Rebecca and her family were great with my little pup Ruby! Ruby when picking her up appeared to…read morehave a great time bc she slept the rest of the day :) Rebecca was accomadating and allowed Ruby to sleep in their bed like she does at home. Rebecca was great with introducing Ruby to the rest of the dogs in the home which was helpful. She was flexible and it was nice knowing Ruby would always be supervised during her vacay. I would use Rebecca again in the future.

Very nice family, great with animals. After stopping by the day before to do a meet and greet. We…read morewent out of town for a weekend and dropped our dog off for boarding. She sent me pictures of our dog while we were away so I could see that she had settled in well. Next time we go out of town I'd bring my dog here again.

Our family loves Pawz! Our dog has the best time, she can't wait to go to daycare and she's bummed…read moreto come back home after an overnight with all her friends. The employees are amazing--they know all the dogs, they take such great care of them, they keep the facility super clean, and they give me a recap of who our dog played with and how she did. I also appreciate that the prices are really reasonable. Dog care overall can get expensive, but the social time is so valuable I'll keep budgeting for her days (and overnights) with Pawz.

We have boarded our dog here many times and appreciate how well the staff takes care of our pet. He…read moreis always happy to go when we drop him off and pick him up. Our dog got sick during one visit and the staff communicated clearly with us and took him to the vet and helped us navigate the issue from out of town. It means everything to a dog owner to know our pets are in good hands when we are away!

I had been getting ready to put my pup on anxiety meds because she was licking her paws incessantly…read moreor waking me up at 2 am. Her vet and i discussed options when diet changes did not work. As a last ditch effort, before meds, I thought variety might be helpful...so I googled looking for a dog walker and found Trixie Pet Care. Best thing I could have done. Trixie Pet Care/Denise's time with my girl stopped the licking and 2am wake ups. At this point i think i need Denise more than my dog. Denise is AH-mazing!! My dog loses her mind when Denise shows up. Yes, I am smacked in the face with my girl's excitement to see Denise, because there are times we cross paths when i work from home. IMy girl loves her "walkies" with Denise. Loves! Is there any better endorsement than your dog pouting or cold shouldering you when you walk through the door because you are not who they expect? I may be my dog's "alpha" but Denise is my girl's favorite buddy

I have two cats who can only eat wet food due to health issues, which effectively kills the idea of…read moreleaving the big bowl of kibble and water and taking off for the weekend. Asking friends to come twice a day is a burden, and I've had other pet sitters in the past that I'd need to check in with to hope they showed up that day. Fortunately, I found Denise at Trixie Pet Care and spent a few stress-free days out of town AND came back to happy cats! The first thing I was surprised by was Denise's instant rapport with the cats. They can be standoffish, like most cats, but when she entered my home, they ran up to her! She was completely comfortable with my giant Maine Coon children and they were not afraid of her at all. While we were out, I deeply appreciated the texts every time she was there, photos of what they were doing, and updates on their state of mind (spoilers: they were either playing or sleeping). The way they were acting in the photos let me know they were not stressed and hiding, but rather out and about, eating, and living their best cat lives while I was on vacation. Words cannot express how valuable Denise's services were and we will only use her as our pet sitter from now on!

We moved to Portland last year and have made a couple of trips back from whence we came. Leaving…read moreour cats and new home in the care of a new pet sitter is of course a little stressful, but Julie's kindness put our minds at ease. I feel very lucky to have found someone we can trust.

Julie has been a godsend for our family! She is extremely attentive, flexible and caring. It's so…read moregood to have someone we can trust taking care of our beloved pets while we travel. She has been very easy to work with, sends pics of our cats, and is reasonably priced. We highly recommend her!

We have been taking our dogs to Heartbeat for 9 years now, and cannot say enough about what a…read morewonderful job Raquel does taking care of them! Raquel loves dogs! Her passion and expertise create an environment where our dogs feel like they are at their 2nd home! When we drop them off, they run to Raquel with the same enthusiasm as they run to us upon our return. Raquel maintains training/behavior expectations we have established and helps us when behavior issues inevitably pop up, teaching us how to manage them. Her methods are kind and consistent, based on loving dogs while having great boundaries and behavior expectations. Whether it's specific dietary needs or medicine that needs to be administered, we can count on Raquel to meet our dogs' needs. Her communication is excellent - she even sends pictures!!! We feel so comfortable leaving our dogs with Raquel, I honestly can't imagine a better, move home-like situation than the one provided at Heartbeat at My Feet!

Excellent service | doggy vacation…read more We needed to find a dog sitter because we were leaving for almost a week out of state and couldn't bring our little boy. I found Heartbeat at My Feet on Yelp, which had solid review ratings and immediately contacted Raquel. She has great communication via email and text, and we were able to set up a doggy daycare for 1 day before we boarded him. The meet and greet went smoothly. We saw her house and met the other dogs. Ozzy got along with all of them! After the trial run daycare, we boarded him and came back to an excellent report on his time staying there. He was such a good boy and we can tell he didn't want to leave because he was wanting to go back inside the house where his friends were, hah! We received photos and videos when we were away. Ozzy was definitely enjoying the couch with the other dogs. This whole experience reinforces the reason why we choose this in-home service instead of a kennel. Rates are excellent and your pet will get the proper attention and care it deserves. If you're looking for your pet to be in good hands, choose Raquel!!

Sandy is amazing. We have taken our dogs to her 3 or 4 times now, and she it so great with them…read more One of the times we took them there it was a family emergency where we wouldn't be able to take care of them and they could sense the stress and stop eating so Sandy cooked them some fresh meat and vegetables to eat and got them eating again for us. She is so caring and attentive to them. They always come home exhausted from all the playing.

We have been boarding our golden retriever with Sandy since 2012. We had a bad experience last week…read moreand will not be boarding here again. We brought our golden and his newly adopted little Lhasa Apso sister for an overnight. A trial before leaving them over Christmas. Not sure what happened, but Sandy said that our Lhasa Apso peed everywhere. She was adamant that she had a bladder infection, but she is fine now that she is home. Also when we came to pick up our dogs, we were not allowed inside and Sandy was carrying our Lhasa by the neck when she brought her out to us...

We couldn't be happier with the care they've given Marley and Charlie on their walks. We have two…read morestrong, excited dogs that definitely aren't the easiest to walk, and they've been so patient, reliable, and willing to work with them. It gives us so much peace of mind knowing our pups are getting great care while we're busy at work. They are also super communicative and we love the photos and updates we get after the walks. We highly recommend them to anyone looking for a trustworthy dog walker!

We hired Petsitter Portland for an overnight sitter while we were out of town for the weekend. The…read morefirst night, our sitter was a no-show. I only found out the next morning when I reviewed our front door camera footage and realized our dog had been alone since 7pm the night before. I had to leave a note in the app before anyone reached out to us. When the owner finally called to apologize, I asked why we weren't contacted as soon as the issue came up. His response was, "we're not open during those hours." I'm still not sure what that means for a pet care company. If you're taking responsibility for someone's pet overnight, there is no "closed." To his credit, the owner stepped in personally to cover the rest of the wknd, but by that point the damage was done. Our dog had been alone for over 12 hours. I don't even want to think about what would have happened if we didn't have exterior cameras or happen to check them that morning. We got lucky, and we shouldn't have had to be. The whole situation was incredibly stressful and affected our entire trip. The owner comped the one night, but charged full price for the rest of the wknd. Honestly, given everything that happened, I would have expected the whole stay to be taken care of. If you need a sitter you can count on, especially for overnight stays, I'd look elsewhere. Peace of mind is the whole point, and we didn't have it.

Leaving our pups behind is always hard, but knowing they were under Becky's excellent care made it…read morepossible for us to have a nice vacation without worrying if our two little ones were ok. She is great about communicating before, during, and after pet sitting. Our pups seemed far less stressed than usual when we were away while with Becky. We couldn't have asked for a better pet sitter than Becky.

Becky did an amazing job taking care of our sweet, but anxious dog during our recent 10 days out of…read morethe country. She was communicative, thoughtful, and cared for home, dog, and garden (in a heat wave!). All were well-loved in our absence. Becky is trustworthy and hard-working, and we will absolutely have her back again in the future. If you are looking for someone that goes above and beyond, look no further.

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.