The independent ACE hardware stores tend to be a lot better organized and helpful than the Home Depot. My local ACE is no exception. I've gone in to get a few parts, locks, and extension cords a few times. I was promptly directed to the correct aisle, and checkout was easy. It was a good experience here. read more

For a mid sized hardware store, they are really well stocked. They always seem to have what I need and the staff are helpful. I love having them in my neighborhood and not having to drive to a big box. read more

Great selection of parts - always seem to have what I need to get me out of a situation.

ACE is great, I wish they had more stuff so I didn't ever have to go to Lowe's or Home Depot again because those places are the worst. Ace actually has people who know what they are talking about and are very useful. read more

Very much l-o-v-e this particular store. There is always someone to greet incoming patrons & direct them to area of interest. Friendly & everybody really knows their sh__...not only about their stock but just as vital is they understand the How-To-Process & what you'll need to have on hand to successfully complete a well-down project. To me that is vital info that is usually difficult to come by. Besides carrying just about everything you can imagine, they offer the friendliest , most knowledgeable employees who don't make you feel an idiot w/2 let hands. Excellent referral base. They should pay me for leaving such a positive post right ? As valuable as the truth may be, we don't get paid to tell the truth read more

I want to give a big shout out to Adam at Ace Hardware on Mission St. He went above and beyond at this stressful time to help me with an electrical issue. I have been helped again and again by various members of the staff there, for which I am so thankful! I'm never talked down to or made to feel stupid like some places. Thanks to all of you, you are much appreciated! read more

It is so easy to find an employee and get some advice about what tool or product to use and where to find it without the empty corporate feeling of Home Depot. Also, the advice is spot on a the most woman-friendly hardware store in town. read more

I use Westside Ace Hardware often for my business needs and have had associate Kayla help me with locating items in the store, recommending products, and checking me out at the register. I am always very impressed with Kayla's knowledge about products and what jobs they are used for. She is very friendly and always ready to help. It is great to see that Ace hires female associates in the male-dominated business of hardware. Thank you Kayla for being an all-around great associate to work with! read more

Today they turned off the lights to the section of the store I was shopping eight minutes before closing. "That's company policy." I was told. I'd like this store to want my business, but if it ever happens again I'll file a complaint with the Fire Marshall regarding unsafe conditions _during_ business hours. read more

Once again I am so upset with this store. Another project derailed by their lack of customer service. As an Ace Rewards member they refuse to honor the measly $5 coupon they send me after spending $250 because it has the address of another Ace on it where I used to live. They also refuse to exchange like parts purchased at any other Ace. Don't give these greedy people your business- they don't care about you - just every penny they can squeeze out of you and most every hardware store in town offers lower prices on the same stuff. read more

Horrible customer service. I was hoping to replace some fiskar scissors (which have a lifetime warranty ) because they split in half when cutting something. The manager , Ian, refused to give me eye contact and told me nothing is returnable , and they don't honor the lifetime warranty of the products they sell. I asked him how I might get a replacement he said he didn't know and started to walk away. Again without eye contact. Perhaps the store shouldn't sell products with warranties if they have no idea how that works read more

When I first walk in , there is almost always somebody asking me what I'm looking for. Attendant promptly point me toward the correct aisle and there are ample employees to help as I'm looking if I need further assistance . Good selection ! read more

Horrible service by a gray haired very tall man with a resonant voice. I needed about 5 minutes of help. Instead of helping me he wasted the time explaining to me that he was too busy. I observed no customers nor any rush that he claimed. After wasting time, he got on the phone, totally ignoring me. The man working yesterday was not lazy and incompetent like this one today. What a shame, I am a good customer read more

Always the best selection and friendly customer service. If you can't find what you're looking for, just ask and they will order it. The owners were excited to donate to Operation Surf. Truly the best small business owners you twill ever meet! read more

This place has the consistently best customer service of any hardware store I've ever been into. They generally have what I'm after and are quick to show me where it is and help me with it. I don't have to hunt to find help. A pleasure to shop in. read more

I've been here 7 or 8 times now and it's always been a great experience. Within a minute or two I'm always politely asked whether I needed help with anything, and in a genuine way, not a 'Please say no, but I have to ask or I'll get fired' way. They take their time, too-- once helped me try to find a screw that could replace a stripped one I'd brought in for almost ten minutes. One or two of the times I've gone the line has been 3-4 people long, and I've been next to an entitled old person who's never worked retail (you know the type) throwing a fit about not having someone to serve them immediately, so I'm sure one of them will complain about that on here eventually. But it's not a being shortstaffed problem (unlike the Safeway next door, which has lines of 5-6 people because the store is permanently running on like half the people it really needs). There's usually 4-5 employees there on a Saturday, they're just not always immediately available to come to the register because they're busy taking ten minutes to help someone like me find a screw. And honestly, I'd rather wait in line two extra minutes than waste a half hour wandering around the store with no idea what I'm doing. Also @ Santa Cruzer below me, you are one of the entitled old people I'm talking about. "Good customer service" means being helpful and polite, not giving you whatever you want if you throw a big enough tantrum because "the customer is always right". This includes changing the store music (which I've never heard) because it is not you or Offeray's frankly racist personal taste. read more

All has been fine here previously, until my most recent visit. I came in looking for a specific small clip, and started by searching the shelves for it. I found one, except in the wrong color. I approached an associate to ask whether they might have the item in a different finish, and he was much less than kind and helpful. This was an older man with glasses (his name was Ralph, I believe?). Not only did he act bothered that I (a 5'0" tall female), walked up to him while he was having a personal conversation with a coworker (which he waited to finish first before acknowledging me), but he was also was incredibly rude about assisting me. I told him what I was looking for, and he walked me to the aisle. I explained that I'd already looked for it, and I'm honestly not sure if exact words since I was taken aback a but, but he said something to the effect of "well why did you ask me then if it's not out here?" I asked him if it might be with the deliveries and he replied condescendingly "it's not like I can know every item in there until I see it- I'm not a mind reader." He told me I could come back after the delivery had been I stocked in a few hours. Needless to say, I didn't bother going back to check, and got the item elsewhere. Ace is certainly NOT the place with the helpful hardware folks, and they would like you to believe. read more

Called and asked for a stock on an Ace part number. Dude answering the phone says "you gotta check it on our website, we're short handed". The website WestsideHardware.com is... under construction. There's even a menu tab for zarimba hardware that's also an page under construction. Sorry pal, you lost my business. read more

Very helpful place. The aisles have really cleaned up and ordered neatly since they moved down two stores. Back in college I had bought a plunger for the toilet, didn't use it and tried to return it... they laughed and explained to me why it's just not sanitary to accept a return on that. Really nice about it. And it makes so much sense now... makes me laugh. FYI - If you want to copy keys here, it's $2.25 per plain key, and $2.95+ for colored or graphic design keys. read more

I love this Ace Hardware shop! They usually have what I want but I do think compared to other hardware stores in the area, it runs a bit small. The staff gets an A+ for being incredibly nice and always helpful. The second I walk into the door there is alway someone that asks what I'm looking for. Not to mention they offer good advice, even if it costs less for me. Now that's helpful! Overall, convenient and clean hardware with a very friendly staff! read more

So, I bought some property recently and it needed a lot of maintenance. I have been super impressed with the service and selection. They have everything that I have needed and helped keep me away from the Home Depot. Its a little store, all packed in there, and it has it all. I like to support ma and pop businesses, even if they are franchises it feels good to keep money local. read more

I was in need of some extension cords and clothes hanger. Since this shop is branded with familiar ACE hardware, I shopped here. In general coming from bay area, the prices seemed marked up twice or three times normal. e.g. 8 plastic hangers were for over $6. The extension cords were ranging from $15 to $35. I ended up purchasing due to lack of time to go to Target or costco stores, but still the prices were almost a rip-off. Won't shop again at this specific ACE hardware. read more

Reasonably stocked hardware store with convenient parking. But the staff are in serious need of training in customer service. Usually, when I ask for the location of an item, the clerk will simply give the aisle number but rarely will they actually help locate what I'm looking for. Offers of help when searching? Forget it. At the cash register, today I was "greeted" by a young man doing some silly project involving cutting up little pieces of paper. Barely acknowledged I was there, minimal communication, simply rang up the items, stated the total -- that's it. No "thank you" no offer of a bag, nothing. read more

This place has the most helpful staff I've ever met. I don't know if they're just bored because the place is so small, or they're trained to be that nice, but every time I walk in there, I'm immediately greeted and asked by every single dude if I need assistance. Usually I hate when people are this involved because I feel like they're smothering, but if you say "no thanks" they back off and leave you alone to shop on your own. I went in to buy an extension chord and I had picked out an expensive one, but the cashier was so nice that he told me that there was a cheaper one that was just as good. He was actually concerned with saving me money. Rarely do you go to a retail establishment where people put you before the profits. Thank you for all your help, ACE workers!! read more

I like hardware stores. I like small local hardware stores. I like going into a hardware store, finding what I need, getting my questions answered, paying a reasonable price for the pleasure of not having to drive to the GigantoDepot, and leaving with my stuff. I don't like walking into a hardware store , asking what aisle whatever mundane ordinary item I am looking for is on, and being told 'Oh, We don't carry that." My daughter has just graduated from UCSC. We are getting her packed up. I walked into the store and asked "where can I find the boxes?" "Oh, we don't carry that. You can get them at the Soquel store." Really? The hardware store in the middle of flipping West Santa Cruz. In June. And you don't carry boxes and I can drive down to Soquel to get them? "REALLY?" And all of a sudden I realized that I hardly knew the inside of this store because almost EVERY TIME I have come here I have been stopped at the door with "Oh." "Oh? Well I guess if I have to drive all the way to the Soquel store I can go one exit further and go to the HomeSteroids Store and get them there. For half the price. But thanks. For nothing, as usual. read more

Nicest hardware store I've been in, has it all, well presented, cool music and very pleasant staff. I live overseas so it wasn't convenient to buy anything but saw plenty of stuff that caught my eye. Worth checking them out. read more

All four stars for great customer service. Minus one for inflated pricesThey do a fair job at having a little if everything .Sums it up.

Two stars because they usually have what I need. The customer service leaves much to be desired though. Ashley was the most miserable cashier I've encountered. I am not sure why she felt the need to be so rude, but management should maybe speak with her. read more

There's not too much I can say about this place -- it's a standard hardware / home improvement store with an emphasis on customer service. It's not really my favorite place to get DIY supplies but the prices are reasonable and the location is convenient. PROS: - Knowledgeable staff - Occasional coupons available. NEUTRAL: - The staff are eager to help... which is nice however it can be a bit strong. As a customer, I'd prefer them to be available when I need them but not asking if I need help every 15 minutes. - Average prices. CONS: - Smaller selection of items. - They have a section that is blocked off and requires staff escort. I could understand this for high priced items but other stuff in this section includes drillbits and eye protection. - No lumber sold here (that I could see). - They don't take American Express read more

I purchased a gas BBQ here last week. Since it was the last one, I took the display model instead of one that is boxed. The manager was helping me and knew immediately it was not going to fit in the back of my Honda CRV. He directed his team to "Put it in my truck" and said "I'll be by in 15 minutes". He showed up with the owner and they unloaded the BBQ in my driveway. All I can say is "Wow"! And I love my new BBQ too. I Westside Hardware! read more

Ok, I know most of your employees aren't getting paid enough to care but seriously every time I come to this place it's the same series of events.... Me: Could I get some help? Ace: Sure Me: Basic request/question/where can I find... Ace: Blank look, uhh, (makes a few guesses; "replacement blade for a hand planer? Like a razor blade?" ) Me: (Visibly irritated) Ace: I don't know, let me get 'so and so' to help you (employee wanders around the store a bit aimlessly looking for the one competent person working that day) 10 mins later .. Ace employee #2: Uh what do you need? Yeah, no, we don't carry that. I HATE this place. I gave them 2 stars instead of 1 because really, shame on me for going back and for the 1 person that has a clue. read more

They go beyond and above to help you out. This older guy that was working help me find a little bit for a long time and he wouldn't stop till he found it. They're all super nice too. read more

I never really go here unless I actually need to buy something, usually it's Drainol haha. But for the two times that I've been here, the staff is super friendly and have really good advice for what product is best for your problematic household situation. Thus, my bathtub and sink are now happily unclogged! They are also good at replicating keys! read more

We just left this store, we have been shopping here for years, today however, I have for the first time experienced a very rude cashier by the name of Alycia. When my husband and I approched she was already giving us an unwelcoming look, My husband proceeded to put in our card she asked do you have a pin number as if to imply it was not our card, I said of couse, My husband entered it and we purchased our order . She gave me a look going out the door, I can only feel like she did this due to the fact we are an interracial couple. We have never been treated so rudly in 30 years of patronage at this store since before the mall was redesigned. We will of course come again but do not wish to deal with this individual. read more

They have the stuff we need and very helpful staff - go out of their way to find what you want It`s not OSH in terms of selection but they are a cut above most local hardware stores and location is excellent read more

So thankful to have this hardware store on the Westside. Super well stocked with knowledgeable staff. New owner Jason pays special attention to the needs of customers and the store. A bit more expensive than competitors, but happy to support local business. read more

One star because the nice guy helping me and the new checker we're fab. But I do not understand how a neighborhood hardware store cannot offer better customer service. They told me they cut pvc and chain but wouldn't even consider scoring a wooden yardstick for me to snap apart at home. And the woman behind the register rudely dismissed me - while I was talking to her. I've been shopping here for five years. No explanation for the refusal. Absolutely appalling customer service from her and the older man she checked with. I thought Ace was supposed to be a friendly neighborhood store. read more

This is the best run Ace Hardware I've ever walked into. Within 5 minutes I was asked (pleasantly) if I needed help, even from the manager, who helped carry my stuff out to my car. They have a huge stock. Whats not to love? read more

This store is very small and their selection is very limited. Not hardly something I would expect from an Ace. I've gotten to the point that I usually bypass it after being turned away too many times for normal home improvement items that they just don't have. Lastly, I called to inquire about my 1 1/2 year old industrial strength ace brand garden house with a lifetime warranty that sprang a leak. I was told to take it up with Ace directly. When I asked for the appropriate number to call, I was told to go to the Ace web site. Thanks geniuses, I can surf the Internet, I thought perhaps you would stand behind your brand and the warranty or at least give me the correct number to call. Take some notes from Scarborough Ace Hardware. They could teach you guy's a few things for sure. read more

These hardworking Ace employees greet and ask what I am looking for nearly every time within moments of walking in the door. This is my favorite semi-box hardware store of all time. I cannot account for the bad reviews, this Ace is always helpful for whatever the project I have going. read more