Nice store with a good atmosphere and very helpful sales associates. Everyone that approached me…read morewas friendly, welcoming, and actually seemed interested in helping instead of just following people around. The clothing selection looked really nice and well organized. My only thing is this place is definitely pricey lol. Thank God it's only for women because I would probably spend way too much money in here. Overall still a good shopping experience.

I understand why this location has 3 stars, HOWEVER Sarah is absolutely wonderful and gives great…read moreservice no matter how busy the store is! Great selection and they get new shipments multiple times a week!! Everything here is expensive not the best value for the amount of money but i still enjoy shopping here so whateverrrr. Employees are only nice when they think they will benefit from commission, they definitely need additional training on customer service. Store is always clean and organized makes shopping very enjoyable.

I've always liked their online shop- so I was super excited to find a store in person! The store is…read moreclean, easy to navigate, cute and trendy items. Lots of dresses, tops, skirts, accessories and friendly girls that work there. I did get a top, but left a skirt because it was tooo see through. The dressing rooms are clean and love the huge mirrors and lighting!

Horrific customer service, would never shop here again. The girls are rude and literally spent…read moretheir time staring at me instead of offering any assistance. Would not let me accompany my young daughter into the dressing room, just stood next to me while I was waiting for her outside the dressing rooms, staring at me laughing. It was so bizarre. The executives at this location should make some changes. Shopping should be fun, not stressful.

Beautiful garments . The earrings only $25!!! I was stunned when I walked by bc this store style is…read moreright up my alley . The girl at the counter was so nice too , love their style and I want to go back and get some more things from here .

I bought a white shirt from here despite it being overpriced $77 , tried it on at home with the…read moreoutfit I had inspired to go with it but it didn't look nice so I came back for an exchange. The staff very mundane and not welcoming. Says said her manager said she can't exchange it because it smells of perfume. I smelt it , it smelt like their terrible fabric. I just left the shirt there for them. ¯\_(ツ)_/¯ If customer service would had been better or they could be more accommodating maybe the store would have better reputation. Anyway wish their business the best of luck

I stopped in the Burbank store to purchase some items for a friend…read more When I walked in, I noticed the salesperson, who in turn also saw me walk in. I walked past her, and after several seconds, I said hello. Her response seemed forced and annoyed hello. Five or ten minutes later, her coworker came from the back to clock out. No acknowledgment from her either. It was just the two of us in the store. I perused the whole store looking at the outfits. Not once did this salesperson ask me if I needed help or acknowledge my existence. She ignored me the whole time. With employees like her, it is no surprise why retail stores shutter. She was a horrible representative for this store. I could have purchased many of the clothes, however, I chose to leave and made my purchases online. If I am treated in such disrespectful manner, why would I give this store and their horrible staff my hard earned money?

Okay so, it's pretty good. I got what I ordered and it came pretty fast. The quality is decent,…read moreabout what I expected for the price. Would probably shop here again, tbh. Nothing special, but reliable!

This store is always SO FREAking crowded and there's clothes, accessories, bags, and just random…read moredecor everywhere. Millions of things on the walls too. Do not come if you're claustrophobic. My friends had fun tho and found some cute things, hence the 3 stars

Impolite workers and very disorganized. To start, other than a few items, the clothes here are…read morenothing notable. They are bad quality and stretch tons and fade after one wash. Not only can u not return, but there are no fitting rooms either. How is that fair. You can seriously not distinguish any of the teen workers from the customers. All the workers huddle up in groups and gossip with each other around costumers and don't care to give polite looks to any customers. I definitely don't recommend Brandy Melville, overpriced, mean workers, and chaotic. I can tell the company doesn't value their customers.

"Hidden Gems in Glendale CA Trendy fashion, Unique design,…read moreand selection. Affordable prices Best customer service!

Stumbled upon this gem while walking around. The owner is so so sweet and doesn't push sales, which…read moreI absolutely love. I was looking for an Indian store in the area and I'm so happy I found it. I bought the Neha henna and WOW, genuinely impressed by the quality and how cost effective it is. I especially love that it's natural and doesn't have chemicals. I was able to do and remove my henna within 15mins. Dries very quick. I have been doing henna for 15 years and this is one of the better henna I have found. I highly suggest visiting this store to check out their stuff.

You will never run out of things to buy in here because they change inventory so often. There is a…read moregreat select. Now for the downfall. I'm currently standing in line for return and there are at least 20 customers in line. There is one young man checking all of us out. The inefficiency should be criminal. ‍ it makes me not want to shop here. I will say they have a very unique self check out that is efficient, but they are not directing anyone to that. In fact, they have a separate line for people that are only purchasing and the cashier prioritize those customers while the return line moves at a painfully slow pace. If you plan on buying something here better hope you don't have to return it. There are way too many lines too many processes, and not enough people in the right places for customer to enjoy the experience. .

Truly poor experience -- the kind that takes all the fun out of what should have been a simple…read moreretail therapy day. I've been a Zara customer for years, since my teenage years. I ordered several items online to be delivered to the Glendale Galleria store, which was the only pickup option offered in the app. I expected a smooth wardrobe refresh. Instead, it turned into a month-long headache. My order was split into three shipments: - one arrived the next day - the second arrived two weeks later - the third never arrived, even after almost a month. Already a bad experience. Since I don't live nearby, after a month I decided to at least pick up the items that had arrived. I picked up one package without issue, but when I asked about the second -- which the app clearly showed as available -- a staff member told me it had been sent back because they "called me and I didn't answer." I never received a call from Zara. Why say that? I asked to cancel the missing order in person since I was standing right there. I was told they can't cancel orders in store and that I had to call a customer service number. Why would I need to call a number in New York when there's a staff member right in front of me? I called anyway. No one answered. When I went back to the store, the manager offered poor excuses -- explaining East Coast hours -- even though Zara customer service is supposed to operate until 7:30 PM EST. I needed help, not a lecture about time zones. No resolution was offered. The experience got worse when I tried to check out in the men's department. Two customers ahead of me had already been waiting over 20 minutes, with no team member present in the department. When the manager finally appeared, instead of helping, she asked, "Why are you standing here?" The customer replied that they were trying to check out. The manager said, "Don't you see nobody's here? You should check out in the women's department." When the customer pointed out there was no sign indicating that, the manager responded, "We're not allowed to put up signs." That's unacceptable. Between the broken online fulfillment, misinformation, lack of accountability, and dismissive in-store management, this was one of the worst retail experiences I've had. Goodbye, Zara. It's been a long run -- but you've lost me.

It was less than a week before my wedding, and the dress I rented didn't fit. In a moment of…read moredesperation, I found Iness on Yelp and drove there in the hope of finding something that fits my plus size figure. The ladies at Iness were super helpful, friendly, and patient. They listened to what I wanted and recommended this metallic gold dress that was absolute perfection, and made me feel beautiful on my wedding day. The price was reasonable and they made me a rush tailoring appointment so I could have my dress altered to perfection before my big day. Thank you, Iness and team!

Iness and Korina were SOOOOO incredibly helpful and kind and honest! First of all the selection was…read moreincredible and also the quality and price was perfect - I went all over LA from boutiques to dept stores and THIS IS A REAL DRESS SHOP! If you are going to a gala, black tie or formal wedding you must go here. AND! She recommended a tailor who tailored in one night, amazing. HIGHLY RECOMMEND!