Ed and his team did a great job on my survey. Their customer service was above and beyond, with…read moreprompt communication and fast service. Would definitely recommend.

I did not end up booking services with DMP because I was provided enough information to do the job…read moreI needed to without it; but I can NOT rave enough about the customer service I received from Hans. He went SO far above and beyond what I could have anticipated from any company, especially one that had not even collected a dime from me. If you need services, please do yourself a favor and use these guys. I have a feeling you will not be disappointed. 5+++ stars!!!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

UPDATE: I just returned to my apartment (still under my lease as it is July) and found a note that…read moreTrek entered my apartment with no advance notice or permission for a "prewalk"! Entered my home to have a look around with no permission. LUNATICS!! And they reset the appliances in my apartment and now the oven doesn't even work. I still live here for a week! You are out of your minds!!!!! They did not give 24 hour notice as required by law. Trek management will violate you, take advantage of you, and make you hate your own home. Let me remind readers that Trek is trying to force me in to staying an EXTRA month beyond my lease, yet enters for a "prewalk" and turns off my oven? Thanks for giving me more to talk to my lawyer about!

After moving last year I found myself having to move again this year and dreaded the process. Trek…read moremade my experience wonderful. From the first phone call to the move in process the Management Team made my move easy. I worked with Tammi, Cassandra and Melissa. Their communication with me was excellent. Every email was answered the same day. The day of my move was made easy by being able to park the moving truck in the garage and having two dollies available to use. This small step made the process quicker. By the end of the day I already had my Package service set up with out even having to ask. When I first called I was hesitant about the small size of the apartment but the design was excellent and after moving all my things in it is the perfect size for one person. The apartment is a five minute walk to the transit center which is great for commuting,. Thank your Trek. Stacy

Poverty and addiction affects the Auburn community and the Villas is no exemption. Cops are here…read moreall day. Criminal element mixed with homeless out here trying to hustle and get by. Walk outside after 9pm and pushers are out working the corners. I have had to step over needles and burnt foil since I moved here a year ago. That's messed up but the lack of compassion and outward hostility I've been shown by management is mind boggling. I left the office in tears because this thug Tabitha and her henchmen were not allowing me to get a parking pass. My new car is a replacement for my stolen Hyundai taken from the complex parking lot. Insurance and Hyundai motor finance are taking there time settling claim. Until its cleared I'm on the hook for the car that was found and not salvageable. I can't register a car until it's settled for outstanding tickets and tow fees that i are legally not my responsibility. She tore into me. Tabitha said we don't need to hear your problems. Cutting me off as I explained my internet had been cut off for non payment.. I am one of the many people Covid left without a job in King County. I'm a single mother. Her cruelty was slowly articulated as if she was speaking to a child. This place has towed my car twice for not displaying pass properly. My catalytic converter was stolen two weeks before the car was. I have to step over bums with my infant. The elevator in my building was out of order over a month. There's human waste and bodily fluids everywhere. And now I get to be yelled at and humiliated by two awful office ladies. I only came in person because last Saturday i tried calling and they kept hanging up on me and screening my calls. They go out of their way to show me a lack of compassion or common sense. Thankfully not everyone who works here is dismissive a d rude.. some nice people who work here too. Shout out to Jens and Ashley. My neighbors are pretty nice too. I wish the staff was held accountable for how they mistreated me today. In general move anywhere else if u have the option. The place isn't safe sane or reasonable. Madi tenant in building D

THIS EARLY MORNING WAS THE LAST STRAW LIVING HERE…read more.. We've lived here since Sept 2018 it was nice and peaceful in the beginning since the apartment complex was brand new and not fully occupied.... BUT things started to seem different, going down hill because I slowly started noticing junkies living there and homeless people coming by. Just making these apartments look run down ghetto. I had to set up a camera because I have had my Amazon packages stolen multiple times. My neighbor CONSTANTLY CONSTANTLY has traffic coming in and out of that apartment all of the hours of the day and night..how do I know? Because I constantly get notifications on my phone "there's motion at your front door" and yes they're all junkies. One of those mutual friend literally opened my package but didn't take anything because it was nothing he wanted. There should have been restrictions on who lives here because there's are kids living here, families and these Apartment management just let anybody move here, making The Villas At Auburn another bad place to live. The smoke CIGARETTES is HORRIBLE There's cops coming by all the time I don't have pets and I have nothing against people having pets but I just thought since these apartments and carpets were brand new there would be a no pet policy... because I've seen poo and pee on the elevator, carpet (imagine the smell and stain on carpet) and when you walk outside the building there's footprint poo (someone stepping on poo) There used to be a person/janitor coming by to clean the apartment entrance hall ways, wiping down the windows, vacuuming the carpets from floor 1-5, cleaning the elevator.. I haven't seen the person in months. (There used to be 2 people cleaning but not anymore) Since living here We always paid our full rent ON TIME, on April 2020 around the pandemic we paid our rent through Money order....a week later we get a letter saying that we owe $500 for our rent and that if we are having hardship because of covid they suggested we apply for some type of assistance. I called them saying No we paid our rent on time and the full amount and I assured them we are not facing hardship. So apparently they lost the portion of the rent $500 money order. I'm glad I kept receipts of the money order I sent them the pictures of the receipts they didn't give us late fee because it wasn't our fault. The management are hard to get ahold of, they say they'll call back same day they never do. You'd have to chase them down. ALWAYS KEEP RECEIPTS OF YOUR MONEY ORDER. THE LAST STRAW IS..my husband was getting ready to go to work this morning, he gets in the car he notices things out of place. Someone broke into our car!. We didn't have valuable things in there but they did take my husband's glasses, face ski mask. Everybody living/have lived here has the same issues. The rent is outrageous for it to be "Affordable" that's false advertising. $50 for a carport? The rent we pay should cover that..matter a fact we shouldn't even have to pay for the car port since it has the unit # posted and pay rent. I'm in the process of looking for a different place. Please read reviews before moving to a place, if there's not review posted online, visit that location and ask tenants who lives there questions about the management, Apartment complex and other tenants I also captured these pictures today. Unacceptable!

This place gets 3 This complex is more dog friendly than…read morekid friendly so if that's what you value it might be the place for you. Dogs have pissed on the carpets multiple times but children have literally been kicked out of their events. neighbors have complained to me about this. Seems ridiculous. The office staff was always very kind to my kids so I didn't have this issue but it was a complaint of others. I moved from a one bedroom unit to a two bedroom because I gained two foster kids and was in a lease. They charged me $400 for a microwave because something had burned in it. I was shocked. The amenities are the best part, if you can use them. The theater was our very favorite. So amazing! The problem is the rooftop is such a gorgeous place but you can hardly use it due to Washington's horrible weather this is the same if you get a unit with a balcony. Pretty pointless. They don't set out the cushions for the furniture on the rooftop except for 3 months out of the year so like I said, pretty useless. They will try to charge you for every little thing like one time my daughter left a box on the floor in the garbage room by accident and they were going to charge me. Everything comes with a fee. I understand they have to do this sometimes to manage the property but it felt like a lot. Also, if you don't get garage parking it will be a nightmare for you. All street parking is 3 hours max and windows have been busted and ticketed, even towed. Management is really good about alerting everyone when parking enforcement is out so that's nice. They have events monthly that are sometimes put together very nicely especially if you like to drink which I never do. Some of the events were kinda ridiculous though because one time they did caramel apples and my kids had been looking forward to it for days but it was literally one slice of apple. Two bites. Another time they did an event celebrating 3 years in business and the picture shown is what they offered. For the entire complex. This complex is very unique and does offer a lot of amazing amenities but I personally didn't feel the pricing was worth it considering the downsides.

The amenities is why we rented. They closed all amenities- including pet washing due to bed bugs in…read morebuilding for months. Then sprayed chemicals for months. Unsafe area (google statistics). You pay for indoor parking yet- cars are broke into even with cameras and remotes. Parking $150.00 a month. Train noise is never ending. Very hot in Summer. Lots of turn over in office- so accountability is not guaranteed. Rent needs to be 1/2 the price for tiny postage stamp apt in this location. Don't be fooled by amenities they are not a guarantee of being available. Entire time we're there could never secure time in movie room. Could hear everytime nieghbor above us walked across room. Hallways smelled like curry, onions or what ever fried food was being cooked. Curious who's being evicted? They post multiple notes (at a time) on tenant doors and leave them all month. ​

I have lived in Auburn Glen community for awhile now. Bri, also Felisha in the office are very…read morefriendly and welcoming.They answer questions promptly. Zack and his team get work orders done in a timely manner. The community is very friendly. These are very friendly.

Never live at these apartments and be late with your rent cause they will say they sent you a 30…read moreday notice but never do

I loved this condo. It is surrounded by woods and trees. So…read moregreen is all around you. Also neighbors are so quiet that you will definitely have that serenity you desire. Mr Kim, who is one of live-in managers is very kind gentleman who will go extra miles to help you. He is always out there either cleaning dumpsters, fixing street lights at night or even giving residents a shoulder to cry if they need to:) The condo used to have a lot of problems but since Mr Kim took over the management, residents have gotten their acts together. Condo is right in the center of Federal way where most conveniences are, like post office , groceries, restaurants and etc. So some errands can be done even by foot. The only thing I didn't like about was the tree remains falling on my car windshield. Wish there was indoor parking or alternate way to park. When it was freezing outside, car froze too. In overall, it was the best bang for my buck.

my mom lives here, shes had nothing but problems, rat chewing through the cabinets and all the…read morefood, rat pooping all around the apartment, dont walk... run they seem to not care about repairing stuff, theres not even lights in the bedroom.. only a small light in the closets... gotta keep the closet door open to see anything .. like literally wtf. if this could be a zero.. it would be .

they pad your bill with whatever they want/they raised the rent but forgot to raise it so they sent…read moreeveryone a 30 day notice/not nice poeple/

I'm the president of the Board of our association. I'ts hard to know where to start with how awful…read moreand costly it was to work with this worthless scam of a company. They neglected invoices, leaving us in arrears with vendors. They mismanaged our property, refusing to visit or saying they had visited when we knew they hadn't. They didn't show up for meetings. They canceled meetings the day of. They failed to notice billing issues that wrecked our vendor accounts and then refused to fix the problem. They told us repeatedly that it was not their job to manage our community. They refused to tell us how much money was in our accounts or answer any accounting questions. They accused our Board of being unresponsive because we didn't answer emails within an hour or two and then ignored us when we did answer. They completely ignored our residents, including during emergencies. They didn't provide any emergency contact number for our residents, and when our Board members tried to contact their after hours emergency vendor they refused to take any action without Bell Anderson's approval. They didn't answer our phone calls, text messages, or emails for days on end and then when they did answer they were curt and maliciously unhelpful. Their community association manager refused to take part in meetings. Bell Anderson's policy is to not take minutes during meetings, forcing us to hire an outside contractor to attend meetings and take minutes for an additional $400/month on top of their management fee. The association managers they assigned to us were a 90 year old man whose executive functioning abilities were long gone, and then when he finally retired they gave us a woman who *openly* treated us like she hated us from day one. Meanwhile, through all of this and much more, they had no trouble pocketing the management fee check month after month. When we finally had enough and planned to fire them, they got wind of it and "fired us first", stopped paying all our bills, and refused to cooperate with the incoming new mangement company. The owner of Bell Anderson and the operations manager were unapologetic and arrogant through all of this. If you are considering hiring this company, please don't hesitate to reach out to me at onetaothree @ gmail, I have many references and testaments to what a horrible, incompetent, outright toxic company Bell Anderson is. Thank you for reading all of this and please don't hesitate to share it as widely as possible.

Debi was always great to work with. Highly recommend…read more Communicated promptly and very attentive to the needs of our community.