Absolutely outstanding customer service. They took great care of my honda. I would highly…read morerecommend them to anyone needing service to their vehicle

I read the reviews of this place thinking it had great service and competitive pricing. Sure, they…read moredo what they say they're gonna do, but the price? They quoted me a $125 oil change. You can go to Midas for 40-50 bucks. After telling them that price seemed a little high, they tried to influence me to bring it in anyway, which I knew would put me in a situation where I had to uncomfortably negotiate or walk out and start over. I got service done here a while back as well and they were by far the most expensive choice. I unfortunately did not want to call another tow service to remove it from the location so I got the work done there.They tried charging me a $200 diagnostic fee. They said it's an hourly rate, but the mechanic who looked at my car slipped up and said he only "diagnosed" it within 15 minutes. They refunded me the fee after I explained to them my perspective which was nice, but the overall price of the service was much higher than other mechanics I got quotes from. Perks on the customer service quality, but genuinely if you're looking for the same level of service at a lower price, I'd recommend going elsewhere.

Absolutely flawless! I rarely leave reviews, but Herman was so thorough and talented that I wanted…read moreto publicly acknowledge his craftsmanship. My car looks, smells, and feels brand new!

Great detail - highly recommended. Herman arrived on time and did an extremely thorough detail…read more Car looks like new. Great prices. Thanks Herman.

Bobby and Carolos have taken great care of my family vehicles over the years. Most recently, they…read morehelped me with tire replacements and an oil change. They care about doing a good job and providing good value for your dollar. Highly recommend!

This shop is awesome! I needed to get the fault code for my vehicle's check engine light and they…read moredisgnosed the code and topped up my car on wiper fluid without my asking! They didn't even charge me for the service. The front desk manager was super nice as well. If I ever have any car issues, I will definitely come back here! The price for the service was $175 and they were finsihed within about 3 hours. They even checked the service bulletin for Audi to see if my vehicle had any recalls or warranties that would cover the battery issue!

I went here because they are a USAA verified and approved auto shop. I didn't want to deal with the…read morehassle of finding a good place just to do a small repair, and I've generally had a good and trustworthy experience with USAA. I was a little frustrated when they said I would have to wait 3 weeks just to get the damage inspected, but it was only a minor dent so it didn't ruin my schedule that much. Once I got the car in, they were able to make another appointment the next day to bring it in (I couldn't leave it there that day, so that wasn't their fault.) I brought it in on a Monday and got the car back on a Thursday, sooner than I expected! They estimated that the work would take a week, and it was only three days! I'm happy with my customer service experience as well. The folks at the front desk seemed like young/inexperienced employees, but they held a generally professional demeanor and were very helpful and willing to ask for help when they didn't know the answer. The mechanics came out to the front and showed me to my car and gave me a brief overview of their work. It was nice to have that one-on-one experience and I felt like my car was in good hands.

This was one of the most incompetent and frustrating service experiences I've ever had, and it…read morehappened before any work was even started. I attempted to book an appointment online, but Caliber's website repeatedly showed no availability, with no alternative guidance. Since this location is directly across the street from Genesis of Alexandria, I physically drove my vehicle over to speak with them in person. At the front desk, I was met by Lidia, who was immediately unhelpful and dismissive. She asked for my appointment time, and when I explained that their own website would not allow me to book one, she simply said I must have an appointment before dropping off a vehicle. When I said I was trying to make one, she then asked whether the repair was through insurance and which insurer. I told her State Farm. She checked her computer and said there was no "assignment," and that State Farm had to assign the claim to Caliber before I could even make an appointment. Standing in Caliber's parking lot, I called State Farm and had them assign the claim in real time, which they confirmed was completed. I went back inside. Lidia still claimed there was no assignment. I called State Farm again, and they confirmed--again--that the assignment was active. At that point, I had the State Farm agent call Lidia directly while I stood in the lobby, still on hold. Only then did Lidia say she would have to "manually pull" the claim from State Farm, that she didn't know when she would get to it, and that in the meantime I was not allowed to leave my car on their lot. This left me in an impossible position: State Farm would not cover my rental unless the body shop process had started. Caliber would not allow me to leave my vehicle. I already had a rental car parked down the street. I was told to remove my car from Caliber's property while they "figured it out." The result: I had to remove my car, return my rental to Enterprise, was denied a ride back, and had to pay for an Uber just to get back to my own vehicle. At that point, I walked away from Caliber entirely. This entire ordeal demonstrates gross process incompetence, lack of customer advocacy, and zero ownership. If a shop cannot handle intake, coordination, or basic insurer communication, there is no reason to trust them with a complex repair--especially on a modern, technology-heavy vehicle. Caliber works closely with insurance companies, and it shows. Based on this experience, they are firmly within the insurer's sphere of influence, not the customer's. I would not trust this location--or any Caliber shop--to prioritize quality, thoroughness, or the vehicle owner's interests. I contacted another body shop immediately afterward. They were accommodating, clear, and professional within minutes. I'll be taking my vehicle there instead. I strongly recommend avoiding this Caliber location.

I was in a fender-bender and Linton and his team took excellent care of me! They perfectly…read morerepaired my car and returned it looking even better than new. Incredible customer service - I would not take my car anywhere else for body work except these guys! They will work magic on your car. Also, the price was more than fair.

This shop was quick, thorough, and all around best price in the area. My SVU came in a little beat…read moreup and when I picked it up, it looked brand new. Quoted me on the spot and the price reminded the same at pick up! I'm very impressed! Thank you so much everyone involved.