Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My favorite suede Coach loafers and no name leather boots are beauties once again!…read more They have both been to the cobbler more than once over the past 5 or 6 years, and they both get absolutely worn to death in the spring & fall. Ryan took two shoes on their last leg and gave me back what could be new out of the box shoes. The stains in the suede (bright green from I don't know what) are almost entirely gone, the holes (yes, actual holes) in the boots leather are patched and smoothed out, the leather is glossy, shiny and new and both of their soles are reinforced and looking great. We also brought in 3 pairs of birks or other suede shoes and had them cleaned to perfection. This is my second time using his services and I couldn't be happier. From cleanings to putting new heels on, my shoes never look better. And communication? 5 stars just for that. It's a super easy process: Drop off your shoes and leave contact info. Ryan will text you with photos, pricing, what can and can't be done before he gets started so you have full approval and knowledge. He'll let you know when they are ready and where to Zelle or pay with CC. And then you go and pick up! Easy. Good for the environment because we are not just throwing away something after a season of use, good for our wallets (5 pairs was around $200) and just good work. I'll absolutely be using his services again!

Horrible. DO NOT USE!!! This dry cleaner is the worst cleaner in Hoboken. Not only do they do the…read moreabsolute bare minimum when it comes to taking care of your clothes but they lack any type of customer service. The Associate in the shop is rudest person who only takes care of you if you do "enough" business with them. They ruined a dress I only wore once. The dress came back to me with holes in it. When I discussed this with Skye, they took no accountability for their mistake. When I spoke to the condescending associate about it she told me to return the dress to the store as it's their fault. Then she said they would fix it when you can't! Apparently in Skye Dry Cleaning world this made sense. If you deal with this Associate, just know she's 100% condescending. I spoke to the owner, who was even worse than the Associate. Clearly there is a pattern of abysmal customer service. The owner said that they washed the dress as best they could and once again told me to return it to the store. When I told the owner he needed to compensate me for ruining my dress he said, "no and has a business to run." NEVER use Skye dry cleaning, they're absolutely horrendous.

Absolutely do not go here. They ruined a custom Chanel sweater of mine that they LAUNDERED instead…read moreof dry cleaned. WHY WOULD I bring one sweater in to be laundered when I could do that at home? Huh??? Absolutely avoid at all costs

DON't GET YOUR SHOES DESTROYED HERE! I CAME BACK HOME FEELING REALLY INCENSED!!…read more Guys, when I came here I thought I was gonna be greeted by Fernando, a guy who worked previously at a diff place a few years ago and moved here. He has now totally moved or whatever but he used to really go all out of the way with fixing my shoes, once he even trusted me to borrow his shoe expander at home and give him back in a week from this same shop. And he would treat my shoes so delicately and I would even give him a damn good review for his last shop where it was seen by thousands of people and that review was helpful to his business. When I came here, I wanted to fix a squeak on these very special, unique, hard-to-get different shoes, only on the right side. These shoes has glassy-like platform heels with really not too many dents and cracks on the white shoes itself. I would get stopped at the streets all the time for these pair of shoes. This Mexican guy came in from the back, he was very rough with my shoes, CRACKED IT OPEN SO ROUGHLY AND SO SUDDENLY and he added a new dent to my classy shoe and a sorta hole around the sides of my shoe! And I couldn't stop him!! I was so speechless and flabbergasted. The lady at the front (both don't speak English well), sorry to say, but this itself could feed into the problem cos you don't know what she is really communicating to the guy at the back and he just came to me and talking about the material "carton" inside or whatever. I saw the crack, I was so shocked, I showed it to my husband who was waiting in the car and he was saying what's up with the side of the shoe being a lil' gappy and open now, it wasn't like this. I came back in and the lady dared to say it's a pair of old shoes??? Gaslighting me? Some people are so ill-hearted yet acting so sweet and nice...?? She said she can show it on camera, I said, "Show me! I'm not scared!" How can I be scared if I'm telling the truth and the camera was facing HIM so directly and everything was obvious and could be seen. I kept saying don't you guys deal with people's delicate stilettos? She knew she was lying, the guy half the time went to the back out of guilt cos he KNEW he did something wrong with my show and don't even wanna apologize and he wasn't facing me. I was so confused I didn't even know if I should ask him to repair something 2 mins ago that doesn't need to be repaired in my shoe that new / hole gap. Guys, don't get your shoes destroyed unexpectedly in the hands of a stranger. I know I sound a bit fear-mongering, but when it happens, although people consider these things objects or materialism, such a perfect day and just a squeak in a shoe could turn sour.

Brought my nifty leather slippers in to be resoled, the whole length of the shoe. They used SVIG…read moresole rubber, a good Italian product that rivals Vibrant. It was exceptionally fused to the thin original bottoms. Looks like it came from the manufacturer. As well very pleasant interaction with the personnel to be had, particularly Davio as the primary customer service agent. Even got a nice polish for the leather as an added touch. In conclusion there's everything to like at HL&SR!

Modern Leather Goods is the only approved Briggs & Riley repair vendor in Manhattan, which is…read moreexactly why I went. The zipper on my cabin carry-on had jammed completely and I couldn't get the bag open or closed properly. I brought it in expecting to leave it for at least a few hours if not a day or two. Instead, the person helping me took a look, got to work, and had the zipper unstuck and running smoothly in about 15 minutes while I waited. What really impressed me is that he didn't just fix it, he showed me how to handle it myself if it ever happens again. His technique: overstuff the bag so the fabric draws out and the tension increases around the zipper track, then give the caught area a few firm flicks with the edge of a credit card. The added tension plus the flicking releases the fabric from the zipper teeth. Simple, clever, and the kind of trade knowledge you only get from people who have been doing this for a long time.

I have two old Ferragamo handbags that lost their luster. I tried spiffing them up myself and…read morewasn't very successful. Modern Leather in Manhattan was highly recommended. I filled out the paperwork on the Internet and mailed the leather bags to their Manhattan shop. I received a call the day the handbags were received. I gave a credit card number to repair both bags for $150 and $35 shipping and handling. I was told the bags would be returned to me within two weeks. The bags were returned by FedEx and have a glossy luster and shine now. The black bag looks like new and the white is better but not perfect.

excellent service. everyone at Jim's is incredibly knowledgeable and wonderful to work with.read more

We have had a great experience with Jim's Shoe Repair. It is a real old-school cobbler that has…read morebeen in the family for generations, and you can see that experience in the quality of the work. They do an excellent job, charge very fair prices, and give honest, practical advice about what is worth repairing. Everyone there is also incredibly friendly and helpful. It is increasingly rare to find a neighborhood business with this level of craftsmanship and personal service. We could not recommend Jim's more highly.

Vintage clothing of the highest quality. Perfect shop for gifts that are outside the box. Mostly…read morestop in the get my wife a vintage fur or gift certificate. They are constantly getting more. Great selection of women's dresses and coats. Everything from bawl gowns to cocktail dresses. My wife literally would live in here. The quality is always top notch and they also do alterations in house. They also have vintage records for the vinyl collectors.

Went there on a Friday, says that they are open. It's 3:46pm and it says they open at 12 on the…read moreinternet, 1 in person in front of their window. I got there and it says closed? Which is odd because it's suppose to be open. I then proceed to ring the bell and someone responds saying they open at 4pm so me and my partner go to grab something to eat and come back at 4:18 and they are still closed and no one answers. How inconvenient and so unprofessional.

A huge thank you to Leather Spa for doing a great job on my Prada nylon bag! I received it back…read moretoday! A special thank you to John Philips who oversaw my repair.Thank you!!! Robin

I've been a customer for nearly a decade, and this was the only place I trusted with my shoes. They…read moreused to do excellent work, and I didn't mind the price because the quality justified it. Unfortunately, in the past couple years the quality has declined dramatically. The work has become sloppy, and on each of my last two visits they have actually damaged my shoes. The first time, they were able to improve the damage, so I let it go. This time, multiple pairs in the same order came back damaged, on top of the work being otherwise subpar. I take extremely good care of my shoes, and I can't continue bringing them in for routine work like resoling only to have them come back with damage that wasn't there before. After nearly a decade, I unfortunately no longer trust them with my shoes.

Stop what you're doing and go check out this Yayoi Kusama collab. It's gorgeous filled with…read morehandbags and ready to wear that truly demonstrates how far street wear has come. Say hi to Andre (who works here) and chat him up about design. I had an inspired conversation with him about everything from how prep/varsity in infused in the design to our collective POVs on AI.

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!