Do yourself a favor and go to Venus Gifts a couple blocks away. Everything is much classier including the service. And they happily will exchange any gift you received that you don't like. Literally less then 5 minutes away you can get treated with respect. I'm surprised these losers are still in business. The owner is Shiesty as hell read more

Disgusting service. I had a return to make and the lady without looking at my face said we can't return this. The date was past the deadline- which is completely okay she could have KINDLY explained that to me without being so rude. The worst part is this wasn't the first time she's acted this way. read more

I don't usually leave reviews, but my experience at this store was frustrating enough that I felt it needed to be shared. I came in to return an item I had recently purchased--something that's still being sold in-store, mind you--only to be met with an incredibly rude customer service representative. She immediately shut me down, stating the item was considered a "seasonal gift" and therefore ineligible for return. I tried to explain my situation calmly, thinking there might be some flexibility or at least a more respectful conversation, but she wouldn't budge--zero empathy, zero effort to help, and a lot of attitude. I understand stores have policies, but customer service is about how you communicate them. A little courtesy goes a long way. Unfortunately, this experience left a bad taste in my mouth. I won't be shopping here again, and I'd recommend others think twice, especially if you value being treated with basic respect. read more

Don't shop here unless you want to ask the price of 100 items before making a decision on what to buy. Nothing is labeled.

The most beautiful store ever with top class 'merchandise and amazing staff. Feels like being Alice in wonderland, so much to look at and to choose from. They order anything I like and get it in no time versus anywhere else. They are super helpful and nice, walking in their store always brings a big smile on my face. Definitely worth checking it out, I highly recommend it. read more

Le Papillion By Naz - Swans - Jewelry Near Me - Glendale, California

First and definitely the Last time! Extremely rude and low class customer service. The owner has Mental issues, cant control herself and likes to yell at the customers, Shame! Before running a business I strongly recommend her to take some anger management classes. They have different understanding of an Exchange Policy! Please be aware if you decide to exchange an item it has to be the same amount or higher and they never tell you that! This is what they mean by Exchange! Scammers They claim themselves as a Boutique, but their attitude & service is far away from that! read more

Wow, I was hesitating coming on here to write a review about this despicable store owner but in a weird way it's comforting reading all the other bad reviews. On Sunday, I went to the store with my mother to buy her something for her living room. I had store credit from a gift I had received 2 weeks ago. I returned it and received a store credit slip that stated I had $110 in credit. When I returned to the store, I chose a piece that was $200 and the lady said it was on discount for $140. My store credit was for $110 so I expected my total to be $30, right? No I was wrong LOL. The lady told me that because I was using store credit that I would not receive the discount on the item and would have to pay full price. I explained to her how that makes no sense and that my store credit of $110 was initially paid in cash by my friend who purchased the initial gift. She started yelling at me and started using Armenian/ Russian curse words. I was completely shocked at the words that came out of her mouth. The interaction escalated so quickly - I felt so bad that I had brought my mother into that store. It honestly ruined my whole Sunday because I carried that negativity on my shoulders for the rest of the day. I told the lady I don't want anything from her store and that I wanted my money back. As she was yelling at me she started writing me a check and in that moment I stopped her because anyone who witnessed this lady's actions would know that the check from her hands would either bounce or be fraudulent. Disgusting attitude and HORRIBLE customer service. I don't know how she is still in business after reading all of these 1 star reviews. Big time Scam - Do not shop here, they are barbaric and have no respect for their customers. ZERO STARS. read more

I don't usually post negative reviews but this store was lacking so much in customer service to the point where I regretted giving my business to them. Will not ever come back. read more

Super unprofessional!! Rude and bad attitude across the store! Won't shop here anymore! Not my first time interacting with the rude owner who is an entitled and rude person in general read more

Extremely rude owner! Honestly tried to support local shop but I should've taken my business elsewhere.. at least we wouldn't get attacked there. Ridiculous prices and the store is a complete mess with stuff everywhere stacked on top of each other. She wears no masks and comes so close to your face and speaks to you with a terrible tone. OH and you only have 30 days to choose something if you're making a exchange. After that your money is gone. Never again read more

Customer service is crap! Went it to look at a few pieces. First, when i picked up an item to look for the price the lady said "dont touch anything" with a rude tone. Then when I asked how much it was she responded in Armenian (which i dont speak or understand). When I told her I dont speak Armenian she said "thats not good." Meanwhile the owner is speaking to my mother in law & proceeded to tell her "dont speak to me, your armenian isnt good." Mind you, my MIL is waaaay older then the owner & Armenian is her first language. How disgusting can you be to tell someone older then you not to speak to you because you dont like the way they speak?! SHAME ON YOU! Save your time & money!!! read more

I don't even second guess when I want to buy luxury items for my family & friends. Le Papillion is a small but mighty boutique style store, you can't miss it! Every time I have gone I have been accommodated and treated amazingly by the staff. The 1 star reviews don't make sense: I went in prior to Easter looking for a set for my assistant. The workers were so extremely busy and I saw how they were going back and fourth accommodating clients. Aside from being so busy the ladies helped me pick nice timeless McKenzie Child's set for my assistant. They even advised me what to get and not to get for a timeless look. The ladies helped me load the items in my vehicle and gave wonderful service. If you're looking for tasteful exquisite pieces this is your location. read more

AVOID this place at any cost!!!!!!!!!!!! if i could give zero stars i would - worst customer service, the owner NAZ is extremly rude and nasty. the prices depend on your appearance and wealth, i wont ever recommend anyone to go here, do yourselves a favor and shop elsewhere. i had an item for return that was a gift and she only gave me the refund as a store credit at -50% less than the actual price. complete SCAMMERS!!!! I returned a 420$ gift and got 175$ store credit back because I was a few days late to exchange within the time period (14 days) cause I was covid positive (I did call and ask the owner NAZ if it was ok to return after I'm healthy & tested negative) she said yes it's fine as long as you don't step in my store in a very nasty and rude tone! TOTAL SCAMMERS!!!! They need to be reported, and i will do anything in my power to do so! ITS TIME to file a complaint with the better business bureau. (BBB) I mean just look at all the other reviews! Blows my mind how they're still in business!!!! read more

I hate leaving a bad review and I wanted to like this place! But all the bad reviews are correct about this place and their customer service! I called and ordered couple of things during a special " barn sale" . The owner, Naz said that they have couple of the items that I ordered and whatever she doesn't have she'll get it for me, without any problem. I called back the day she told me to, she already came up with excuses that it didn't arrive on time and to wait more. Or, I can go and pickup whatever she had, and wait longer for items that she didn't have. Insuring me that she put on hold all the items I ordered and that I can go and pickup whenever I want, during the next week. Ok, no problem, I can wait. I waited, and called back again on the new due date, noone answered. So I decided to go to the store and check if everything arrived, if no, I'll just pick up whatever she had on hold for me. So, I went to store, Naz was there, I told her I came to pick up my items, she just turned around & told me that nothing was left! When I asked her how come? she was holding for me some items and told me to come and pick them up any day! She just told me VERY RUDE that the sale ended and she doesn't have anything for me. Without even looking at me or having normal conversation or explain why she sold my items.... I had nothing else to do but leave, without even trying to get any explanation of why she LIED! I am a business owner myself, and the most important thing is a good customer service! This place has ZERO CUSTOMER SERVICE! They have their old customers and they only work for them! This is so UNPROFESSIONAL!!!!! read more

I usually don't write reviews. I felt as I entered this beautiful store like I was being judged. They were sitting around a table having pizza looked around checked me out and continued to have their lunch.I was not greeted and when I asked for someone to help me I felt a negative attitude. No one smiled, looked at me, or even said hello.I felt like maybe the store was closed but then the door was open. So I asked them if they are open.I'm sure if I Happened to wear my designer shoes and my designer bag that day I would be treated differently. I feel like our society should be better than this. I'm so tired of Armenians treating other Armenians in such a trashy way I was trying to exchange a beautiful frame for a different style of equal price but they did not have it in stock. When I decided to ask for a store credit to use it at a later time when they have the frame of my choice in stock they proceeded to start processing this but would not refund the tax amount. When I inquired about this they notified me that the tax was already paid to the government so they shouldn't be refunding it to me. I told her (the owner)that I have never had this issue with any other store. I should be refunded the exact amount that was paid which includes the tax. When I come back and use my Store credit I'm certainly going to be charged tax again. She said that's not how things are done at their store. That was all very confusing and strange. Possibly illegal? They said they will refund only the price of an actual item but not the tax. At that point I was getting frustrated and felt that it was not worth my time or energy to argue with her. I just chose something else to exchange my item with. This happened a couple of years ago but it's been on my mind so I wanted to make sure I share this experience to warn other customers. I had forgotten about this but recently a couple of my friends shared a very similar negative experience at the store. In my mind I thought that maybe that was just a one time occurrence and it shouldn't be highlighted. Now I see that this is a recurrent chronic situation. More than anything I hope the owners will try to look deeper within themselves and try to understand the source of such Need to be rude to others. It is so much easier to be nice. Treating others with disrespect takes a lot more energy. read more

My family and I were so excited to find a store that offered so many beautiful Mackenzie Child's Items for purchase. We walked into this store on a Saturday afternoon and the owner seemed busy and since it was the holidays we decided to leave and come back the next day. We drove back (45 min drive) the next day at arrived by 3:40 ready to spend A LOT of money. As soon as we walked in we were immediately told that they were closed and that we needed to leave. She was so unbelievably rude to us even though she recognized us from the day before. I would never waste a single penny on this store!!!!!! read more

The absolute worst customer service you could imagine. I had to beg someone to help me, even though there are multiple employees. Also, I asked for 2 boxes for my 2 gifts and the skinny woman in the gift section was refusing to give them to me. She was giving me attitude and even called me pretentious. It was raining and I kindly asked for a bag to place the 2 gifts in and the woman reluctantly threw a bag at me. Even when I looked at her and said "have a great day", I didn't get any response back. Places like this need to go out of business or hire new management. I'm Armenian and I know their customers are mostly Armenian so I will make sure to inform all of my Armenian friends to never step foot in this store again. If I could give a minus review I would. read more

want to shere my experience with you guys, I like customer service first even if you want just look withouth buying anything they always wecome you and always spending thair time with you trying to show everything you are asking for. The produc they have is always in perfect condition. The only stor that Im going for almost 5 years . read more

Absolutely DISGUSTED by the behavior of the owner of the store. Was about to purchase something but the owner would not stop glaring at me, just with the most disgusted angry look I have ever seen, like I had offended her by simply entering the premise. I have never felt the compulsion to leave a negative review until now, this is my very first. Please do not give them any business, the owner judges your skin color and class, and makes her distaste very visible. I've had a lot of racist encounters but none to this extent, her look was of pure contempt and borderline rage. read more

I'm sad to do this, however in order for businesses to improve they need to hear all feedback. I got a gift from a friend in September, went into the store the same month to return the item and get another item. I was told it needs to be ordered, got a price for the items and that they will hold my credit until I'm ready to pickup. Fast forward over a period of 7 MONTHS and 5 phone calls checking in what item it is that I ordered, giving me a different price, loosing my credit slip and then finally that the items are in store. When we went to pick it up, they could not find the items. At this point I don't think I need to continue. This business needs to get a proper customer management system and efficiency improvement. Beautiful items, and want to support small and local will have to wait until they get it together. read more

I always have a great experience when making any purchases from here. I think the owner and her staff are kind and I've made a great connection with them throughout my shopping experiences. They have a variety of items and different brands available. They also have gift wrapping available! read more

I don't even know where to start. I walked in to exchange a gift that I had gotten and before even opening the box, the lady who was "helping" me, very rudely asks about a small stain on the box and claims that they cannot accept the item back because the box is stained. Her and the other lady working there continued to give us a hard time about it. I have literally never heard of this being a problem. Please do your self a favor and DO NOT go here. There are plenty of other stores in Glendale you can get the same merchandise at. Horrible horrible customer service, they do not deserve your business at all. I wish i could give ZERO stars. This was my first time there and best believe I will never be going back. I hope the little stain on the box was worth losing my business and this horrible review. Just found out, I was actually dealing with the owner Naz herself and she lied to me and said her name is "D" :) So pathetic, wow! read more

If I could give the owner 0 stars I would. Such a rude disgusting woman. The store is full of crap just like her attitude. Tried to exchange a gift after being home sick with COVID and she wouldn't let us because it was 2 days after the return policy. She was insulting and talked down to us like we were trash. Avoid this place like the plague read more

All these negative reviews blows my mind. What is wrong with you people, entitled? I don't even live in Glendale, but will go out of my way to drive to this amazing unique gift shop for any occasion. Naz and everyone I've come across who work at Le Papillion are beyond accommodating and professional, not to mention sweet. So thank you for always being so wonderful. See you all soon for the holidays! read more

I came here to buy a present for my sister!!! this place has a lot of choice! Dee helped me to pick up something and she gave me an excellent service! My sister was really happy! I advice everyone to visit there. I assure you won't be disappointed. read more

Le Papillion By Naz - Thank you Dee for all your help. - Jewelry Near Me - Glendale, California

Worst customer service. Some people forget where they came from. And the owner is one of them. Keep in mind, if it's not for your customers. You have nothing. Make a point to keep them happy. read more

They have a beautiful selection of Mackenzie-Childs and Michael Aram pieces. I was able to find something that was on back order online for months, but they had already received a shipment. read more

You walk in to this store and you can feel the attitude from the workers in the air. You don't have to do anything or say anything it's there like a big elephant in the room. Every time I go to this store I feel so uncomfortable. You may ask yourself why I go back. Because they do have pretty items and the only place in Glendale to buy one of the brands they carry that I like. The funny thing is that their attitude changes when one of their "good" customers walk in. As if they know from your appearance if you're going to spend money there or not. Absolutely ridiculous! I decided based on my own experience and other people stories about this store never put my foot there again. read more

I hate to write a bad review especially to a fellow armenian business but these people are just so rude, you walk in no hello how are you nothing you just get death stares. Ive spent so much money here but i will never step foot in this store again. This all comes from the owner naz who is extremely rude change your attitude and teach your employees customer service skills read more

This is meanest store in Los Angeles. I'm surprised that this store still in business. The owner and staff unprofessional and rudest people that I met. I felt I was discriminate at this store just because I don't speak Armenian language. I'm sorry but this is United States of America you cant discriminate person just because he or she doent speak you language. I would file offical complain against the owner and staff to BBB and Glendale city. I have witness and I'm gonna file offical complaint to California state against Le papillon by Naz. Just because I'm not Armenia and I don't speak Armenian you guys have no right discriminate me. Please stay away from this over price and unprofessional store. You can't exchange or return product because they thing you have no right at this store. Please if any one has witnesses and proof that you guys been discriminate at this store file complaint to BBB and Glendale city. read more

AVOID THIS PLACE AT ALL COSTS. Thought I'd support a small business but big big mistake. Horrible customer service. They probably get 5 stars by friends and family. Good luck running a business with that attitude. read more

To be honest, one star is too much for this place. If half of the reviews posted are all bad, then there is clearly a problem. The problem here, sadly is the owner Naz. I can't possibly imagine how she even kept up with this business with her rude attitude and horrible customer service. If I'm willing to spend 200 dollars on your merchandise, then you better treat me with respect. I do not recommend shopping here, let alone stepping foot here. I have told everyone I know to not give this place anymore business. Take my advice you guys, it is not worth your time or energy to even shop here. Hopefully the management changes, then I'll reconsider! read more

I love this store so much!!!! They carry all beautiful high end hold decor designers!!!! I absolutely love having naz or dede help me or anyone else in the store!!!! They are all so knowledgeable about the products and know for to help you style them for your home!!! After going several times, they remember you and know what items you have purchased and help you find new things that will match your collection!! They are like personal shoppers!!! If you are looking for a gift they also do free gift wrapping for all items you buy with beautiful wrapping and bows!!!! Cant wait to shop again read more

Stay far far away from this place!!! Buy your stuff from Neiman Marcus, Bloomingdales or Macys. Give your business where its appreciated. You will be 10000 times happier with the service. I had returned an item that I received as a gift and was given store credit. When I went back to use it the Owner refused to use the store credit. What the hell!!!!! People like this do not deserve to be in business, that do not know what customer service is. read more

Naz and her sister Dee have amazing taste. Come here regularly. Great selection and great amazing staff always ready to help. read more

Le Papillion By Naz - Jewelry Near Me - Glendale, California

Do yourself a favor and stay as far away from this place as you can. I had to go exchange a gift. The staff was rude, inconsiderate, and arrogant. They not only didn't want to help us find something but made us feel uncomfortable and as if we were a nuisance to them. They talked behind customers backs loudly in the store. Prices aren't even marked because apparently "it changes every week". Awful experience. You'd think in this store we'd be able to spend time looking through and thinking about what to purchase since we're spending hundreds of dollars and we want to find something special, especially with such a strict exchange policy. The moment I walked in, I just wanted to get out of there. I'll never return to this horrible store again. read more

Stay away from this store. Very rude staff and the owner is even worse than her employees. When you walk in to this store, the owner doesn't even say hello and she just sits there at the round table and judges the customers. My friend got me a gift from this store and I tried to exchange it for something else, but they made me feel so uncomfortable that I decided I would just keep the item instead of dealing with their judgmental faces. Also, none of the items display pricing so you don't even know what to expect. I used to shop at this store all the time, and my entire Mackenzie collection is from here. But I will never return to this store because the customer service seems to be getting worse and worse every single time and last Wednesday will be the last time I step foot into this store. I am sick and tired of supporting ungrateful small businesses. Last time I was there, I went to exchange the item and I wanted to buy few more items for my Mackenzie collection but I decided I will order everything I need from Neiman Marcus instead. read more

I don't normally write bad reviews but I felt the need to do so for this store. I recently went in to pick up some items and I was beyond shocked with the service and attitude of the owner. It was so upsetting because I usually buy items from her but I will make sure I never give any business to them again. I practically get yelled at for not wearing any gloves and was told to get out. I'm sorry, but gloves are not mandatory, I didn't know I'm supposed to wear it in order to walk in. I even had an appointment and was treated as if I shouldn't be there and that my business wasn't wanted. I know how customer service works and this is NOT how a business should be ran- based on other reviews, I'm not the only one that has experience this unprofessionalism. read more

First of all i walked in there and they stared at me like i was an alien i was there for half an hour no one cared to even ask what i was looking for. And then when i saw something that i liked i asked the price the answer was 150$ guess what i looked at the bottom of the item the price tag was (Home goods) 15$ this store is just a ripoff. i am never going back to this place again. Rude people no customer service read more

Happy Holidays and happy shopping everyone, please avoid if you are looking for a positive shopping experience. Regardless of the beautiful items in the store, Le Papillon by Naz, does not value kindness and respect. Customer service is a team effort and unfortunately when one person lacks in these skills it reflects poorly on the others who are doing their best to create a positive environment. Will be reporting to the BBB, hopefully they will learn from their mistakes moving forward. read more