Wasn't informed covid tests cost $700 before receiving one here. This office will overbill you…read more They accidently told me on the phone they were going to charge my insurance twice for a new patient visit.

This office has changed I don't think it's the doctor's I think it could be their call center. My…read moredoctor's are very caring but the office staff doesn't try and get messages through to them. I have been very sick left messages and texted them through the pma patient portal it shows they reviewed my messages but never called me back.

I was a New Patient at this practice and it was my first time seeing NP Jennifer Anderson. I was…read moredue for a pap (she was aware) I let her know my concerns, she rushed me, printed out the labs I needed to get done without explaining what I should/could expect from them. My AVS never got uploaded to the portal, including my vitals. Zero communication. 0/10 Do not recommend

I have been a patient of Dr. Hunt for several years. She has provided excellent customer service,…read morehealthcare, professionalism and guidance. I strongly recommend her as a choice for your PCP. JP

DR.Sylvan ,this doctor and team gone down hill no empathy or communication for disabled people…read more Sadly 06/21/25 I became a paraplegic with brain injury. It was very difficult for me to contact and get through to this office. Then 08/13/25 we had virtual exam and went over all medications during I informed him I was almost out of 2 real heavy narcotics. I continue to message almost every other day reminding them today 8/21/25 was the last. They did absolutely nothing for me didn't communicate informing me health insurance would not cover no talks of existing count to begin taper and no talks of alternatives. They left a 52 yo crippled guy to get off 75mg Oxycontin with no taper. And sadly I've been on phone all day and finally got through to a nurse who confirmed she sent order in for a one of my medications #30 count of Oxycontin which I choose to pay for for my well-being so I can probably taper down without major complications and when I called my pharmacy they never received anything. This hospital and especially this team should be reported to DPPC for neglect and sadly lieing.This is such an embarrassment to disabled people.

The best decision I made to go there after being sick for 4 days…read more From the Receptionist,who was extremely pleasant,to the waiting time to be seen,I was amazed.Julie who took care of me deserves 5 stars herself,very kind and caring in her ways.Dr.Matos very caring and efficient.5 stars for him too.Better than spending wasteful hours in an ER.Here,you are not treated as just another number.I highly recommend this place.

ICU very caring, the nurses and drs. Very educated they answer all our questions spent a lot of…read moretime explaining what my brother's tubes were.

I would like to file a formal complaint regarding the care my boyfriend received during his recent…read moreEmergency Room visit, specifically concerning Dr. Schyla Wante and the overall patient experience. We arrived at the Emergency Department at approximately 4:15 AM, and after an incredibly long wait, we were still there at 11:22 PM. I understand that emergency departments can become extremely busy and that wait times can vary based on patient needs. However, what concerned me most was not only the length of the visit, but the lack of communication, urgency, and compassion we experienced throughout the day. Earlier in the day, my boyfriend was seen by Dr. Dylan. Unfortunately, despite being in significant pain, his care seemed unnecessarily delayed. His CT scan and IV treatment were not initiated until after the shift change, leaving him waiting for hours while continuing to suffer. It felt as though valuable time had been wasted instead of moving forward with the necessary testing and treatment. Later, Dr. Schyla Wante came in to speak with us. She asked whether my boyfriend had health insurance. Since we were visiting from another state, I politely asked if she could check whether his MassHealth insurance was on file in the system. Instead of answering my question or attempting to assist, she responded, "I don't know, you need to ask him," and walked away while I was still speaking. I found this interaction to be dismissive, unprofessional, and lacking the compassion that patients deserve, especially in an emergency setting. As someone who previously worked in a hospital in Miami, Florida, I understand that healthcare professionals work under pressure. However, patient care is about more than providing medical treatment--it also includes communication, respect, empathy, and making patients and their families feel heard. Those qualities were noticeably absent during much of our experience. I would also like to recognize Nurse Becca, who was the one staff member who consistently demonstrated kindness, professionalism, and excellent communication. She made an otherwise frustrating experience much more manageable, and I truly appreciate the care she provided. I hope this feedback is taken seriously. Patients come to the emergency room scared, in pain, and looking for compassionate care. While I understand that delays can happen, there is no excuse for poor communication or dismissive behavior. I encourage the hospital to review this encounter and continue working to improve patient relations and the overall patient experience.

I had an appointment at 10:30 am on 11/12. I was never contacted by a doctor for my appointment. I…read morecalled the office at 12 pm and the person I spoke to offered to reschedule my appointment and did not offer any reason as to why my appointment was completely missed by this office. As a new patient, I am so frustrated that I was overlooked and appalled by the lack of professionalism in doing so. I did not know it was an option to just skip patient appointments. After waiting 3.5 weeks for an appointment, I am now left with next to options to get medical care since I waited so long for an appointment that was just skipped. I am not interested in being seen by a doctor who shirks my appointment, but I really cannot believe the hoops I had to jump through just to get an answer. Once you make an appointment, that should be it. I should not have to call an office three times in a day to find out my appointment was overlooked.

An elderly family member saw Elise Juliano NP at this location. Nurse Practitioner Elise came into…read morethe room did not introduce herself and started the visit by saying " I have 20 patients in the waiting room waiting for me and if you don't like it you can have a different provider" and proceeded to be disrespectful and rude to the patient and caregiver. She was dismissive and unprofessional. She has no business caring for patients with her hostile demeanor.

This doctors office has consistently failed at their customer service. They are rude and…read moredisrespectful. I have gone twice in two weeks. The first time the sent me to the wrong office and made me reschedule. Showed up for the second appointment and i was a few minutes late and they turned me away. I am in need for a necessary medication for a disease that could kill me and Dr.Qi refuses. They are never done in a timely manner I wait 45 to 60 minutes past my appointment time to actual see him when he decides he feel like seeing patients. ​

I only came here because my usual urgent care place closed early that day and this was the closest…read moreurgent care location that accepted my insurance. I spent an hour here total, most of that time in the waiting room. I just walked in so perhaps if I had booked online I could have spent less time there. If you have the time, try booking ahead. Completing the online check-in process as a new patient was easy enough but it was a little annoying to have to submit driver's license and insurance card photos after the receptionist scanned both cards. Being able to view the waitlist online was nice. The medical staff were decent enough. Overall coming here addressed the issue I needed addressed, but I would rather go to my regular urgent care place.

Every time I've come here I've waited 2 hours past my appointment time and ended up leaving before…read more Absolutely 0 care for anyone's time. Never have an xray technician on site. If you're bored and want to sit in a waiting room, come to this location asap.

I highly recommend Ameracare Behavioral Health. The secretary and staff are amazing and extremely…read morehelpful! The psychiatrist/therapist are supportive and very caring! I am so glad I found them and i plan on staying with them for a while! Thank you so very much Americare. Just so you know you can call them directly or ask your Primary Care Provider for a referral! Thumbs up!

worst place ever wouldn't send my dog here!!! unprofessional staff !! unprofessional med providers…read more!! unprofessional and unexceptable !!! after years of struggle with this company left here and got help fast and professional with new company!!! plan to file complaints with the BBB and the attorney generals office as well!!!