This office has an amazing staff both front and back office. Dr.Lin always make the experience so…read moreeasy and down to earth for my niece. Always reassuring her and explaining each procedure. Mari in the front office was able to help me with billing.

UPDATE (July 1, 2026): Retaliation & Patient Abandonment…read more Since my last review, I have: Filed with the Dental Board: I submitted a formal consumer complaint regarding Dr. Yuyaobilly Chai's and Dr Winston Lin's unethical care sequencing and the office's predatory billing practices. Triggered an Investigation: An active investigation is now officially open with the state regulatory board and insurance compliance teams. Faced Office Retaliation: Instead of addressing the administrative failures, the office retaliated immediately. I received an Express Mail letter from the clinic officially terminating the doctor-patient relationship and firing my minor children as patients. Suffered Financial Harm: Because they abruptly canceled my daughter's scheduled oral surgery and withheld necessary medical referrals, I am now forced to pay out-of-pocket to urgently find a new dental office and restart her care. This corporate contract machine would rather completely abandon minor patients than operate with professional honesty. The certified paper trail of their retaliation has been forwarded to the state board.

Kids have been coming here for years! Always positive experiences. Starting some orthodontics work…read moreand so far the team has been great! Special shout out to Dr. Justin and RDA Gina for arranging same day extractions, and for doing such an awesome job! Also the office staff is always kind and helpful in making appointments and doctor's notes for school.

I'm a little sad to write this. I've been bringing my 7 and 8 year old here since they were babies…read moreand, with few exceptions, we have had good experiences. My daughter is autistic and non-speaking and also has some medical trauma, so being in any clinical setting is understandably upsetting for her. She is petrified from the moment we walk in; she cries on and off, clings to me like a koala, and refuses to open her eyes from the second we enter the building, but is still pretty compliant with her (very basic) exam. We usually have to wait 15-20 minutes before being taken back, which doesn't help either, but I get it. Today we got some of the usual stares and eye-rolls when my daughter started getting upset, which I don't like but tolerate. We are used to it. My daughter's exam began first, and the hygienist was wonderful with her. She finished before my son was done, so I took my daughter outside to grandma and then returned for my son. When I came back, my daughter's hygienist was huddled up with my son's (he was halfway through his exam, still in the chair) having an animated, whispered conversation that switched topic as soon as the one facing the doorway saw that I had returned (she all of a sudden started pointing to a picture of three kids at my son's hygienist's work station and started more loudly talking about them). In all honestly, they might not have been talking about us or my daughter's behavior during our visit, but it felt like they were. And they obviously knew that they looked like they were, since they so obviously changed the topic and manner in which they were speaking, and then abruptly ended the conversation. And as a nurse, believe me I get it. We all need to vent after a difficult assignment. But as the parent of a disabled child, it stings. I've come to expect this kind of behavior from average people when we're out and about, but in a professional/medical setting I expect better. It caught me off guard. We will probably continue to come here, because we have had mostly good experiences and I know everyone has an off day. It's also entirely possible that we were not the topic of conversation between these two hygienists, but it certainly seemed like we were, and it continues to bother me. My daughter does the best that she can, and it usually isn't "good enough" by most people's standards, but I am very, very proud of her and her progress. Maybe save the personal conversations about your patients for when they've left for the day.

Both my boys have been a patient at this Elk Gove location for as long as I can remember. There are…read moremany Kids Care dental location but this one is convenient for me and well-maintained. Also, we love Dr. Kevin! He is friendly, funny and professional. I feel like he cares and can relate as another good human being. When my boys were little, they love the video games and playroom while we wait. This place is really created for kids. From playroom to watching the ceiling TV during the cleaning and goodie bag with balloons when you leave. It is all great! Because they are great and popular, scheduling can be difficult.

We went to what we thought would be our son's last orthodontist appointment to get impressions for…read morehis retainers. Instead, after shaving between his front teeth, the orthodontist told us he needed another six weeks of treatment because of the angle of his teeth and to fully close the gap. I don't have an issue with doing what's best for my son if more treatment was needed. My issue is that the decision was made without talking to me first. Extending treatment by six weeks is a significant change, and I would have appreciated being told the reason and given the opportunity to ask questions before the procedure was done. The staff has always been friendly, but I hope the office improves communication with parents when treatment plans change unexpectedly.

I called to schedule dental appointments for all three of my children and was able to book one for…read moreFriday and one for Monday. I confirmed both appointments. When I later received a phone call, I thought it was a reminder, but instead I was told that I had "missed" an appointment. I explained that I never received any reminders. During that same call, I was informed that my other son's Monday appointment had been moved without my consent because it was supposedly not confirmed--despite me confirming it previously. I asked to speak with a manager and was told no manager was available. I then asked for a complaint number or another way to escalate the issue and was told there was none. The lack of accountability and the rude tone during this interaction were extremely disappointing. To make matters worse, I am currently caring for a child with sickle cell disease who was recently hospitalized, and I had just spent the entire night in the emergency room with my oldest son. Being treated with such disregard during an already stressful time was unacceptable. This experience shows a lack of care and value for families and patients. Because of this, I will be moving all of my children's dental care elsewhere.

Staff is great, we always get seen at our appointment times and the waiting room is very…read morekid-friendly. I always have to bring all my kids (even the ones that don't have appts) and they make sure they accommodate us as best they can! They are really friendly and take great care of my kids!

I just left my son's appointment feeling so happy! My son is extremely anxious about going to the…read moredentist--so much so that I've had to reschedule his visits multiple times. Somehow, we finally made it in, and it turned out to be the best experience. Despite being terribly nervous--he was even shaking--the dental hygienist, Graycie, greeted my son with a warm smile and immediately put him at ease. I explained that he struggles with anxiety, and she truly worked her magic. She made him feel comfortable and safe, allowing him to ask questions without ever feeling rushed. Graycie explained every instrument she was going to use, the sounds they would make, and what he could expect throughout the visit. She even gave him a mirror so he could watch what she was doing if he wanted. I am really trying to build positive experiences for him, as dental visits in the past have not been easy--and this one made such a difference. If you have an anxious child, I highly recommend asking for Graycie. She is absolutely amazing. Not everyone is meant to work with children, especially in the medical field, and she truly is a gem. Thank God she was there to help my son get through today! Also, the office staff were incredibly friendly, the office was very clean, and overall it was an A+ experience.

Do not recommend this dental practice for young children. Came here three times over the years with…read moremy child, but the last time was the last straw. They have you physically restrain your child, so that automatically puts them on edge and mine cried the entire time. (Of course resulted in being traumatized during future dentist visits.) Additionally, they didn't automatically give us a toothbrush/toothpaste bag after our most recent visit; it's standard for any child (or adult) after going to the dentist, so I thought this was odd. I asked about it and then had to wait while they figured out if my kid should get one. (Two stars because the first Dentist we saw at this location wasn't as bad as the second Dentist.) If your child is old enough to just hold still, they'll probably be fine. However, the Dentist my child has seen recently doesn't seem to be good with toddlers or understand how to interact with them.

I would highly recommend Dr. Susan Bravo Manangan if you need a dentist or a new dentist. She is…read morevery professional, compassionate, easy to talk too and has genuine empathy for all her dental patients. The dental staff is also very professional and highly motivated to provide exceptional dental patient service to everyone. Kianna, one of the dental assistants is highly knowledgeable with all dental insurance questions. I highly recommend Elk Grove Dental Care from light dental cleaning to more complex dental care. Dr. Susan Bravo Manangan is also bilingual and speaks the Filipino language.

I had a phenomenal first experience here. I chose to get my crown done here and I am super content…read morethat I did. The office is super clean and all of the staff is kind and greeted me with a smile. Valerie, the registered dental assistant made me feel super comfortable and she was super attentive in answering any questions or concerns that I had. You could just tell she has substantial experience and I am glad she started my care during my visit. Dr. Ahmadi was great and the crown process was quick and painless. I would recommend this office to anyone and I am lucky to have found them!

Today was our first time here and the staff were very supportive and helpful. They checked in on us…read morewhile we waited and the process was very smooth.

Love this dental office! Making appointments is always a…read morebreeze and all my questions are always answered. Jeralyn up front is always helpful! My daughter looks forward to coming to her appointments every time!

If you want your kid to have childhood trauma, afraid of going to dentist, go to this place…read more Not kid friendly, no empathy, no care. AT ALL. Took me me a year to write this negative review, because I've found a decent children dental place that treats my daughter like a human being. Truly appreciate the level care of the new place and still have seconded trauma from this Dr. Janice Work. We were in the waiting room, and my daughter saw a kid coming out bursting in tears crying, she got REALLY nervous and scared, she whined and complained she wanted to leave now. Then we got out the waiting room and they called us, my daughter suffered from the PAIN, even I could even feel it. Our doctor, she was very OLD, and she added the numbing and turned around, she pulled off ALL three teeth right off without waiting for the numbing to kick in, she pulled off the teeth, which left my daughter in horror. My daughter cried while she pulled off the teeth, and I watched her suffer, knowing that i'll never come back to this horrible place ever again. Half way going home, she stop crying, I asked why she stopped crying and she said that she couldn't feel her lips anymore. The numbing JUST kicked in, the horrible doctor we had should have waited, she barely even cared she was crying in pain. Few weeks later, there was a bubble on her gums, maybe she placed something wrong which left an infection or something. This started her trauma of going to dentist, even if it is just a check up. I don't recommend going to this horrifying place, go somewhere else better than this torture chamber. Highly not recommended! Go some where else that treat your kids with care.

Children mistreated here! Invoking my no-return policy!…read moreWait times way too long! Rudeness to parents and children abound!

OMGOODNESS! It's been a LONG time since my last review at Laguna View Family Dental!…read more I have been a patient here for about 14 years now. I'm a big baby and for some reason, dental was my least favorite place to go. ;) I have found Dr. Leo Townsend, DDS to be very professional and gentle! All of his staff are knowledgeable and friendly as well. The entire staff works as a team and are like family. I have my teeth cleaning and exams done regularly. From time to time, I am embarrassed to say they find those pesky little cavities!! My insurance covers most of it and I am out of pocket for a few dollars. Now, when they find something forming with their high tech gadgets, I do not wait. When you wait, and after time it becomes an emergency, that's when more work is needed. This office offers much more services than I've used. There's implant restorations, Invisalign invisible braces, pediatric dentistry, and more. The office is very serene and sterile. All of the staff are friendly and welcoming. I highly recommend Dr. Leo Townsend!

Its been 3 long years since I have seen the Laguna View Family Dental Team. They welcomed me back…read morelike I have been on routine visits. I always feel welcomed and I love going to the dentist, especially to see Dr. Townsend! Hands down one of the BEST Dentist's I have ever come across. During my visit, I got to see a lot of similar faces I remembered! I received a routine cleaning by their dental hygienist, who is one of the best out there! Dr. Townsend came over after my cleaning and we caught up real quick! He's such a professional and can be personal where he truly cares for his patients. He gave me options of what procedure I need done and the "what ifs" scenarios. I truly appreciate how honest he can be and doesn't sugarcoat anything. He thanked me for coming back in and made me feel like Im part of the team/family. If you're new, make an appointment! Read all my reviews! This team is worth the time!! Super friendly and professional!!

First time impression . My sons in on the spectrum sent ice to many things and dentist is one of…read morehis most fears. He was very cooperative and he was relaxed he let doctor do his work and doctor was very patient with him. Office experience always the best. Welcoming and answer any questions I have.

The staff has consistently been polite. I truly value the text reminders about appointments,…read morepaperwork, and notifications for parking arrival. My daughter's hygienist is very friendly and ensures that she feels at ease with all the procedures that will be done. Dr. Ho is incredibly personable and takes the time to thoroughly explain everything, answer all our questions, and ensure we are comfortable with the recommendations. The office staff is also very welcoming and helpful.