Best experience and results with El! She listened to my concerns, was very attentive and…read moreprofessional. She also made my experience enjoyable while giving me my desired results. I will be back!

Very poor communication and customer service at LaserAway Novato…read more I had an appointment scheduled, and when I showed up today, the person at the front desk told me, "Oh, your appointment was canceled. We sent you a text message." I told her that I never received a message. Her response was, "Did you check your spam folder?" How am I supposed to know that my appointment has been canceled if the only notification is a text message that I never received? If a business is canceling an appointment, especially one that was scheduled in advance, I would expect clear communication. A phone call would have been the appropriate way to make sure I was actually notified. Instead, I drove to my appointment only to find out after arriving that it had been canceled. The front desk representative also did not make any real effort to resolve the situation. I was left feeling like my time did not matter. Very poor customer service and communication. I am extremely dissatisfied with my experience at LaserAway Novato and would warn other customers to confirm their appointments ahead of time, because apparently a cancellation text that may end up in your spam folder is considered sufficient communication.

I've been a happy client of Cindy's since 2019 and can't recommend her services enough. On the way…read morehome from having her singe the heck out of my leg hair this evening, I composed a little poem about her services. In a hospital tucked away in scenic Novato, works Cindy, armed with a laser machine. With her steady hand and cheeky grin, she zaps away hair and softens your skin. From legs to backs, even noses so small, she's the hero of hair! Once she whips out her special magnifying goggles, you'll know to meet her is to feel truly seen. With Botox, fillers, and peels in her stash, she's got a knack for capturing that youthful splash (all whilst zapping your 'stache). "Wrinkles, beware, you're no match for me!" Cindy's a wizard with a syringe or three. Yet her humors the charm, the hospital's true flair, She'll roast your mustache while fixing your hair. So, as you leave the room with one less fear, here's to Cindy, our laser queen, With her zapping skills and her glowing sheen. For beauty's no joke, but laughter's the cure-- As for Cindy's clinic? A spa, for sure! Seriously though, Cindy is the best at what she does, and she does it with kindness and humor. She's super accomodating with scheduling-- if you're a potential new client, it's well worth it to get on her schedule. I wouldn't consider going anywhere else. :)

CIndy gets the job done! She is professional and down to earth. Even though she had a busy…read moreschedule, she worked hard to accommodate me and fit me into her schedule. The results for dark facial hair were amazing!

If I could rate Dr. Delgado and his staff I would give him a million. I was looking for a lower…read moreface neck lift deep plane. I checked out many plastic surgeons. I went to Dr. Delgado around 15 years ago for broken blood vessels around my nose. They never came back. I figured why not go back to him. He is the BEST. He is a true artist, he's caring, he listens to what you say. I feel like he is family. I'm so happy with my surgery. I really couldn't ask for more.

Now I may have skin cancer...Thanks to Dr. Delgado and his handy dandy CO2 Laser…read more Even admitted he "didn't follow the gridlines". Refused to pay for treatments. Thought it was FAIR to pay half. Finally when 3 Dermatologista all agreed...and I was called to hear: YOU NEED TO SUE THIS SURGEON. Well, folks doctors don't do that to other doctors. Finally, Dr. Delgado agreed to cover my treatments after hearing this. The treatments only stripped out the remaining 10% of pigmentation I had. My face is white and I'm olive complected. The photos attached are pretty bad. Get ready.... ps trying to add another pic, doesn't seem to even want to be added...it's pretty bad. I'll try adding separately.

Have used his services years ago and must say have not found anyone as good as him. You may ask…read morewhy don't you continue, the answer is the office is too far and I am no longer a spring chicken.

Dr. Gardner is without fail the most dedicated and devoted doctor - I am lucky to have been a…read morepatient of his for over 10 years now. He is my general practitioner of course, but also my dermatologist, psychotherapist, nutritionist, gynecologist as well! He routinely checks over my annual blood work and doggedly compares it to years of past tests. He's so up to date on all vitamins, new homeopathic breakthroughs, and other remedies- he's written a few books on anxiety and depression I highly recommend. His staff is warm and I actually enjoy going to see them all!

Very professional, great staff who explained everything patiently. I messed up my appt time and…read morethey were very flexible. Results have been far better than expected.

Located near Petco in Montecito Plaza there's plenty of parking…read more In the days leading up to my appointment, they were so repetitive about legal forms and the cancellation policy (by email and text). The day of, I was on time and they were 15 min late. There was no one else there so I don't understand the delay. The service room was sparse and clinical unlike my usual place which is a bit warmer with TVs to distract you. The woman who did my service was young and seemed bored. Taking off required language rather than engaging with me like a person whom she wanted to have as a repeat client. At the end, the receptionist asked if I wanted to give a tip which I wasn't used to because my go-to place doesn't accept tips. I also don't understand why they need to scan your driver's license before your appointment. It felt unnecessary, uncomfortable, and somewhat invasive for this type of service business. Speaking of unnecessary and uncomfortable things, can someone please tell me what, "By the grace of God," in all caps, means in the context of aesthetic services? It's written huge on the wall behind the reception area. Overall, the promotional free session did not change my mind and they did not gain a new customer. I prefer my experience and prices where I normally go.

Linda is an artist. Great service and amazing outcome. She could see what I wanted accomplished it.read more

Another optimum visit with Linda for some Botox refresh and a little Juviderm too! I adore my team…read morewho helps me keep my youthful glow, Linda, Niffy & Karen treat me like a dear old friend and YIP. I also have my Alle app to accrue and use points to help make these visits approachable $. Nothing but praise for HV Larkspur

Got tixel treatment with Dr.Lana 2 weeks ago, I'm beyond thrilled with the results. I can already…read moresee the improvement on my skin: I see smoother texture and some tightening. And the best part was the minimal downtime and zero pain. Dr.Lana was amazing, don't know how she did it, but I felt no pain, I was impressed. I can't wait to see the full results in 4-6 weeks, will update soon.

Dr. Lana is AMAZING!!!! She does my lip filler, and is a miracle worker. She takes her time,…read morelistens to what you want... and what I love is that she actually remembers things about your life that you told her at a previous appt. It's like chatting with a long time friend. She cares about her patients, and it shows. I will never let anyone else touch my face. I HIGHLY recommend her!

I'm a regular customer at The Laser Center of Marin, and every visit reminds me why I keep coming…read moreback! The team is always friendly, knowledgeable, and genuinely caring. The whole experience--from check-in to treatment--is smooth and comfortable. A must-try service here is a facial with Clair. She is amazing! She's gentle, thorough, and truly understands skin. My face always feels refreshed, glowing, and so clean after seeing her. I trust her completely with my skincare. Highly recommend this place if you're looking for great service, great people, and real results!

I miss Ruth, shes retired and I also miss the old manager and Natalie, they had the best…read morefriendliest personality. After they left I tried to co tongue to get services, but was disappointed. I received Cool-sculpting and it did t work, plus my stomach is semi deformed now. I also had a laser procedure and it didn't work I still have the red rosacea I went in for.

AnaMarie is fabulous. She took great care in our consultation to make sure I had the right…read moreprocedures, and how to manage my expectations and follow up care. Five months later my skin looks brand new. Can't recommend her highly enough.

I asked for human growth hormone. She said she preferred that my wife and I inject sermorelin and…read morepralmorelin. At 89 I am strong and energetic, possibly with her help, although my balance is bad. Ted Nelson, Presidential Fellow (ret.), Chapman University

WOW! I received a true hero*ine worship facial this past weekend. Natalie was accommodating and…read moreattentive to my skin's needs. I felt refreshed and deeply nourished from her gentle present touch and most of all my skin felt and looked amazing! I'm already looking at the calendar to book my next appointment! Thank you Natalie and Melvie.

I feel so lucky to have Beauty Heroes right here in downtown Novato--a true gem for anyone who…read morecares about clean beauty, wellness, and sustainability . With over 100+ clean beauty brands, the selection here is unmatched. Every product is carefully curated to meet the highest standards in purity, sustainability, and performance. What really sets Beauty Heroes apart is the incredible staff. The team is warm, knowledgeable, and genuinely passionate about helping you find what's right for your skin and lifestyle. Whether you're a clean beauty newbie or a longtime advocate, their customer service makes you feel welcomed, supported, and never rushed. And I can't say enough good things about their aestheticians- highly skilled, intuitive, and incredibly attentive, the facials are transformative. They customizes each treatment to your skin's unique needs, and you leave feeling refreshed and renewed. There is truly nothing else like this store in the area. Beauty Heroes brings something very special to Novato--a thoughtful, intentional, and elevated beauty shopping experience!