I just drove all the way down to this merchant to waste my gas, money and time. I even paid for parking! Right then I walked in, they were very rude and then told me I couldn't use my Groupon. She then lied and said she left a voicemail and also called several times. No one called me! She even had the audacity to tell me when I spoke to her last time she told me about the Groupon, which she did not! They have communicated via text message. No texts, no calls, no voicemails. Horrible customer service. LIARS! read more

amazing environment and service! Front desk staff was kind and helpful and Tessa knew exactly what to do and walked me through every step!!

this place was phenomenal. The front desk staff was amazing and my provider was extremely informative and me achieve my goals.

Tess is the best - very knowledgeable, friendly, and skilled at injections. She puts her clients at ease - I always feel confident and calm when I get treated. read more

After coming here multiple times over the last couple years, I was very bummed out by my final experience. Back story - in August, after getting injections and a hydrafacial, I booked more injections six months out. Simple enough, right?! Wrong! January rolls around and I am starting to look forward to my appointment. Then everything goes awry. First, I get a text that my injector quit so my appointment is changed. Two weeks later, I get a text that my new injector has covid, so my appointment is changed for a second time. Finally, I get a get a day off work so I can get this appointment in. I go in, do all the intake paperwork and go upstairs with the injector. We talk about what I want, and she draws on my face where she is going to inject me. THEN she asks if I've had a flu shot in the past two weeks....45 minutes after I initially walk in the door. Well, yes, as a matter of fact I have, nine days ago. Who knew you couldn't get botox after having a flu shot?!? They did!! And waited until the last minute to mention it. She's like, so sorry for the repeated inconvenience. I'm here every Saturday, and when you come back we will give you a 50 cent discount per unit. Really not that impressive of a discount after literally planning my January and February around this appointment, but I'll take what I can get. I go down to schedule my appointment (fourth time's a charm?!) for the next Saturday, and the receptionist lets me know that the injector has in fact taken off the next Saturday to go to Vegas. OK, then two Saturdays from now is fine. Two Saturdays roll by and I finally get in to get my long awaited injections. I walk in and mention the previously discussed discount. The receptionist states she's "going to have to look through my chart" and decide whether or not I get this discount (literally like $15 off....after I've spent thousands of dollars at their establishment). Ok I say, I'll wait. Two seconds later she says they will honor what my injector offered to me two weeks prior. Thanks??? Mind you, nothing mentioned thus far has ANYTHING to do with why I chose to write this review. I understand stuff happens. The bad review comes from what happens next. I go upstairs, sit in the chair, I say please give me the service I asked for two weeks ago, we proceed. The injector gives me extra injections that no one agreed to and makes a statement like, "there, you get extra injections and 50 cents off." I say thanks. She continues, "you know the front desk girl was just doing her job" My response was something along the lines of "this was discussed two weeks ago, why should I have to sit while she considers giving me the discount? Everything just seems very disorganized here " The injector then tells me that I am rude. Like what? I'm just trying to get in and get out, I shouldn't have to follow up on something you offered me two weeks ago, especially after the last month and a half of trying to get in. She goes, "I hear you." And I say, thanks for hearing me, can I go now? And then she proceeds to raise her voice talking about my negative energy, on the verge of tears, and I'm just like.....please complete my treatment so I can go. She has already injected me at this point, and goes, "I'm not touching you any more with that energy," I feel like I am on a 2009 episode of Punk'd What?!?!? Like, what do I have to do in order for you to professionally complete this service? Since when does a paying customer have to be concerned about their energy? I said nothing inappropriate at all, simply asked for the discount I had been offered. I just wanted my injections. In my years of customer service I have never once called a person rude to their face, and I have dealt with far more rude people than myself. SUPER unprofessional experience. I initially liked Laser Loft and had been setting up appointments every six months. But after being confronted in such a way by someone who claims to be a professional, I will not be returning. read more

These guys truly care about their customers and their business. As you can see in past reviews, I had a weird reaction to my last laser treatment (Brazilian) that left the area extremely irritated and eventually scarred. Once the owners found out what happened, I was contacted right away and immediately they started the process of helping the hyperpigmentation go away. We've done about 4 microdermabrasion treatments in the area and I already see a huge difference. They even gave me a product to use to help with the issue on an every day basis. I really appreciate a business that handles this kind of matter with such seriousness. This sort of action makes me recommend this business as a place you should certainly visit- while we are all humans and mistakes happen - it's about how they handle issues like this that shows what kind of business they are. read more

I purchased a Groupon and when I went to schedule for wrinkle management: 1) No one would answer the phone ever or return two VMs. 2) Tried to schedule online instead and legit said for the Denver location that the Groupon was for, there was no staff member at this location to do this service. What a racket! Why would they offer this Groupon then?! Do not buy! read more

This company is top notch when it comes to customer service! Rhianna the owner went above and beyond in consulting and laser treating my cafe-au-lait birthmarks. So Laser Loft doesn't just treat hair but also pigmentation. She and her staff are warm and welcoming....highly recommend! read more

I got a facial here. There were a couple people working and they were both really friendly. The facial itself was relaxing and the woman doing it had a very soothing voice. It did seem a little short for the price at 40 minutes. Most of the times that I get facials other places, it's 50 minutes. There was a bit of a sales pitch at the end for their membership, but not high pressure. read more

First time coming here. Everyone was very welcoming. I absolutely loved the experience.

I was only there once, but I honestly never felt more welcomed. I got laser treatment before, but at the other place I went to, I saw no results, so I needed a change. I was really nervous for my appointment to the point, where I was considering canceling it. I came in like 10 minutes late, and they didn't get mad, or annoyed (Erich I thought was really nice). They are so friendly! I was so scared...but the technician assured me it wouldn't be so bad. She was really nice to me and she was really patient. I would honestly recommend this place to anyone! read more

You walk into the office and it's so cute and comfortable! They're very welcoming (I'm a creature of habit and I don't love going to new places) I started my first two laser sessions pre-COVID with Anna. By the time I came back and started my sessions again she wasn't there anymore but I have met Jenna and Leada and the transition was seamless. Leada is super sweet and thorough! Also really appreciate how open she is to feedback and input to ensure I'm getting the best service! Thank you! read more

So far so good, staff is so kind and the office space was adorable. Lots of products and holiday bundles going on right now! Will update after my tox has set it! read more

Run, don't walk! The laser lost team is amazing and I look forward to my appointment with Kristine every month. Kristine is kind and incredibly attentive to my needs. Book with her asap! read more

Amazing bridal facial to get my skin glowing before the big day! Perfect relaxation while I had an oxygen facial.

I purchased a groupon and read the whole terms and restrictions. It doesnt state anywhere that it is for new clients only. I had used one a year ago aand when I called to make an appointment they would not honor the new groupon. read more

The products were good and it was a quality facial. However, I got a facial + dermaplaning and the whole experience lasted 25 minutes max. On the website, a facial alone is advertised as 50-55 minutes so I was expecting at least a an hour long treatment with the add on. It was $150 (then added a 20% tip bc even with sub par treatment I can't bring myself to tip less). I probably won't be back, just because I don't think it was really worth it. Update! It turns out there was a miscommunication in the services I booked. I totally understand that things like this happen, and the laser loft did a great job rectifying the mix up. I was rebooked for a complimentary facial + microdermabrasion, and this time around did NOT disappoint. Tara did an amazing lymphatic massage where I actually felt like I was floating, and once again, I could tell my face loved the products. Would definitely return and recommend to friends. read more

This used to be called Rihanna's Skincare but since she sold/went corporate, she has moved back to Texas and have left us with other technicians who do not have the kindness, courtesy, or compassion Rihanna did. I am a trans person getting a full face of laser, which takes years to complete. I came in for a Groupon (of 6 sessions on a large area/ full face) and in addition to my rate I was charged $60/session for my neck (apparently not a part of your full face). I reluctantly agreed and paid that for 6 months. Total I paid was about $150/ 15 minute session. - the ONE week I couldn't afford the $60 upcharge, she followed my jawline with such precision, it felt petty to not even laser the lower part of my jawline- I was shocked. I was told the results would be gradual and I would have to have years and years of treatment to get smooth. After my 6 months was up, I called ahead prior to driving to denver to buy another package (their in store advertising said that they would match the groupon rate), which was confirmed over the phone. An hour later when I arrived, not only did they no honor the groupon rate anymore, but they were switching to a monthly "unlimited" program, charged per area of the body. So say the least, it was way too expensive to continue. I had saved for months to continue my treatment (stopping now i would lose all of my progress), and was being lied to/turned down in person. I started crying in the lobby. When I emailed Rihanna asking for clarity, and giving some suggestions that would make it more accessible to Trans People- her employees have an embarrassing bedside manner-, she totally ignores me and never responded. I followed up with phone calls to make sure my email had been received and the front desk girls confirmed it had been received and read. So I went to find another laser hair removal specialist and found an AMAZING provider in Cherry Creek who spends 45 MINUTES on my skin, nose to collar bone, with EPIC IMMEDIATE RESULTS- in comparison to my quick, single pass 15 minute sessions at Laser Loft. The difference in experiences immediately made me realize that I was NEVER the TYPE of client Laser Loft desires, even though my treatment plans are more expensive and need longer timeline commitments. I'd say that is just BAD BUSINESS. If Rihanna is doing your laser you are so lucky! She was kind and fun, and compassionate- all words that I would not use to describe her other technicians! SAVE YOUR MONEY AND DO YOUR RESEARCH. In cherry creek with a private practitioner, FOR 100$/session I had 3x the length of service and after ONE session I had more results than ALL 6 MONTHS at Laser Loft. I used to be a huge advocate for laser loft- I told everyone I knew to go there and see Rihanna, however, now I send all of my coaching and consulting clients to my girl in Cherry Creek who totally blows Laser Loft out of the water! I'm embarrassed I sent so many people to Laser Loft!! Rihanna, good luck with your future ventures, because the Laser Loft in Denver is a sinking ship without you. Also, try responding to a thoughtful, passionate letter from a loyal customer. You can't buy loyalty like I felt. read more

I love this place , I will forever be a client here they do amazing work ! I would have gave a 10 Star review if they had one to select. If you need any laser hair removal or FACIALS, this is the place , they will not let you down . I also love that they explained everything to me in simple terms and advised me of the expectations/results. Thank you Laser Loft read more

I'm blown away by Kaylene! She did my facial and it's by far the best facial I've ever gotten. She asked questions beforehand, made sure I was comfortable and during the treatment she told me what was happening every step of the way (Ie; this mask is good for hydration, etc...) To this point she was very knowledgeable about the products and how they will help my skin. If you are looking for an amazing facial experience she should be your go-to. 10/10 would recommend read more

I've been coming to Laser Loft for a few years now and I won't go to any other med spa. Rhianna and her team are highly knowledgeable and always incredibly kind and welcoming. I have completed my laser treatments and now only do touch ups when I come in for microdermabrasion/facials... and to stock up on my cleanser. This is a lovely place, run by honest people who genuinely care about their clients. read more

I started my first session for laser hair removal for my legs this week and although it is still way too early to discuss results, I can certainly discuss my experience. Upon entering the establishment I felt a very calming feeling. The atmosphere is laid back and peaceful and looks very clean and well-kept. I was greeted by a young lady at the desk as soon as I walked in and was given my new client forms to fill out. I was offered a beverage as I filled out my documents and upon completion I was introduced to the young lady that would be completing my procedure, Rhianna. The procedure itself was comfortable, from the room, to the modesty that I was able to keep by having a sheet draped over myself as the procedure move along. I never felt awkward at all which isn't like me in a setting where I'm pants-less in front of a stranger. Most everyone wonders about the pain level, I know I did. I honestly could have probably slept through the pulses going through my legs; then again I was also coming directly from a tattoo removal session which was MUCH more painful. I do not have a high tolerance for pain but this was seriously no big deal. There were a couple of places on my lower legs that made me feel like I had an uncontrollable twitch coming on though. After the procedure was finished I made my next appointment and Rhianna hugged me as I left. Talk about personable!!! Sometimes, it's the little things that matter to me. Not only was I comfortable, but the staff was cheerful and answered all of the questions that I had. I'm actually looking forward to my next visit and to start seeing results! read more

Nice staff but I spent an insane amount of money for a laser treatment that did not work well.. I have had more effective treatments done at other places. read more

Kristine was absolutely wonderful. She was so sweet and knowledgeable, I walked out feeling like a million bucks. I can't wait to go back for another facial with her! read more

Taylor is so great. She was thorough, friendly, and knowledgeable. I asked a million questions about different types of lasers and she answered everything, in a way that showed her expertise/ professionalism and also made me feel like I was talking to a friend. She made the experience so comfortable and I felt confident she got every single spot. I will absolutely be a returning client - I can't believe I waited so long to try laser hair removal. The space is beautiful, well located and easy to get to with public transit. The service is great and Taylor is so awesome. read more

Most amazing spa I ever been , Hayle is just amazing and so knowledgeable , so friendly love going and relax , my skin looks amazing ,soft , it glows just like I want it !!! I most definitely recommend Laser loft to everyone who wants amazing results and great service!!! read more

Went for spider vein treatment. Staff was laid back and friendly. Unfortunately my treatment had no effect. The owner performed my treatment and obviously did not know how to work the laser. I've had this treatment done many times before. It was obvious she had no idea what she was doing. Disappointed in the treatment, waste of money.... My search continues to find a spa that knows how to perform this treatment. read more

Service was professional, but fatally flawed. I am a redhead, and went for beard removal. The price was great from a living social voucher, staff was friendly and courteous. Two problems, first the small problem. My tech did not use any ultrasound gel. Fortunately, my skin was resilient and was not notably injured. Now for the BIG problem: the treatments did nothing. Why? Because my hair color is too light. I sought a second opinion and found a very experienced tech at another clinic in Denver. They use a different type of laser, a Lightwave. (Rhianna's used an alexandrite). The very seasoned tech was surprised to see that even on the highest setting (auto), I was getting zero reaction, no burn of any hair follicles. Your experience at Rhianna's may indeed go perfectly well for you, and you may be 100% satisfied with your service. For redheads or light blondes, though, beware that NO LASER SERVICE will do anything for your follicles. My real complaint here is not that the service failed to do anything for me, but that they should know this fact, and not continue to schedule additional sessions for clients who are outside their effective laser treatment range. Lastly, that pain and smell in my Rhianna's treatment was from skin burning, not hair zapping. The lightwave is definitely more high-tech, as it was sensible enough not to burn my skin and cause any pain, even on the maximum setting. It simply failed to find any follicles that fall in it's effective range. read more

I purchased a Groupon for 6 treatments and had an excellent experience. My hair growth has significantly decreased. The process is quick with only minor discomfort. Definitely beats getting waxed. I highly recommend going here. read more

Before choosing Laser Loft, I did some research to make sure the place was legit with properly trained specialists and good equipment. I was treated by 3 different laser specialist technicians and I was not 100% satisfied with the results until the last specialist, Lindsey, did the 2 last sessions and I really noticed a big difference (I believe she changed some settings)!! I recommend asking for her if you need some Laser sessions. read more

My first session was a breeze! Laser loft was very helpful in helping me choose the services and packages that were best for me. I felt like I had sufficient time and space to ask questions and the session was so quick. They made sure I was comfortable the whole time. No more dreading going to the waxing salon! read more

After just one laser hair removal session my armpits are feeling silky smooth! I can't recommend this place enough.

Poor communication on appointment scheduling (took over a month to get scheduled) and then when I arrived for the appointment refused to honor a Groupon saying it 'was in the fine print' which it was not (I had already mentioned it was a Groupon when scheduling the appointment, but apparently they didn't bother to decide they wouldn't honor it until I drive 30 minutes to get to them.) Better places out there. read more

I had exceptional experiences at Laser Loft- both facial and laser services were top notch treatments. Amber, the manger at the Denver location, is extremely friendly and professional. She always greeted me with a smile and remembered who I was each visit, making the experience very personal. She is very easy to work with and always made sure I was taken care of. Jenna, the laser technician, provided quick and painless treatments while making me feel very comfortable. As for the esthetician, it was by far the best facial I have ever received. She provided knowledge about all of the products and took her time explaining each one and what it would do for my skin. She always examined my skin beforehand and customized each facial to my benefit, all the while upholding the most professionalism. Her calming voice made each treatment so relaxing that I never wanted them to end! My skin would be glowing for days afterwards- she truly made me feel like a million bucks. I could recommend these services any more!! 10/10 service and experience. read more

Amazing place! Peaceful, cozy and comfortable. I had a Groupon for a facial and she did an amazing job. I was always 'meh' about getting facials and would rather spend the money on a massage, but she totally changed that...would def go back! Face felt great after as well... read more

I took a chance buying a Groupon for laser hair removal at Rhianna's. I am glad I did! She is very personable and makes you feel comfortable. I decided to do a vein treament and she stayed after hours in order to get me in as soon as possible. My only complaint is that they have cancelled/changed a couple appointments at the last minute. I guess that's bound to happen with such a small business. read more

I love laser loft! I have been coming here for about a year and a half now and have gotten lazer hair removal on 2 areas. I'm so happy with the results and all the women I that work there are so nice and professional. I recommend them to all my friends! read more

This is really a great place to go to. They have the best treatments ever and really worth it. I did micro channeling 3 times and it did help my skin to heal so fast and i am going to do agin. Just go there and let them take care of you. read more

I love EVERYTHING about this place. All of the staff members are so kind, respectful, and loving. The atmosphere is relaxing and makes for such a good experience. I have received laser hair removal for quite some time and have no complaints what so ever. I recommend anyone and everyone that is needing to laser the hair away, your skin care needs or just to feel pampered LASER LOFT is the PLACE TO GO!!! read more

I purchased a Groupon for a hair removal package from here. I had never done this treatment before but I was walked through each step and always felt comfortable. Each month my hair has come back less and and less . On my fifth session, I was stuck in a doctor's appointment that had run over and I text to let them know that I would be unable to make it and I fully understood that I would lose my session. Rihanna, the owner, responded that she hoped everything was ok and that no sessions would be lost. Over the past few months, I genuinely feel like I have made dear friends. They are professional, kind and so knowledgeable about their services. I am thankful I found them and I plan to continue other services after the Groupon has expired. read more