I've taken my two labs here a few times and couldn't be happier! Here are some examples of why this place is great: - I don't put them in the same kennel as each other, but they always make sure to have them next to each other! My younger lab got attacked by a couple of dogs when he was 7 months and is very timid. They are always accommodating and put him in an end kennel or next to a quieter dog. - They don't get annoyed when I call asking how they are every day! They even sent me a picture of my pup playing in the pool. They're all so involved that any of them can tell me how they're doing when I call. - My dogs come home happy and tired. - I have set meals and treats for them and they're on top of it! I also want to add for all the negative reviews about kennel cough...My older dog caught kennel cough at other kennels in the past and got it the first time at Laurel Acres, but it's common and can't really be prevented. I toured the facility and it was spotless. Kennel cough can be spread by airborne droplets and there is no possible way to prevent that. read more

I hate that I have to make this review about LAK but as a long term customer, I'm completely heartbroken and disappointed in the downfall of the care and overhead of this company. Owner- you should really reevaluate the future of this business. And treat your employees better. Unwanted employees = mistreated pets Customers- please trust your intuition when bringing your pet here. You have no idea how your dogs day is going based on your interactions with the front desk. Yes it's pretty and has loads of room but really think about it first.. I WAS a customer of 2 years . My dog Mazikeen is a very high energy dog who has trouble connecting with other dogs because she's too much. This fact is something I KNOW . She finally found a place that accepted her and had friends to play with. I DO NOT bring her to daycare because I have to , I ONLY bring her for her to be able to play with other dogs. These folks constantly told me how much they loved my dog and NEEEEVER told me they had a problem with my dogs energy even though we constantly check and make sure she's welcomed there. I would never take my baby somewhere she's not welcomed. They've fired staff that adored my dog and have new workers CONSTANTLY. I just found out they've been letting me book play yards ( we do full day care with all play yards so she can have fun which is over $100) KNOWING SHE HASNT BEEN PAIRED WITH ANY DOGS FOR MONTHS AND DID NOT NOTIFY US. So not only have they been lying to us about her being an angel , they've been accepting payments from us for a service she isn't even enjoying. A couple of weeks ago (FEB82024) we took her to stay the night there and she was acting so freaking weird . We pick her up the next day and they didn't even feed her breakfast and it was 1pm??? I brushed it off and was like maybe they were busy.. we take her again a few days ago and she was holding on to me like I was taking her to the vet.. I drop her off then I walk back inside and ask the lady " is she okay? Everything is fine right?" She smiles and says yes we're all good here... something just didn't feel right. So then we find out she hasn't played with any dog for MONTHS.. like why not communicate with us and let us know she's too hyper so we just change the service or better yet just not bring her??? I call and ask the manager who's only been there for 3 months and tell her all of this and she was very kind and understanding . I ask her " do you typically notify customers if you can't pair the dog with a playmate?" She says yes or they suggest another service... so wtf??? Why wasn't I notified?? I called this morning to see if I could talk to the owner and they have not contacted me to clear this up. Soo anyone wanting to bring your dog here PLEASE. Try somewhere else . They have a high turnover rate and on theyre not honest with what's going on with your pet. I've recommended countless people here and I'm so sad I won't have somewhere for her to hang with other dogs. As much as this isn't about the money I feel scammed and deserve our money back for all these play yards since JULY, not feeding my girl on February9th, times she didn't get baths and WE KNEW she didn't but she paid anyways because we loved you guys.. YES- I'm getting her more training so she can go to a new daycare because I know she's a bit much.. I'm her mom I know my dog and what she needs to be trained for. AND YES- I know not everyone can deal with a hyper dog.. but we've spent over $2000 here maybe even more . The least we deserve is honesty so we're not a burden and my dog isn't the one in the corner with no one to play with. I would have kept her at home but obviously money is more important to you guys at LAK. Owner if you see this I'm so disappointed I don't even want a call back now. Good luck to you guys and I hope things change. read more

Laurel Acres Kennels - Pet Sitting Near Me - Hillsboro, Oregon

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This is by far the best boarding kennel for dogs period. The care and concern for both your dog and their owner is exceptional. The staff is amazing and provides the best communication I have ever experienced. Your best friend is in good hands here. JW read more

Staff was great and facility looked really nice and clean. Picture was sent to us which was nice. We would definitely recommend your facility. read more

We have been taking our dogs to Laurel Acres Kennels for a few years. Our pups come home happy every time. LAK always answers our calls and text's us pics of our pups and how they are doing. This place is awesome. read more

My dog returned from Kennel with diarrhea and intractable vomiting, turning into vomiting blood. She was very sick.

Great facilities I wouldn't go anywhere else the staff is great and friendly the prices are good and my puppy who is almost 5 months loves this place he does the nature walk with the daycare included with the price. read more

Laurel Acres Kennels - This is my puppy on his nature walk he's happy . - Pet Sitting Near Me - Hillsboro, Oregon

We have used this kennel for a few years a couple of times. I do agree some of their fees are way too much for things like individual play, grooming and walks. We have had our dogs come back with either kennel cough or pink eye about half of the time they have gone there (6 all together). We will be looking for a new kennel after this last visit where we had to pay a few hundred dollars after their stay to the Vet to get a "conjunctivitis" diagnosis and prescription eye drops. read more

I have a stranger averse dog and the Laurel Acres team meets his needs and gives him his space while also ensuring he gets his food, meds, etc. Can't recommend this place enough! read more

Laurel Acres Kennels - Seymour smiling after a week at the kennel. - Pet Sitting Near Me - Hillsboro, Oregon

We have been using Laurel Acres for several years for occasional vacations and long weekends. Super friendly staff and our dog, Squeezie, always comes back happy. Prices are good and the menu of options means there is a special treat or walk for every pet. Love Laurel Acres! read more

If I could give 6 stars, I would. From start to finish Laurel Acres was amazing and I would definitely refer anyone who is looking to have their dog boarded. Our dog Max is a rescue. He doesn't like other dogs or cats as in he will try to bite them. When we found out that I would need to be out of town for a wedding, I did a lot of research trying to find the best place for him. I was very anxious leaving him. Every single person I interacted with there made me feel at ease with my concerns. I called and checked in on Max a few times while away and he was doing great! Made me able to enjoy my time away. We opted for the snack and snuggle and he loved it! We will be using them for our next trip away for sure. Thank you to all the staff who kept our baby safe and happy. read more

Laurel Acres Kennels - Pet Sitting Near Me - Hillsboro, Oregon

I love this place for boarding and day care. Friendly, dedicated staff and lots of options for dog activities (walks, playtime, brushing, interaction with other dogs. etc.). Great value for the incredible quality of the facility. One thing that stands out: My male dog is intact and still gets to interact with the other dogs at Laurel Acres during playtime, as he is not agressive in any way. They simply control which group he gets to interact with. I can't recommend it enough. read more

Everyone is so loving and caring towards the animals at Laurel Acres Kennels. Highly recommended read more

I love the services they offer and the fact that the cat kennel is large. The cat has a separate area to sleep, eat and toilet. Much larger than most kennels that the toilet is next to the bowls. We have used this facility several times at least 10 for cat boarding. Our cat has stayed at many other places but he never seemed happy. Our cat seems very relaxed when we drop him off and pick him up. Thank you Laurel Acres read more

Being Newman is still very young at just 7 months old, I was worried about leaving him BUT Laurel Acres took amazing care of him!! This was his 2nd boarding trip with them but this time was 5 days instead of just 2. He got the love and care as he would have at home and they treat him like family. I have no worries when he is with them as I know he is in great hands! In fact, when I went to pick him up, he didn't want to get in the car with me, he wanted to stay and play ;) He is looking forward to his next visit and it will be his "home away from home" . Thank you to all those at Laurel Acres for taking such great care of my baby while I am away. read more

I left my 4 year old cat here for 2.5 weeks when I went on an overseas trip. I was a little worried since it was my first time boarding her, but Laurel Acres told me I could come by anytime they were open for a tour of the facilities. When I dropped by the cattery, it seemed very clean and quiet and the staff seemed to enjoy working with the cats. At the end of my trip my cat seemed pretty content and well-fed, and it seemed she had been brushed too. The only thing is I felt the front desk staff could have answered my questions in a little more detail, I had a lot of questions being new at boarding but I was mostly given 1 word answers. Otherwise I would recommend Laurel Acres for your pet! read more

This place is super awesome! First time boarding are dogs anywhere!!! We live out of state and the travel here for a wedding made them super stressed and anxious but the staff at Laurel kennels were just fabulous working with us and our pups! read more

We have been thrilled with boarding at Laurel Acres. Our two mid-size dogs never resist going and come home clean and exhausted from twice per day yard play with other dogs (one of the additional activities but definitely worth it). The staff is very caring and communicative. read more

Spike absolutely loved it here. No, it's not like he told me this personally, but there was zero drama at drop-off and pick-up. He didn't throw his paws around my leg or widen his stance such that they couldn't get him through the door on arrival, and he didn't declare his undying love for me and promise to be a good boy forever if we could leave right that very minute at departure. In all seriousness, I believe I got great service at a good value, and they kept my boy safe while I had to be out of town. I emailed a couple of times and received updates on his charming, if air-brained, antics. I even got a phone call one night when he had an arrhythmic episode that was somewhat prolonged. He has a heart murmur, so it was not unexpected. They handled everything perfectly, and Spike is his usual boxer self, none the worse for the wear. In addition to basic boarding, which includes bedding and food, we elected for him to have a daily walk, and a daily "Hug and Snuggle." The hug and snuggle involves indoor playing with toys, and a frozen food treat. I'm sure he's wondering where the heck we keep those frozen goodies in our own house now that he's home. I will happily board Spike here again the next time The Bud and I are both out of town. They were even incredibly accommodating when our travel plans kept changing due to weather messing with our return dates a couple of times. While the drive out to Hillsboro was a bit long, I know Spike had a perfectly great time at Laurel Acres. A huge plus: they washed him and trimmed his nails, and I have got to say, this dog has never smelled so positively neutral as long as we've owned him. He was zero-odor for a few days, and that was lovely! Not having to worry about the dog is a huge component to any vacation, and Laurel Acres totally eases my mind. I highly recommend this kennel, and their fun add-on services. read more

For any of you who have read my review of Cooper Mountain Kennels, you are aware that our dog is incredibly shy and submissive. She is generally very afraid of anyone that does not actually live in our house. So, it's always a gamble to try a new kennel because we never know how she's going to be when she comes out. Since my mother doesn't believe in planning ahead, she let us know 5 days in advance that we were expected to visit her over the 4th of July weekend, since my grandmother would be there as well. 5 days doesn't give us much time (with two kids, a cat, a dog and a hedgehog) to get prepared - even worse when it's a holiday weekend and every kennel has been full for months. I finally found Laurel Acres and they had an opening. They were extremely professional and very helpful on the phone. Their website is well laid-out and has all the pertinent information necessary. When I told them of our dog's...issues...they asked if she would feel better being kenneled with another dog if it was available. They offer several "extras" such as play-yard time, snuggles and snacks, bathing and many more options. We went to pick her up this morning, and I'm convinced she was switched with a duplicate. The dog that greeted us was happy, tail wagging, showing no signs of the usual anxiousness when we arrive. She had been kenneled with a "regular" at the kennel and that extra thoughtfulness showed in her attitude. We had requested that she be bathed, and she looked wonderful. Her nails had been clipped, and they were very short - much better than the last place she had them done where it didn't look like anything had been taken off. In addition, they included a nice little piece of paper with the check-out receipt making sure that owners are aware that many dogs are more tired and/or more thirsty after a stay in a kennel. It's a small thing, but a nice little touch. We have found our go-to kennel whenever we need to go out of town. Any time our 'fraidy-dog actually looks like she *thrived* (not just survived) while at an unfamiliar place - they have obviously taken excellent care of her. I highly recommend this kennel!! read more

They don't deserve an updated review. They never apologized to the person they accused of the issues they were so upset about. They exaggerated what actually took place and they took no responsibility for their mistake. I will not support this business and will make sure that I let others know what happened to us. These people are lacking in customer service skills. They have been told several times that they had the wrong person and yet when they spoke to the customer, they never apologized and made many excuses for their behavior. read more

DO NOT take your pets to Laurel Acres Kennel. This is Abby's neck after Jess picked her up this morning, after being boarded since Friday, 6/26/15. I'm not quite sure what they used around her neck, why the injury wasn't disclosed to Jess when she picked the girls up, or why they didn't use Abby's collar and lead. Not only are we out $188.00 for kenneling, now we're going to be out more money to have poor Abby girl's wound treated. This is just disgraceful. **UPDATE** Abby was taken to the Vet last Tuesday. We incurred $144.00 in vet bills, plus pain meds and antibiotics. I'm not sure which vet was spoken to, but I am sure it wasn't Abby's. The wound was so bad that they had to sedate Abby to treat her. The wounds were not caused by a break away collar or yeast infection, as suggested by Cassie, they were trauma induced. I have never said Abby was intentionally hurt by staff members. However, those wounds developed over the weekend as she did not have them when she was dropped off that Friday and we were not notified of those wounds over the weekend, even when my wife called to check in on Abby and Rosie. When My wife picked Abby up on Monday, these wounds were not brought to our attention. This can only mean one of two things, 1.) Abby was hurt at some point and Laurel Acres has refused to accept responsibility , or 2.) Abby was injured while in the care of Laurel Acres and no one noticed because they didn't properly care for her. I already have it in writing that they tied Abby to a wall to trim her nails. Abby isn't a fan of pedicures so I imagine she struggled with the rope and instead of the groomer stopping and saying "We couldn't trim her nails because she wouldn't cooperate.", he or she proceeded with the pedicure and this resulted in the injury to Abby's dewlap. We haven't contacted Laurel Acres because there is no point. They won't even acknowledge that Abby was injured while under their care, let alone reimburse us for the treatment of those injuries. So, we've forwarded this story along with photos, to the Humane Society. read more

Laurel Acres Kennels - Pet Sitting Near Me - Hillsboro, Oregon

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The best place to take your other members of the family when you can't include them! Excellent care and great staff!!!

I used to work at a dog kennel, so I can tell if a kennel is great, mediocre, or sketchy. This place is great. My dogs were there for a couple nights when we were in Hillsboro visiting family. They are super professional and friendly, and you can tell by the way they take their time and ask detailed questions during check-in that they are going to be on top of things. I've been to other kennels where they don't take good notes on your pets and they end up giving the wrong dose of medication, or giving the medication to another dog, or giving some other dog's food to your dog instead. This might be a little pricier than other places in town, but trust me when I say that going for the cheapest place in town could mean your dog gets permanently injured, escapes, or dies. I have heard of all three of those things happening at shady kennels near where I live, and my dog did have to get extremely expensive back surgery from an injury at a kennel and now walks with a permanent limp because of it. I knew when I dropped my dogs off at Laurel Acres that it was a really safe and positive place for them to be. The setup at Laurel Acres is clever. The dog stays in a comfortable, temperature-controlled run in which they have access to the outside to go potty whenever they want (many places that don't have nice runs will get overly crowded and dogs don't end up getting taken out often enough). Then you decide which activities and how many you want for your dog. One of my dogs loves to play with other dogs, so we did the play yard for him. My other dog would much rather have individual attention from a human, so we did "Snack and Snuggle" for him (one of the kennel techs sits with him, pets him, and gives him a treat). They came home tired and happy. read more

Oh my goodness am I in love with this place!!!!!!! At the beginning of my journey as a new dog owner, I had to leave the country for a couple weeks to visit loved ones. I was just freaked out about the idea of putting my dog in a kennel. I had no idea what to look for in a kennel, but I knew I wanted her to be spoiled (as she is treated this way at home). I'd looked at so many places online and I had no idea what to do. We stopped by Laurel Acres (the two of us), are we both just fell in love. The ladies at the kennel treated Estrella like a queen and I knew we found the place for her. Estrella vacationed at Laurel Acres for two weeks, receiving a walk or cuddle session once a day. Laurel Acres was the go to place for Estrella if I needed a place for her to be pampered. One time I even noticed some pictures and youtube videos of my dog being adored by staff. They really knew how to make me feel comfortable with putting my dog in a kennel. The only reason I put this as a 4 star was due to the price. It would be nice to reduce the rate if folks are requesting for their pooch to stay for a longer period of time. Then again, the price is worth knowing that your pet will be cared for with cuddles and treats. read more

We did not take our dogs overseas to our new duty station but left them with family in Beaverton. We originally thought that this would be a great place to take the dogs for periodic kennelling but now they go just about everyday for doggie daycare. Our two dogs cannot wait to get to the gravel road on SW Lukas and then into the LAK facility!! They absolutely love the staff and we get lots of updates on the dogs' day and activities. They even notice when one of them is acting a little quieter then usual and let us know. They do an awesome job grooming too! Heated floors in the winter, a/c in the summer, indoor/outdoor runs, super clean and well organized. Laurel Acres has really been a blessing!! read more

Just want to thank the friendly staff at Laurel Acres Kennels for taking great care of my "Beast" for the 2nd time. He'll definitely be back. Thanks again read more

Laurel Acres Kennels - fknBEAST back home w/no issues! - Pet Sitting Near Me - Hillsboro, Oregon

I have to start this review by describing my dogs and their issues so you can get the full scope of what Laurel Acres had to deal with. If you watch "Dog Whisperer", my female pit is best described as "unbalanced." Three years ago, as a dog rescue volunteer, I rescued Indie. She was from South Central Los Angeles, saved from a high kill shelter where she was red listed - due to be euthanized. I never had a dog as an adult, and me being me, chose to take on a young pit bull. She's absolutely lovely with people and kids, obedient and sweet - I fell in love with her on sight. But this Jeckyl has a Hyde. My girl has a very strong prey drive (red zone case) and doesn't not like other dominant dogs. She doesn't start fights with dogs, but she will try to end them. It's a frightening situation - to see your sweet dog turn into something very ugly and dangerous. And so you know, I'm no lazy dog guardian - I have been working with trainers with her ever since we got her - she spent 3 months in a boot camp but it still couldn't break the drive. So, we deal with it best we know how with daily exercise, discipline, affection. Now you know a little of my dog - and my hesitation of taking her to a kennel. To add to everything else, she has a history of not doing well in confined spaces. I forgot about that until I took her to the kennel. I have a second dog, my boy Elvis who is also a pit bull but completely opposite of Indie. He's sweet, submissive - I think he was severely abused before I found him. He was a street dog in South Central - found eating out of a garbage can. I worked very hard with him to overcome fear and he's been a dream - I felt like he was my reward for the hardships we faced with Indie. So, first of all, try finding a dog sitting service or kennel that takes pit bulls. Not always an easy task. I found Laure Acres and wanted to try it out for one overnight. I called and checked - yes, they took pits. I went and toured the facility. It was a standard looking kennel on a beautiful piece of property. I was there unannounced and it was as clean as it could be. I was attracted to the family run because of size and had planned to keep both dogs together since they were inseparable. The big day came and I took them to drop them off. Yep, I cried. So pathetic.... the workers came to take them back to the kennel and they happily went. I got the first call from the kennel about a half hour later. Indie had gone beserk. Biting at the fence - there had been a dog in the run next to them. So, they moved them to a kennel with no dog next to them. Hopefully, everything would be ok.... Then, the second call came. As soon as the number flashed I thought "Well, that's it, we're going to have to go pick them up, they're getting kicked out." I answered hesitantly and couldn't believe what I heard. Indie attacked Elvis. That has NEVER happened in time I've had them together - over a year - they never had so much as a disagreement so I was taken aback. Indie's mental breakdown made her lash out at him. The kennel employees broke up the dogs and separated them. They had both been bloodied in the battle and the team there took care to bathe them and ask me if I wanted them to take them to the vet. Being that I've been in rescue for a few years and have broken up my share of dog fights, I wasn't overreactive to the injuries - I trusted the kennel to let me know if they needed to go. They said there were scratches and punctures, but nothing that needed stitches. Elvis was moved to another kennel. After all this, surely you'd think they'd say - "Pick up your dogs", right? To my shock and surprise, they didn't. I went the next morning to pick up the dogs and apologize - feeling horrible about what the kennel had to endure with my pups. They had taken everything in stride and were so kind and courteous. One of the managers there is very familiar with the pit breed and was sympathetic and understanding to my plight. That really helped me to feel better as obviously, it's very stressful to have to worry so much. To the point - finally. Obviously these people dealt with the worst of the worst - a crazy pit bull. A dog fight. If they can deal with that with style and grace, I'm sure they can handle anything. I will try to spare them from my crazy dog again, but if I don't have the option, I trust them to keep an eye on her when I cannot. read more

I'm writing this review to get closure on the recent, sudden, and shocking death of my puppy at Laurel Acres Kennel on 12/30/15. Let me begin by saying I did extensive research on kennels before choosing this one based on the many great reviews I've seen. My previous dog was exposed to something hazardous at another kennel is SE Washington and thus stopped eating all together and we had to painfully decided to put her down. So with my second dog, I was much more cautious about everything and thought I did a good job of finding a kennel for my dog when I'm away. I've boarded my 9 month old English Bulldog puppy on several occasion at Laurel Acres Kennel and he seemed always happy when we dropped him off and thought he was in good hands. I will never know what cause his sudden death. I had dropped him off around noon on December 29th with explicit care instructions as I've done before. He was happy and healthy when he was dropped off. Less than 24 hours after, I received a voice message and email notifying me of my puppy's sudden passing. For those dog lovers who've experience a sudden loss of a dog or a puppy can relate to the amount of shock and grief I'm going through. Worst part about it, I was enroute to Japan and won't be back for about 2 weeks, so I never got a opportunity to kiss him goodbye before he's cremated. In retrospect, even if there was explicit care instructions and the kennel seemed decent, it only takes 1 staff member to forget to do something that may have caused my puppy to get into something that he doesn't know any better or inhale his food that could cause his sudden death. It's extremely disheartening that I, as a pet owner subjected my puppy (and my child) to inadequate care that took his life. I loved my puppy and would do anything for him. I thought I gave him the best of everything, but failed to find a safe kennel for him. If I had to do it all over again, I would pay for an in-home dog care taker that also loves dogs. read more

Laurel Acres came recommended by our veterinary office after we told them about our dog needing outdoor space to run around all day and play. We made a reservation and all seemed okay until those activities like taking your dog out for a potty break, socializing and playing with other dogs are "extras" you pay for. I've never been to a place that charges additionally for basic attention and care any dog owner worth their salt world expect a boarding place to do for their pet while they are away. If having your dog in a kennel all day expect for the al a carte extras is you're type of place to leave your pet then this place do. They aren't a bad kennel, just expect to pay through the nose for the extras. I could pay a neighborhood kid to come let my dog out once a day and make sure she had food and play for far less. Next time I'll take my dog to a place that includes these extras and happily pay a little more for the value. read more

After my dog stayed here, she became very ill with coughing, diarrhea and vomiting for about a week. I took her to the vet and when all was said and done, I had a $700 dollar vet bill. She developed GI inflammation and was coughing up blood days after staying at this kennel. The vet diagnosed it as kennel cough with complications and prescribed 4 different medications. After reading multiple reviews on here about other dogs contracting kennel cough after their stay, more precautions should be in place to prevent this. I realize this is air-born etc but it is unacceptable for my dog to come home this sick. It has actually alarmed me to the point of not wanting to board her anywhere again. I am very disappointed with my experience here. read more

I can not say enough good tho Gs about Laurel Acres. We. Have been using them for a few years. The most important thing is the safety and care the dog. As you enter they have a welcome board welcoming your dog by name. You can add special services to the dogs stay like spa treatments, potty walks, snuggle time..sounds trivial..but it is so nice to know they go out of there way to make the dog feel comfortable when he is away from home. It may be a bit out of the way for anyone not on the west side..but they make it worth the trip, and who would not want their dog to be out in the open fresh air. The staff is amazing and takes such good care of my dog...I never worry I know he's well taken care of and very safe. read more

Great place. So much room for the dogs to play and walk. Friendly employees too. We always felt our little one was in good hands.

From start to finish great place to take the dogs. First time for one boarding, and he was a little scared, but they handled it well. Our other dog can we a handful as well. Had a great feeling about the place and that allowed us to enjoy our vacation with no worries about our dogs. You can tell they all love dogs and they were in great care. Highly recommended. read more

Very good dog hotel. My dog always has fun there. As with most places, there's the basic rate and then the "add on" services. My somewhat suspicious wife asked me once how I know they actually do the "add on" playtimes I sign him up for...but the staff has periodically mentioned my dog's little playtime idiosyncracies and I know he's having a good time. I've left my GSD there for up to a week and he's done very well. read more

We've taken our dog here 4 times in 2018 and twice she came home with Kennel Cough (after the last 2 recent visits)! We will look for another kennel. read more

Always awesome! We've been using Laurel acres for three years now and love coming here!

We have taken our 14 year german Sheppard to Laurel Acres 3 times. The first two visits had no issues, she had a wonderful time. However our most recent visit we brought her food as requested and we added raw cut up frozen bison heart, we asked if they could take 4 small pieces out of the freezer, defrost the heart meat each day and feed her, the intake woman said it would be no problem. We left her for two weeks. We received no phone calls that anything was wrong with her. When we picked her up, I noticed she was thin and could hardly walk. The woman who took care of my dog gave me the left over food. I read the intake form the woman who brought my dog out to me and someone had crossed out meat in freezer and wrote in fridge. I opened the bag and smelled the meat and it was putrid, I brought it back to Crysta, the assistant manager and showed her. She apologized and said there must have been a communication error. They apparently gave her putrid meat when it went bad in the fridge over 11 days ago. Now I have a 14 year old Sheppard who has had bloody diarrhea every few hours for 3 days so far, hopefully she lives through this horrible experience. Nice people but they don't have a lick of common sense when it comes to taking care of dogs. Plus they don't want to take any responsibility for giving her putrid meat. I think that bothers me more, you make an error, take responsibility for your actions. read more

We have used Laurel Acres for many years. The staff has always been affectionate and I have no reservations that my dogs have been treated well. However, recently my fully vaccinated 3 year old came down with Kennel cough. I understand there has been quite a bit of it going around. I do understand it can happen. When I called to report it, no one seemed overly concerned and no one called me back. I had asked them to call me back and let me know if they have and any recent cases, to provide that info to my vet so we could use that info to help diagnose my dog. I did read online that someone posted their dog also came down with it in the last couple weeks. My dog is 3 years old, a large breed and will likely recover quickly. I think this info is important for other owners to know, especially if they have a very young dog or a very old dog. I might consider finding another option than a kennel at this time. My dog was boarded Sept 15th to 18th. It seems the prices keep getting higher... Now, all of the extra activities are a la carte. This can be great because you can tailor your dog's visit especially for the activities they like best. However, by the time you add all the activities on to the basic boarding, it is usually well over $40 per day. Again, the care has always been good. It is just important to know that the prices are high. In addition, this time I was told there was a computer issue and my dog did not get all the activities that I signed him up for. They were very apologetic. Also, this time when we picked up our dog his dog bed was completely soaked. It was put in a plastic garbage bag. No idea why it was wet and no explanation was given. My biggest issue with Laurel Acres is that you can get charged for 2 days of boarding, even if your dog is there less than 24 hours. For example, we often have an early morning flight when we are leaving town so we have to drop off our dog the night before, around 7 pm. Even though, he isn't there all day the first day you are still charged the full price for that first day. If you pick you dog up before noon, you are not charged the second day. I think a better pricing scheme would be to charge for every 24 hours. If your dog is dropped off at 7 pm and you pick up your dog before 7 pm the next day, that is one day of boarding (not 2). I would use Laurel Acres again if I need to use a Kennel. The staff working with the dogs are affectionate and I feel they care about the dogs. I would just make sure you review the pricing at drop off, so you are fully aware of the charges. AND I would specifically ask if they have had any RECENT cases of kennel cough and what they are doing to minimize risk and exposure. read more

This is a great place to board your pets. I have a 16 year old dog that's on lots of medications. This is the only place I feel comfortable taking him! I've tried several other kennels in Portland, but I keep coming back here! When I board my dogs here I know they're in great hands! read more