DR.Sylvan ,this doctor and team gone down hill no empathy or communication for disabled people…read more Sadly 06/21/25 I became a paraplegic with brain injury. It was very difficult for me to contact and get through to this office. Then 08/13/25 we had virtual exam and went over all medications during I informed him I was almost out of 2 real heavy narcotics. I continue to message almost every other day reminding them today 8/21/25 was the last. They did absolutely nothing for me didn't communicate informing me health insurance would not cover no talks of existing count to begin taper and no talks of alternatives. They left a 52 yo crippled guy to get off 75mg Oxycontin with no taper. And sadly I've been on phone all day and finally got through to a nurse who confirmed she sent order in for a one of my medications #30 count of Oxycontin which I choose to pay for for my well-being so I can probably taper down without major complications and when I called my pharmacy they never received anything. This hospital and especially this team should be reported to DPPC for neglect and sadly lieing.This is such an embarrassment to disabled people.

The best decision I made to go there after being sick for 4 days…read more From the Receptionist,who was extremely pleasant,to the waiting time to be seen,I was amazed.Julie who took care of me deserves 5 stars herself,very kind and caring in her ways.Dr.Matos very caring and efficient.5 stars for him too.Better than spending wasteful hours in an ER.Here,you are not treated as just another number.I highly recommend this place.

I have been a patient of Dr. Hunt for several years. She has provided excellent customer service,…read morehealthcare, professionalism and guidance. I strongly recommend her as a choice for your PCP. JP

I was a first time patient going to the walk-in. Jennifer Anderson was very sarcastic and…read morejudgmental. Not a good first impression.

Every time I've come here I've waited 2 hours past my appointment time and ended up leaving before…read more Absolutely 0 care for anyone's time. Never have an xray technician on site. If you're bored and want to sit in a waiting room, come to this location asap.

I only came here because my usual urgent care place closed early that day and this was the closest…read moreurgent care location that accepted my insurance. I spent an hour here total, most of that time in the waiting room. I just walked in so perhaps if I had booked online I could have spent less time there. If you have the time, try booking ahead. Completing the online check-in process as a new patient was easy enough but it was a little annoying to have to submit driver's license and insurance card photos after the receptionist scanned both cards. Being able to view the waitlist online was nice. The medical staff were decent enough. Overall coming here addressed the issue I needed addressed, but I would rather go to my regular urgent care place.

ICU very caring, the nurses and drs. Very educated they answer all our questions spent a lot of…read moretime explaining what my brother's tubes were.

I was admitted to H4-post-op, after total knee replacement and my family and I witnessed a nurses…read moreaide yelling at a nurse and calling him incompetent and useless. The quality of care was horrible. When I rang the call bell for help the aide turned it off, muttered para blanca titulada, ("entitled white bitch" in Spanish) and left. No ice for cryomachine for Knee, no food or water, no assist with bedpan, very poor Pain management. The discharging PA falsified my Medical record, with Q&A's that never occurred and he was caught later and admitted he made them up d/t "being too busy with too many discharges at once." But he was "sorry for lying". I was told by the family of my "roommate" who witnessed and heard all of the mistreatment that I would have been treated much better if I was Spanish. I would never, ever, recommend this hospital to anyone.

Insane waiting times in the ER. They do the absolute bare minimum and then discharge patients…read moreextremely quickly, even as symptoms are on going. It's no wonder this hospital has a 1.8 rating.

Had a few Thorecentes done. All the way from Admitting to Terri the Radiology PA and Ultrasound…read moreladies were informative, pleasant, did a great job. Gave me drink. Blankets anything I needed to feel comfortable. Place was super clean. Carla great. All of them polite, smiling. Definitely would return.

I have been seeing Dr. Youseff for many years. She is professional ,kind and listens to your…read moreconcerns . She never rushes you through the appointment and answers all your questions . She is thorough and she or her Nurse practitioner Shannon are always available.

I've been a patient since my first review, and little has changed, from my standpoint. In fact, the…read moredoc seems to be doing well, as her practice has moved out of her former Prospect Street location into one of those Sal Lupoli mills on Merrimack Street. Much nicer facility, though the scales are surprisingly cheap -- like what you'd get (and be disappointed by) at Bed, Bath & Beyond. Anyway, I am stunned to read the other reviewer, since her experience could not be more diametrically opposed to the positive interactions I have had with Dr. Youssef's office staff. I was even there within the past month, though it had been more than a year since my previous visit. It's possible they had some subpar staffers there, and they're now gone. Still, I was never treated with anything but courtesy. It is true that it can take a while to be seen -- she seems to book at least a couple months out -- but I have never had a problem getting in when things seem somewhat exigent.

I've overall had much better experiences here compared to the Andover location. Parking is easier…read moreto find, wait times for checking in and providers is shorter, and all employees I've interacted with from front desk staff to nurses have been courteous. I've seen Julia Spagnuolo and Amber Curran, both PAs, and I felt they listened to my concerns and communicated clearly. My appointments with them did not feel rushed as appointments with other providers have been.

Wasn't informed covid tests cost $700 before receiving one here. This office will overbill you…read more They accidently told me on the phone they were going to charge my insurance twice for a new patient visit.

I cannot speak highly enough of Nightingales. I called to schedule an urgent appointment for a…read morenight nurse for my then 4 month old. Kristin was so understanding and scheduled my sessions with Karina. I'm not a very religious person by Karina was my angel. She helped my son go from waking 6+ times a night to only 2! Fast forward to my son being 12 months old, I was so impressed with Karina that I asked if she could sleep train my son (honestly thought that was going to be impossible). My son was sleeping through the night within 5 days.. 5 days can you believe it! I owe everything to Karina and Kristin. Not only did they help me in a time of need, Karina has become a confidant (something I really need being a first time mom). She has even given me advice about transitioning from the crib to toddler bed. If you are considering a night nurse or even sleep training, I cannot recommend Nightingales enough. You will not be disappointed!!

We loved working with Nightingale over the past 8 weeks. We never felt like newborn parent zombies…read moreand our baby is now sleeping 8 hour stretches in a night. The folks at Nightingale were extremely organized and professional. And the newborn essentials guide has been really helpful over the last few weeks. The true star has been our nightingale, Trisha. She was extremely caring of our baby AND of me (e.g. she regularly showed up with baked goods like lactation cookies). Moreover, she was very accommodating and professional, which helped us to trust our baby and our home to her. Seriously, Trisha is the best.

Horrible. Doctor was very dismissive of concerns. They want to move on the next patient quickly…read more. Want to give another appt.. and don't care for patient health or well being/

Been having a poor experience at this office lately. The front desk staff is very rude and treat…read moreyou like they are doing a favor by seeing your child. Regardless of the seriousness or the urgency, their behavior is dismissive and disrespectful.

I had I give a star in order to write the review but it's fake like this Dr. Gorn office. So my PCP…read moresince I was 18 shut there doors and I was desperately looking for a small practice for both my kids and myself. My reasoning for even considering this practice was because it was small an I thought I would have great communication with the providers and so on. Well wasnt I in for a surprise. First they lost my medical records when they got there.. it took me 2 weeks to get in for my daughters excema flare up ..then my daughter got bit by a tick I was calling for 2 days for an appointment ended up taking her to urgent care..it was always something no one did any work there, even to refill a script it took 4 days just to talk to someone I couldn't understand.. I tried to schedule a school physical for my daughter for 2 days again with no call back and when I finally got someone one on the phone they said not till October even after I stated my daughter will not be able to start school until she has one they said that's all we got .I was upset and asked that the doctor or office manger to call me back.Then I got a call from a NP stating I'm rude to his staff and that cant happen but not returning pt calls and having his staff schedule months out even if its important like starting school can happen ..ok I get it we pay idots to run your pts out.. This happens all the time you can never get someone on the phone and when you do they dont speak English!! I am Porto Rican and still couldn't understand them ever but I did always feel the rudeness and them just hating there job.. office manager same not the brightest star!! Nonenglish speaking as well.. Dr .Gorn only in the office 2 times a month per office staff. The NP my daughter loved left because straight from the horse mouth the staff is lazy and I'm sorry but they have no clue what they are doing and I'm pretty sure not one of there medical assistant are certified. Shame on Dr. Gorn for letting his staff treat his patient in such a manner.. I'm sure he has no clue since he is never in the office.. This office is for older spanish speaking patients with early dementia that dont mind rude, long nasty neon green nails, eye rolling, no return calls, or appointment schedule, attending to Instagram on office time, lazy medical assistant and I use the term lightly.