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    Laurel Valley Apartments

    5.0 (1 review)
    Open 9:00 am - 4:00 pm
    Updated 2 months ago

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    2 years ago

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    The Enclave at Providence Apartments - Beautiful Pool Deck

    The Enclave at Providence Apartments

    (5 reviews)

    I waited to move into my apartment due to construction. However, I am so glad that I did as I…read morecouldn't have asked for a better experience. The staff is so friendly and they address any and all concerns you may have. They also host events for the building residents with food and drinks catered. I highly recommend this place to anyone looking for new construction paired with peace and quiet.

    This was by far the worst apartment experience we have ever had. Apartment living may be a lottery…read moreof neighbors, but management is supposed to step in when a situation becomes unreasonable. Instead, this complex hid behind excuses, ignored clear evidence, and left us trapped in an unlivable situation. We were placed in a unit that appeared to have sat empty for roughly two months before we moved in. Management claimed there had never been any prior noise complaints about that unit, but with the family living above us, that is simply not believable. We strongly suspect the unit may have remained unfilled because of prior noise complaints or prior tenant dissatisfaction. There is no reasonable way anyone could have lived under that level of constant stomping, running, yelling, late-night walking, vacuuming at odd hours, and overall disruption without there having been a serious problem before us. We lived under an extremely disruptive family of five, and the noise was relentless. This was not ordinary apartment living. It was constant pounding overhead, kids running through the unit, yelling, late-night walking in boots directly over our bedroom, and vacuuming at bizarre times of day and night. We later learned they did not even have rugs in their unit, which only made the noise transfer worse. They showed absolutely no consideration for the people living below them. What made it even worse was that it got to the point where, if they knew I was home, the noise often seemed intentional. That is how excessive, targeted, and hostile it began to feel. Two gentlemen came into our unit to hear the noise for themselves, and one of them was the builder. They agreed it was not normal. Then local management later turned around and claimed it was normal anyway. That was an outright lie to my face. We were told the building was "structurally sound," so there was supposedly nothing they could do. We were also given the excuse that "everyone has different customs," as if that somehow justified relentless disturbance and zero regard for neighbors. An apartment complex is an entire world of different customs and lifestyles living together, which is exactly why management is supposed to manage. This management did not. We did everything they asked of us. We submitted recordings, videos, and all documentation requested by management. We reported the problem repeatedly and fully cooperated with every step they asked us to take. After all of that, they still did nothing meaningful to resolve it. Other neighbors commented when we moved in about this family and said they could hear yelling and disturbances coming from that unit from outside. So this was clearly not just us being sensitive or unreasonable. The problem was obvious. Parking was another source of frustration. They had three vehicles, including a motorcycle, and acted as though the spaces directly in front of our unit were their private spots. The father would also pull in on the motorcycle with the headlight shining directly into our unit, adding yet another layer of disturbance and inconsideration. The stress became so bad that there were times I had to take my ESA to the clubhouse just to get away from the noise. Even my dog developed anxiety from the constant heavy pounding overhead. That is how extreme it was. We asked to be let out of our lease early, and the only option management offered was for us to move units, as if we should be the ones inconvenienced after enduring all of this. This apartment was only supposed to be temporary housing while we built our new home, but it became so intolerable that I moved out three months early with my ESA. I moved out early in part to avoid an altercation with the mother, because the situation had become that tense and unbearable. My husband remained behind. What made the entire experience even worse was the dismissive and insulting attitude from upper management. Upper management actually said that after our lease was up, a young female might move in and be home less. That was offensive, unprofessional, and said everything about how little they cared. As a retired person, this was the worst possible unit we could have been placed in. We have now moved out, and I would never recommend this complex to anyone who values peace, honesty, or competent management. They heard the noise themselves, admitted it was not normal, collected our evidence, and still chose to do nothing. I feel sorry for the family that lives in this unit next!

    Deerfield at Providence

    Deerfield at Providence

    (22 reviews)

    Deerfield was our home previously for 5 years before having to leave due to the Covid-19 Pandemic…read more We have now returned to Deerfield and it was like coming home to family you haven't seen for a while. Tons of smiles and welcoming hugs from familiar faces. After living at the community for 5 years extremely happily, we use it as a baseline for expectations for the other places we lived until returning. Let me talk ya... the team may be strict on certain things and I appreciate it because it makes for a clean and safe community to live in. We rented other luxury apartments in different cities we lived in after leaving Deerfield and the amount of problems, safety concerns and lack luster response from large property management companies, we rushed back to Deerfield at the first opportunity. We have been back now for a few weeks and the level of service and responsiveness is still the high level we are accustomed to from the team. So happy to be back and see big smiles from Nikki, Kim, Joy, plus the new additions to the team have been great. Our dogs do like their new friend Susan!

    I lived at Deerfield at Providence for about two and a half years starting in 2020. The community…read moreitself was generally quiet, safe, and pleasant. My concerns were primarily related to my interactions with the management office. About two months before my lease was scheduled to end, I visited the leasing office to let them know that I did not plan to renew. As I remember it, the staff told me they would make a note of it. About a month later, when I followed up, I was informed that I needed to submit written notice and that my move-out date would have to be pushed back. Since I had not provided written notice, I ultimately accepted responsibility for the misunderstanding, although I found the interaction frustrating and felt that the staff could have been more helpful and professional. When I moved out, I thoroughly cleaned the apartment and documented its condition. I also recall receiving documentation indicating that my account balance had been resolved. After 3 years later, I unexpectedly received a notice stating that I owed additional money. Unfortunately, by that time I could no longer locate all of my records and photographs from the move-out process. I disputed the situation as best I could, but I was concerned about the possibility of collections or further legal complications. Because I was focused on preparing for an important examination and wanted to avoid ongoing stress, I chose to pay the amount that was requested. Everyone's experience may be different, but my advice is simple: keep copies of every document, email, receipt, and photo related to your lease and move-out process, and store them for several years after you leave. Based on my experience, having thorough records can be extremely important if questions arise later. I felt it was necessary to update my review. I moved out in January 2023, but I did not receive an email regarding my account until December 2025. The email was apparently sent to another person first, and that person contacted me and forwarded it to me. When I visited the office to ask why I was being contacted nearly three years later and why the email had been sent to someone else, I did not receive a clear explanation. Instead, I was told that the matter could be sent to collections if it was not resolved. I found the interaction unprofessional and felt that my concerns were not being addressed. As someone who works in a profession that requires respectful communication, I was disappointed by this experience and do not feel comfortable returning to the office.

    Creekside at Providence - ‍ pleasure doing business with this place ... KIDDING !!

    Creekside at Providence

    (5 reviews)

    I have lived here for 18 months and recently renewed my lease for 12 more months as I could not…read morefind alternate housing at a reasonable rate in a location near my work. Positive things about the apartment complex: 1. I've almost always felt safe, even walking my dog late at night after work. 2. The grounds are well kept, and the walking trail around the complex is great for my dog. 3. Bethany and Tammy are very nice, they always offer to assist in any way they can and will send the property owner emails if I request it. 4. It is walking distance to grocery stores & 1 mile to the freeway (but traffic has increased greatly while I've lived here and is only going to continue to get worse with the new apartment complex next door, the new BJ's that are building across the street and all the new housing communities that are being built in Mount Juliet). 5. The high ceilings make the apartment feel spacious. 6. Maintenance is quick to respond to requests. Not so good things about the complex: 1. $191 late fee for rent (My issue was due to auto pay). My payment history shows I am on time every month with auto pay and I also have a stable job working with Veterans and am a good tenant, but the property owner Woodward Management Partners would not work with me on an honest mistake. 2. Pricey apartments and high renewal rates. When I was offered renewal rates, my two bedroom two bath offer, with the additional monthly fees, was $2,121. There were two other apartments of the exact same floor plan as mine being offered for rent at $1850 and $1900. The owner Woodward Management Partners agreed not to raise my rent for this next year, but would not price match what they were renting the other units out for. 3. I can clearly hear the domestic violence situation downstairs. On a positive note Mount Juliet Police have a quick response time. And when they have family over, large groups of men tend to congregate by the pool, which makes me uncomfortable while walking my dog after I get home from work late at night. 4. My fridge was changed out three times in the first 6 months because the ice machine stopped working - my newest fridge had mold in it and I thoroughly cleaned it out. My ice machine still does not work, but I am tired of the damage on the walls that the maintenance causes when they change my fridge, because then I need to do requests to have their damage fixed. I wouldn't be surprised if they try to charge me for this whenever I move out. 5. The pool area is only open 3 months of the year - those chairs are like new because no one is ever able to sit in them. 6. They tack on extra fees to the rent which is equivalent to $55. They charge you monthly to keep the lights on in the parking lot ($12), property damage waiver ($13), administration fee ($1), trash ($25) , and Pest Control ($4). And another charge to register your pet on a website.

    Quiet, well maintained apartment complex in the middle of it all. Walk to anything. Bar? Yes,…read morerestaurants, absolutely, and grocery/clothing? All across the street. But the location isn't the only draw. The leasing team, GABRIELLE in particular is who you ask for. She went above and beyond for me, I was indecisive with what unit and she patiently assisted me in my experience. She is fun, professional, extremely helpful in making my move stress free.

    LC Mount Juliet

    LC Mount Juliet

    (11 reviews)

    Beautiful apartments community and amenities absolutely love it here!…read more Staff is so friendly. The community is absolutely gorgeous.

    At first glance, LC Mount Juliet is a nice-looking community and surprisingly walkable, which is…read morewhy we chose to live here. Unfortunately, our experience quickly became a nightmare. Shortly after moving in, our apartment was flooded by the unit above us. From that point forward, we dealt with recurring mold/yeast contamination and a cockroach infestation that continued for months despite repeated maintenance requests (We also briefly had a mouse). Maintenance staff turnover made it difficult to get consistent follow-up or accountability. After escalating the issues to regional management, a regional property manager personally toured our unit and still deemed it livable, even while acknowledging that contaminated furniture needed to be discarded. Independent lab testing later identified the substance coming through our HVAC as yeast growth consistent with moisture intrusion from the unresolved flood above our unit. Ultimately, we had to leave the apartment and were still required to pay two additional months of rent. Future residents should keep detailed records outside the resident portal, as our years of documented maintenance requests were later disputed as "not in writing" during our lease dispute. The community itself has potential, but management's handling of serious maintenance and habitability concerns was the worst rental experience I've ever had. I would not recommend LC Mount Juliet or any other Middle Tennessee LC property.

    Laurel Valley Apartments - apartments - Updated September 2026

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