I purchased a used 2006 Chevrolet Tahoe from Hertrich's Frederick Ford of Seaford on 6/28/14 and…read morehave been having major vehicle issues, as well as unbelievably terrible customer service since that day. I am a Maryland resident, so upon purchasing I requested that they Maryland inspect my vehicle since they are a Delaware dealer. I purchased on a Saturday and the salesman advised me that they would need to have the Tahoe inspect first of the week and they would deliver it to me upon a successfully passed inspection. I never received a phone call, so I called my salesmen Tuesday(6/31/14) to follow up. He stated that the Tahoe was inspected in Maryland and just needed the windshield replaced to pass and that they were going to replace it and would deliver it Wednesday (7/1/14). This concerned me, so I asked for a copy of the inspection report from my salesman, and he told me he would deliver the inspection report when he delivered my vehicle. On Wednesday (7/1/14), my salesman delivered the Tahoe, which I was told by him in person that it successfully passed Maryland inspection and we were just waiting on the MVA paper work process to receive my Tag and Title. I received no inspection report, like promised, and I inquired where it was, and he said he would talk to the service department and send it to me. As I drove the Tahoe for the first time since it had been delivered, there was clearly something wrong with the steering. I reported this to the salesman and he said they would check the alignment. I was told the alignment was checked by their service department and showed no issues, which was surprising to me because the way it drove. The vehicle continued to have issues and I still hadn't received the inspection report. I called the salesmen multiple times with no success, which led me to call the sales manager. I told him my issues and everything that happened since 6/28/14 and he said to not deal with my salesman, I would deal directly with him. I requested the inspection report from the sales manager and he had told me at that time, due to the July 4th holiday "it was hectic and I was just a victim of circumstance". He told me he would have to contact the service manager to get the inspection report. After a couple days, I received no phone calls. I contacted him again and he told me the service manager was out due to family illness and I would have to wait to receive the report. After a few weeks passed, I still did not receive the inspection report, so I contacted the service manager and he told me my vehicle had never been inspected. The service manger told me he would have to come and pick my vehicle back up for inspection. This was extremely concerning because I was driving a non-inspected vehicle around for over two months and was lied to. I expressed this concern to the sales manager and he blew me off, stating again it was reasoning due to the holiday and service manager's family illness. I expressed that I did no longer want the vehicle anymore, and he told me they already received the check from the bank and there was no possible way for me to return the vehicle. My vehicle was picked up and taken in for inspection. I requested a loaner vehicle that was comparable to my Tahoe, and I received a small car. I was unable to drive it, because I need to carry large tools for work, so it sat in my driveway which was extremely inconvenient because I could not use it. My vehicle was returned, still with no inspection paperwork. After realizing this, I called the sales manager again. He advised me that they were not allowed to give them out, after telling me for months that he would get it to me. The vehicle has continued to have alignment issues, so we took it to a local shop to have the alignment checked out. The mechanic said the tires were so wore out due to the alignment, that we would need new tires before alignment. That was concerning, because they had low mileage on them when we purchased the vehicle. In addition, the crank sensor, power brake booster, battery, axle seal and bearings all need to be repaired or replaced. Just recently, I took the vehicle to the Hetrich dealership in Dover, DE for warrantee work which was diagnosed on a previous visit and they would need to order the parts. I was told the parts were ordered and I would need to drop the vehicle off for repair when they came in. I scheduled the repair after they told me the parts came in, and when I went there with my vehicle to drop it off, they told me the parts were never ordered and they had no report of the last diagnostic. They had to redo the diagnostic report, which told them the same diagnosis before. So they had to order the parts. While it was in there, they also told me that the brake booster needed to be replaced and I would have to have it replaced and was leaking profusely and was unable to drive. This was not covered under warrantee.

This is the most ignorant dealership I have ever encountered! I took my car to the elkton branch…read morefor recall repairs. I dropped off my car on 10/20 and picked it up on 10/24. When I arrived to pick up my car one of my front tires was completely flat! The shop foreman plugged my tire on the outside wall where you are not supposed to plug or patch! Mind you my tires are less than a month old and no one mentioned my tire being slack or flat during the time they had it which was 5 days. So I went home and before I got home the tire went flat again. I went to air it up the next day and there was a dent in my front quarter panel right above the tire that was flat (again not there when I dropped off my car) I politely called the service manager twice and no return call. I waited a couple days and called back and spoke with the GM and he had a whole attitude when he got on the phone as he mentioned he got the story from the service workers and basically said they did nothing to damage my car or the tire and sorry about my luck! I then called Mr. FREDERICK HERTRICH, III at the seaford location and what do you know...he did not return my call either! All I wanted was for them to replace my tire and I would have settled for them to just bang out the dent and I don't think that's too much to ask when this all happened to my car while in their care! Do not fool with these ppl!!!

Worst service department ever! Do not take your vehicle here if you care for your own safety. I had…read moremy brakes serviced here and two months later the brakes came disconnected while driving. so after spending $1500 initially for brakes and rotors, I was charged another $1300 to repair them. I stopped going to the Salisbury Hertrich dealer service because they were terrible and was hoping it was just them, but apparently not. Seaford is just as bad. Bad service, terrible communication, and they overcharge you without accepting any fault. This will be the last time I go to Hertrich.

STAY AWAY FROM THIS DEALERSHIP. On June 30, 2021, I took my new Buick Encore GX that I purchased…read morefrom Hertrich Buick GMC in February of 2021 for the first oil change. Buick Division of GM offered a no charge first oil change so I took them up on the offer and arrived at 8:30am on that date. The service person told me that there was an open recall on the radio, and I said that the radio worked fine and wasn't in need of any repair of any kind. The serve person said they must do this work as it was an open recall. Should only take an additional 1 hour to update the software. I agreed to the repair. I went out for a walk and returned about an hour later to learn that the technician had LOCKED UP my radio (the second time he/she had done so in the last 24 hours to another new Buick), but they would be contacting GM for advice. And recommended I wait. I sat around for an additional 90 + minutes to be told (after I had to ask the status), that I could leave with a broken radio or take a rental car. I took the car. They told me they would have to replace the radio (their foul up) and it was on back order. ON AUGUST 11th, I GOT MY CAR BACK. 41 DAYS LATER. Remember, I went in for an oil change. I had to threaten them with a lawsuit to motivate them to fix my car. I drove their car for nearly 3000 miles as I waited and waited and waited for my car. You are fair warned, stay away from this dealership if you need service. I am sorry i ever bought my car from them much less went in for service.

bought my 2015 gmc terrain and it is a suv that wonderful. no problem with it it was a little…read morepricey but would go back again

Awful experience will never visit again…read more My husband and I purchased a 2009 Ford Flex. They told us that the next day they were taking it to get inspected and detailed. At 4:30 pm my husband had to call and check to see if we could pick the car up, he was given the run around and finally told him the car failed inspection. They gave us another car to drive in the meantime and we had to call again to see if we could pick up our car. I was told it had passed inspection, however a detailer was not available. The sales manager said he tried to clean it up the best he could if we wanted to come get it. Haha I think my dog could have done a better job, if he even did touch it. Driving the vehicle home, my husband heard a loud thump. It sounds horrible. The car was driven from their Salisbury store to their Laurel store and there is no way that person didn't hear this noise. We were told to bring it back down and they would fix it again and detail it.

Shady and dishonest people. I would not recommend this place at all. Employees and owner are not…read morevery helpful at all. Owner was very arrogant.

There selling crappy cars and trucks with a ton of miles on them they test ok but 30 days later…read morehuge problems I put over 5 grand into my truck then they want u to get the work done from them and charge u an arm and leg not to mention I was supposed to to get my truck for online price for 4 k then after said and done 11k also they try to tell u u can't drive your truck to Arizona it's wear and tear on it lol there so nice to get the sell then Look Out there rude and nasty my battery went up on my road trip I had a new one put in and my gps got lost it was on the old battery they repoed my truck 9 months later after they knew I put all nice things on my truck yeah I was late a couple times on my payment but then I made a triple payment and I caught my payments up and there was even a time where I didn't have a payment for a month and a half because I paid a huge payment just to get caught up and they didn't say anything about a GPS or nothing like that because they knew that I always paid my stuff then I got sick and I was in like the hospital and I had no one else you know to pay my payment so I only owe them $274 and they use the excuse on the GPS it was crap and now I need two new exhaust manifolds and it's leaking oil and all kinds of stuff so they're going to clean it up which it is already clean and they're just going to change out a spark plug and they're going to resell it again for 11:00 to $12,000 with $250,000 miles on it do not buy that black 2007 Ford f150 you will be sorry I am just exercising everyone's right to be informed by law I am allowed like to do that and I would stay away from like that place and no I am not bitter I already have a brand spanking new Cadillac and I'm not worried about that I just don't want to see someone else be taken advantage of.... There vehicles are nowhere worth what they are selling them for they hit me for $11,500 on the total price of my truck and the Blue book value is only $3,900 it's garbage and a lot of friends and people that I know have bought in cars from them and they had to go back or to the junkyard within 4 months it's not worth it save your money go to a different dealership there are several dealerships throughout Delaware and Maryland that work with good bad and no credit and they all do in-house financing so no worries go somewhere else....

Bought a High Mileage truck 2 years ago and it was well worth the money great place to buy.read more

I truly wish I had seen these reviews before I even went to Bi-Rite Auto Sales in Seaford, De…read more First off, I have no problems with my car I purchased. (Thank God) My salesman was good also, my problem was when I did the paperwork. Don't except cards, only cash. I took my car to inspection and it pass. Was supposed to be 2 years tag, and when I went to pick it up, it was for my original due date. It was a vanity tag and I want to keep it. They then to proceed to get upset because I wanted a itemized list of the what I paid for. They can't give me that info. SMH. Now they are sending me $60.00 for the difference. I have to go pick up the check because they refuse to even mail it. Needless to say NEVER AGAIN.