It's taken me way too long to write this!…read more Stephanie is great!! I hired her after reading the great reviews here. She is professional and takes really great care of our fur babies. While I was away, she sent me photos and videos of my kitty who seemed happy and relaxed! Also - as a sweet surprise, I received an adorable personalized Christmas card with a photo of my Marley on it! Super thoughtful. I highly recommend Stephanie for any of your pet sitting needs.

I don't know what rating to give because after filling out all the forms and setting up an…read moreappointment we were ghosted. To be fair, Stephanie did let us know she would have to reschedule due to illness but it's been over a month. I honestly hope she is ok but I've reached out a couple of times to no avail. It may not be her fault at all but based on the radio silence I cannot recommend. Now I'm in a serious jam with no ready alternatives. Too bad.

The dog walkers for Petra were very friendly and courteous. Our dog was very happy to greet them…read moreand they were very happy to be able to walk her. I would be only to happy to recommend their walkers to anybody requesting dog walkers. It was really refreshing to see photos of Petra while they were walking her and she looked so happy while she was enjoying her 3 times a day walk.

I entrust Hot Diggity with the care of my dog on a weekly basis. I've used their services for years…read moreand they have the best staff and dog walkers! I get awesome write ups and pictures from each of her walks with them and it gives me great peace of mind to know that she's cared for, safe and loved while I'm working. Their services are invaluable and I would highly recommend them to anyone.

Everything goes well here. This is my Golden Retriever Remington's favorite place to play! Safe,…read moreclean, and we love everyone. I have recommended them to 3 neighbors who love it also!

I'm posting this now after reflecting on my dog's daycare history over the years, as this was the…read moreonly facility where we had a negative experience. Several years ago, I brought my dog here for daycare. During one drop-off, as I was about to drive off, he was able to bolt out of the facility and ran across the parking lot (in the dark!). Thankfully, a passerby caught him quickly and he was not injured, but this raised serious concerns about supervision and containment during handoff. After that incident, I continued bringing him back to use up pre-paid passes. From that point on, he always refused to leave the car-which made me concerned. Staff later told me he had developed a humping habit and said that if it continued, he would not be able to return. This was difficult to reconcile with what we experienced elsewhere. After we finished our passes, we used another daycare in Beaverton, where he had no issues. Since then, we've moved states a few times and gone to multiple other daycares in different locations, and he has consistently done well without any behavioral concerns. I understand that staff and policies can change over time, so this may not reflect the current operation. However, I think it's important to share past experiences related to safety and how dogs are handled following a stressful incident.

Lana was great. She was available to sit within a week of my business trip, was very responsive and…read morecommunicative, and followed all the special feeding instructions needed to take care of my cat. A+

I can't believe how fortunate I was to have found Lana's Kitty Care services. Even though she…read moreprimarily cares for felines, she agreed to care for my 109 lbs German Shepherd baby. She's been amazing with him. Lana D. is dependable, responsible, kind and affectionate with him. She's also helped me out a couple of times by boarding my Shepherd with short notice. She was amazing with him. He never had so much fun and attention. I was afraid he wouldn't want to come back home. What a relief to find someone that is so loving with my precious baby. I'm very confident leaving him with Lana for any period of time. She sent photos and text messages during my time away. Lana is very competent and caring. I think I'll get a cat!

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

Leaving our pups behind is always hard, but knowing they were under Becky's excellent care made it…read morepossible for us to have a nice vacation without worrying if our two little ones were ok. She is great about communicating before, during, and after pet sitting. Our pups seemed far less stressed than usual when we were away while with Becky. We couldn't have asked for a better pet sitter than Becky.

Becky did an amazing job taking care of our sweet, but anxious dog during our recent 10 days out of…read morethe country. She was communicative, thoughtful, and cared for home, dog, and garden (in a heat wave!). All were well-loved in our absence. Becky is trustworthy and hard-working, and we will absolutely have her back again in the future. If you are looking for someone that goes above and beyond, look no further.

We couldn't be happier with the care they've given Marley and Charlie on their walks. We have two…read morestrong, excited dogs that definitely aren't the easiest to walk, and they've been so patient, reliable, and willing to work with them. It gives us so much peace of mind knowing our pups are getting great care while we're busy at work. They are also super communicative and we love the photos and updates we get after the walks. We highly recommend them to anyone looking for a trustworthy dog walker!

We hired Petsitter Portland for an overnight sitter while we were out of town for the weekend. The…read morefirst night, our sitter was a no-show. I only found out the next morning when I reviewed our front door camera footage and realized our dog had been alone since 7pm the night before. I had to leave a note in the app before anyone reached out to us. When the owner finally called to apologize, I asked why we weren't contacted as soon as the issue came up. His response was, "we're not open during those hours." I'm still not sure what that means for a pet care company. If you're taking responsibility for someone's pet overnight, there is no "closed." To his credit, the owner stepped in personally to cover the rest of the wknd, but by that point the damage was done. Our dog had been alone for over 12 hours. I don't even want to think about what would have happened if we didn't have exterior cameras or happen to check them that morning. We got lucky, and we shouldn't have had to be. The whole situation was incredibly stressful and affected our entire trip. The owner comped the one night, but charged full price for the rest of the wknd. Honestly, given everything that happened, I would have expected the whole stay to be taken care of. If you need a sitter you can count on, especially for overnight stays, I'd look elsewhere. Peace of mind is the whole point, and we didn't have it.

We boarded our dog with Lacey for five nights in July. She caters towards older dogs, which was…read moregood for our nine year old lab. The dogs can roam free in her air conditioned house and there's also a fenced yard for them. There's daily walks and updates and pictures which Lacey sent to us via text message. Our dog was well taken cared for and we will go back to Lacey when we need a place for our dog.

I can't recommend Lacey enough. She lives near us and has watched our dog in the past. She is a…read moregreat communicator and gives an update. She is always walking dogs around the neighborhood and she is the one I go to for any advice on anything dog related!! She truly loves dogs and it shows.

My first time using Martine, took my small rescue dog in for a nail trim and anal expression…read more Martine was cold and unfriendly from the start. She ignored my request to comfort my scared, shaking dog during the nail trim. I tried to soothe my dog with my voice and Martine told me my "high pitched voice" wasn't helping. A bit rude. She was fast and clearly experienced but did not attempt to make me or my scared dog feel comfortable, even despite my requests. Maybe this style works for some dogs and people. It was a very unpleasant experience for my sweet Josie and for me. I hate to post a bad review, maybe she was having a bad day. When we left, I heard her warmly greet her next client. Not sure why we didn't get that warmth or friendliness. I wouldn't recommend her and I won't be going back.

She did an awesome job on my 12lb Maltese pomeranian mix! Very clean cut, no straggly hairs on the…read morelegs which is a peeve of mine. She was really quick (less than 2 hours) and very well priced. She will be our go-to from now on!