Good therapy and nurses. The food is sometimes good…read more Clean Good location But would recommend Ballard.

I am extremely disappointed with the quality of care and cleanliness at this rehabilitation…read morefacility. The online photos show beautiful, well-maintained rooms, but that is far from reality. The room my mother-in-law was assigned to was awful--peeling paint, dirty windows, and an unhygienic bathroom. To make matters worse, a toothbrush was left lying directly on the shared sink, making it impossible to know whose it was or if it had been contaminated. Hygiene and attentive patient support should be top priorities in any medical facility, but this location falls far short of basic standards: Neglected Patient Care: We asked for water and waited three hours for assistance. My mother-in-law was not given regular showers unless I specifically stepped in to demand them. Unacceptable Hygiene Practices: I personally walked in on a short CNA attempting to hand a used bedpan to one of our family members. When I confronted her and family members , she showed no regard for proper sanitation. Like I mentioned if my inlaw needs one at home we will provide a new one not used. Unfriendly Staff: Overall, the staff is dismissive and unwelcoming. We regret not visiting the facility in person before placing our loved one here, though I suspect the rooms shown during tours are kept private just for display. Please be extremely careful before placing your loved ones in this facility.

My grandma was recently there, and what she went through is unacceptable. She soiled herself and…read morehad to wait two hours before anyone helped her. The caretaker who noticed the situation never came back to clean or change her. My grandma was in tears telling me this. No one in your care should ever be ignored or left in that condition. She didn't give me the caretaker's name, I don't know exactly who it was but that caretaker needs to do her job properly or find another place to work, because this kind of neglect is disgusting and should never happen again.

Took good care of my mother while staying here. Was a rough transition but the staff accommodated…read moreand the nurses were extremely sweet. Mom was happy with her stay for rehab here.

If you don't care about your loved ones and don't mind being made to feel like a burden by the very…read morestaff responsible for providing support and resources, then this is the place for you. Communication is extremely poor--emails and phone calls are frequently ignored, and when responses are eventually given, they often come with unnecessary attitude for simply trying to get help. No one should be made to feel like an inconvenience for advocating for their loved one. The office staff consistently demonstrate a lack of sympathy, empathy, and basic respect for families who are clearly going through difficult and emotional situations. Instead of support and guidance, you are met with dismissiveness and frustration. This experience was not only disappointing but deeply upsetting. During a time when compassion and professionalism should be the standard, this facility failed entirely. Overall, this was the worst experience I've ever had, and I would strongly caution others before trusting this place with the care of someone they love.

Q horrible experience with this facility, my mother who's 91 years old was places facility. First…read moreof all I was unhappy at the room they placed her in it was a moldy room covered up by paint. Terrible shape. I go visit her the next day she tells me she had fallen in the bathroom. I asked the nurses no one nobody fall so I talked to the administrator Oliver. He said he would conduct an investigation and call me in a couple of hours. I neveeceived the phone call so I w ent back later on that evening he said that they determined that she did not fall that she was imagining things and that ​she possibly missed me. Very unprofessional. Turns out State found them negligent. The cookies I even took to her that evening were stolen. Administrator made fun of me saying he would return the cookies and a laughing manner.

I would never trust this place with my family again. My godfather was placed here for a 10-day…read morecourse of IV. Our experience with the nursing supervisor, Jamie, is disturbing. I'm the patient's translator and god-daughter (he does not speak English). Whenever we raised basic concerns like nausea or belly pain, Jamie dismissed them ("he never told us that"), gaslit, or shifted blame ("it's the previous hospital's fault"). When we asked questions about treatment, Jamie responds with personal defensiveness, saying things like "I do so much for this family and now you ask this," or "I don't like the way you're talking to me," -- without addressing the actual symptoms . (she seems unable to tell legitimate patient needs from attacks against her) When I called about patient's pain, Jamie guilt-tripped me for not knowing his medical history ("so you don't know what meds he was taking, and you're complaining?") -- when SHE failed to read the patient's file, which clearly states the pain medication's name. She later escalated by complaining about my advocacy to the patient's POA, which created fear that raising concerns might lead to worse care. This is disturbing. Jamie placed the patient in a power dynamic he never asked for. Advocating for a loved one should not result in fear. I hope this review can be a warning to others. Communication and accountability are not optional. I doubt this facility can provide this.

Excellent staff providing great care and updates of treatment. Facility appears clean and…read moremaintained. It is a well managed operation. Our elderly father was transferred to this facility after a brief hospital stay to complete the treatment and physical therapy care.

Staff one of the worst. Food F Staff F Doctor refused to…read moresee ps patents F-. Social Worker D. PYSICAL.THERPY A Driver A facility F--- I would not send anyone there. Where at now A

Update: This place…read moredoesn't seem to understand that case managers give us all the information that they relate to them. So in addition to our complaint below, they have also lied and suggested that we threaten them and that they had some sort of Accu safety device on our person. Fortunately, we have a witness who was there during the entire event. None of those things happened. You are seriously warned. Do not go here. This is the summation from our IP letter and conversation... For the record, the day and evening nurses were amazing. In no way am I disparaging the front line workers who are doing their best in mediocre, if at times in certain spaces, deplorable conditions. This care center proved to be an utterly unsuitable and deeply concerning environment for patient care, directly jeopardizing the well-being of my partner. Critical medications, essential for maintaining his mental stability, were abruptly and inexplicably discontinued upon admission, leading to severe mental distress and disorientation. This negligence was a profound lack of oversight and disregard for patient safety protocols, setting the stage for a dangerous situation that could have been entirely avoided. Compounding these medical failures was a shocking display of administrative and case management incompetence. The facility's case manager provided false assurances regarding a thorough patient assessment, which simply did not occur, and later dismissed legitimate concerns from the caregiver. Despite explicit prior inquiries about facility security (during a tour in which the 10+ year admin assured them the facility was secure), the center admitted an at-risk patient to an unsecured environment and then actively refused to prevent him from wandering off the premises into a potentially hazardous situation. This deliberate misrepresentation and subsequent abandonment of responsibility are inexcusable. The culmination of these failures resulted in a terrifying emergency where our patient, unmedicated and disoriented, was able to walk into the street parking log, requiring immediate intervention from emergency services. Fortunately a friend was able to bypass the wandering and get him to remain in the parking lot. Due to the imminent threat to his safety we had him transported to the hospital, where the lack of medications was addressed around the shock of the case (hospital staff had choice words to say about the care facility and none of them were good). There is a severe disconnect between the facility's administration, case management, and nursing staff (WHO ARE AWESOME and doing their best despite the management), ultimately demonstrating a profound disregard for patient advocacy and safety. This care center not only failed to meet basic standards of care but actively endangered a patient under its supervision. The room was busted up, the floorboards warped, people were sleeping or disabled on floor mats, there was no Television in the assigned room and someone somewhere was yelling for assistance for over an hour. The room given had full trash cans, partially used items in the drawers, and the food given was contrary to the dietary requirements requested prior to admission. DO NOT GO HERE.

As other reviewers have said this is not a high end top of the line facility but the staff seem…read morereally caring and are helpful when you speak to them. My dad has good things to say about the nurses who care for him. Physical therapy could be more often from what I've been told but they seem to do well by their residents.

I absolutely love this place!! The staff was knowledgeable and very helpful and friendly!…read moreEspecially their occupational therapist, their care coordinator, and all the wonderful CNA's who work tirelessly to make everyone feel better! Their nurses are top notch, and I received excellent care from RHHC!! I'm

My 43 y.o. daughter is now for more than a month in this center, (she had been thru several of…read moreRecovery Facilities in a last 19 years), and this place is the best she ever had. The structure of planned activities, restrictions, variety of educational classes, physical therapy and medical care- all designed to provide a higher level of life and recovery for people, who really need it. I believe no one family on its own can do , what is offered in Heritage Park N.C. Our loved one is very satisfied with services, including meals. We feel so grateful that she is in good hands there. The Heritage Park N.C. staff has been great, professional and a pleasure to deal with. Mental illness is very hard to handle on your own, and to know that you are not left helpless -makes the whole difference in the world ! It is not easy to do, what the staff ( all levels ) is doing daily, takes special hearts and knowledge. Thank you. Thank you very much.

My mother was sent to Heritage Park to continue her recovery after spending two weeks in the ICU…read more Even before her arrival, we were contacted by Carmen Rivera, the Admissions Director, who greeted us with a warm welcome and immediately made us feel supported during a very difficult time. Carmen also took the time to alert us to a potential issue with my mom's medical insurance that could have impacted her continued stay and care at Heritage Park after the first week. Understanding how sensitive and life changing this situation was for our family, especially concerning my mom's overall well being, Carmen approached everything with genuine care and professionalism. She helped us clearly understand the potential impact and guided us through possible solutions. Her knowledge, experience, and willingness to advocate for what was best for my mom truly became the calm in the storm we needed. Thanks to her guidance and expertise, we were able to resolve the issue within 24 hours. Carmen has been an absolute pleasure to work with, and we truly appreciate the care, attention, and support she provided in making our transition into Heritage Park seamless. My mom has been at Heritage Park Skilled Nursing for a little over a week, and the professionalism, kindness, and compassion shown by the entire administrative and healthcare staff have made her experience extremely comforting. The level of care, attention to detail, and commitment to providing the best service have been very reassuring. We feel extremely confident that my mom is in the best hands here. The entire Heritage Park staff has been amazing and a pleasure to work with. Working with Anna Alcaraz, Director of Social Services, has been both a pleasure and very insightful. She has played a key role in helping our family obtain resources for legal authorization such as Power of Attorney, as well as guidance for current and future healthcare support and housing or placement services tailored to my mom's needs. My mom has also shared how much she enjoys her physical and occupational therapy sessions and how friendly and supportive the staff has been. The nursing staff has been very attentive to my mom's needs, always taking the time to listen, explain treatments, and address any concerns. Overall, our experience at Heritage Park has been exceptional.

My mother was admitted to the hospital in Dec 2024 due to hip and lumbar fractures and needed…read moreplacement in a nursing home for rehabilitation. With the help of Johann from Home Health, my mother was placed at Medical Center Convalescent Hospital. Before her admission, I read several Yelp reviews and honestly, many of them were not very encouraging. However, this facility was close to both my home and workplace, which allowed me to visit my mom every day, so we decided to give it a chance. We arrived at the facility around 4 PM on a Saturday. To my surprise, Ana, the Director of Nursing, was there waiting for us. What immediately impressed me was that it was the weekend, yet she greeted us with a warm smile and welcomed us like family. She personally showed us to my mom's room. Although the building itself is older, it was very clean, there was no urine smell in the hallways, which was a huge relief. My mom's room was spotless, with freshly changed lines and the housekeeper was even hanging newly washed curtains. Anna, then introduced us to my mom's CNA, nurse, and the entire admitting team, including PT,OT, dietitian and admitting staff etc. Everyone was friendly, smiling, and genuinely welcoming. At that moment, I felt reassured and at peace knowing I was leaving my mother in such caring hands. Around 5PM, my mom was already served dinner with the correct diet. I was truly impressed by how efficient and organized the staff, completely the opposite of what I had read in some reviews. The very next morning, I arrived around 8AM and found Glenda, my mom's CNA, already giving her a bed bath. Shortly after, Christy from PT came in to assess my mom. Again, I was amazed, this was Sunday, and services had already begun. The PT team was extremely patient with my mom, who was initially very scared to walk. She tended to tiptoe instead of placing her feet flat on the ground, and her gait was unsteady. With time, encouragement, and consistency, she improved significantly.Throughout her stay, all the nurses and CNAs were patient, loving, and kind. Every time I visited, my mom had nothing but good things to say. She remembered everyone by name, and even the housekeeping staff became her friends. My mom preferred staying in her room, so the staff would come in, sit with her, chat, and keep her company. That meant so much to us. One thing that truly stood out to me was Ana's leadership. When the facility was short-staffed, Ana didn't just supervise, she worked alongside her staff, even doing skin treatments herself. During the Palisades fire, when patients were transferred to this facility, I personally witnessed how the entire team worked together seamlessly to accommodate everyone. Their teamwork, dedication, and compassion were remarkable. After 11 months, my mom fully recovered and is now able to walk safely with a walker. We decided it was time to bring her home. When the staff found out, they were genuinely sad, the best way. They expressed how much they would miss her. There were so many staff members involved in my mom's care that I can't name everyone, but they truly became her second family. I am honestly teary-eyed while writing this review because I witnessed firsthand how dedicated, hardworking, and compassionate these people are. They loved my mother as if she were their own family. My family is deeply grateful for the care and compassion this nursing home showed my mother. From the very beginning, the staff treated her with dignity, patience, and genuine kindness. They cared for her not just as a patient, but as a person.The nurses, CNAs,housekeepers, and support staff consistently went above and beyond to ensure my mom was comfortable, safe, and well cared for. They listened to her, respected her, and treated her with warmth. Knowing she was in such loving and capable hands gave our family great peace of mind. Kudos to all the CNAs! Joyce became one of my mom's friends-she never missed giving my mom a shower. She moisturized my mom's skin with lotion-I could tell coz she does not have scaly skin! I have to mentioned Zoraya, Tata, Linda, Stephanie, Jose, and so many more (sorry I can't remember everyone's names but I know your faces) thank you to all of you! To all the nurse you're all heroes! Thank you Jocelyn for preparing all the discharge papers today. To Jenelyn-thank you! If you are looking for a place for your loved one, this is the place. I highly recommend Medical Center Convalescent Hospital. When we left, my mom was crying-not because she didn't want to go home, but because she would miss everyone so much. They truly became her second family. We took pictures before leaving, and you could clearly see the love-staff hugging her, crying! As my mom goes home, we leave with nothing but appreciation and gratitude. Thank you for treating my mother like family and for the compassion you showed her every single day. We will always be thankful! God bless you all!

I received 5 star service while rehabbing from a quadruple bypass!!! I was never more pleased with…read moreeveryone who took care of me!!! My pt Mario with a great wife and darling son and Christy the RN who was there for me and listened to me!!! Hannah -RN and her Mama Joyce they took care of me and made my stay so worth it!!! Ma in the office that took care of all my requests and requirements!!! I had a lot!!! To Jennalyn who got me ready to go home!!!! The beautiful Azanae the CN who I promised I'd mention!!! Jose my CNA who I just loved!!! Bernice, Feleez, Sonia, Jenny, sequoia, Pedro!!! Last but not least Carrie who I want to thank with my life, literally!!! You would be very lucky to rehab here!!! It was a drive but totally worth it!!!