I've been going to Arrow Beauty Bar for years and I always leave the salon feeling amazing! I get…read moremy hair done by Abby, she always follows my inspo and gives me what I want while keeping my hair heathy. I've been bleaching for years and even now thats its lighter, its still long and soft. Both locations are amazing, they are always clean and have a good vibe when I'm there, everyone is very nice!

I had an appointment with Abby, and I was very disappointed with my experience. I spent a lot of my…read morehard-earned money on my hair, and for the price I paid, I expected much more care, professionalism, and attention to detail. One of the biggest things that bothered me was leaving the salon with hair color still on my skin. To me, that says a lot about the level of care being put into the service. It comes across as sloppy, rushed, and like you aren't taking the time to be careful with your client. When I'm paying this much money for a professional service, I expect the stylist to take her time and make sure I don't walk out of the salon with dye left on my face and skin. That was a huge disappointment for me. What made it even more disappointing was looking at pictures of other clients and not seeing them leave with color on their skin. It made me wonder why that same level of care wasn't taken with me. If you aren't being careful enough to remove the color from my skin before I leave, it makes me question how much care and attention is being given to my hair as well. I also expected more highlights and dimension. My hair came out much darker than I expected, and when I looked at it afterward, it just didn't have the pizzazz I was hoping for. I felt like what I wanted wasn't completely heard. I understand that a stylist has professional opinions about what is best for my hair, but ultimately I am the client, and I want to feel included and listened to. Trust is extremely important to me when choosing a hairstylist. When I find someone who listens to me, takes care of my hair, and makes me love the result, I am extremely loyal and will continue going back regardless of the cost. I was hoping Abby could be that stylist for me, but unfortunately this experience did not give me that confidence. The haircut itself was okay, but overall I was very disappointed. For me, it's not just about the final color. It's about the care and attention you receive when you're spending your hard-earned money. Unfortunately, I didn't feel I received that level of care. Based on my overall experience, I would not return to Abby and I would not recommend her.

I've been seeing Gina for 20+ years and she is the sweetest and most talented lady! The salon is…read morealways full of friendly and welcoming people and in a great location to boot. Highly recommended!

absolute worst!…read more went in for a simple trim and ended up with a hack job. Would have been better off with a barber or my husband cutting my hair with garden shears in the backyard

Love this salon. From the moment I called to make an appointment, Stephanie was very knowledgeable,…read moreasked me a lot of great questions and NAILED this haircut. Oh and, the products are amazing!! I'm going back for more services soon.

Girls are amazing, sweet and so professional!! My highlights are beautiful. it's the place that i…read morehave been looking for - where i can relax and know I'm in a good hands. :))

Nick Saporito at Kinship Salon in Santa Cruz cut my hair, and I'm amazed at the new look--I'm in…read moremy 60s but feel like I'm in my 50s when I look at my new cut! He's prompt, professional, polite and courteous, and it's no wonder he's booked up 2 weeks in advance --he's simply that good. What impressed me most was his foresight: he thoughtfully looks at your facial structure--your forehead, jawline, the length of your hair you're considering, and the look you want to achieve. Nick can give you an image. On top of that, he's kind, open-minded, compassionate, and a great listener. He's also incredibly creative--I've never had such a haircut this great. Thank you, Nick. You can't fake fabulous! Ron

I saw Lauren on Saturday, and unfortunately a few things happened that were pretty off-putting…read more First, the price listed on the website was significantly lower than the price I was given by text only 24 hours before my appointment, at which point I could no longer cancel without being penalized. Second, she accidentally burned my face with the flat iron. I said "ouch" when it happened, but she didn't acknowledge it or apologize, which made the situation more uncomfortable. Lastly, she was about 10 minutes behind schedule. Other than those issues, Lauren was nice and I genuinely enjoyed talking with her. I just wish these things had been handled differently, as they took away from an otherwise pleasant experience.

Angie is so sweet and amazing at what she does! She did a great job with my daughter who what 10 at…read morethe time and wanted a little color. She was very patient with mixing her the exact color that she wanted. I really recommend Angie!

I've been to Pleasure Head (PH) four times now and had amazing experiences with Jennifer (who I…read morebelieve no longer works there, but you can see a photo from my last review!) and Shawna. They were incredibly personable and made sure to check in with me throughout every step of the haircut process. They both delivered amazing results. Jennifer gave me a super edgy look and Shawna later gave me the blunt cut of my dreams, hence why I had kept returning. Now, there's A. I first went to her when my edgy look had grown out and wanted to get it refreshed. Everything was going pretty well, until the point where she accidentally used the wrong scissors and chopped off a section of my bangs. It was hard to recover from that but accidents happen and she expressed deep remorse and tried her best to fix it. It wasn't the best, haha, but it eventually grew out after several months, and I didn't want this experience to deter me from returning to my fave salon. :) Then, I went to A for a chocolatey brown balayage. We had a consultation beforehand. My hair is virgin and very dark so what I was looking for was a very subtle change to add dimensionality to my hair since I had just gotten a blunt cut by Shawna. But... what I got was not what I asked for. I have gotten balayages before and one key component is teasing the hair before applying bleach. Yes, it was being teased, but by the tiniest amount. This led to pretty much my hair being bleached solidly rather with the quintessential natural blending of the highlights which define a balayage. On top of that, the bleach application was all over the place. In some sections, it was applied so close to my roots. In others it was 3 inches away. And A decided to give me money pieces because she thought they would look cute. When I noticed the heavy bleaching, and pointed it out, she mentioned that it would become darker with the toner. I was anxious, but I wanted to trust the process. When the hair was finally done, I was devastated. It was patchy, brassy, and bleached in such a way that doesn't even come close to the definition of a balayage. I told A that I would need some time to get used to it. After several days of staring at my hair in the mirror, I reached out to A. She agreed that it wasn't at all like the inspo pics and she was willing to redo it for me. At that point, though, I was too anxious to go through another round with PH, especially after my previous experience. So, I made the decision to reach out to a hairstylist in Santa Cruz that is known for his balayages and I sent the pictures of my hair and he immediately took me in (thankfully!!) bc the hair had truly destroyed my self-esteem. After the botched hair, I literally canceled all my plans for the next week because I didn't want anyone to see me like that. He called it a hair emergency, haha. Well, that appointment went wonderfully, and he was able to color-correct the hair and achieve the results I wanted from the start. One major pro about A is that she does a great job at maintaining the health of the hair during her work. It was actually really cool and impressive to see that when she was taking off the foils after the bleaching process, little to no hair came off with it. Even though she brought my natural hair color from one of the darkest shades to such a light color. That is definitely one of her incredible strengths!! I let A know I went with another stylist and canceled my redo appointment. I also asked for a refund, considering the results were so far from what we discussed. She was completely respectful and remorseful and mentioned that she wished she had an opportunity to fix it herself. She reached out to her manager to ask about the refund, and the request was denied bc I went to another stylist and didn't let her redo it. I am not sure if that's a common policy, but I felt saddened that accountability by the salon wasn't taken in that regard. You wouldn't hire the same plumber again if their work caused your pipes to burst in the first place. Twice. Honestly, I am deeply saddened by this and it pains me to even write this review because all of my other experiences at PH have been SO positive before this. I don't think I will be visiting again, unfortunately. That being said, A is an amazing person (her hair is also SO cute!!! which already is a testament to her skills; also, she does a great job at matching the vibe, and I /STRONGLY/ believe that these were rare occurrences, especially considering all of her previous positive reviews. You can check out her work on her instagram page. Lots of people have had amazing results from her, especially with haircuts. So please don't let that deter you from hiring her. But maybe not for balayages, LOL.

Huge Disappointment I tried to get an appointment with Shell…read morebut she was in Europe. I've known her for years and does beautiful color. She recommended Vanessa and gave me her number and passed on my two blonde colors. I couldn't get in until Friday before my important weekend with Filoli Gardens. I was to demo watercolors for two days. Vanessa did my hair and she did a beautiful job EXCEPT she used the WRONG COLOR and I ended up with Ash/mousey brown hair! It made me look DEAD! I called her and she wanted me to come right down but I had NO extra time! I quickly put on a Frosting cap and lightened it in sections. Some parts are brassy so I washed it with purple shampoo to soften it. I used to frost for years. I paid Vanessa $174 including tip. Because "I" touched it she would not help me! If she put in the wrong combination she should stand up to it!

I live the place and the owner is sooo welcoming, kind and accommodating!…read moreI see Vanessa and been for sometime. Besides a great stylist her personality is awesome!!! She asks questions about what u the client wants and gives constructive advice!! I really recommend her as im sure all the stylists there are good also!!

I drove 3 hours from just so Amy could do my hair and was not disappointed. My color and cut were…read morebeyond my expectations. I appreciate that Amy took her time and answered all my questions. Her suggestions and advice were very appreciated. I see another road trip in my future!

I just want to Give a shoutout to Myra for hooking me up…read morewith a cut! It came out excellentl thank you for having patience with me‍

Alcinda came to the rescue after my last hair stylist devastatingly cut my hair to resemble an old…read moremop. Right out of the gate Alcinda knew exactly how to handle the situation and also gave me many opportunities to interject my own input and preferences. Alcinda is a sweetheart and a true professional. I will be routinely returning as a lifelong customer! Update: Alcinda is a maverick at styling hair! I am already counting the days for my next appointment in three months.

I am so happy to have met Alcinda, she is amazing! Upon sitting in her chair she took the time to…read moreask me things about my hair, products I currently use and my usual getting ready routine. I loved that about this experience with her. Taking the time to talk on the front end gave me time to really think about what I wanted and also helped me decide. She was very patient and I really felt like I could slow down from my busy day, and relax and be pampered for a while. So happy with my cut and color. I will definitely be back and I look forward to sending her more clients so they may also have the opportunity to experience what I did.