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    Lawrence & Scott

    5.0 (3 reviews)
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    west elm

    west elm

    2.2(205 reviews)
    0.9 miDenny Triangle
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    After three months, I have still not received my $771.34 refund for an order. West Elm's failure to…read morecomplete a simple refund is staggering and unacceptable. Here is the timeline of their incompetence: - Failure 1 (February): The initial electronic refund failed immediately. - Failure 2 (March): Without my permission, they tried to issue an e-merchandise gift card instead of a cash refund, which I had to force them to void. - Failure 3 (April): After I complained and left a poor review, they promised to mail a refund check via USPS. - Failure 4 (May): The first check never arrived. - Failure 5 (May 24): When issuing a replacement check, Customer Care apologized because the first one was voided due to an "incorrect address"--the exact same address they successfully used for the original delivery and order. It has been over 90 days, and I am still fighting for my money. They have failed to process a refund electronically, through a gift card, and through two attempts at mailing a check. Do not trust their customer service or refund process. This experience has been a complete nightmare.

    I ordered a bedroom set from West Elm. Upon delivery, the dresser was damaged with a gouge on the…read moretop. The box with the bed had been opened and the hardware removed. The delivery company left all the bed parts in my bedroom promising that the hardware would be delivered within a few days. 3 weeks later - no sign of the hardware. Now trying to get a refund to use towards another bedroom set and they refuse to issue it until all items are in their warehouse. And, of course it takes days to get a pick up from the delivery company. I would never recommend this company for a major purchase.

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    Lawrence & Scott - homedecor - Updated August 2026

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