여기 안경 오더하면 오래 걸리고 남자직원들 불친절해요. 자기들 끼리 가까운 관계 같았어요. 직원 편만…read more들어요. Give me the mic please... I used to make the drive here even after I moved because I've been going to Dr Yoon for almost two decades now & love her. However, along with recent incidents due to some change in management, my trip today was really appalling. Let's start with January when I scheduled my annual exam, I came in & noticed the place looked really disorganized & saw some new employees. This man asked me how he could help & I let him know that I had an appointment. He proceeded to tell me that I was early for my annual exam since I was just here 6 months ago in May. I had never had an issue of booking my appointments before the one year mark & was wondering why I wasn't given a phone call then before I came in if this was a problem. I let him that it's been 8 months technically & if it was a problem and he proceeded to say no. Then along with looking disorganized & the busiest I've ever seen them, I noticed a different optometrist then Dr Yoon & asked if she retired & was told she had semi-retired & only came twice a week so I asked to reschedule based off of everything. I saw another lady write in a calendar book my new appointment for March. I showed up for my appointment in March & made the drive again to get told they don't see my appointment. Don't know how that happened because I saw her write it in their calendar on that day the time slot I was coming. Dr Yoon graciously still saw me & along with contacts I ordered some new glasses. Typically my glasses & contacts come within 2 weeks.. max 3 & I usually get a call when it's ready & I get told if only one is ready & given the option to wait til both are ready. They have this new generic texting system where it said my glasses and/or contacts are ready & so my bad.. I get it says "or" but you would think that if only one was ready, they'd let me know. So I leave work early today to go pick them up, just to be told only my glasses are ready. The same guy from the January visit shows me my glasses... & I'm not quite sure they're mine because they look different from what I remember. These today had this distinct mark at the ends that are pretty noticeable that I don't recall seeing the last time. When I mention me not being sure this is what I ordered, he proceeds to do this condescending laugh saying it is what I ordered. Not sure what was so funny but I didn't say anything the first time but as we are still discussing this manner, he proceeded to laugh again & so I had to ask "what is so funny about this situation right now?" That's when a younger girl who worked there stepped in & was very professional, sweet & tried to make the matter right. While she was working with me, he tried to jump into our convo & to be frank, I told him I didn't want to talk to him. Normally in a situation like this, you would think as an employee, he would give me my space but he proceeded to say to me "I don't want to talk to you either". I wish I was making this up. Then when I proceeded to make a comment about his laugh being unnecessary in this situation, he said "should I have cried then?" in Korean. That comment is not only incredibly inappropriate & rude but it does acknowledge that he indeed was laughing. I was in shock that this is how a business talks to their customers & so I had to say my piece to him about how he was talking to me. I ended up talking to the new manager because Dr Yoon wasn't there but it seems like these two guys are friends because he didn't even care to hear everything about what happened & was abrupt with basically saying "there's no way we could have gotten your glasses mixed up. You could have just read his laugh the wrong way. How do you want us to fix the glasses? Do you want to just replace them" along with the most half-*ssed apology. I even told him that last time I came I heard another lady say that her glass order was wrong and he said it could be her not remembering due to her old age & it was me not remembering maybe due to it being almost a month ago. Like holy cow...so long story long.. i knew there was no point in getting into it with this guy about my feedback expecting anything to change. I ended up just talking to the younger girl again & my hands were even shaking when I was writing my address down because I was in such shock & had so much anger over what happened. She was sweet enough to offer to personally deliver my contacts but I declined since I know it's a long drive for her. I kept the glasses because I don't want to deal with this place any longer & feel very uncomfortable with that man. I planned on still coming here until Dr Yoon retired but I won't be back. Please please STAY FAR AWAY from this place..

Took me exactly 5 weeks to get my glasses done and I had to call every other day for 3 weeks just…read moreso I can get an update. I was told they'd be ready in 2 weeks. They didn't call me when my glasses were ready, I had to call and find out they were ready for pickup. I've been wearing glasses for 20 yrs and never did I have to wait 5 whole weeks to get my glasses. Very disappointing.

Dr. Ikeda is a very friendly, honest and caring optometrist. He takes the time to listen to you if…read morethere are questions on your mind. We also love his staff. Rochelle has helped us choose and fit our glasses for many years. We enjoy our visits with Dr.Ikeda. We trust him completely with our eye care. Thank you Dr.Ikeda and staff for taking care of us!

Dr. John Ikeda is the best optometrist ever! My family and I have been going here for as long as I…read morecan remember, and I'm in my 20s now. Despite yearly visits, he can somehow remember things I mention during short visits, which just goes to show how much care and effort he puts into his practice. Chatting with him is like chatting with a friend, and many others clearly feel the same way. With his work, he is very professional, thorough, and always precise. My eyesight may not be reliable but I know Dr. Ikeda always will be! Office is comfortable and old-fashioned. There's a small waiting room, and even a small kids area. They have a wide variety of glasses and sunglasses that range in affordability. Lots of different styles and shapes.

​I came into Eleven Optical for an eye check-up after many years of not seeing an eye doctor, and I…read morehad an amazing experience. ​The optometrist, Frank, was fantastic. He was helpful, thorough, engaging, and very relatable--plus, we are both USC alums, which was a great bonus! He took his time with the exam and even pointed out an area I should follow up on with my primary care doctor, which I really appreciated. ​The rest of the staff was just as wonderful. They were incredibly patient with me and supportive when it came to explaining my insurance coverage. They also helped me pick out the perfect pair of regular eyeglasses and sunglasses. ​To top it all off, I actually got my prescription lenses the very same day I went in! I will definitely be coming back here for my future eye care needs. Highly recommend!

Amazing service great prices and my daughters glasses was done within 1-2 hours not days or weeks,…read morestaff if very helpful and friendly

Great service, excellent Dr. went over all tests, took his time answering all my questions, made a…read moreonline same day appointment, very convenient, just all around the best eye exam I've received Would highly recommend

Very kind and caring doctor pays attention to what you need and recommended me what I should be…read moredoing in several different scenarios. Really appreciate the approach here and will be coming back again for all I care needs.

Went in for my yearly check up and of course, my vision gets worse every year. It's no fun getting…read moreold but it's not like it's optional. Thank goodness I've got a wonderful optometrist like Leo. He and his staff are always so helpful and professional. I'm going to be extremely disappointed if he decides to retire. As always, he did a thorough job of checking changes in my vision and informing me of any additional steps that may be necessary based on his examination. It's amazing how when one of his employees leaves, he's able to find a replacement that continues to provide the same excellent level of service. Patients are treated like family and it's always comfortable coming in for examinations and selecting new eyewear. Highly recommended.

Came here twice and the place is awesome! The staff is…read moretruly what keeps me coming back! The check in and glasses selection was stress free! No pressure from the staff at all and they even helped recommend which are best for my head shape. When i say no pressure, it really is as they also offered to give me my prescription so I could order glasses on the side. The doctor I had was patient and kind. She walked me through all the steps thoroughly and paused to check I had any questions. I really appreciated how she verified my insurance and walked me through what was covered and what would be an extra charge. So nice! It's a bit farther of a drive, but the service keeps me! Thank you!!

The entire staff is professional and extremely helpful!…read more Place is always clean and organized

The office staff is great but the hours are highly inconvenient. Unfortunately we will have to…read moreswitch providers after this.

I've only purchased glasses from this place and took my eye exam elsewhere…read more I had a great experience at Optometry on Orangethorpe from start to finish. Janine was extremely helpful throughout the process and took the time to answer my questions with no impression that I was wasting her time. The staff are very patient, knowledgeable, and friendly. I had a weird vision insurance snafu and they allowed me to pick out frames and options, and then pay the next day over the phone after they reconciled with the provider. There is a decent selection of frames at this store. I just received my glasses and the prescription is as expected. I'm not sure which specific type of lenses they use, but they feel quality and so far I'm more than happy with my purchase. Parking is right by the building and I had no issues in the late afternoon. I appreciate that they are open until 7PM a couple days a week. Sure it's a bit more expensive than Costco or online stores but I feel like the extra bit is worth it considering the services received.

I **was** a loyal customer of this office for approximately 15 years. Unfortunately, after their…read morenew phone system was installed, I'm reconsidering my relationship with them. While they send text reminders for appointments and notify you when your glasses are ready for pickup, they do **not** receive text replies. Voicemails seem to vanish into the void as well--after six days, I still hadn't received a callback. Even when I managed to speak to someone directly, they assured me they'd return my call within 20 minutes. That call never came. When I followed up and calmly voiced my frustration, I was met with excuses--short staffing, dissatisfaction with their new phone system, and little accountability. I understand that times are tough, but I'm exhausted by the excuses. Hopefully, the owner takes their staff's concerns seriously before frustrated patients feel compelled to share their experiences on Yelp.

Thank you Dr.Nguyen!! Really glad I found this place! Thank you for taking your time during my…read morevisit!

This optometrist is harsh to me, when he gave me a diagnosis he was cruel. There was no kindness…read moreon his part. Also, he said if you cancell an appointment with me, you can't make another one. Stay away from this optometrist!