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    Le Labo

    3.2 (42 reviews)
    Open 11:00 am - 6:00 pm
    Updated 1 month ago

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    Le labo scents

    Love this location everyone here is always so helpful and patient just wanted to thank Stephanie and Sabrina today for a welcomed experience thank you!

    Roy T worst service
    Bomi C.

    I usually hate leaving a negative comments but I felt so uncomfortable after leaving this store. The staff named Roy T was so unfriendly. First of all he doesn't greet or bother to grab the things I asked him to. He doesn't even bother to stand up from the stool. If it was busy I would totally understand...but that guy was so lazy to even get up. Haha seriously.wth. I really don't understand why they hired someone who is not even welcoming customers and don't even bother to help them out when I politely asked him to. Seriously. If managers sees my comment, please train your staff. Seriously Customer service sucks here. I don't even think he deserves a 1 star. I just spent $100 dollars and came out feeling super pissed off Roy T . You must be ashamed.

    hmMmMm
    Shwe N.

    i'm a perfume enthusiast connoisseur lover whatever ya wanna call it i lov them all but especially another 13 and matcha 26 and bergamote 22 !! and i lov the location it's perfect for a nice day in LA and everything around

    My new scents! City Exclusives Discovery set!
    Sharon L.

    My bff and I were not planning to get anything. I just wanna show her the new scent that me & my bf have been recently wearing - Another 13 and The Matcha 26. But David with the blond hair was super helpful and patient in explaining to us each scent that we sampled. I decided to just get 1 but I ended up with the discovery set because there were so many scents that I liked... same thing with my friend. If not for David's patience and excellent customer service, we might have not gotten any of it. But yes... David did his job very well! We would like to give him commendation for it! It will be an advance birthday gift for myself then lol!

    Miji L.

    Not sure why this location has a bad review, but I really enjoyed my experience here! I forget his name, but the guy who helped me was super friendly, informative, and patient! I would come again except the parking here is a little tough being in the arts district so please keep that in mind when coming to this location!

    Nice bag
    Jimmy T.

    The quality of the products here are amazing. However, the customer service is worse than horrible. The lady with the thick eyeliner and dark black hair that assisted me on Saturday March 13, around 5:30, spoke to me in the most condescending tone of voice that I would have not bought the product if it wasn't a last minute gift to my good friend. Her tone of voice and snooty attitude makes me wish I had just ordered the gift online. Hot tip: buy online. Also, this is the first time I ever write a negative review.

    6/27/20: Boarded up after the looting
    Andrew W.

    I'm no fan of Le Labo, as my other reviews will attest. It's Estée Lauder, so it's not some small, artisanal fragrance brand. Moreover, ever since Estée Lauder bought them, their prices have soared despite being able to take advantage of economies of scale, which should mean the price goes down. So the price is high because of some perceived notion of fanciness, not because of any special inherent quality. This stuff comes from the same factory as Clinique Happy, folks. That said, on my recent visit, the staff were very nice and helpful. I really wanted to support them and even bought one of the city scents samples just because I wanted to make some sign of support for the people out there working to give us some semblance of normality. They were really great. So one star for the fake luxury charlatanism of the brand, but five stars for the staff here ― it evens out to three. That's as high as I'll go for Le Labo. Ever. (¬_¬)

    Lola M.

    04/03/2022 3pm on a Sunday we came here and we were strongly disappointed. The employee there (Ashley) made our experience very uncomfortable and we felt racially profiled. She didn't want to greet us and was acting as if we were an imposition to her day. Love the brand but strongly suggest you shop online or a different location. I wouldn't go back to this location simply because of the costumer service.

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    Photo of Pietro M.
    131
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    6 years ago

    Excellent service.... love it there. The best le labo post! I could go there one a week.... wait I already do!

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    4 years ago

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    Page 2 of 2

    Ask the Community - Le Labo

    Review Highlights - Le Labo

    Stephanie was so kind and professional upon myself entering, receiving my purchase and exiting.

    Mentioned in 3 reviews

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    Perfumes Los Angeles

    Perfumes Los Angeles

    4.7
    (106 reviews)
    1.2 mi
    $

    Great place to go for a huge selection and great prices. My sales lady Vicky was tremendous. She…read moreprobably spent 1-1/2 showing me not only the ones I wanted to sample but some others she recommended. It' hard to tell from a thin strip sprayed and other scents in the store...coffee beans really don't help. But I'd spray a bit on my skin and ask the other sales ladies what they thought. The one's I bought I liked and they loved! I bought 3. They were authentic (not fake like a lot of those booths are in downtown fashion district. Look for a metal stamp on the bottom of the bottle next to another stamp. If it doesn't have a metal stamp or engraving in the bottle, it's probably fake. Mostly men in there. Vicky even showed me how to get a bigger discount and asked me if I wanted bottled water. I took two. With all the booths in front of the stores in that area it's hard to find but I did. Parking is a scam...they wave $3 or $5 signs and point you to building parking and then when you get there it's $20! She said the $3-$5 was weekdays. But I felt safer there so I paid the $20. But I really just wanted to compliment Vicky for her patience with me. Give her a raise boss...or at least kudos. Many kudos. Thanks Perfumes LA...I'll be back.

    I have been there 3 times, the first time Claudia helped and everything went smoothly I spent over…read more$1,000. The 2nd time I went there, a male supervisor intervened rudely into our conversation. I didn't make a big deal about it since he was not the one helping me. However during my 3rd visit there. I spoke with an assistant supervisor names Amelia who put to the side the last bottle of fragrance they had left for me. I was driving through the horrible traffic in LA and Amelia somehow had to go home. Unfortunately, the same Hispanic male supervisor made me feel like I was a burden. He must've stopped helping me at least 3 times to go help other people. His excuse was there were short of staff. By the time he called Amelia and located the fragrance she put aside for me, I was over it. Not to mention the fragrance had no plastic on it, which tells me that it was used. Honestly, I went there not because they have the best price, it's merely because I don't have the patience for shipping. Nonetheless, if you are looking for authentic fragrances you can go on Jomashop, or Fragrance net, Maxaroma or Scents Angels. Needless to say I will not be going back!

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    Katt is a great Sales Rep.I got great deals for both of these awesome fragrances! She is very knowledgeable of any product you ask about.
    Katt is a great Sales Rep.I got great deals for both of these awesome fragrances! She is very knowledgeable of any product you ask about.
    #News Due to severe weather conditions, we will be closing the store today (01/23/2017) at 2:00 pm. We will resume our regular schedule 1/24
    #News Due to severe weather conditions, we will be closing the store today (01/23/2017) at 2:00 pm. We will resume our regular schedule 1/24
    Perfumes Los Angeles

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    Scent Bar Hollywood

    Scent Bar Hollywood

    4.5
    (203 reviews)
    6.9 mi
    $$$

    INCREDIBLE staff and selection. Where do I start? Damn, I did not know what to expect and while I…read moream still learning, I have learned so much just coming in and speaking to the staff and discovering so much in this amazing world of olfactory magic. Everyone who works here should be paid as much as any other true professional in their field. They appear to know EVERYTHING. How is this possible? True professionals and absolute EXPERTS. Thanks again for helping me find what I wanted and what I was able to gift to those that I love. I will be back.

    It was my first time at Scent Bar, and I'm so pleased with the excellent customer service that was…read moreshown during my visit. Ronny was especially helpful, and gave me fantastic recommendations based off of the notes, accords, and fragrance genres I enjoy the most. He's so genuinely kind, charming, and knowledgeable about all things Perfume. He took the time to answer my questions, and show me all the fragrances I was curious to try. I ended up buying a full bottle of one of my favorites. I'll be back for more very soon !!!!

    Photos
    There is so much here that you could spend a few weekends sniffing gorgeous perfumes and being educated at the same time!
    There is so much here that you could spend a few weekends sniffing gorgeous perfumes and being educated at the same time!
    People were almost dancing, the atmosphere was so festive, appropriate for the Studio 54 concept.
    People were almost dancing, the atmosphere was so festive, appropriate for the Studio 54 concept.
    There are only a few launches of Fifty Four here. LA is lucky to have been selected for one of them at Scent Bar, Hollywood.

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    There are only a few launches of Fifty Four here. LA is lucky to have been selected for one of them at Scent Bar, Hollywood.

    Le Labo - perfume - Updated August 2026

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