The river itself was great. Was not impressed with the customer service. The main gentleman who owns the place was very pleasant and friendly. First impression walking up to pay for canoe, no one was at counter a little girl was randomly walking around in shop, and a guy who must be working there picked up a binky and didn't say much to us then called for a lady to come to desk, she was helpful and gave us route to dock when we hit our "3 hr mark" ( we only wanted a 3 hr float) but coming from someone who hasn't canoed one years (we aren't experienced and had a total of 4 in a canoe) 1smaller child , it took us a bit longer to get down river, (drought year also made water low) we struggled a bit. We had down our pickup time for 3 (started around noon) and didn't get to the pick up point till 4 . So one of the gentleman's was waiting for us over an hour, we had no clue! We assumed pickups happened every 20 min or half hour , again we aren't familiar with how things are done at the rental place . So we get the boat out of the water which we felt was very unprofessional that we had to drag the boat up a bit and only when it started scratching the cement top did he come down and help, without even greeting us mind you (we were the ones saying hi) then he tells my husband he expected us at 3. Really?! For someone who has been doing this business for years you should know anything can happen people may or may not arrive on time especially with 2 young kids (4 in a canoe and inexperienced) also they all smoke so be prepared. We weren't impressed, unprofessional and with money spent will purchase our own canoe and try a new spot .customer service sucks read more