Long overdue for an updated review. The burgers haven't changed much but the cafeteria style fries…read morewe were served today really bring this place down. It even says "fresh cut fries" on the order ticket. Also we were mailed a flyer that promised a free tower of rings with our first online order, but upon pickup there was none given (even though we created an account as instructed). When asked the server claimed to not know about the promotion and no manager was present. Shame because it would have made up for the frozen fries. This is the second time we were denied a promotion as it happened a few years ago. Now I know why it's been a while.

New management, new staff, way, way better now! Give it a try!…read more It had been 2 years since we last went to the Fallowfield location because it was such a hot mess with their management and products. We've been driving from Barrhaven out to Stittsville just to avoid Fallowfield. We decided to give it another try after hearing there was new management. I have to say that the 3 of us agreed that our burgers were probably the best we've ever had at The Works, anywhere. We had Gettin' Piggy With It, 6 Degrees of Kevin Bacon, and the 3-Ring Binder. Service was fantastic. Food was awesome. Abbey (hope I spelled that right) was super friendly and helpful. Keep it up Fallowfield and we'll keep coming back!

Me and 4 friends just left the place after ordering the 16 pieces mixed, and 6 thighs. The…read moreseasoning is bad, the chicken is boneless and has a weird flavours. If you want to eat fried flower this is the spot. The fries are good. They have cheap sauces for dipping and cheap ketchup. The place is also a bit dirty for a restaurant.

Holy shit is this chicken ever good. I'll take this over…read moreany of the other fried chicken chains (KFC can SMD!) Boneless thighs combo is really tasty. Not greasy at all - just scrumptious. Perfectly seasoned. Fries are decent but not sure they are fresh cut. I think this would stand them out even more if they were. But perhaps I'm wrong. 100% will return.

Highly recommend the Manotick location. It's just outside of town on a driving range. Lots of…read moreoutdoor seating. Girls are friendly and make really good burgers. The Char burger is a good size (6oz) and even the Junior Char (4oz) is decent. Grab a large fry to share if you're 2-3 people.

We keep driving by Burgers and Shakes as we live in Riverside South just off of Earl Armstrong. We…read moredecided to stop in over the weekend... My boyfriend ordered a burger and shake combo. The "combo" comes with just that, a burger and a shake. No fries, they're extra, so he ordered a small fry. I ordered a crispy chicken burger and I asked my boyfriend to get me a poutine. They only come in two sizes, small or large. When my boyfriend asked what the sizes looked like, the girl behind the counter showed him drink cups, a small drink cup or a large drink cup. Confused, my boyfriend asked if the poutines were served "in the cups" and the answer was "Yes.", so he ordered a large poutine. I asked for an iced tea to drink figuring it would be fountain, but no, it was in a bottle. All in, we spent nearly $50.00 for our lunch!!!! I couldn't believe it! I was incredulous! My crispy chicken burger was good, the bun was definitely not your run of the mill burger bun. The toppings were fresh. My boyfriend enjoyed his burger it was well cooked, toppings were also fresh. The fries were very well cooked, the gravy was good and they used curds in the poutine. I only gave four stars because the of the price point. I suppose I was expecting "chip stand" prices. Otherwise the experience was and food were good.

Great food my entire family loves you can't go wrong with anything you order . The burgers are…read moresimply the best

if could go lower I would--terrible customer service .Forgot to turn off their online ordering…read morewhile closed and refused to give refund

Haven't been to a Five Guys restaurant in years so thought I'd come back to give it a try. I'd say…read morethe quality has remained pretty good over the years. The best fast food burger! The restaurant in Stittsville felt clean. Service was good. Would recommend

Just another 5 star update. 2nd visit only but used the on line ordering system this time. That is…read morehit and miss at most places but it worked out great and I'd use it again here. I had to pay upon ordering, cringed but left a tip as how do I know it will be great, right?! Paid with Visa and made it right to the place at the 15 min mark. It was ready to go. Killed me not to get fries but trying to be Spring-body ready! Haha! Just a hamburger, no cheese, loaded with veg and only hot sauce as a condiment. Love their raw onion. I tried on line as I was between appointments and inside the resto takes time to make. This just worked out and I'm so tempted to order another one. ;) I live too close to here!

After having a horrible experience with this chain a few years ago, I wrote them off completely. I…read morewanted to give them another chance since I was out of town and wouldn't be giving the Waterloo location business. Now, I'm done completely. I was going to an event that I had a time reservation for and planned to have an hour to dine here, as that is usually more than enough in most restaurants. There was an accident, which prolonged traffic by 10 minutes, but once I arrived, I figured 50 minutes would be enough. The restaurant is on the smaller size and it seemed as if they were really busy. There was a baseball team eating in there, but they got up and left a few minutes after I sat down, so they had been finished for a little while. I waited for almost 15 minutes for someone to just come to my table and take my order. Now, I'm going to harp on something that restaurants have been doing to cheap out on their diners for a few years now. You used to go to a place to eat and get a full sized drink, I'm talking tall glass, at least 10-12 oz. Drinks back then were $8 - $10 average, but you got a DRINK. Now they use little highball glasses and charge $14 -$18 a drink. This has really started to get under my skin. It skyrockets the price of your total bill, especially if you indulge in a second. It's gotten to the point I've pretty much decided to stop having a drink with dinner anymore when going out. This place was the extreme. Another way they cheat you is by filling up that tiny glass with ice so that there is barely any drink in it at all. I asked my server to go easy on the ice. Please, look at the attached picture of the drink. The picture I took was before I had even a single sip. I was so angry, I was done right then. I had been at the restaurant for 45 minutes and still had no food. I flagged down my server and told her I had to leave because of an appointment. They did pack up the food to go, but have you ever tried to eat poutine in your car? I decided to at least take a bite before leaving. Took a BIG bite because at this point I was starving. No pineapple. I opened up the bun and there was no pineapple in sight, no cheddar cheese, no bacon jam. ALL of which this ripoff joint charges extra for. 2.50 for a slice of pineapple and the bacon jam. $1.50 for the cheese. I really needed to go, but went back in to tell her. She apologized and went into the kitchen and came back and said the pineapple was there. She had me life the patty. Yes, there was, I kid you not. 1/4 of a ring of pineapple slice. No wonder I didn't taste it. 2.50 for a quarter of a ring? So I paid 6.50 for toppings I essentially didn't get. She told me they took half off the burger for the extreme wait and the bill was still over $40! Horrid service, skimping on drinks and food. When you cheat your customers like this, they won't return. Did you really save anything? This place is overpriced anyway. When I eat out, I don't mind paying $100 for a bill with a good portion of quality food and a fairly priced drink. But this crap? I'll never go back again. They should call it The Ripoff Works. Done. Forever.

I'm always overwhelmed by the menu because I always want to try something new. This time, I tried…read morethe Son of a Beech with avocado, Beechhouse sauce, sun-dried tomato, and feta cheese. I actually think I've had it once before, but that would've been 15ish years ago so I think enough time has passed haha I also had it topped with shrimp, which I don't think the Works even has anymore as an ingredient. I chose a sesame multi-grain and upgraded to a Kobe-style wagyu beef patty, bun and sweet potato fries with a side of Beechhouse sauce. As you can imagine, this order was quite expensive, since the Works burgers are already pretty pricey. The sweet potato fries were worth the upgrade, in my opinion, especially with the extra Beechhouse sauce for dipping. They were crispy, not too greasy or salty, and there were plenty. I always love their unique Beechhouse sauce and it's perfect with the sweet potato fries instead of mayo or ketchup. I know it has carrots in it because you can see the small shreds, but it's not like a carrot dip (ha!); I just find it really flavourful. The burger was good, but I wish I had just ordered the standard Canadian beef patty. My husband ordered it and his was less done than mine, which I liked better. My patty was smaller and more cooked, which made it drier and bit less flavourful, in my opinion. The Beechhouse sauce and avocado helped the dryness of the patty, and the crumbled feta added that bit of salty flavour. The tartness of the few sun-dried tomatoes brightened it up a bit and wasn't overpowering. I also got a Caesar that was the daily special and it was good. The food was made and presented well and service was friendly. I'm sure we'll be back here if we're craving the Works in the future.

Great menu and delicious food. It's in a parking lot but they have plenty of tables. They're doing…read moresmash burgers now and the fries are the best I've had in a long time. The wait wasn't too long either. Highly recommend the cheeseburger platter.

Cool find, close to home. Had to check it out! Went at a good time, no line. More on the menu than…read moreI expected. But, I wanted to try the poutine. Grabbed a med. Took a bit, cooked to order! Love fresh cut fries. Skin on! My poutine looked amazing. See pic. A gentleman behind me ordered a med fry in the bag and wow, he got a lot for his $! Prices decent here. My poutine was $6.95, only a buck more than the small. This truck is in a lot. Not a lot of places to sit but more of a to-go spot. Friendly service. Will be back but not on a Sunday where apparently it gets very busy and easily they serve 400 people on that day!!!

Not our first time here, definitely not the last. Still put the gravy on the fries which is…read moreupsetting (first world problems lol) because it makes the fries soggy but otherwise, a tasty gem of a restaurant

Average food. Great service…read more.. We stopped in for a quick bite. Generally we eat at the Baldachin when in Merrickville, but decided on Mainstreet this time. I had the "Philly Cheesesteak". It wasn't really traditional but it was good. The fries are average frozen fair. Beer menu leaves much to be desired too... It's not a bad place...Just easily forgotten...