I've been with Mercury for over 25 years. They are great! Jess Lopez is the account manager that I…read moredealt with. She's awesome.

Out of the well-rated insurance brokers we contacted on Yelp, they were the only ones that were…read moreable to give us a competitive rate for landlord's insurance, which was harder to find than expected. Appreciate the communication and efficient follow-through.

Denise did an amazing job today. Patty you have a five star worker that's worth having and taking…read morecare of your clients needs

This insurance firm is professional and will work with you to get things settled, but I'm going to…read morefind out if their rates are as competive, this week. (I pulled my driver report from the CA DMV and it has no accidents listed, yet I am still paying 330 monthly for my coverage.)

Take good care of my insurance needs. Experienced agent. She went over many carriers to look for…read morethe best quote matching to my requested coverage. Highly recommend.

Excellent personal care with an extremely knowledgeable provider. Highly recommend for everything…read moreinsurance.

Scott Churton helped my husband find a new combined homeowners and auto insurance policy in the…read morefall of 2023 when NatGen decided not to renew policies in Calif. He got us a great new policy with Mercury at a great price! Thank you, Scott!

Our family has been with the Tustin Insurance Agency for three generations and could not ask for…read morebetter service, care and guidance. Scott Churton has continue the excellent service that his father always gave to their clients. Not only does Scott and his associates, especially Paula, find the best coverage, and the best rate, they explain every thing about the coverage and the costs. The Boles Family will always choose and recommend the Tustin Insurance Agency for all insurance needs.

During these times where COVID cases are still unpredictable, there were lots of plastic barriers…read moreto protect help both workers and patrons spread infections. Everyone was wearing a mask, and there was hand sanitizer available right when you walk in. I needed to transfer my car registration from one state to another and was prepared for a headache since all of my DMV appointments were cancelled. Although the DMV would not charge a fee on top of paying for baseline registration, third parties have the right to. With that being said, the agent who was helping me through this process helped negotiate these fees given competitor prices I had seen around the area and due to the necessity of the situation. The agent even went out in 90 degree weather to help yank out a stuck bolt on my license plate. Small acts of kindness like these helped show BCIS's commitment to the customer.

Switching insurance companies. Id rather pay more than deal with this team anymore. Theres never a…read moreconfident person answering the phone and they waste your time bugging you with texts and phone calls to get their outbound calls in. I was really busy at work this week and their person insisted it was important they speak to me over the phone. I called back and all they needed was to confirm my address even when I told her "emlee" just to text me the question. Wtf. Some of us are in meetings and don't have time to sit on the phone with someone constantly pausing and saying "um..yeah...uh...so"

Isabel Gieser is super helpful!…read more Knowledgeable and respectful of time. Definitely recommend.

* I've had Geico Auto Insurance for 21 years now, & in that time they've never paid an accident…read moreclaim in my behalf. * But 3 weeks ago I accidentally scratched a parked car at the grocery store & waited for the owner to return from shopping to alert them. * It was a tiny rear bumper scratch & barely perceptible unless you were specifically trying to find it. * Anyway today I received my Geico bill & it basically doubled from $53 monthly to $99.90 per month. * I later spoke to the Geico representative & he was impatient with no explanation or valid reason for the major increase. * I'm a little taken back that after 21 years of paying ever-increasing premiums to Geico (with no accidents), that they doubled my monthly payments the first time I actually used their insurance service, for a minor scratch. * Needless to say I did not get a comfortable, confident or warm & fuzzy feeling from the stern customer service handling of this issue.

This review is for Marlene Gutierrez…read more Marlene helped me get an HO-6 policy. It couldn't have been any easier. I have talked to reps from other agencies, but they weren't very responsive. She was by far the best (super responsive) representative I have encountered in the insurance industry. If you need an insurance package and want a high quality service, I would hit her up first.

Let me just say Melisa is amazing!! I was referred to her by a client of mine and im happy to say…read moreit was the best choice. She is knowledge and very patient when answering questions in regards to my policy. OK, STORY TIME: So, i just recently purchased a house and the previous owner had a claim which unfortunately, carries over to the new owner--ME!! My premium went up 300.00 additional ..WOW! I was shocked, but nevertheless, Melisa said let her try something else and she will call me back. A few days past, for sure i did not think my premium was going to get lowered but i was wrong. Melisa call me back and said she got it lowered!! NOT as much as the original i only had to pay 100.00 additional, which i was completely fine with. Overall, just great customer service!!! THANK YOU ALLSTATE and THANK YOU MELISA!!!

Blanca made our insurance decision easier than we thought it'd be. She was very friendly,…read moreinformative, and answered any question we had. She made the entire process quick and a breeze. So happy we decided to join Farmers!! Thank you blanca! - Cynthia & David

Got quoted 3 times the amount for car insurance and they kept calling me and calling me to get…read moreinsurance and after declining they showed me their fake 5 star review page and coincidentally dmv sends me a letter saying my car registration will be suspended if I don't provide proof of insurance.. I'm sure this company reported me since I didn't accept their over priced insurance prices

I want to thank Rachel Herrera. She did an exceptionable…read moreoutstanding job on above and beyond. She was very patient very thorough. Great customer service! She guided me through every step of the way. Rachel put my mind at ease. I definitely recommend her Hands-down I will be using this insurance from Now on. Thank you so much!!!

They hung on my mom 3x because the policy name was misspelled. We called in to update it and they…read moredo not get paid minimum wage because they can't do the minimum work. Terrible service. They auto charged the second month without our consent. DO NOT RECOMMEND!