We had to take our frenchie in for emergency services, as it was on a Sunday and our vet was…read moreclosed. We called ahead of time and from the staff on the phone to when we arrived. Everyone here is great. Special shout out to Megan for being extra kind and patient with our boy. Because not too soon after we had to bring our kitty back to be put to sleep, and the kindness she showed will not soon be forgotten.

Long story short, I highly recommend Hot Springs Animal Hospital if you are looking for a…read morecompassionate, friendly, and caring vets office My senior dog Steve had been struggling with a head tilt and balance issues for a week. We knew his time was limited given his age, but held onto hope that it was an ear issue. I called on a Tuesday and was able to get a morning appointment for Wednesday. Arrived and we were seen fairly quickly. Unfortunately, my Steve dog likely had a tumor that was inoperable. While the vet did give us options, we knew Steve was suffering and lived a happy 13ish years. We had to make a very tough choice. The vet and assistants were all very sweet and gave me space to cry and grieve. Thank you team.

Great veterinarian clinic!…read more This clinic is very nice. It's pretty big in size. Very clean inside too. The lobby was very clean and the exam room was too. Well-kept and maintained. The staff are super friendly and nice. I'm happy with the level of customer service here from staff overall. The veterinarian we got was overly confident about what was going on with our dog without even running any tests. They were pushing for an MRI that costs $10,000. My husband and I said, yeah no thanks on that lol We don't have that kind of money. We decided to wait and get a second opinion. No shade to this vet clinic. Everything was fine. I'm just big on always getting second opinions before jumping right into treatment. That goes for my dogs and myself lol

Dr. Helgeson and Tiffany were AMAZING…read more We had to say good bye to our precious dog Oliver, we were absolutely devastated. Dr. Helgeson and assistant Tiffany handled the whole process with such compassion and gentleness. We will be forever grateful. Thank you to this VCA amazing team!

I am so thankful and grateful to have found this place. My guinea pig sadly unexpectedly passed…read moreaway about a week or so ago. I was heartbroken and was looking for a place to bring my special boy to be cremated because I couldn't bear burying him in my backyard. With just a phone call, I was able to bring my boy down to this clinic and have an employee meet me outside to take him and help with starting the process of cremation. I felt so loved and cared for by every employee I came in contact with. I couldn't keep myself from crying, and they helped me through every step of the process. They let me take a moment in the bathroom to collect myself, they offered to trim some hair and put it in a special bottle for me, and even took rainbow stamps of his nose and feet on a piece of paper for me to have a piece of him with me since I wouldn't get his cremation box and paw prints back for a few days. They also let me come into the back and say my last goodbyes, taking as long as I needed. They told me how pretty he was and how they could tell he was a special boy to me. I couldn't have asked for a better experience for such a terrible situation. I walked out of there feeling so comfortable knowing they were taking care of him and making sure he would make it back home to me just as I wanted. I just went back today and received his cremation box along with other little things they added into the bag to make it special (a bag of forget me not seeds, little tissues, and flyers and a postcard with helpful heartfelt messages). I truly appreciate the love they put into caring for a pet that has passed on. Thank you to every employee that helped me that day, especially the front desk woman, and thank you for being so caring. I can't express my appreciation enough.

Dr Ross is nothing short of amazing! When my 13 year old American Bulldog first saw him she was…read morestruggling physically and barely mobile. She needed help getting up and struggled to get around on her own. He started her on acupuncture, supplements, added certain foods to her diet, and gave me some physical therapy instructions for home. After her first appointment, she got off the couch to greet me when I got home! It had been weeks since she last did that. She was able to walk around much better and has continued to improve with each visit. Dr Ross started her with weekly acupuncture and has since moved to every other week because of the progress she has made. She is now able to go down the stairs (practically on her own), gets up on her own, goes potty outside by herself, and walks around the house on her own. Dr Ross has such a calming and kind demeanor. I wish we had found him sooner! He really has our baby girl's best interest in mind. He isn't trying to make a buck by selling us supplements we don't need. He actually advised that we could give her human supplements to save money. Their check in process is great because it is less stressful for our fur babies. You call from your car and they will come out and get you so that you won't run into any other patients on your way in or out. They also run an Urgent Care clinic some evenings which makes it convenient for refilling prescriptions Thank you Dr Ross and clinic staff for the amazing service!

This is the BEST vet I've ever been to. Their staff is always so kind, responsive, and helpful!…read moreI've never had a bad interaction with them. Their prices are average & they only charge what needs to be done. They never have long wait times over the phone & whats even better is that they have a text messaging system where they also respond pretty quick to any concerns or appointments I need to make. I've also never had to wait longer than 5 minutes in the waiting room, when I'm used to waiting 15-30. I started taking my very anxious maltipoo here about a year or two ago & now my baby dachshund goes here too! I am very picky about vets just because I've had bad experiences & I just want my fur babies to be taken care of. I'm so glad I finally found a permanent place to take them to now. We've recently moved about an hour away, but its still worth making the drive over!

Excellent service from Dr. Costuma and his staff. I had a great experience with everybody from the…read morereceptionist to the assistant staff to Dr. Costuma. My cat wasn't doing well and he would check in every few days. This meant a lot to me that he cared enough to call personally instead of asking his staff to call me. I never felt pressured to make decisions. They went above and beyond to make sure my cat was ok and even sent me videos on how to swaddle my cat when I had to give her oral medication.

I was visiting over Easter and needed an emergency appointment…read more excellent service, from The first phone call to me paying reasonable Charges

i called them to ask if they were open because I suspected my Pomeranian dislocated her leg and if…read morethey could help. So I rushed down there and after X-rays etc they said yes it was dislocated. But.... They said since it was late they wanted us to go somewhere else?? Because they wanted to go home?? After the almost $1000 they took from me!!! They should have turned me away the moment we walked in!

These guys were absolutely awesome from Lindsey at the front desk to Mariano in the back ( assisted…read morewith her during surgery) and the wonderful girl that helps you check in and get you in the room and help with the blood draw. Didn't get her name. They are all awesome. Dr Quing was very friendly and helpful. He was not in a hurry while in the room. He got down to my dog's level and approached her ( she was shaking nervous) She absolutely loved him. She was there because she was drooling nonstop. He did teeth x-rays and found that she had six teeth that needed to be removed. He was able to do the surgery that day for me so we could start the recovery process. They checked in with us along the way. Great communication skills from everybody there and you can tell they are very caring and love what they do. I was a nervous wreck and they kept me informed and calm. They did not try to gouge me for money either. I really appreciate all of them there. Thank you !

We had to take one of our beloved dogs here when we learned it was the end. The staff was very…read morepatient and understanding. They went over everything with us, no pressure for anything, and were patient with all my questions. In addition, after a couple weeks we received a sympathy card which was just a special unexpected touch! It really meant a lot and they all signed it with a short message. Thank you so much for caring!

Dr. Rose is a compassionate, skilled vet. My mini-longhaired dachshund, Skipper, is 10 years old…read moreand has always hated vet visits. He loves Dr. Rose and is glad to see her!

I am so very grateful to Dr. Rose and the team at Serenity Holistic Vet. Our girl, Nikka, is a 12…read moreyear old Husky/Shepherd mix and she recently developed some hind leg soreness/stiffness and urinary incontinence. We took her to a conventional vet to rule out UTI/kidney issues and had X rays done to ensure there was nothing grossly abnormal structurally with her bones. Everything checked out and I knew I didn't want to start her on a medication with significant side effects or have her on pain meds indefinitely, so I searched for holistic vets who did acupuncture and was so happy to see Dr. Rose was local to us! . On our first visit, Dr. Rose did a thorough exam of Nikka and informed us that Nikka had an unusual heart murmur. A different vet at a conventional clinic that had seen Nikka just a few weeks earlier also mentioned the heart murmur but said it was very mild/quiet and didn't seem concerned about it all and didn't give us any indication that it needed to be investigated. I thought that the murmur must be no big deal based on how the first vet handled the finding. Dr. Rose immediately told us that Nikka's heart murmur was quite pronounced and unusual sounding and she gave us a lot of info and recommendations on next steps. . Well, today we took Nikka to a cardiologist where she had an ECHO and it turns out she has dilated cardiomyopathy (DCM), which, thankfully, has been caught early and might be able to be improved with medication and dietary changes. . Dr. Rose literally saved Nikka's life with her attention to detail, her excellent clinical skills, and her prompt and informative follow up and recommendations. I will be eternally and forever grateful to her competence and expertise. . Nikka has also had 2 sessions of acupuncture and cold laser/photobiomodulation and she definitely has more pep in her step. Nikka also loves coming to Serenity Holistic Vet, she isn't anxious or nervous and just settles right down and relaxes when the acupuncture needles are in. Dr. Rose is a gem and we are so lucky to have her here in Murrieta.

My cat was sick and her symptoms worsened overnight so I started calling animal hospitals near me…read more The first two I called were supposed to be 24 hrs, but when I had called, they told me to come in at 8am.. the other 730. How is that 24 hr care? I didn't have time to wait around on a Monday morning when I should be going to work. Finally I called VCA and the woman I spoke to over the phone was very friendly and said I could come in right away. They're really easy to see off the freeway and there's plenty of parking. Customer service was great from the moment I got there. The doctor explained treatment options well and addressed any concerns I had. I would definitely recommend this place if you ever need medical treatment for your pet.

Amazing customer service!!!!…read more Went into this location today because the location I normally go to is closed on Sundays. (My husband and I just adopted a dog from a shelter and she was showing symptoms that were worrisome). Josh, who saw our dog Lu Lu today, was extremely helpful. He was very knowledgeable and took the time to answer all of my questions and explained everything so thoroughly. I did not feel rushed, and was very appreciative of this (especially since we just had a dog pass away). He had amazing bedside manner, thank you Josh!!! All the women at the front desk who assisted me as well today were so sweet and had wonderful customer service! You can tell VCA really cares about animals and helping families with their beloved fur babies! Thank you VCA! (Also love that this location is open 24 hours-incase of an emergency)

I had such a great experience at Sky Canyon Animal Hospital! I found out they offer discounted…read morevaccines on Saturdays, so at the last minute I realized my dog was overdue for her vaccines and decided to take her in. When we arrived around 11 a.m., it was definitely busy. There were a lot of people, and some were even standing because all the seats were taken. No dramatic long line. But honestly, they moved through everyone much faster than I expected. We waited about 30-40 minutes, but it went by pretty quickly, and once it was our turn, my dog was in and out in about 10 minutes. They also offer a military discount, which was a nice bonus. I was expecting to spend around $100, but all three of my dog's vaccines came out to only $65 in total! I was honestly shocked at how affordable it was. If you're looking for budget-friendly vaccines for your pet, I highly recommend coming here. They accept walk-ins on Saturdays, and Saturdays are the only day they offer both walk-ins and discounted vaccines. This is definitely going to be my go-to place for my baby girl from now on. Great prices, efficient service, and a wonderful experience overall!

Took my dog here for digestive issues. We were able to get a same day appointment and waited about…read more20-30 minutes after we checked in. Altogether our visit was an hour or a little more. The staff were as friendly as they could be but seemed a little busy and maybe burnt out a little bit. They were pretty busy but at least the wait wasn't that long. I also liked that they were precautious and caring about my dog's health but weren't using fear tactics to get me to buy more medicine or food, or do more medical tests. The bill was reasonable.

I took my pup to Murrieta Oaks Veterinary Hospital this morning after she got into the neighbor's…read moretrash and swallowed what looked like fish bones. I was extremely emotional, felt so guilty, and honestly felt like a bad dog mom. I called ahead, and they told me to come right in and assured me they would help us right away. From the moment we arrived, the staff was incredibly kind. A special thank you to Summer, who was so compassionate, personable, and wonderful with my dog. She really helped put me at ease during a stressful situation. The team communicated my dog's results clearly and professionally, gave me a detailed recovery plan, and answered all of my questions. The pricing was fair, and we were in and out within an hour. I'm so grateful for the care we received today and will definitely be coming back for my pup's routine checkups. Thank you to everyone at Murrieta Oaks Veterinary Hospital for taking such great care of us!

I brought my dog in for a possible ear infection and I paid $222…read more My first complaint is that I paid for a cytology test and I never got the results back. Nobody has called or emailed results. My second complaint is that when I asked them to show me how to visually put in medication in ear and how to use the ear flush, they were no help. They didn't show me how, they only read me the instructions. I had to go home and watch a YouTube video to figure it out. Which was really hard to try to put in medication in my dogs ear and my dog doesn't let me. They should have gave me oral medication or gave me my best option based on my dog or at least gave me tips or tricks on how to put in medication.