We celebrated my daughter's 10th birthday at this location, and she chose the 'Bounce and Laser'…read morepackage. We were allowed into the room 15 minutes before the party started to set up our decorations, including tablecloths and balloons, which made the space look great. The staff member was very nice, and we had two people assigned to help us throughout the event. The kids started with 30 minutes of supervised jumping and had a blast! Afterward, we headed to laser tag; the TVs weren't working, so we couldn't see the scores, but the kids still had a lot of fun. Then, we went to the party room for pizza. The two staff members seemed to be struggling a bit, so I offered to help out, but my guests still had a wonderful experience and no one complained. A tip was already included in the package, but we gave the staff a little extra on the side for their hard work. Once the party ended, the kids were able to stay and play in the arcade for a while. Choosing the 7:00 PM time slot was perfect because the place wasn't crowded, we practically had the whole facility to ourselves! I would definitely recommend this place for parties, especially for older kids. Celebramos el cumpleaños número 10 de mi hija en este lugar y ella eligió el paquete de 'Brincos y Láser'. Nos permitieron entrar al salón 15 minutos antes de que comenzara la fiesta para decorar con manteles y globos, y quedó muy bonito. La encargada fue muy amable y tuvimos a dos personas del personal ayudándonos. Los niños empezaron con 30 minutos de saltos supervisados y se divirtieron muchísimo. Después, pasamos al láser tag; las televisiones no funcionaban, así que no pudimos ver el puntaje, pero los niños se divirtieron igual. Luego fuimos al salón para la pizza. Los dos chicos del personal parecían estar batallando un poco, así que me ofrecí a ayudar, pero mis invitados tuvieron una excelente experiencia y nadie se quejó. La propina ya estaba incluida en el paquete, pero aun así les dimos algo extra por su esfuerzo. Cuando terminó la fiesta, pudieron quedarse un rato más jugando en las maquinitas (arcade). Elegir el horario de las 7:00 PM fue un acierto porque no había gente; técnicamente tuvimos todo el lugar para nosotros, lo cual fue una gran ventaja. ¡Definitivamente recomiendo este lugar para fiestas de niños más grandes!

Booked a party and a month before party they sent an email indicating they're closing due to losing…read moretheir lease and due to legal issues could not refund my deposit I paid to hold my party.

We came in today with two of my kids' friends and used a Groupon so they could use the indoor…read moreplayground and the bounce houses. It was a really good deal! They were able to play for an hour, and then we bought two arcade cards for $25 each so they could play the games. They had a lot of fun, and the place was clean and not crowded. It was a very relaxing experience for the parents! Vinimos hoy con dos amigos de mis hijos y usamos un Groupon para que pudieran usar el parque infantil cubierto y los inflables. ¡Fue una muy buena oferta! Pudieron jugar durante una hora y luego compramos dos tarjetas de juego de $25 cada una para que jugaran en las maquinitas (arcade). Se divirtieron muchísimo y el lugar estaba limpio y no muy lleno. ¡Fue una experiencia muy relajante para los padres!"

It was a good experience overall. They organize it by…read morehourly play periods. There are two areas for kids to play. One area is solely for Bouncing, throwing balls, climbing and another separate area on the other side of the building for jumping and playing in ball pits. They also provide laser tag games. There is a huge arcade and what I enjoyed, a mini bowling alley with 2 lanes. Everything after you pay to walk in, must be payed for using a card they provide. So you purchase credits to play all the games! It's a money maker for this place. Also you have a small store where you can exchange tickets for prizes. I think you know how that works, spending a big price on tickets for a small prize in the end. : s My son enjoyed the Jurassic world adventure shooting arcade game and likes the jumping area. I was able to go in for about 20 minutes until I was told by a young staff member there that his boss told him that Adults aren't allowed in that play area. Your miles may vary. W walks enjoyed the bowling alley. Again paid by putting credits on your card using a machine that takes cash debit and credit cards to exchange for points on the plastic card give by the Person at the front after your check in and sign a waiver for your child to protect their asses from any injuries your child may receive while playing there. Was it worth it? Yeah. Would I go back again, probably not. It's good way to kill some time with your kids. But other than that I wouldn't repeat it. My son did get some good exercise in. He's currently 9 years old. Happy jumping !

I attended this location for the first time for a birthday party. The laser tag was fun! While the…read morefacility is a little small, the kids really seemed to enjoy the party. The party room was definitely on the smaller side; I'm not typically claustrophobic, but I did feel a bit cramped inside. On the plus side, they had a lot of arcade games to play, and the prices were reasonable. I would definitely return to this location. Asistí a este lugar por primera vez para una fiesta de cumpleaños. ¡El laser tag fue divertido! Aunque el lugar es un poco pequeño, los niños parecieron disfrutar mucho la fiesta. El salón de la fiesta definitivamente era reducido; no soy una persona claustrofóbica, pero me sentí un poco apretada allí dentro. Por otro lado, tenían muchos juegos de arcade y los precios estaban bien. Volvería a este lugar.

We got a Groupon for I think it was 50 min of axe throwing and $20 of arcade games for maybe $70 I…read morethink it was. I appreciated how they had a guy who explained to us how to axe throw (we had never been before) and who gave us some pointers. They also have booze and bar food for purchase. The 50 min is also just how long you get to axe throw, you can pause it and eat or do other things. We thought it was a fun date night though and we especially appreciated how nice they were about showing us what to do.

This place is awesome for kids of all ages 2-16! something for everyone to do. Huge party rooms…read more Kids loved the glow in dark carts.

It was my first time here and I LOVED IT. It's great because it's for all ages. For me, my 9 month…read moreold, my friend, her 8 year old, 5 year old and 9 month old was about $43 to enter in. When you first enter, there is a two lane bowling alley for the kids to the left of the desk. To the right is a nice sized arcade for older kids. It's almost like a really smaller size version of a Dave and busters. To get to the 'soft play' area you have to go right through the arcade area. You go through a hallway where you see party rooms for go karts. The go kart area is small, so it's good for kids maybe ages 4-10. You are able to go with a few kids but you have to buy tickets to do so. If I remember correctly it may be $7 a ticket. There's one room where you can watch your kids that are crawling to about 10-11 maybe a bit older. It's great if you have multiple kids that are different ages. You don't have to go far

Great place to bring the "kids" air softing. I brought a small crew here for my son's birthday…read more They all had a blast! Everyone was super nice and helpful. I found it to be a great process too. I do recommend bringing gloves, heavy pants, hoodie, and balaclava. The kids are loving their war wounds!

Me and a couple buds went during a 6-12 pm session during a Saturday. First couple of rounds were…read morefun everyone was playing fair until around 8ish when most normal people left. Then Most people were going against the rules like using full auto,blind firing and not calling shots. That would be fine if the refs did anything but the guy we got didn't really do anything and talked about how he was strict and proceeded to do nothing about the spawn camping and full auto. I wish I could rate this player since some of the players were fun and cool but with the combination of if you get hit once your not getting out of spawn and a ref just not doing his job, I unfortunately can't. Only way I can see coming back is if they add more refs or make the refs strict enough to enforce rules, and if they change a rule or too to get teams a chance of not getting spawn camped

David, the manager was so helpful figuring out membership pass and the diff options so my children…read morecould play unlimited again! He was so friendly and kind. Helping us continue play pass for the day. David is always is so courteous & wonderful everytime we see him. It was greatly appreciated! And If you're looking for an amazing place for your child's birthday ... URBAN AIR DIX HILLS DOES THE BEST PARTIES!!!! Thank you David!!!

We visited as guests for a birthday party. The facility is spacious with lots of fun activities,…read moreand the kids had a great time overall. However, I think the staff need better training and more consistent supervision. The ball pit is about 3 feet deep, which can be difficult for younger toddlers to climb out of. I witnessed a mother ask a staff member for help because her toddler was stuck. Instead of assisting, the staff member simply stepped into the ball pit and asked the toddler if they could climb out. The child was clearly unable to, which was the reason the mother had asked for help in the first place. In the end, the mother had to climb into the ball pit herself to get her child. Then at the race car track, staff allowed toddlers who were below the recommended height to ride. I personally didn't think this was a major safety concern since the cars have seat belts. However, after one toddler had started riding, the staff asked the child's mother to remove them because they couldn't drive properly. I understand that other children were waiting (including mine), but if staff decide to allow younger children to participate, they should let them enjoy the full experience unless the parent chooses to end it early. The most disappointing experience happened at the Sky Rider attraction. Children under the height requirement were being allowed to ride, but when it was my son's turn, he was stopped and told he was too small. The child in front of him was visibly shorter and had already been allowed to ride several times. Naturally, my son was very upset. I spoke with the staff member to understand why the rules were applied differently. His response was that after he made the comments, he let my son ride once, but "he got sour and ran away." That comment was unnecessary and unprofessional. My son is on the spectrum, and assumptions like that can be especially hurtful. More importantly, all children should be treated fairly. Overall, the playground itself is excellent and offers plenty for kids to enjoy. My biggest concern is the lack of professionalism in some staff interactions.

We had the best time at Bounce in Syosset! They hosted an after hours event for @nassausuffolkasa…read morespecial needs community, and it was such a thoughtful, well organized night. The place itself is amazing, trampolines, ziplining, rock climbing, there's something for every kid to burn energy on. They also provided food, snacks, and drinks, which was such a nice touch. What really stood out was how welcoming and judgment free the environment felt. My kids had a blast and are already asking when we can come back. Huge thank you to the Bounce staff for opening up just for our community and making every family feel comfortable. Highly recommend this place, whether you're looking for a fun place to bring the kids or a business that genuinely cares about giving back to the community. We'll definitely be back!

Overpriced, but such a fun place! They even make you buy their own socks…read more My almost 3 year old had the time of her life. The facility is very large and the entrance is easy to find where to park due to a lot of signs saying where to go. The staff was super helpful by the trampoline and zip line, but no one kept the toddler area clean and everything was in the wrong room. We were there for 90 min play and not once did a staff member come in and reorganize. My daughter wanted to play in the vet area and there were no toys at all. Probably were strewn about in other rooms. They have a similar area in once upon a tree top, where she often goes and hasn't had this issue due to staff upkeeping it. There was the soft play area, a soft play maze thing that was really cool that she spent most of her time in exploring. There was a big kid zip line obstacle course and a little one. My daughter was a little bit too afraid of the little one. I think she didn't understand the concept with the vests and staying on a track with a rope. They also have laser tag, an arcade, a dodgeball bouncy court, a trampoline, and laser tag. Super fun and we will be back. Hopefully will be less expensive without the need to purchase socks.

This place was fire! I came here for a friends birthday today and our group had a blast! The laser…read moretag arena was truly top notch with amazing realistic laser guns that could shoot long range. The arena layout was very creative and fun. It lasted about an hour and they make you play a few different games that keep everything interesting. The owner and his nephew were extremely nice and helpful. After laser tag, we had a chance to enjoy the 7D motion theater (can fit up to 8 people at a time) which was also a blast. Outside of laser tag and the theater, they have multiple VR game sets there with different games for you to play. I am already itching to return to this establishment again.

It really surprises me why some people choose to work in customer service when they're completely…read morerude and won't even give a simple tour. A little courtesy goes a long way, and first impressions matter. If interacting with customers is such an inconvenience, maybe customer service isn't the right career. No one expects a red carpet, but basic professionalism shouldn't be too much to ask. It takes less effort to be polite than it does to have an attitude. Businesses spend thousands trying to attract new customers, only for one rude employee to send them walking right back out the door. A bad first impression is hard to forget

Celebrated my son's 9th birthday on July 1st and we all had an amazing time! We went after 1pm on a…read moreWednesday afternoon and luckily we had the place basically all to ourselves except for a mini birthday party and 3 other kids. It was so wonderful we went back to celebrate with his friends at Laser Bounce on July 10 which was even better. Couldn't believe it but we stayed for 6-7 hours straight. Kids had a blast in the ball pit, in the bouncy house and laser tag. 5 Kids & 3 adults enjoyed a large pizza cut into 16 slices, 4 orders of buffalo wings, an order of loaded nachos, and 2 large lemonades (no ice). Almost forgot, kids had mini melts and they were so good, we reordered 2 more near the end of the night. Our kids loved playing in the bouncy house while Ariana, Matthew & Jayden were watching our kids. Leonardo was gr We will definitely come back again this summer and create more happy memories soon. Laser Bounce definitely deserves 2 thumbs up from me!

Came here for a birthday party at Laser Bounce. There's a bounce house, laser tag, claw machines,…read moreand a variety of other arcade-style games. The place is lively and well-suited for kids' parties or group outings. It's a lot of fun and can easily keep you entertained for hours.