I liked this place because of it's mum's wednesday promotion. When my son was a baby it was hard to get anywhere out to a spa to relax. Because of this promotion I could bring my baby with me, get a pedicure, and be able to breastfeed comfortably and enjoy my two favorite things: my kid and pedicures :) It was reasonably priced and the service was decent. read more

I only recommend this place because of Gisele and Martha. I absolutely love them. Gisele is fast and very good at waxing. Making it a bit less painful. If that's possible. Martha is gentle and understands your skin and consequently you feel and look like you have had your best facial. Time after time. They are the two reasons why I keep coming back. The receptionists could be much better. They keep making mistakes with my appointments, which is very frustrating. I get that mistakes and misunderstandings happen. But once, twice, three times. Not more than that please and it should come with an apology. The environment seems a bit stressful/heavy. Definitely not what you want from a spa. I guess, I have to tough it out to see Gisele and Martha. They are worth it!!! read more

This is the best spa in Vancouver. I've had a facial by Razel and it was so relaxing. Based on her comments, I switched my skin care routine and have had better skin ever since. She also identified a problem area that my doctor had gotten wrong. I normally get pedicures by Leighann and they are great - they normally last for well over a month (even in the summer). Finally, Gisele is the best waxer I've ever had - she made sure I was comfortable and my eyebrows look great since I started going to her. Thanks Le Petit Spa - I'll be a customer for years! read more

I have been going to La Petit Spa for 10 yrs and it is disappointing to see its continued deterioration. Since the spa changed ownership there is less attention to detail and it has lost its french country charm. The aestheticians are good overall. Giselle does great waxing, Ewa is great for manis and pedis. But, the place is getting tired and all too often the amenities you take for granted may not be there. Recently there were no towels in the bathrooms and instead a roll of paper towels was set on the side of the sink. Today the heat wasn't working well (it was cold outside, but still not acceptable) and the music system was broken (which meant you could hear way too much noise from around the spa). Routinely the front staff lack the kind of professionalism you would expect. read more

Le Petit Spa is the best place in Vancouver to get a facial. I've tried many spa's in Vancouver to get the best result for fresh, clean, looking skin. Not only has Le Petit Spa provide me with a great experience, they've helped my skin! I can honestly say that prior to Le Petit Spa, I have never been able to get away from using some sort of foundation (powder or liquid) because my skin just needed that coverage. But after going to Le Petit Spa for the last year, it's transformed from having to use foundation to just using tinted moisturizer to even out my skin... it's amazing! read more

My skin will be forever in debt to Le Petit Spa. I found this place on the internet before a girl's weekend to Vancouver. I was a little worried when I spotted it in a tiny strip mall in Vancouver, but immediately upon walking in the front door it was a little strip mall heaven. There is that great spa smell that immediately makes you relax, then you put on your robe and slippers and lounge and drink tea, eat chocolates and cookies and all is right with the world. I got a facial on my first visit and when I walked out not only was I gushing over myself, so were my friends. My skin had never looked or felt so good. I purchased many of the products they recommended to me and my skin has thanked me ever since. I can't wait to go back!!! read more

A nice enough place if you're in the neighborhood. A bit dark for my liking but clean and the staff is generally nice. However over my infrequent visits over the years I have noticed that the staff are pleasant but not very knowledgeable nor apparently very interested in their products or services. It seems that the experienced estheticians do not last long there. Most commentary and advice, even when encouraged, seems to come from the product packaging and is often seemingly not understood well. I wouldn't bother to go for any expensive or first time service unless you have a good referral to a certain practictioner. read more

Just an update: after my incident (see previous review) the manager must have got wind of what was going on. I called to pay for the missed appointment and was told that we didn't have to pay. Not only that but the next time we went in for my elderly lady's pedicure, it was on the house and an apology issued. Very much appretiated. It's amazing how one staff member can change the outlook of a business-good or bad! read more

I've been to Le Petite Spa for their waxing services and massages. When you enter the spa theirs cucumber water and chocolates usually in the waiting room while you're waiting for your appointment. I have to say their massages are wonderful. The rooms are dimmed perfectly and the Monday Massage promotions are a perfect excuse to go! Their waxing I find a bit over priced but the estheticians (especially Gisele) are polite and try to make you as comfortable as possible. My honest opinion and only criticisms is that it's a bit over priced and the girls at the front desk can be a bit rude... other than that, a great place to go and unwind! read more

Super nice spa. Whenever I am back home in Vancouver, I go and have one of the spa packages with facial, full massage and pedicure. Such a great way to re-charge and get pampered - especially after the 12 hour flight. Thank you, Razel and the rest of the team! read more

I booked two massages during the week. The day before, I received an email asking me to call. I was notified that the massages I booked were unavailable for two weeks; there was 'a glitch in the system'. No remedies were offered. This is extremely disappointing as this was a birthday present. The company lost two clients from this interaction. read more

I've been getting my eyebrows waxed here for 5 years now. I go to Gisele and she is the best!! She knows how to shape your brows to what suits your face the best! read more

Given a gift certificate. Made appointment. Went to spa and had pedicure- lovely job- can't complain. Limited colours tho....nothing fashion forward or interesting. Went to exercise gift certificate. Was asked if I wanted to leave a tip. Wanted to leave tip. Asked youngish receptionist what the cost of the treatment was to calculate the tip. Receptionist said $71.49 ( or some odd number). I thought a bit and asked "is this with the taxes included?" and she looked pissed and flustered and said" well... yes." I said "I asked for the cost for the treatment for the tip- do you leave the tip based on the taxes in?" and she answered "do YOU?". Then I thought some more and the client who paid seconds ahead of me ALSO has a gift certificate, also asked the same receptionist for the cost of the treatment to leave a tip and she was give the cost of her facial WITHOUT the taxes in. I am a university prof. I can do the bloody math. I left the 15% tip on the cost of service ( $62). I do hope the woman who did the actual service was tipped. I do hope the management reads this. It smacks of just plain bald stupid assessment by the desk staff of jacking up the tips by profiling the clients for those who might not be regulars, might not be as well dressed as the client in front of them, as one who might not *tip well* . New flash. The worst tippers are the wealthy. People who work for a living know the cost of life and tip better than the latte moms. I will use the remainder of my gift but will not return afterwards. I am happy with another spa I normally go to. Sadly the aesthetician will be the one who suffers for the foolishness of the desk staff. read more

I used to live across the street for years and went there few times, just because they were the closest to me. Treatments I have had: pedicure and wax, both subpar. Pedicure chairs are located in the common room so you are having your pedi done with people walking around you. Which is fine when it's in a small street mani/pedi joint and costs $30, but not so good when it's salon price. The service itself was so-so, didn't get all my caluses. Wax was even worse. Another time, I came in to purchase an eye pencil from Jane Iredale line and since they didn't have any in stock, the girl at the desk wrote down my info and promised to call me when the pencil arrives so I could purchase it. This was 4 years ago and I am still waiting for the call. Bottom line: if you want to spoil yourself, go to an actual salon and not a small joint pretending to be one. read more

Le Petit Spa is the worst spa in Vancouver: don't go there!!! I already posted about their apalling customer service, the time last year when they kept me waiting for an hour and made me late, then the receptionist tried to say it was my fault, then I got no response to my complaint until I wrote three times, then they offered me a pathetic and insulting $10 discount (when I had spent over $300 that day!). I vowed to never go there again, and I haven't. However this week I really needed some foundation that is hard to find, so I decided to give Le Petit Spa one more chance, just for this foundation. Well, first they kept me waiting five minutes while the receptionist was in the bathroom, even though there was another worker standing right by the tills doing other stuff, not ringing my order in. When the receptionist finally showed up, she asked for my name to enter in the computer. I told her I would prefer not to do that. She said she couldn't sell me anything unless I gave her my name. What is this, Big Brother?! I told her she just lost a sale, and left. She didn't apologize, or offer to enter a fake name, or even say goodbye!!! This spa is TERRIBLE on their customer service, seriously. Please, do not go there if you like being treated well. read more

Absolutely terrible! I went to get a Brazilian done and it was my first time. Worst experience of my life. Now I usually have a very high pain tolerance. I've survived kidney stones (rumoured to be more painful than childbrith), I have five piercings, and I didn't even flinch when I got my tattoo. On top of that, I took a Tylenol 3 (!!) before getting waxed and it still hurt like a b***! Clearly the waxer was doing something wrong, its not supposed to be that bad.The lady was not nice, the staff was unproffessional, and I did not feel good being there at all. Will never return. read more

Let's start with the good. I had a mani/pedi done by Ewa. She was excellent and did not bore me with small talk. We did talk a bit about my dance school which is a few blocks away; she plans to visit the school when she comes back from her trip home. I went to this place because I was given a gift certificate. On Monday I went in to ask how much the certificate was for ($70), told reception I wanted a mani/pedi (only one mani/pedi combination on the site), and I made an appointment for today at 2:45. After the mani/pedi ($80 according to their site), I went to pay the difference and leave Ewa a nice tip. The difference was $60!!!!! Needless to say, I felt cheated; I paid the bill and left no tip. my plan had been to pay the extra $10+tax and leave Ewa $20, but I was completely thrown off and did not feel like arguing about money. The place looks "very tired", not what you'd expect for that location and those prices. I was offered tea and some chocolate/cookies. I accepted the tea which was very nice. Since Ewa was so good, while she was doing my feet I considered getting a whole bunch of gift cards for our teachers (6) at the dance school, BUT after the experience I had, I will be taking my business somewhere else. So there you have it, they cheated me out of $60 and cheated themselves out of $600. read more

Gisele is by far the best person for waxing. Not only is she extremely good at what she does but wonderful to talk to. Their prices are a bit on the high side but in her case it's worth every penny. read more

I saw Gisele for an eyebrow, lip, and bikini wax. She was incredibly professional and personable, and I loved the products she used on me. Gisele asked lots of questions to make sure I got what I wanted, and offered wonderful advice. She also put some mineral makeup on my face so I wouldn't have to leave the spa with tell-tale red stripes! I have been to many waxing places in Vancouver, and Le Petit Spa is definitely at the top - minimal pain, pristine and sterile techniques, and attention to detail. Such a lovely experience. read more

I made an appointment for 8 hours worth of services for my partner and I, one week before valentine's day. Our appointments were actually booked for monday the 16th, in order to avoid the rush. I booked facials, manicures, pedicures and massages for the both of us. On the saturday before our appointments, they called to say they couldn't do the massages or only one of us could have it all done. I kept the appointment knowing I couldn't book anything else. I actually cancelled at another spa to book with these guys instead. Nothing was offered for the inconvenience. I canceled the appointments the next day. When I called, they didn't seem to care that they would be losing a whole days worth of business. I find it shocking that a spa which had been voted one of the "Straight's Best" wouldn't have better customer service. Perhaps in the future, Le Petit Spa should go that extra mile, word does spread quickly, and I will be sure to tell all of my clients about their horrible customer service. to be cont'd.... Ok, so I called after a few weeks to speak to the owner to let her know what happened. She guaranteed that this never happens, apologized profusely and offered a discount to come back or else mail out some gift certificates. She took my name, my email address and home address. After waiting over 1 month, I realize nothing is coming, they simply do not care. I work in the salon/spa industry myself and this type of customer service is completely unacceptable!!! DO NOT SUPPORT THIS ESTABLISHMENT!!! read more

Person who answered the phone was rude. I felt like I was interrupting her. There was nothing special about the pedicure I had to justify the price (sorry, but a cup of tea and biscuit does not make for a $55 pedicure). Nails were cut too short and uneven. Without leaving any time for my nails to dry they were putting my flipflops on and rushing me out. When I asked if I could wait 10 minutes to let the nails dry they were annoyed and said they would have to move me to a different room. When I got home I noticed there was polish on the skin around the nails. I would have been better off at a simple nail salon than going to this spa. read more

This is the final time I will ever go to Le Petit Spa. They made a mistake with my appointment time again and provided me with a very poor pedicure. I also had the tanning treatment before my last vacation and ended up with streaky tan when I arrived at the hotel. The front desk staff constantly makes mistakes and I was even booked for the wrong facial once. There are many better spas on the Westside including Beverley's and Solarise. Try either of these instead. read more

Not bad. Your average salon that sells Eminence products. Kind of expensive but not too pricey. Meh.

I took my mom here for her 50th birthday for a manicure and pedicure. The manicure was alright but the pedicure they managed to get the paraffin wax all over my entire jacket and all over my mom's jeans - these were two separate people, one for me and one for my mom and they both managed to get wax everywhere. They placed my jacket on a chair right under my feet which were receiving the paraffin treatment. I didn't notice until I went to put my jacket on that the paraffin wax had dripped all over it. They also got wax onto my mom's jeans as well (this was two different people! one woman was giving me my treatments and another for my mom and they both spilled the wax) The wax did not just wash out of my jacket like they claimed it would and they said they would compensate me but I have been waiting for over three weeks and still have seen nothing. I would NOT recommend going here as the staff seem incompetent in basic treatments. Update: I eventually received compensation for my jacket - it took just over 4 weeks. read more

Booked an appointment there last week... Mind you it was my first time booking a massage here in the city... Upon arrival was greeted and handed a clipboard to fill in... Later was guided to the change room and told where the lounge is... Up to this point I was kinda hesitant and not sure what I stepped into... Once I changed and made my way to the lounge... I got my self some water and sat down... About 10mins later my RMT called my name... And once the 60min started... I was lost in a trance... It was over before I could blink... But it was an epic feeling... When I came out I couldn't say more than two words "thank you" afterwards she took me back outside to the lounge and poured me a cup of tea while I got back to reality before changing and heading out... Overall I rate the massage therapy part 20/10 and the meet & greet part (the reception part) 5/10 (they could put a lil more effort in making you more comfortable with your surroundings) but the massage it self was EPIC! read more

I have been a happy client of this spa for about six years. I've had pedicures, waxing, and facials, and I think the service provided is top notch. My pedicures are perfect each and every time, the waxing is done with care and total precision, and the facials are amazing! So relaxing, complete with heated bed. The staff are friendly, knowledgable, and very professional. They perform exacting work, and I see they take their work seriously. I'm always more than satisfied with my experiences! The spa is always clean, and the lounge is comfortable and serene. Their VIP rates are excellent, especially when combined with monthly specials. It is not a fancy high-end environment, but I think it's just the right feeling for a neighbourhood spa. It's a perfect fit for me. read more

Maud is very experienced at Signature Pedicures. I trusted her with my feet, though I have a sprained ankle. She knew exactly how to handle my foot and made me feel completely relaxed. My feet look like new and feel amazing. read more

This was a great little local spot but has recently changed management. My last visit was very underwhelming. A simple wax appointment, but the switched me from my fav technician at the last minute, there was too much pressure sales their new VIP program (apparently, to help manage their recent price increases). Overall, time to shop around for a new spa. read more

I booked a Microdermabrasion add on to a facial. All other places you still receive 1 hour facial plus another 20mins for the microdermabrasion part. In total my facial lasted 50 mins. Not bad enough, when I went to pay I asked why the discount was not applied and was told there was no promotion. I went come, validated there was a promotion and called to receive a refund and was told they were not able to offer refund, only a 'credit' towards future service. After several calls, I finally received m refund. I do not recommend this place at all. read more

I have been going to this spa for a number of years and unfortunately the service for the $$s has gone down. Many of the aestheticians do a good job, some less so. The front end staff are a real downfall... calling for an appointment you can often wait up to 15 minutes on hold, service not friendly, and I've been given the wrong product. The business next door (maybe not something that can be controlled) is so loud that the spa atmosphere is pretty much gone. The physical environment is tired and hasn't been refreshed or updated in too long--it's tired and worn looking. read more

it was my first time to le petite spa and i had a wonderful experience. the front desk person, cheyanne, definitely out did herself. from booking my appt, getting me settled, and answering all my questions about their products. AND she stayed a little after closing time, which i think is fantastic customer service. i didnt feel rushed at all. I had a pedicure that day and it was the most fabulous pedi i've had. i had the fast drying polish and it has lasted longer than my other pedicures. the recliners were so comfortable i could fall asleep on it (although no massage option). overall, great experience and will definitely go back! read more

I've been going to see Gisele for either my eyebrow shapings or brazilian waxes for the last 4 years. She is fabulous. Truly. Down to earth, easy to talk to and... wait for it... she knows what she's doing! When I first started seeing her for my 'brows, they were atrocious. Like seriously bad. She has spent a lot of time working on them, getting the shape right and I'm so pleased. For the brazilians, she's quick, efficient and detail oriented. She takes the time to go after the in-grown hairs, and ones that are too short for the wax. Very hygenic as well, no couble dipping here! I would never see anyone else and heaven forbid if she ever moves. I would seriously follow this woman across the lower mainland. Highly recommended. Have been there for a mani/pedi as well, and was happy with the service. Nice, relaxing, clean. Two thumbs up. While the prices may be on the higher side, if you spring for the VIP pass (an annual $25 (I think) fee), they are actually pretty reasonable. And for the service received, well worth it. read more