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    Laredo Taco Company

    3.3 (4 reviews)
    Open Open 24 hours

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    Chipotle Mexican Grill

    Chipotle Mexican Grill

    2.9
    (55 reviews)
    1.7 mi
    $

    BLUFF: paid $21 for food with hair and roaches in it, when I tried to tell them they hung up on me…read more We went for dinner on 12/20/25, the place seemed like it was having a slow night but was flooded with online orders. The employees seemed overwhelmed and were very short tempered. We did our best to be friendly and courteous and got our food to go. After getting home we sit down to eat and find HAIR and a baby roach in one of the tacos (see picture attached). I immediately called the restaurant to notify them and before I could finish my sentence they hang up on me. I called back and opened with "you have roaches in your lettuce" they asked if I wanted to come back so they could remake it, I declined and told them to take the lettuce off the service line NOW. She thanked me and hung up the phone.

    Placed an online order and had issues with the app (not the first time). Once I was finally able to…read moreplace an order they forgot my $3 side of queso that I usually just put inside my kids burrito which is extra $$ but since it was part of the reward I earned from purchasing, I redeemed it. There was no other patron's in the store at the time so I don't know how they messed up on the ONE order they had with 3 people working. I'd understand if it was understaffed or busy but it was neither. Also, chipotle has quick expiration dates with their rewards (it expired in 5 days) so I wouldn't be able to make it back before that and I wasn't going to drive all the way back since it's out of the way. I tried calling the store and it went straight to an automated system. It took forever to get on the phone with an actual person. When I finally talked to someone, I can't get my points refunded and they can only offer queso with a 30 day expiration date and a one time "complimentary " offer to extend it if I don't use it by then. It irritated me more that the lady on the phone said that because you pay for your points, it's not complimentary! Terrible service! I usually don't go out of my way to leave a bad review. I generally leave good ones because I know people make mistakes and businesses typically correct the issue through a simple phone call but they made it so difficult to do even that. Perhaps they figured most people would give up and not bother but just a heads up for anyone ordering at this location, check your bag!

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    Chipotle Mexican Grill
    Mess behind trash can next to tables
    Mess behind trash can next to tables
    Burrito with just sour cream and cheese. Yeah I'm basic.

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    Burrito with just sour cream and cheese. Yeah I'm basic.

    Laredo Taco Company - mexican - Updated July 2026

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