The checkout staff seems so unhappy. We wonder what is the problem? We have shopped at this…read morelocation for many years and this is a new development. we hope it can be fixed.

I have been going to this store for several years. For a hardware store in Ben Lomond, they carry…read morequite a few items to do small projects. However, I won't be returning after yet another issue with personnel. For quite some time, I learned that trying to buy paint there is difficult, because the lady in the paint department was very rude and seemingly disliked her job. There are a few employees who are very helpful. Yesterday, I was waiting with a cart to pay, there was one person being helped by the only cashier. I was the only person waiting behind that transaction. As several people came through their strangely laid out checkout area, a cashier came over and she saw me and then said She can help the next person in line. This guy behind me steps ahead of me and put his item on the counter. I said, "really?" Then she acted like she didn't know. The line, and I started getting into somewhat of a verbal altercation. Then the guy acted like he didn't see me there. He finally said, oh well you can go ahead, I told him to just go ahead, that I'm used to this "me first" society. I went to the back of the store and asked if I could check out there. I was told no. So I left the cart with the items that took me a bit of time to shop for, telling him I'll just go to Home Depot. Then while leaving the parking lot, another person from "the line," started say things to me. We had words and then I left. Much of the staff is not very helpful at all, and they are rude, making it an uncomfortable place. Their prices reflect the convenience for trying to support local business.

My wife decided she was going to fix our screens on our windows! So off we went to Scarborough…read morelumber to purchase what she needed We were greeted by Heather with a smile and good morning we explained what we needed and she said why yes I can help ! She took us to the screening area and she thoroughly explained what we needed and sold us the proper tools and screen. She was such a great help and we will be back to buy more screen as my wife was able to come home and do the project. (Picture included)Thanks to all the staff who are always so friendly and ready to help and assist. We truly have a jewel in our community. Thank you for being there. O and thank you wife

Staff turn over is definitely a problem at both Ace locations in Scotts Valley…read more It appears that after 30 years of going to both stores that I am many times treated as a total stranger especially when asked for my ID. The slogan "ACE IS THE PLACE WITH THE FRIENDLY HARDWARE MAN " IS A JOKE DUE TO STAFF TURNOVER.

This Boulder Creek hardware store is well stocked and has staff that is helpful and friendly.read more

Immediately after walking in a very helpful associate with long hair pointed out all the hardware…read moreI'd need and sent me to Trevor in plumbing who quickly found what I needed, as well as loaded it into my car for me and helped ring me up! I'll definitely be coming back for my quick project needs!

I am a swimming pool designer and work with clients throughout Santa Cruz and the South Bay to help…read morethem find materials for their pool and landscape projects. Whenever I or my clients have a question, Reed is always more than happy to help and let us know what tis avaiable that could work with their projects. Central Home has a great outdoor display of several products and they work hand in hand with installers and suppliers. They are more set up for selling to installers than direct to the public but they still try to accomodate everyone. It's nice to have a reasonbly priced resouse in Scotts Valley where you can see different landscape and masonry products.

I am a hardscapes manufacturer and dealing with the crew at Central Home Supply is always a joy…read more Honest, fair and professional- always.

Could not recommend this place more. Great when you need a one off tool for a project. It's…read moretypically cheaper to buy a used one here than rent one else where. And they have absolutely anything you'd be looking for.

Used tools! If you're a tool person, that's all you need to know. Good collection of commonly used…read moretools and a handful of not so common. Those times when you're doing a job and you need a tool and you know you're only going to use it once this is a great place to go. Plus they buy tools and take trade-ins.

Big Creek Lumber is the place to go if you want Excellent Customer Service, Friendly and…read moreProfessional and Knowledgeable Staff you will experience a 10 Experience. I live in Morgan Hill and have Johnson's Lumber who can't even compare. I would rather drive the 30 miles than the ten to make my purchases thank you to Mandy , Alejandra and Andy. Keep up your EXCELLENT CUSTOMER SERVICE!

I usually shop at a big-name box store, and the experience typically goes like this: my friend and…read moreI dig through heavy lumber trying to find decent boards, while employees walk past without offering help. On Friday, we were looking for 2" x 10", 16' Douglas fir. The boards were stacked just high enough to be awkward, and they were heavy and damp. The two of us must have looked slightly ridiculous wrestling them down -- yet several employees passed by and never asked if we needed help. We were also told T&G plywood was in stock. After waiting 20-30 minutes while someone "went to look," we eventually tracked down a manager who confirmed they were actually out. We spent nearly an hour there and had planned to place about a $1,000 order. The next day, we decided to try Big Creek Lumber right off Hwy 1 - very easy to get to - and what a difference. We were in the lumber yard less than five minutes when someone driving a forklift stopped, turned it off, and asked if we needed help. He walked us directly to the 2x10x16' Douglas fir. When we noticed it was damp, he immediately showed us where the kiln-dried lumber was inside the warehouse. When we still didn't find exactly what we needed, he personally walked us into the sales office, introduced us to one of the agents, and explained what we were looking for. The level of helpfulness was honestly surprising, in the best way. After finishing in the yard, we went inside for hardware. Even in the store, multiple people checked in to see if we needed assistance. At one point, even another customer offered help! The lumber yard is huge, the staff is attentive, and the entire experience was efficient and pleasant. We'll absolutely be back.

I've been shopping Sur La Table, since we discovered them in Seattle, and then enjoyed local stores…read morearound the Bay Area. We've also been fans of Williams Sonoma since the beginning. This store is one of the very few independents that stocks high quality items that the two biggies don't have, and regularlyl Can't walk in without walking out with something. And by the way, to all the reviews of Chef Works listed here, this is an independent store, no connection. Also, be kind about returns. You can see the goods before buying, and shouldn't return anything used for food... it just raises the cost for the store, and the prices for the rest of us.... please own your choices!

After years of debate, I decided to buy an espresso machine and chose to support a local shop…read moreinstead of ordering online. When I checked their website, a 10% discount popped up, and when I visited the store, a kind employee (perhaps a manager) honored it, which was such a great experience. Two days later, I returned to exchange the machine for a different one and asked if the discount could still apply. The employee helping me didn't bother to find out, and another staff member interrupted with a forced smile and a cold tone. I was surprised, especially since I was upgrading from a $500 to a $700 machine. Instead, I was told I should be grateful for a $2 parking validation. I would have been OK if there was some genuine warmth with their response, but the cold interaction left a bad impression. It used to be one of my favorite kitchen stores, but now that unpleasant moment is what sticks with me.

First off I want to say that the customer service and experience with the people that work at the…read moreRockery was absolutely wonderful. My issue is with the quality of product we received. Mine and my partner's family have ordered from this place several times over the years with really great experiences so naturally when we were putting in our garden we ordered 8 yard of 50/50 soil from them. With 8 yards of soil we were not surprised to find some pieces of trash (that is a lot of dirt and nothing is perfect, I have found trash in bag soil before). But as we continued to go through the pile there was a LOT of trash in it. Rags, baling twine, a sprinkler head, pvc pipe, beer cans, food wrappers, all kinds of plastic bits and pieces, parts of animal feed bags, glass, etc. this soil was dirtier than fill dirt. Obviously because this was going in my vegetable garden I didn't want all the trash in it so I have had to painstakingly try to remove the trash as I come across it (I was moving the soil with 5 gallon buckets and I found trash in about 1 in every 3 buckets). I was very disappointed for the quality after spending over $400 on dirt and delivery and it really solidified that I will go elsewhere in the future.

Great service. Nice employees. I will be back for my landscape needs. I bought river rock on my…read morelast trip.