Had some problems with our unit. Purologix got it fixed even after I thought it was still not…read moreworking correctly. They continued to come out and test the unit and explained everything, cleaned it, refilled it and reset the schedule for optimal results. These are great people with a great business. I can highly recommend them. The unit itself is the best on the market so don't hesitate to call them.

I like the equipment I like the way it fits my house. Russ was good with helping determine that…read moreit's reliable. Water is great. This is the second day. I've been waiting for a callback from a missed service call I'm about done with these people. Ironically, I saw a LinkedIn ad for a dispatcher I think they need more than a dispatcher. They need more techs. I am not calling them again it's likely that I may replace this equipment with someone else that understands the concept of missing a customers schedule and how important following up is. UPDATE The service outage was an anomaly. Several individuals were ill and couldn't be at work and one person could not successfully juggle everything. I received a call today. We've set up an appointment. I understand what went wrong maybe I overreacted a bit, but it was so different than my prior service experiences. I thought something had gone downhill permanently, but it looks like I was wrong.

This was the third bike shop in our hunt for our 6 year old granddaughter. Third times a charm…read more Sarah was our sales person and she was fantastic! She even took her out for a short spin to test out the bike. Since this was Haylees first bike without training wheels, we opted for the single speed model, trek precaliber 20". No high pressure to upgrade and I appreciated the time Sarah took to ensure we were happy. We took Haylee to a big empty parking lot and after 2 tries, she was biking like a pro! Love that they include one free service and they also have a trade in program. We will come back for all our biking needs!

This is a great shop to purchase a bike or have your Trek bicycle serviced. Pride and his staff are…read moretrue professionals! I have bought two bikes from here and both experiences have been top notch. I ordered a new Trek Roscoe 7 in May and was told it would not be in until February 2022. I understand that there are product shortages everywhere these days and manufacturers are trying to catch up. I received a call on Saturday telling me the bike is in, which is great. I drove down and the bike was ready to roll out of the store. Ken explained everything about the bike and made some suggestions for additions and modifications for down the line. I also picked up a new helmet, pedals and a trail bag. Yeah money flew out of the wallet today. When you purchase a new bike here you get deals on servicing and maintenance when you have it done here, which is nice. Definitely check this place out if your in the market for a new Trek. Oh, sorry no pictures because I left my phone home. However, the layout of the store is really nice. It's clean and bright. They have this big screen that you stand in front of that takes your measurements for the bike you are looking to purchase which is quite nifty.

The owner is condescending and rude to say the least. My son has a defective tire but instead he…read moreblamed my son's weight, he said in front of a child with Autism that he was fat and needed a bigger bike!!! Disgusting human being!!!

I want to give this place a good review, but I can't. The work done was fine, the customer service…read moreexperience was fine, but I should have gotten a written estimate before leaving my bike. It ended up being 3xs what I expected. I'm a single mom whose kid found an old bike in our basement. He had outgrown his so I was happy to fix this better sized older bike up for him. But now I am facing a period of financial hardship due to this unexpected cost. I would recommend getting a written estimate and request being called for approval to any adjustments to it.

Rob and the entire team at The Bike Guy are not only passionate and knowledgeable about cycling,…read morebut they are awesome humans. Last weekend, I thought I had lost my car fab somewhere on the trail. I came back in a panic and without hesitation, they let me take one of their e-bikes out to go back and retrace my 25 mile ride. When I got back, without finding my fab key, they told me to leave my car as long as needed and helped me figure out a locksmith. They were kind and genuinely caring. As fate would have it, upon loading my bike into my friend's car, I saw my key fab had somehow fallen from my pack and gotten lodged into my bike frame where it remained for over 18 miles! Thank you so much to the team for all your help and care!

Did some bike shopping here but ended up buying from a competitor…read more Sales person was very friendly. Helped me narrow my search. Alas the model I needed (large frame version) was not in stock. I test rode a smaller frame version. They offered to let me buy a bike and order the large frame version for me. I suggested they call me when they get one in stock. Nyet! Salesman was not willing to do that. I guess trying to motivate me to buy a bike. Spending over $1000 requires me to physically try the product before I buy. I bought from a competitor.