Let's set the scene: You wake up the morning of a work and travel day with a horrendous crick in…read moreyour neck. You go to work for the morning, drive an hour to the airport, and then sit in the most perfect posture possible to not cause further pain for, not one, but two delayed flights. When I tell you that Dylan and Balance Massage saved my entire trip, I mean it wholeheartedly. My sister was so glad to see Dylan had availability to save my shoulder and neck, because she is fully aware of how I get when I have muscle pains. I booked a 90 minute hot stone massage, and Dylan put in WORK for all 90 minutes. As an avid massage enjoyer (I have held memberships with different massage therapy companies for the past 5 years), I truly believe this was the best massage I've ever had. I mentioned to Dylan that I get massages every month and that I would definitely need the deepest tissue massage possible - he delivered from the first minute to the last. Especially with 90 minute massages, therapists need to take a break from the deep tissue and work on hands and feet and other more gentle spots. But Dylan understood that I needed my neck and shoulder to be normal again and mostly focused on my problem areas for the entire 90 minutes. I wish this was my primary massage spot, but I will absolutely be returning the next time I visit Fort Mill!

I scheduled a 120 minutes custom massage. As I entered the room, I smelled burnt…read morerubber/electric/bread. I asked if there was a restaurant nearby where the smell could be coming in. I was told there was a domino's pizza next door. I changed and laid on the bed. The smell intensified. After a few minutes, the masseuse stopped to remove the crock pot that warms up the stones. The smell was the crock pot burning. The masseuse then asked if I wanted an essential oil to diffuse the smell. The masseuse opened the essential oil. I should have asked for a different room as I am sensitive to smells, but I didn't. The smell was alarming and concerning. The massage itself was nice. The masseuse was a very nice woman. Since I booked custom massage through ClassPass, I wasn't asked what customization I wanted.

I've been coming here sporadically over the last year. Last February (11months) the cost of a 60…read moremin massage was $60. I went in today and they raised the price AGAIN. It's now $80 for the same massage/same time AND they just started charging fees to pay with a card....up to $5 depending on what massage you get. I really like one lady; I think she's the owner but there's another lady - the skinny one and she's AWFUL. Today I went in and she was on her phone DURING my massage! Leaving, texting, answering the phone should not be done while performing the service someone is paying for. My neck and arms were passed because she was too busy. The other lady I always see doesn't speak English and she only does feet in the front so every time a customer comes in the skinny one has to go help. I like that this place is relatively close to my house but it's time to just look for a new place to go. Don't go -- too expensive for the service you get. Rooms and bathroom are always clean and smells nice.

I hate that I have to write this but this was literally the WORST experience I have ever had!…read more I would suggest that they keep hot stones and warm towels in the room so the masseuse doesn't have to walk out. There should be a minimal level of professionalism when you have half naked people in your establishment. So don't take phone calls, in fact, you should leave your phone out of the room if you're working on someone (or at a minimum on silent). Also, the barn door to the room is cute but is not wide enough to cover the door opening so there is always a minimum of 3 inches of the room open. Here's the background: I've been familiar with massages and loved them. I used to get them weekly years ago but haven't had one since I had a baby (over 2 years ago). I took the day off after much needed stress relief and treated myself to a massage at a place that had 4.9 stars. I was stoked! Below is the list of reasons I sent my husband after I walked out crying.. Let me list the ways: 1. She chewed gum the entire time. So annoying. 2. Plastic stool wasn't on wheels so it scooted across the floor. Annoying. 3. Her phone notifications were on and kept dinging. 4. She stepped out the room the times for who knows what. 5. She must be the only one who knows the job because twice someone poked their head in to talk to her across my half naked body. And she talked back! Uber annoying. 6. She answered the phone to schedule an appointment. 7. She stopped to listen when a customer came in along about gift cards.. and then she walked out to go help him after the desk person just called her name!!! Like she had a corpse on the table!! That's when I went to leave and she came back and stopped the time.. she said sorry and asked to take care of the customer.. By the time she came back I was already about to cry.. she tried and I will say that she was good when she was present but there were so many interruptions that I couldn't get relaxed. I paid and left a $5 tip but I wish I hadn't. I wish I could have a place here since I'm new to rock hill, but for now, I think I'll try my luck in Charlotte. Video is of the room after she walked out to help a guest and left her phone at my feet. Her phone stayed open with the camera feed of the front room on.. that was a little unsettling but I didn't call it then. I'm learning to follow my gut and notice when red flags are coming in. Hope this helps someone else at least make sure that they don't get this experience or try another place. If you find a good one in rock hill, let me know.

I just had the most amazing massage and facial I've ever had in my life. Shannon gave me the most…read morerelaxing , thorough, massage. Every time she moved to another body part I thought THAT was my favorite part of the service. The facial provided by Shannon was, *chef's kiss*. Not to mention how sweet Stephanie was at the front desk! I've never had a spa experience go that well from beginning to end. I will most definitely be coming back. Thank you all for an amazing experience for my anniversary!

I ordered a gift certificate for my daughter-in-law from here using their web page. It was super…read moreeasy to order. I requested it be sent to my email and printed it out for a Christmas gift. We do not live in the Charlotte area so I was thankful it was so easy to located (using Yelp of course). I am sure she will really enjoy her experience based on the reviews and the pictures on-line.

I am visiting from CA and found Renuka. She provides a great service , is super knowledgeable about…read morewomen's health and lymphatic drainage. Today I am going for my second visit before flying back home. Renuka shared many things I can do at home for my left arm lymphedema. I highly recommend her to everyone

She is straight to the point. My massages was nice. I was surprised that as covered more upper body…read morethan lower body. However, my areas of need were up there. I would have liked to also hVs my feet massaged - maybe next time. I bought the Groupon so I will Most definitely be back for my second visit. She gave accurate recommendations and the ambience was calm and inviting. She only really spoke when spoken too. She wore a kn95 mask which was very reassuring. I keep my mask on as well. Her hands are strong and she is very knowledgeable.

I just had a massage with Ty at this location. She was fantastic. I scheduled last minute as in the…read moreday before and they were able to fit me in. I received a deep tissue massage and it worked out the knots in my back and neck immediately. I felt so good afterwards. I highly recommend going to see Ty. This was my first massage with her and without even saying much she knew how to relieve my pain. The facility is nice and clean and the people were very professional. They gave me a discount for visiting their location for the first time so this was an added bonus. I've been to two other Hand & Stone locations, but this one is my favorite. The massage was worth 10 stars!!!

terrible customer service. Over charge without explanation. I would recommend going to another…read moreplace.

Fabulous Massage. My wife and I did the couples massage and were very pleased. Definitely will…read morereturn.

After buying 3 sets of couples massages for Mother's & Father's Day back in 2023 and none of them…read morebeing used and expiring, I finally got to experience Annie's spa for myself when I bought a couples massage for my boyfriend and I for Valentine's Day. We got to the room and stripped down and had an alright massage. The ladies would ask us our preference for the massage and I needed it softer at times and harder. We were also given the lavender oil option for $10 more to which we declined as the regular oil sufficed. The downside is there was no hot stone like I'm used to getting and the ladies talked to eachother laughing for probably about 10-15 minutes of the whole massage. Sometimes they would whisper but I wanted to relax and just hear the sounds of the music. The massage oil was also on the other side of the room instead of them having it nearby so they would have to stop at times and walk all the way over to reapply. We still tipped them $20 each but next time I would do single massages to avoid conversation during my paid time. I'm glad I could finally stop by and experience it after always driving by it my whole life but for the price I could get a better massage in New York.

Great experience! Staff were great and the massage was exactly what I needed. Thank you Woodhouse…read more for a wonderful time

My husband sent me here for my birthday. Was highly disappointed in the front desk staff and things…read morewere rushed and not customer friendly. If you are going to charge these prices please learn how to be around people.

I really wanted to love this new massage studio located in South End because the aesthetics and…read morebranding are genuinely beautiful, but this was unfortunately the most underwhelming massage experience I've had. For context, I'm a deep tissue girlie. Just in Charlotte I've been to the Ballantyne Hotel Spa, Mood House, the JW Marriott, Day Break, Nature's Spa, Hand & Stone, Zen, Massage Envy etc. I know and crave a good deep tissue massage. At check-in I was told the "deep tissue" add-on only meant ~10 or 15 minutes (out of 80) of deeper pressure and the rest would be Swedish. Fine, but I had a Swedish just three weeks ago and I wouldn't have booked if I knew this was the case. However, I felt no pressure at all and the experience translated more to a $190 unscented body lotion experience, not a massage. Furthermore, the $15 eye rejuvenation add-on was one packet of eye masks I was told to use at home, which genuinely made me question - why? The space itself is gorgeous and I really did consider a membership before today, but unfortunately I left very underwhelmed and should have booked elsewhere.

The massage was amazing. Rhonda does an excellent job! The ambience is beautiful! I love this…read moreplace. I signed up for a membership.