They came fast and were efficient! Thank you so very much, an outstanding job! [[HIGHLIGHT]]Also called when they arrived.[[ENDHIGHLIGHT]]

Super shady! They sent out a guy who had only been on the job two weeks who did not know what he was doing. He did not know that the car came with its own tow attachments and attached the tow cord to the underneath of my car. Additionally he didn't get far enough away from my vehicle and slingshotted my car into his truck. Then they tried to turn it around and blame it on me. They still haven't paid me and it's been six months! Run!!! read more

[[HIGHLIGHT]]This company is terrible just terrible I hate these people!!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I need help they wouldn't return my calls just threw me under the bus[[ENDHIGHLIGHT]] my car was dragged onto a tow bed !! I wish the owner would take responsibility for his company actions!! read more

I would not use LDA Auto Group under any circumstances. They were dispatched by AAA when my car wouldn't start due to a battery problem. In my opinion, the person they sent didn't know what she was doing. She replaced the battery and told me I needed to get the alternator checked and that I shouldn't drive and stop as the car might not start again. Fortunately, at this point, I drove straight to my regular car shop who checked both the battery installed by LDA Auto and the alternator. The alternator was fine but LDA had installed a bad battery. [[HIGHLIGHT]]I called LDA and was sent a screenshot of the diagnostic equipment readout they used to make their bad alternator diagnosis.[[ENDHIGHLIGHT]] I showed it to my regular mechanic and he explained that an alternator issue couldn't be diagnosed from the read out as it was done on the old dead battery. I got my regular mechanic to change out the battery and took it to LDA who did give me a refund. Guess I'm lucky because I'm only out of pocket for the diagnostic charge from my regular car shop $219!!!!! [[HIGHLIGHT]]Took most of the day to resolve and a lot of time on the phone with AAA.[[ENDHIGHLIGHT]] Before I had my mechanic change out the bad LDA battery, AAA dispatched another service who wouldn't touch the case when they heard the bad battery had been installed by LDA - after waiting over an hour and a half for them to get to the car shop, they turned around in the parking lot!!!!! I've filed a complaint with AAA and am considering small claims court. read more

[[HIGHLIGHT]]I wish I read the reviews first![[ENDHIGHLIGHT]] On 11/16 my car was towed by Carlos. In the midst of the transit, my key fob was somehow lost. [[HIGHLIGHT]]Not only was I yelled at, I was hung up on.[[ENDHIGHLIGHT]] I also have messages between Carlos and I where he admits to his negligence which has led to this chaos. After speaking with the manager/owner, he is determined Carlos' account of events is what happened. Now I am responsible for paying $686.37 out of pocket because they refuse to take responsibility for carlessness, and the failure to complete their job thoroughly. [[HIGHLIGHT]]DO NOT have them do anything for you.[[ENDHIGHLIGHT]] read more

Lda Towing & Auto Repair - Auto Repair Near Me - Durham, North Carolina

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If you use this business, you will be sorry. The worst customer service and faulty parts. [[HIGHLIGHT]]The employees are rude and unprofessional.[[ENDHIGHLIGHT]] read more

my vehicle was towed to my home from the repair shop for 90$. The two driver neglected to get the keys to my car, leaving me strlanded. upon calling the company,I was told their job was simply"to tow the vehicle" what kind of sense does that make to not bring the keys with the car? read more

I left my overhead lights on overnight and my car's battery died. Called AAA and they sent Carlos. He said that the alternator and the battery were dead and that I should call his boss at Lda to tow and replace them both. Luckily, I got a second opinion from another mechanic, who just jump started the car and it ran perfectly. [[HIGHLIGHT]]Don't trust anything they tell you![[ENDHIGHLIGHT]] read more

I acknowledge others experiences but when I called AAA, LDA was who they sent. I needed the lock popped bc the battery was dead. Jonathan was quick to arrive, cordial, efficient and calmed my nervousness. The next day AGAIN the car wouldn't start so I assumed I needed a battery. Again it was Jonathan who came. Indeed I after diagnostics, I did need a battery. Again, he was patient and communicative. Battery installed and all set. While I know people can screw our vehicles up pretty good and I feel horrible for those that have had bad experiences, I did not. read more

AAA contractEd LDA Towing to tow my vehicle due to failed alternator. Dealership called back and tie rod was damaged and fresh marks on tie rod. Filed a complaint with AAA but they negotiate and don't pay for damages. I am still waiting on negotiations but Carlos from LDA Towing contacted me and went to Toyota dealership and saw damage but refuses to take responsibility. He said that his company did not do the damage but 'as a favor to me' that he could tow it to his shop and fix. Really? Beware if LDA Towing comes to a AAA call. The tow truck will have the AAA emblem. You may want to video the tow hook-up. read more

We called AAA for a tow because our car wouldn't start. All it needed was a new key fob. The driver, Walter, was hours late, wouldn't wear a mask during a global pandemic, and damaged the axel, suspension and more. The owner, Carlos, refuses to take responsibility for damaging the car, even though his driver is the only person who touched the car. Do NOT use this company unless you want your car severely damaged. We have been out of a car for a month now and the repairs aren't finished. We are taking LDA towing to court. This company is a shame. Beware of their negligence. Worst. Experience. Ever. With. The. Most. Unprofessional. Unkind. Human. Beings. read more

Great service and responsible ask for Luis Alicia he is the best he can help you in everything

I was out of town when my mother-in-law's car wouldn't start, so she called AAA, who sent Carlos Belliard. Mr. Belliard removed what was a nearly new battery, charged her $180 for another new battery, and he took the nearly new battery away. The previous battery was only a few months old and still under complete warranty. As soon as I returned home and learned about this I called him, and he said he would look for the battery and call me back. He claimed he called and got no answer but I doubt that's true. When I called again to get the battery to return it for warranty refund, he claimed he returned the battery to AAA. In my opinion, this shop should not be authorized by AAA, and I'm going to let them know of this dubious performance. read more

3 witnesses, including myself, witnessed the Tow Truck Driver Carlito from LDA Towing rip off the front end bumper of my car before the car was even connected to the tow truck. Of course he could not speak English when I tried to talk with him about what happened, but he had no problem accepting the order when it was called in. I still allowed him to tow it to a Triple AAA because the damage was done and someone needed to secured what they could back onto my car to be able to drive it once my tire was fixed. We have a video and pictures of him trying to fix it after he ripped it off. I have called the business and the manager refuses to speak with me, however I will get reimbursed the cost of $2500 for the damages from LDA Towing. read more

AWFUL EXPERIENCE. I wish I had read all the negative reviews online before I allowed this company to touch my car. I had a dead key fob and could not get my car to start so I called AAA. The technician insisted it was the battery even though I showed him that the key warning light was clearly showing on my dash. He tried to jump it but it would not start and later had to be towed to the dealer. The service tech said that my battery, ECM & BCM had all been blown out most likely due to a "backward polarity jump start" meaning the technician hooked up the jumper cables the wrong way. I now have a $3500+ service bill on a vehicle that has only ~20,000 miles on it. I have filed a claim with AAA but they will not do anything without "indisputable proof" meaning I essentially would have to have a video showing the technician jumping the car the wrong way. If you call AAA and they send this company CANCEL. And if you do decide to use this company make sure you VIDEO everything they do. I will be dropping AAA immediately and l will never use this towing company again. You can see the poor quality of their customer service in their responses to the negative reviews posted on Google. It seems like they refuse to take accountability for anything, but there are too many similar reviews online for this to be a coincidence. read more

I used this business & was very disappointed of the end result. I contacted AAA due to a flat tire when Carlos came out to provide service he stated he couldn't remove one lug, which resulted to having to tow my car to his shop to have it removed in order to fulfill putting the spare tire on. I asked what would be the cost in addition to what AAA was paying on my behalf as a premier customer " he replied nothing & advised me to call AAA to let them know he has to tow". I asked would they also let me know if they found a hole or the root cause to the flat tire considering my tires are new & asked who could I speak with when checking the status. He replied " yes they can let me know once they get the lug off the status of the tire, maybe it could be fixed with a patch & as for as the status to ask for Carlos." He was speaking to me as if Carlos was someone else; which I later learned after the unsatisfactory service . he was Carlos ( how misleading). I never received a call from the business & nearly 3 hours had passed. I called asked for Carlos & was given a different number to call Carlos. I spoke briefly with Carlos he said " he wasn't sure of the status but he'd call me back in 30 minutes ". An hour later no call, so I called back "Carlos" apologized & said my car was ready, I had less than 45 minutes to get there before closing. When I arrived in the office to ask for my car a gentleman handed me a bill for over $180. I asked for Carlos, he said " he wasn't available & I need to pay & sign before he could release the keys". I was totally disappointed & dissatisfied with the misrepresentation & cost. However, I was dropped over and needed to get my car. I paid but stated I did not agree and will follow up with Carlis on the next business day. The next morning (6 am) I awakened to what appeared to be a tire going flat. I get in my car turn it on and it tells me my tire pressure is low. I immediately went to get air and it appeared to resolve the issue by early afternoon it was reading again low tire pressure and I noticed the tire didn't appear as full with air. In between the time 6am & noon I did attempted to reach Carlos after 9am & again before closing but was unsuccessful. Day 2 I awakened to the same thing and followed the same routine ( putting air in the tire, called to speak with Carlos & again unsuccessful). I decided to pay the business a visit early afternoon. Once I got there I explained to the gentleman my concern & the billing issue since again I was told Carlos wasn't available. I also inquired about why was there a line saying tires replaced and a hazardous waste charge as if they had to dispose of my tire when it was never replaced or repaired. He couldn't give me an answer then he dials someone on his cell and handed me the phone. It was then when I discovered it was Carlos the same individual I spoke with earlier when he came to my home to service my car ( change from flat to spare). I explained to him in detail of my concerns & also brought to his attention he said to me before towing my car @ it was no additional cost considering he didn't have all the proper tools available to remove one of the 4 lugs, to call AAA for a service tow ( which of course is more costly than changing a flat tire to a spare). I also expressed to him no one contacted to say there was a hole in the tire or what my options would be. They took it upon theirselves to supposedly repair the tire instead of putting the spare tire on Charging me over $180, I explained that wasn't what we discussed, I disagree, I wanted my money back, the problem has not been remedied and I was mislead from the beginning starting with " the serviceman who spoke to me as if Carlos was a another person when he was in fact Carlos." Also. Instead of giving me other options he took it upon himself to take action on my car. Not only had this business received payment from AAA on my behalf but I was charged again for a service they or he " Carlos saw fit before discussing with me. He refused to refund me & I took my car to another business & learned it wasn't properly repaired. A patched tire without being plugged which is why air was leaking & I only was charged $28. I could have bought a new tire for what Carlos wrongly charged me for. read more