We were really looking forward to our ATV tour with Grand Adventures and showed up early for what…read morewe believed was our scheduled tour. Unfortunately, we had made an honest mistake and accidentally booked it for the following week--when we would no longer be in town. We immediately contacted the business while we were at the location, explained the situation, and asked about a refund or reschedule. We were told we could receive a refund minus a 7.5% fee--roughly $30--for "processing." When we kindly asked for a full refund, the staff member not only refused but claimed that because she had to be on the phone and "click a button," we had now cost the business money. She stood firm that no matter the situation, a 100% refund would not be given. It's one thing to have a policy. It's another to treat a customer's good faith mistake with zero flexibility and then blame the cost of customer service on them. We didn't use any equipment, take anyone else's spot, or cancel last minute--we simply misread the date and immediately tried to make it right. $30 is a small amount, but it speaks volumes about how this company handles honest errors. We will absolutely book with another adventure company next time we're in Winter Park--one that values people over rigid policy and doesn't treat a polite refund request like an inconvenience.

Had a great time super service! Everyone was very helpful . The tour was awesome stopping getting…read morepics in and enjoying the views spectacular! I would highly refer this company

We had such a wonderful experience with K10 Adventures in Tincup/Almont, CO! My son and I rented a…read moreside-by-side, and I'll admit that at 64 years old I wasn't completely sure what to expect. Trace, the owner, was incredibly kind, informative, patient, and accommodating. He made sure we understood everything before we headed out, and I felt comfortable and confident the entire time. The side-by-side was very well maintained and worked perfectly throughout our trip. I had no trouble driving it or riding on the roads and trails, and we were able to just relax and enjoy the experience without worrying about the equipment. The trails themselves were so much fun, with absolutely beautiful mountain views and vistas along the way. Trace gave us great recommendations based on what we were looking for, and our favorite was a trail that followed an old railroad line up the mountain. It was such a unique and memorable ride, with incredible scenery along the way. Trace really helped make the experience special. Whether you're experienced with ATVs and side-by-sides or completely new to them, I would absolutely recommend K10 Adventures. We had a fantastic time and would happily do it again!

This was one of the high points of our CO trip. It is worth the drive to get away from the busy…read moreareas. We got an experience that we would not have had anywhere else. Thank you K10!

Book with caution. Some advertised claims are not accurate, and you may be on your own. Summary of…read moreour experience in late Sept 2024: We reserved a 2 person Honda Talon S2 ATV the day prior and a follow up text was provided. I let the business know we were new to the area and just wanted an easy trail to see the fall colors. I was assured that the trail recommended was a good fit and they said maps and waypoints would be provided (also stated on the website). We arrived 10 min before the appointment time (7:30 AM) and there was no one there. I texted the owner and then they sent someone who arrived just before 8:00 AM. The employee (Christian) would not provide us any maps or waypoints for the recommended trail. He said it was simple to navigate, well-marked and no maps existed. We argued about this, but he said he could do nothing. I have done many off-road trails in places like Moab, Utah and California, waypoints based on mileage or simple maps are always provided. In the end I took his word. He said it was a large loop of about 30 miles and easily done in a half day. My concerns: - The employee told us he would take 10% off for the late release at 8:20 AM and add an extra hour to the rental. I did not look closely at the receipt since we were in a rush and noticed later that we were charged full price which did not include stated discount. - The tow vehicle had an 1/8 of tank of fuel - not enough to cover the tow distance. We had to waste time to fuel it on the way to the trail head. - The ATV was not prepped for us. Dirty, dusty, muddy. - As suspected, the trail was not well marked. There were at least 4 unclear intersections with some markings (like #200, 200A) but this is meaningless without a map. I could not download a map myself the night before. One turn led us up a 3 mile dead-end spur to a radio tower. - We checked in with the person that rented the ATV to us, showed him our location on GPS and he said we were fine. - A few miles later, we ended up at a dead end at a fire road about 20 miles from start. The employee told us we were in the wrong place and told us to back track all the way back (vs. an intended loop). - We missed our return time but were not charged extra. The ATV was mechanically good, high quality and newer but clearly not prepped for a new customer. We saw amazing fall colors. The duration of trip was longer than we expected and had to rush the return since an expected loop turned into an out-and-back. We didn't feel heard when dealing with the employee. He also did not honor the discount and said to call the owner about the fuel cost and concerns. Two email attempts were made to the owner (Carlos), and he never responded. Their service did match their website or phone conversations. I find it nuts that they will send a visitor into the back country without maps and make you feel stupid by claiming 'it is easy' and 'super well marked.' These areas have limited cell coverage, and you will be on your own if you get lost or have a mechanical issue. I would not use their services again - horrible customer service.

Overall a good experience but one bad apple can ruin it. Would have given 5 stars if it wasn't for…read morethe jerk employee, Ryan. He tried to make us and the other groups checking in feel like idiots. He was rude and not helpful at all whenever we had questions. Not sure if he was having a bad morning or if that's just his personality, but he definitely needs a lesson on customer service..Especially whenever you're spending $450+ on the day. The owner, Carlos was SUPER nice and helpful and made up for it but he needs a new employee checking people in. The trails and UTV ride were amazing! We thoroughly enjoyed the day after we got checked in and got going. But again one person can ruin the whole morning!

We were able to do a last minute reservation for a 4 person polaris. The experience was wonderful…read moreand the fact they provide you the trailer is great. However, the truck they provided us was pretty dirty and needed a deep cleaning on the inside. Moose Out

Great communication and friendly professional staff. I look forward to traveling back to Frisco and…read moreusing their ATV's!

Just got off snowmobiling with 8 people in our family. Unbelievable time!! Didn't think it would…read moreactually be better than skiing but it was. I had never been but it was the highlight of our week in aspen/snowmass. We will return for one day every year and always request Brian Brown. The absolute best guide and a remarkable shoveler!!

My family had a wonderful time Dec 23 (2025) on our snowmobile tour with Western Adventures. There…read morewas not a lot of snow at the Snowmass base village (or anywhere in the Western part of the USA) so I was skeptical about booking, but our hotel Concierge at the Limelight Resort Snowmass assured me we would have fun. He was correct! I also spoke to Christine at Western Adventures about any gear we might need. She is delightful and so helpful as everyone is with this company. There was plenty of snow way up in the mountains where the snowmobiles trails are. The views were breathtaking. Kim, our guide, treated us like family. She told us some interesting historical facts about the neighborhood as we drove up into the mountains where the snowmobiles are parked. We enjoyed taking advantage of their hot coco/refreshment hut located in the area where you can cut loose and have some free time driving your snowmobile. Thank you, Kim, and Western Adventures for making this a great family experience.

Highly recommend The Adventure Company. They worked us in last minute when another rafting company…read morelet us down and cancelled on us less than an hour before our trip. Stone was our guide, and he was very friendly and knew a lot about the area. Despite the lower water, he kept us going down the river when other groups were getting stuck.

Enjoyed a half day rafting tour with Troy and Paige. Water was a little low, but the guides made…read moresure it was a great trip.

Great rzr with all the bells and whistles. He is very helpful with trail info and the gps makes it…read moretoo easy. He rented to my parents John and Lynn , we had a great time. Great guy , great Rzr

Really great operator! We made a last minute reservation for a 4hr rental. They transported us to…read morethe 4 Mile Recreation area and gave us a great route recommendation. They even got us on the trail a little early! Machine was well cared for and upgraded, and operated perfectly. What a fun day! Highly recommend Ben and his family's business.