For my birthday, My daughter booked for me a basic spa ($60) online. She also called them to make sure it is the $60. At the spa, the lady asked me a few questions about my routine and then proceed to give me a facial. The bill came out to more than double the original price. When asked they said that they gave Me an organic facial. Please be transparent. If you are going to charge extra , please mentioned you are going to do so. Not cool!!!! read more

Give the New Location a chance! To start, the new location is bigger to start. The set-up feels more like an upscale spa, all creams with high ceilings and visual cohesion. Very clean. Lots of privacy for each client with subtle curtain placement and many rooms. The staff who provide the services are experienced, professional, yet friendly. They do a thorough job (no spots missed when waxing) and will even let you know what treatments might help with your aesthetic routine. They are to the point, which is not very "Canadian," but they are not rude. I appreciate the honesty, because who wants to leave a salon/spa not looking their best?! A good place to go for multiple treatments. read more

Extremely inconsistent-I've had good facials & very poorly done facials like today. She used cold wash cloth, barely massaged my face; honestly what a waste of money!! read more

Their diamond peel is superb. No downtime-meaning you don't have to worry so much as long as you put on sunscreen and wear hat or use an umbrella to keep your face away from sun. You are set to go. AND DRINK LOADSA WATER. It helps. I also ask for their skin line: GM Collin; the efficacy of GM Collin skin care versus other skin line; how it is better suited for my skin type; GM Collin provides a state of the art line of skin that I(you) can benefit that I didn't see/feel from other skin regimen- OUTSTANDING. I hafta to say that their staff members are really nice and knowledgeable of their skin line. GOOD JOB! DEFINITELY I will recommend. Daniel Maguslog (p.s. I hate facial treatments but I am hooked.) read more

I don't know what Spa these ladies are referring to - quite frankly. I have never been greeted with fluffy slippers, robes, cucumber water or chocolates during the times I've had brazillians or other waxing treatments. Ruby does a good brazillian, but the last one was a bit shonky and rushed, so I returned a few days later to get it fixed. To be honest, I think that's just the way it is anywhere unless it's planned at a time when you know when they haven't been overbooked. I've been to much better locations downtown on even on the West 4th strip... and for something that's on the edge of Point Grey and Kits, I'd expect a higher quality of decor, music, rooms, treatments to 'escape' and level of care. I heard some of the aesteticians gossiping about one of their clients recently, and it just made me self-consious that they'd probably do the same with me. More integrity and quality would be greater appreciated. read more

I've been here a couple times for a pedicure or a manicure and they did do a good job. That's why they get the two stars. For the reason why they don't get the other two, let me start with a quote from their website: "Brazilian Bikini Wax: For the most advanced waxer; this service is for the bold! Perfect for honeymoons, skimpy lingerie or bathing suits, or anyone desiring a, um, "hairless derriere" this service removes every, yes EVERY hair from the front to the back. Nothing is left behind in this service except the cleanest possible feeling and the softest skin you will ever have in this area!" Let's just say that they did not remove every hair. It was going pretty well, when someone knocked on the door. My waxer said 'just a minute!' dusted me with some talcum powder, and told me I was 'all done!' No, I was not all done, not according to your description. I asked the person at the front desk and she said that, no, brazillian doesn't remove every hair. I felt pretty cheated (I was paying $55 for this after all) so needless to say I did not leave a tip. To le Petit Spa: either change your description or change the service. read more

I appreciate greatly that Le Petit Spa took the time to respond to my concerns. I think that any business that takes the time to do this, is pretty good as it does denote that they are cognizant that every organization has room to grow. However, I will still probably take my business to other spas as it's good for the money, but I do enjoy a few others more in terms of luxury. read more

I went to La Petit years ago and really enjoyed myself so now that I have moved from New West back to Vancouver I thought I would go back when I needed my eyelashes and brows tinted. I got there a few minutes before my appointment as I know parking can be difficult and went to check in. My appointment was 5pm, I waited until 5:15pm with no word from the staff that they were running late or giving me an estimate of my waiting time. I find it annoying that when my appointment is only 20 minutes long that I should have to wait almost that long again before they will even see me. I wouldn't have minded as much if the staff hadn't just left me sitting there with no explanation. I was greeted by a staff member and shown in to a room. She kept telling me to look up over and over. When I finally said "I am looking up" she told me she couldn't get the cotton pad under my eyelashes if I didn't look up. When I realised she wanted me to look back not up. I have my eyelashes tinted on a regular basis and I have never had an esthtician tell me they were having trouble before. The dye job was good, I can't fault that. I just found on the whole the staff weren't very friendly or informative. I certainly won't be going back to that same girl. There are plenty of places to get my eyelashes and eyebrows done along broadway that are faster, friendlier and cheaper. When I am paying a premium price, I expect premium service. read more

Came to be at Le Petit Spa for my sloughing and buffing (aka microdermabrasion and glycolic peel) through a Groupon. I also got gifted a Groupon for a facial. Tucked into a little outside mall at the corner of Broadway and Alma, it's an odd location, surrounded by knick knack sort of places. Good thing, ample parking in front. The actual spa itself is not swoon worthy, it seems a bit tired and could use a buff itself. You know this space wasn't designed very well as the change rooms are a bit awkward, a small area behind a curtain that affords no privacy or space and a little lounge. It all felt a bit Mickey Mouse in that aspect. Facial was not good. I would not go back. I get a lot of facials, my favourite in Vancouver I am not saying because it's my little secret. This was your wham bam thank you ma'am facial. Nothing specific to my skin, nothing specific at all. I know my skin needs good extractions and I came out feeling like there was still a lot of congestion in my skin. Microderm and glycolic series, you space them out every 2 weeks, 3 micros and 2 glys. My aesthetician Rizelle is lovely, lovely lovely. It's hard to go wrong with microderm unless you have seriously bad equipment and are an idiot. Very thorough, several passes with the larger diamonds and then a buff afterwards. My skin is/ was baby bottom soft. The glycolic, she didn't use a high enough % and I felt no difference. At my usual spa it's very apparent when I've had glycolic, my skin shines and is happy and glowy. I did mention this last time I went so I am curious to see what happens at my next appointment. The front reception is rather apathetic, I feel perhaps they are over worked. They either seem harried or disinterested. You're not getting any light and fluffy feelings from them. The waiting area is pretty sad, reminds me of Grandma's drawing room. Really poor magazine selection as well! Their prices are a bit on the high side but I believe that is so you buy their VIP card which knocks about 30% off the rack rate. Would I return after this series, 50-50 chance, I really do like Rizelle, let's see how the glycolic goes. #30daysofyelp 8/30 read more

Last year I bought a Living Social voucher (massage/facial package), and had a wonderful and relaxing treatment and I really wanted to go back. This year I took advantage of massage promo (Living Social) and combined with Facial Fridays. My comments for my recent visit: 1) I go for regular massage (both RMT and regular massage); but this was the first time I'd a massage that began from my legs and feet. Usually massage therapists start a massage from the back/ neck/ shoulder first. Also, it would be nice if hair is automatically covered by a cloth and if hot towels are used to wipe off excess oil at the end of treatment. 2) As for my facial, I was shocked after I found out that products used on my face were the samples/ demo products from the display shelves. Usually spas don't allow 'double dipping'. The amount of mask used on my face was so little; after my treatment, my face didn't really feel nice/soft. Even though it was 15% off on Fridays, I was still expecting using clean (hopefully also unexpired) products on my face. I go for regular facials at least once a month, I can usually tell a good or a bad facial. read more

I have been going Le Petit Spa for years and I have been pretty happy with their service, for the most part. Sufficiently friendly service, decent ambiance, cozy chairs for pedicures. Unfortunately this last time I went was quite awful. They were friendly, but the actual treatment was horrible. I had foot reflexology and a pedicure. This was not my first time for these services here, so I thought I knew what to expect. The foot reflexology was done in a massage room, which I love. The bed is really cozy and the room is a relaxing space. Unfortunately the esthetician I had dug her nails into my skin when working between my toes, which I tolerated hoping that it would be short lived. For the pedicure, that was one of the most uncomfortable pedicures I've ever had. My toes were being tortured. The esthetician was very rough, it hurt when she was snipping my cuticles and she painfully dug into my skin with a wooden tool when trying to remove nail polish from the edges. The nail polish was put on way too thick and didn't cover the edges of the nail well. More than three hours later they were still not dry. By the next day, the polish was already coming off. The pedicure and reflexology was so rough, that the next day my feet stung when I took a shower from the broken skin caused by the tools and her nails. Because I have been going here for years, I thought I would call and give them some feedback rather than write a review. I have left multiple messages asking for a manager to call me back, but no one has called me back. I chose not to complain on the day because the esthetician was still there and this was also supposed to be my relaxation time. My husband had my daughter and this was my time to relax and have some self care. The last thing I wanted to do is complain and potentially deal with conflict, or embarrass someone. However, by the next day the polish was coming off and my feet still hurt, and it was clear this was a bad experience that I had to share with the manager. I don't know the name of the esthetician. My husband got me this for a mother's day gift. We will be going elsewhere in the future. read more

The ambience and decor was very cozy and relaxing. The staff were very friendly and welcoming especially the receptionist. The sea salt scrub was super relaxing and the warm paraffin wax sealed the relaxation deal. Definitely recommend this place after a long work day. read more

Le Petit Spa - Love the colour on my feet and feeling super relaxed - Massage Near Me - Vancouver, British Columbia

I got a Groupon deal for a microdermabrasion treatment at Le Petit Spa. It is located WAAAAY out of my usual stomping ground, but for $52 I did the drive. Nice little spa - what you would expect and it smells nice. I have had micros at Spa Utopia in the past... it is a full hour and they do five or more "passes" with the diamond vacuum thingy. At Le Petit Spa, she did two, and didn't do some parts of my face at all. I would travel there for a great treatment at a great price, but not for that. I wonder now though, if I had paid the normal price if I would have gotten their "normal" micro and that perhaps us groupon people got a half treatment? So not really a deal was it? read more

It's a cute salon, but don't come for nails! I came with 2 friends - they can only do shellac 2 at a time, so I had to get regular polish on my toes. The lady who did the shellac on my hands was an amateur, she had poor technique, and I left with my nails looking worse than when I arrived. She missed removing a lot of the white from my french mani that I came in with. Not only was this white visible under the new shellac polish I left with, so were my nails. There were gaps in the polish and parts of my nails were visible. They were filed unevenly and paint left on my skin. At that price point, I will never go back. The front-end staff lacked professionalism as well. They mentioned before leaving that they would put a credit on my account to fix my nails. But when I called to book an appointment to fix, they were rude and said there wasn't even an account for my name. They said they would phone be back immediately to resolve, but never had the courtesy to call again. Needless to say, I didn't get my nails fixed there, probably for the best. Really disappointing attention to detail at this salon. read more

I visited them with a friend and we both got a 1-hr massage and a vitamin C botanical facial. The massage was great and it was in a very comfortable room and they leave you little pouches of lavender to take home. However, I especially loved my facial, the girl was very knowledgeable and was able to tell exactly what I needed. I bought some products she recommended. Although I was skeptical at first, I was actually very satisfied with the results. (I visited about a month ago, just before Halloween). Another thing I liked was that the staff were friendly but not really chatty which was nice. Overall, it was a great experience and I enjoyed spending some time in their lounge area between and after my services. They offered various teas, pastries and chocolates which was delightful. It is a very quiet, comfortable place to unwind. read more

The worst. I went once, with an appointment. They were running more than 40 minutes late, and they were disorganized, dismissive and rude, so I ended up abandoning the gift card and leaving. The service I'd booked for would have taken less time than they asked me to wait! Moms with little time and paying a babysitter don't have time for this! I'm posting today because I was with a friend who met me in the coffee shop across from this "spa" and told she me they were awful to her as well. The place is run down too -- take a hard pass. There are lots of great places in Vancouver that are cleaner and run more professionally. read more

When I feel like some serious pampering, I head for Le Petit Spa, located right at the heart of Kits, and happily shed me clothes to don the fluffy slippers and robe offered to each client at the door. With décor and atmosphere carefully created to offer the utmost in comfort and serenity, this is the place to visit when a little (or a lot of) "me" time is required. The spa's many offerings cover a complete range of services, including facials, manis and pedis, waxing, makeup, a variety of massages, reflexology -- if you can't decide on just one, opt for a package and help yourself to several. The spa offers weekly and monthly promotions, as well as a Loyalty Program, which rewards customers who come on a regular basis. There's even specials for men, as well as "Mummy and Me" appointments. The licensed professionals make up an experienced crew: Not only do they all have extensive training, but many can speak a second language. After your treatment, the staff will happily discuss home-care regimes you can do between sessions, and are always pleased to answer any questions you have. A cup of lavender tea, Belgian chocolates, and French petit fours later, you can relax in the soothing lounge until you're ready to go back out and face the real world. read more

Front desk girl is so unprofessional and rude. Didn't help me at all when I asked about the makeup. She seemed rather annoyed by me asking for help. I really wanted to try out the Jane iredale line but guess what? No help so I couldn't buy anything. I've been there a few times for a massage. It used to be soooo good. Leighann is professional and great at what she does. I had a microdermabrasion facial which was absolutely useless and expensive. As for the spa it could use some updates. Probably won't be back anytime soon. read more

Got the groupon for the dermabrasion. Staff was friendly. The lady who did the facial was nice. It is a little out of may way but I may go back again if there is another deal. read more

I have had several Diamond Microdermabrasion treatments with Marta and absolutely love it. I usually receive them as gifts from my daughter. After my treatment my skin always feels smooth and soft, and looking at the filter in the end is very satisfying. Marta is very kind, helpful and knows her products well! I love going there for a chit chat and a quick skin refresher! Overall, from the beginning to the end of my services I have found the staff to be courteous and friendly. read more

This is a nice day spa. You would never know it from the outside....it is in a little corner strip mall. I had a great pedicure, while eating chocolate. Nice combo! I am confident that this is a safe place to get a pedicure. They use sterilized instruments, plus, they give you the new emery board that they use on your toenails, so you can take it home with you. Nice to know that they don't re-use these with other customers! read more

This rating is for the pedicure. I have had waxing services once before as well as massage, but what I think this place does best are the manicures and pedicures. The experience is very luxurious, but be advised that it is more expensive than your typical place. I love the relaxation lounge afterwards, where you get chocolates and cookies. Everything is very professional and clean. read more

I had a facial here and I thought Leighann did a great job. I'm no facial expert (have only had a few before), but I had a major breakout and needed some help. They use really good products (Dermalogica, Collin, etc). She was very thorough with the extractions (ouch! But necessary). My facialist? (Not sure what her title is, haha), was very knowledgable about skin issues and product questions I had. I really liked how she had clean, fresh skin without any makeup. Made me trust her advice more than someone with caked on makeup. She clearly took care of her skin and it looked amazing. Only complaints are that it was too hot in there. It was nice climbing into a heated bed when I got there, but after about 15 minutes I was sweating. Also, the produce prices are very high. Not sure there is much they can do about that one though. Expensive products have fixed retail prices usually. read more

I've never actually went in any nail salon/spa and gotten a manicure or pedicure before. I usually just go in, and get a full set of either gel, or acrylic nails done. I just love the look of nice long pretty nails and never really have time for long spa appointments. I also have really ticklish feet so it's hard for me to be comfortable with someone touching my feet. For Christmas I received gift two $50 certificates to Le Petite Spa so I decided to try it out. But first, I decided to take a look at their website to see what they offered. I really like how they give a time frame of how long each service should take. Makes it easy to plan around your appointment. So of course, with peep-toe heels, and sandals season here, I decided I'd go with their mani/pedi combo. I noticed that they had way higher prices for their mani/pedi than regular nail salon's mani/pedi combos. But I figured, I have gift certificates for this spa that I need to use up, and they're located in Kits/Point Grey area. If they are this pricey, it must be good service. So I called and booked my mani/pedi appointment. On the day of my appointment, I arrived a few minutes early as told to to fill out their new client forms. I was surprised by their front desk reception. Let's just say I've been to Dr's offices where the welcome was warmer. I also ended up waiting an extra 10 minutes longer after my appointed time. While sitting there waiting, I noticed that the spa was not as ritzy as I had pictured it. It was kind of dark and dingy. Didn't feel like a very refreshing or relaxing place. The magazines were old, and not that interesting. S Finally, my esthetician came for me. Very sweet, not overly talkative, which was nice. I'm not one for small talk. I just wanted to go in and have a nice relaxing hour and a half of Me time. I was offered some nice tea and cookies. But seeing as how I was getting a manicure done, I just opted for only tea. It was nice getting a manicure. The hand massage, pushing back and removing my cuticles was nice. She did a really nice job of painting my nails as well. I noticed she didn't use a fan or anything that would help dry my nails in between coats. (I didn't know if this was normal or not for a spa-type place to not have so I didn't say anything. Whereas in regular nail salons, they have little fans that they use to help dry your nails in between coats of polish application.) Well, as we went on to the chairs where she had me sit while she did my pedicure, a couple of my wet-polished finger nails got smudged. I asked her if she could quickly fix it before we got started on my feet in which she did so nicely. The pedicure was great. I had a few ticklish moments, but she was so gentle that I made it through the pedicure without any laughing spasms. She did a great job. I hadn't had my feet look so nice, and soft! When I was done, I felt like I was being rushed out of my appointment. My nails and toe nails were still wet so I had to be ever so careful not to bump into anything that would smudge or ruin them. In which I really shouldn't because they should have some way of helping the drying process. Or maybe she just didn't use it on me? I'm just not impressed at the 'rushed-out-of -the-salon' feeling especially when I have wet polish on my nails. All-in-all, I wouldn't go back there. For the price that they charge, and the all around experience, I'm sure I could get better somewhere else. read more

I've been getting done with eyebrows here for years now. I've also gotten other waxing services and pedicures. Gisele is amazing at her job, plus she is super nice. I've always left happy. read more

I went there in February for Brazilian waxing done as I bought a coupon. The staff were really kind as they notice I have this massive binder with me (I took the bus and was my final exam that day. The waxer was very kind. She's a little painful, but one of the most thorough and clean waxing I've had so far. I was very impressed by that. Very clean and sanitized. read more

What a phenomenal experience I had at Le Petit Spa. I came in with some friends and got a classic pedicure. My Esthetician, Leighann, was top notch. It was a really lovely experience. They offer you cookies and chocolate and lavender tea. The chairs are really relaxing and I almost feel asleep. I will definitely return here!! read more

Really lovely facials today at Le Petit Spa. Highly recommend Melissa--knowledgeable, professional with a wonderful touch. My daughter asked me to go to a Spa with her for her first time; so glad it was such a beautiful experience. We went in for the Guinot Hydracleanse Facial, but the products recommended for me were Dermalogica & Eminence; I asked for & was given a list of the products used, every step felt wonderful & the products smelled heavenly. Afterward my skin felt so smooth & moist; the facial & dinner out were the perfect treat :) read more

I liked the spa itself. It smells of lavender and they have a cute little waiting area. Robes and such were nice. However, my hubby and I had the worst ever massages there. My masseuse was sick and her sniffling and mouth-breathing got progressively worse over the course of my treatment. By the end, I was completely disgusted with the thought that she was smearing viruses all over me. In addition, the massage itself was useless. I left feeling stiffer and with more muscle pain than when I arrived. I've never been back... read more

Disappointing atmosphere for a relaxing pedicure. You'll be staring at cheap bookshelves filled with products that are literally five feet in from of your face. If you really want to treat yourself to a luxurious atmosphere, I wouldn't go here. You might as well go to one of those cheap asian walk-in pedicure shops. The owner should hire a professional interior designer and clean up the inside to make it the Zen-like atmosphere it should be. If you Google Le Petit Spa, you'll see that the owner posted some photos online...all of them are close-up zoom shots of things like jugs of water and a person sitting in a chair -- none depict the space from a wide angle and that's because there is clutter everywhere you simply can't show a wide angle shot of the spa and make it look appealing to people. I can't believe they asked me to leave a tip upon phone booking.....Shouldn't the tip be left at my discretion and based on how good the service/treatment is??? When you make a reservation at a restaurant, they don't ask you for the tip in advance to add it to your Visa card. Pedicure was okay for the price - would have preferred if they used the razors to fix the rough spots. When I arrived, there were 3 staff members loitering in the front room area gossiping and whispering together like school girls. Not impressed. This place needs an overhaul if it's going to market itself as Vancouver's best spa. My pedicure was ok (there are two women there who are really good at working on rough feet ...I had a Persian woman who did a decent job ) and I'd go back again only for a last minute pedicure if I couldn't get in anyplace else but I'm definitely not motivated to go back. They didn't make me feel special in the slightest. I felt like I was part of an assembly line. read more

I had a Brazilian Wax here 2 weeks ago. I was quite sore and red afterwards which I thought was normal inflammation. By the next morning I had broken out in lots of tiny "pimples" all over my bikini area. It's extremely painful to touch and so embarrassing. It hasn't cleared up in 2 weeks so I'm heading to the doctor today as I suspect it's an infection due to an unclean waxing facility. I have had my bikini waxed before elsewhere with no issues. read more

Forgot my gift certificate at home and the lady at the front desk practically bit my head off despite the fact that I had given the card number over the phone when I booked. She could not think of any possible solution. Worst customer service ever! Luckily, another person who worked there stepped in and was able to work around it. I would expect one in customer service to be more approachable. My facial was good, but the issue upon arrival set a negative tone for the spa experience. Best part was the warm robe upon arrival, but won't be going back. Plus seemed over priced for the service. read more

A beautiful spa with fabulous service and atmosphere! I love going to Le Petit Spa and would highly recommend it to anyone who needs to give themselves a little TLC. I have had a massage and facial and both were amazing. The soft music, chocolates, fluffy robes, cucumber water and friendly staff make you feel comfortable and relaxed through the duration of your visit. Prices are reasonable and there are also weekly special like Facial Fridays. read more

I have been going here for facials for some time and i have been content with all of visits! So far my favourite place in Vancouver for microdermabrasion read more

So expensive. They charged about $20 for a lip waxing. I have never heard of that. I thought, "for this price, it's going to be so amazing!" Not completely right: instead of doing it in two strips, they prolonged the event by doing it in five. That being said, their wax was not too hot, their staff was friendly enough, and after the waxing, they applied make-up to conceal the reddened area. Either way, it was the most I have ever had to pay for a less than average lip wax. read more

I've been to Le Petit Spa a few times over the years - I used to see Giselle for waxing, and I will say that she is GREAT. So friendly, and I always had a great wax at the end. I would give Giselle five stars. My last wax, I had someone else, and the wax felt rushed, and the technician wasn't as friendly. Then, as my first treat to myself after having a baby, I went in for a facial. First of all, the technician came in and asked me if I was happy with any facial - she told me that they just got a new line in, and she liked it better. I was under the impression that it would be the same facial, just different products, therefore same price. She never informed me that she was selling me a more expensive facial. As someone who is coming in on parental leave as a special treat, you can understand that I'm not throwing my money around. I was pretty upset when I got to the till, and the receptionist was shouting over to the technician, asking her which facial I got. In addition, the technician left me in the room for what felt like AGES, and finally rushed back in saying that she had to prepare everything. The rest of the facial felt rushed, and was not the relaxing experience I was hoping for. It was supposed to end with a facial massage - it was so fast, I didn't even realize that was the massage part until she said she was all done. Finally, two days later, and my skin looks MUCH WORSE than when I went in. I went in with the best skin I've had in ages, and left wanting to cry. I've broken out, and am blotchy all over. SO disappointing - I'm embarrassed to go out in public now! Thankfully I'm a new mom, so people don't expect me to look too nice... haha. read more

Got microdermabrasion done there. Pros: staff's friendly, place's nice. Cons: Ok. First what they do is they briefly smooth over cleanser on your face and wipe them completely dry. No steaming, no moistening, nothing! Your skin/ fine lines are still shriveled up dry from cold weather. Then they start microdermabrasion when your skin's cracking dry and feeling still dirty. After few moments your face start to sting, not from the procedure itself, but from the total dry scraping. - They don't even cool down your face after the procedure's done. - Because the procedure was performed when your face was cracking dry and shriveled up, they missed portions of face where there's fine lines and now they look more outstanding! I got more visible fine lines. There ARE NOW VERTICAL FINE LINES ON MY FOREHEAD where the technician swept threw. I am NOT HAPPY. - Everything feels unclean. - Technician does NOT wear gloves when performing the procedure. - That being said, they apply makeup with brushes that don't seem thoroughly cleansed onto your already sensitive skin from the brasion. - I'm BREAKING OUT! And I never get break outs from other places. - People are telling me I look worse after this session. - Feels wrong. At other places where I got microdermabrasion done, they always steam/moisten your face for at least 10 minutes before starting the session so that all portions of your tissue can be swept. I tried this place out because of the 20% promotion. I am completely unsatisfied with the outcomes and am NOT coming back to this place. Their procedure is Horrible compared to other places. I am very upset with this experience. Wish I knew a place where I could file a complaint. read more

Loved our sessions at this wonderful place. Welcoming. Professional. Relaxing. Listened to me and my concerns. We will definitely be back. If we lived here year round, this place would be a regular event to look forward to. read more

I feel cheated out. I will try to recover whatever money I can, and then steer myself and all my friends away from that place. What I found poor business practices: 1). Poor quality of the advertised treatment (microdermabrasion, bought through Groupon). The 20-minutes long micro. felt terrible - my face afterwards was burning, red, dry beyond oblivion. No finishing mask, no moisturizing. Never again. 2). Non-transparent advertising, and overpriced services (whoa!). I have bought a Groupon coupon for microdermabrasion last year - paid 48$ for supposedly 100$ worth. The company stated that the 48$ (that is, regularly $100!) pays for: - cleaning of the face before the procedure, - the micro., - the application of sunscreen, - make-up touch up at the end (I did not use the latter - my face felt too raw for any make up. It screamed for some moisturizer, but... it was not included in the price...). At that time, the Petit Spa did not inform its potential customers how long the treatment would last; it turned out to be only 20 minutes long. Now, the company does include the information about this - very short! - time of treatment in its March 2011 ad - to protect itself from other dissatisfied customers? Having had a number micros in the past, I have assumed that: - the treatment would last about one hour (the extra 40 minutes would make a difference), - it would include deep moisturizing afterwards. I could not imagine that it wouldn't - the procedure is too harsh on the skin. Why have I make these assumptions? The CURRENT, March 2011, price for 1-HOUR long treatment is about $100 in other places. It includes: - 20 minutes of micro., - cleaning of face, - deep moisturizing (excellent, 10-minutes-long mask), - serum application. - sunscreen. For example, at my "regular" place on Vancouver's West side, it is 99$. Paying the same amount for 15-minutes of scraping and a smudge of sunscreen is just very, very unreasonable. I wish it was clear to me from the start. Le Petit Spa's manager's explanation for this disparity in price? They use "real" wand (must be pretty magic) for the micro. Do they believe other places use nails? Vacuum cleaners? Mouth-blown grits? Do they have any evidence that the 100$ treatment with their "special" wand is more effective - and, thus, worth the money - than any other wands? (If they do, they do not provide it). I cannot tell any difference. 3). Unhelpful staff, including the manager. The lady who did my first (and only, at that place) micro was professional and very nice. The front desk and the manager - unhelpful. Examples: - it was deemed mandatory that I bring the printed copy of my coupon, in order to redeem it. Providing the number of the coupon at the time of the service was not enough. My suggestion that I can, in the presence of the staff, open my email account and show the coupon to the staff (to "prove" I really had it) was not easily accepted. They just really needed the paper. -? A true hassle to deal with the front desk. - I have been asking the front staff, and the manager, for combining my two remaining coupons so that I can use them towards one, full, "real" treatment. I would, of course, pay the remaining value (today, additional 60$). I just do not want this awful 20-minutes long "treatment" ever again . They have refused. They advised me to wait until my two remaining coupons expire; at that point, I can get a voucher and use it for other services or to buy some products. I have no choice. I feel duped. I will buy some stuff, to get my money back. And I will never again deal with Le Petit Spa. read more

I had a 90 minute prenatal massage from Michael...now I have been regularly going to spas for massages for years and years however this massage was "THE BEST" massage I have ever had. Michael was extremely professional and obviously knew what he was doing. He checked in with me a few times to see if the pressure was right however did it in a way the didn't interrupt my experience. I was so relaxed that I actually fell asleep for a while (at 8 months pregnant and unable to have a full nights sleep, due to how uncomfortable I was, this was a bliss). I highly recommend requesting Michael for any massage - I will back indeed! The price was pretty low for the service as well - bonus. read more