I really appreciate the way my service advisor, Brittany, handles service at Frederick Ford. She…read morewalks through every detail clearly so there are no surprises, and she keeps me updated on my vehicle's progress the whole time it's in the shop. That level of communication and care makes a huge difference. She's a standout advisor and a big reason I trust Frederick Ford with my vehicle.

Tried to charge me $780 to replace a headlight bulb! I was falsely told that the "Harness" also…read moreneeded to be replaced. Total charge elsewhere: $ 40.

Worst service department ever! Do not take your vehicle here if you care for your own safety. I had…read moremy brakes serviced here and two months later the brakes came disconnected while driving. so after spending $1500 initially for brakes and rotors, I was charged another $1300 to repair them. I stopped going to the Salisbury Hertrich dealer service because they were terrible and was hoping it was just them, but apparently not. Seaford is just as bad. Bad service, terrible communication, and they overcharge you without accepting any fault. This will be the last time I go to Hertrich.

STAY AWAY FROM THIS DEALERSHIP. On June 30, 2021, I took my new Buick Encore GX that I purchased…read morefrom Hertrich Buick GMC in February of 2021 for the first oil change. Buick Division of GM offered a no charge first oil change so I took them up on the offer and arrived at 8:30am on that date. The service person told me that there was an open recall on the radio, and I said that the radio worked fine and wasn't in need of any repair of any kind. The serve person said they must do this work as it was an open recall. Should only take an additional 1 hour to update the software. I agreed to the repair. I went out for a walk and returned about an hour later to learn that the technician had LOCKED UP my radio (the second time he/she had done so in the last 24 hours to another new Buick), but they would be contacting GM for advice. And recommended I wait. I sat around for an additional 90 + minutes to be told (after I had to ask the status), that I could leave with a broken radio or take a rental car. I took the car. They told me they would have to replace the radio (their foul up) and it was on back order. ON AUGUST 11th, I GOT MY CAR BACK. 41 DAYS LATER. Remember, I went in for an oil change. I had to threaten them with a lawsuit to motivate them to fix my car. I drove their car for nearly 3000 miles as I waited and waited and waited for my car. You are fair warned, stay away from this dealership if you need service. I am sorry i ever bought my car from them much less went in for service.

bought a truck from them brokedown on way home called them straight attitude told me I had to pay…read morefix it or tow back in which only had few hours most car dealership I dealt with atleast would've fix it out of curiosity and this truck been sitting 20yrs and they still won't help

Test drove a few cars. One actually broke down while driving and they put it right back on the lot…read moreto sell!!!!!!!! Beware!!!

Shady and dishonest people. I would not recommend this place at all. Employees and owner are not…read morevery helpful at all. Owner was very arrogant.

There selling crappy cars and trucks with a ton of miles on them they test ok but 30 days later…read morehuge problems I put over 5 grand into my truck then they want u to get the work done from them and charge u an arm and leg not to mention I was supposed to to get my truck for online price for 4 k then after said and done 11k also they try to tell u u can't drive your truck to Arizona it's wear and tear on it lol there so nice to get the sell then Look Out there rude and nasty my battery went up on my road trip I had a new one put in and my gps got lost it was on the old battery they repoed my truck 9 months later after they knew I put all nice things on my truck yeah I was late a couple times on my payment but then I made a triple payment and I caught my payments up and there was even a time where I didn't have a payment for a month and a half because I paid a huge payment just to get caught up and they didn't say anything about a GPS or nothing like that because they knew that I always paid my stuff then I got sick and I was in like the hospital and I had no one else you know to pay my payment so I only owe them $274 and they use the excuse on the GPS it was crap and now I need two new exhaust manifolds and it's leaking oil and all kinds of stuff so they're going to clean it up which it is already clean and they're just going to change out a spark plug and they're going to resell it again for 11:00 to $12,000 with $250,000 miles on it do not buy that black 2007 Ford f150 you will be sorry I am just exercising everyone's right to be informed by law I am allowed like to do that and I would stay away from like that place and no I am not bitter I already have a brand spanking new Cadillac and I'm not worried about that I just don't want to see someone else be taken advantage of.... There vehicles are nowhere worth what they are selling them for they hit me for $11,500 on the total price of my truck and the Blue book value is only $3,900 it's garbage and a lot of friends and people that I know have bought in cars from them and they had to go back or to the junkyard within 4 months it's not worth it save your money go to a different dealership there are several dealerships throughout Delaware and Maryland that work with good bad and no credit and they all do in-house financing so no worries go somewhere else....

Shysters! Wow! No matter how downtrodden your situation may be where this may look to be your only…read moreoption, run, don't walk. Their salesmenship is deceptive and than their honestly negligible at best. They cannot be trusted!

Starting with the good, the ladies in the front lobby are always very friendly. And my account…read moremanager Karen agreed with me on every issue and really seemed to care. The horrible part, keep in mind never missed a payment or a oil change. Check engine came on end of July, service department told me it was fine to use it until my appointment in August. Supposedly a sensor issue. Get it back and within 5 days light is on again. Call the service department and was told that I did not have to pay for the previous work because the problem was not fixed. Fast forward to me picking up the car I asked what do I owe? She looked at he paper and said it doesn't look like anything. I asked her to make sure. Went in the back and came back and said there is no price and to just sign it. So November rolls around on maternity leave call to check on a credit I was building up and the took it towards service work. I asked what work? They said it was label as wheel work and tire replaced. Nope incorrect my boyfriend was there when it was being fixed and asked the guy and all they did was replace all the sensors instead of just the one like before. I talked to the service manager Scott and he brushed me off with "sometime we just label the work with that when we can't find want we really did" so that fraud right there. Was told I need to speak with a Brian the manager after 7 voicemails , Facebook message and even a couple of comments still to this day never held this man voice. End of February bought a new car told them to come pick it up and told me no. So I cancelled the insurance. Got a call from Karen explained all of this she agreed with me that I was not wrong. And promise me a call from manager still didn't happen. She order the car for pick up. Once the guys get here the one even said "how did the f*** you guys over " nice So the Karen called back said they got it and they will send a letter with what I owe get the letter for over $5000 it was only a 04 Ford Escape and my monthly payment was 503.15 and had the car 2 years I had done paid that car twice and now want more. Tried calling Teresa left voicemail still no return call. This was the worse decision I have ever made please avoid this place unless you like to over pay for a car and get ignored.