I will never do business with this company again. They are not honest and treat women like they know nothing. They lie to your face and make excuses why it's never their fault. If I could give a negative 1000 rating, it would still be too high of a rating. read more

Lebanon Ford recently REFUSED to perform service on My BRAND NEW 2024 F250 with only 900 miles. This Truck has a service bulletin from FORD instructing Dealers to replace the "Dummy HUB" on the passenger front a Functional Hub.. and to add vacuum lines if needed. I spoke with Service Advisor Chad.. then his supervisor Kyle requesting to schedule an appointment to have this work completed..as directed by the FORD TSB. Both Chad and Kyle basically told me to go pound sand and to get lost - they blatantly refused honor the TSB from Ford and complete the work.... I own 5 Fords.. and NEVER will I take one to this low class outfit again. The other local Ford Dealer completed the work.. NO PROBLEMS. STAY AWAY FROM LEBANON FORD!!! read more

Thanks to Jordan Eastman and George Lesueur for the quick and speedy help with my maverick order + all of my pain in the butt questions. You guys rock! read more

Bought a truck there that was for my son. First they lied and bate and switched on the pricing. Then after they talked there way through that. The bearded jerk in business and finance office gave him a hard sell refusing to accept no. Including an extended financing package that they later would not stand behind. The loan was to be in my sons name and me as the cosigner. This ass ended up putting in my name to get the loan through quicker and never told us so my son never built up credit. I would never ever trust this dealership with any purchase. Go to Ford of Claremont. read more

I would NEVER do business with this Ford Dealership. I called them to confirm that I was bringing my E-250 van to them to be worked on and they said bring it in. I had it towed 150 miles to the dealership and they told me I could not leave it there to be worked on as there was no room for it on the lot. The service guy I talked to was a complete buffoon and should be fired. I sent a letter complaining to the owner but NEVER received the courtesy of a reply. I had the tow driver tow it to Ford of Claremont where the fixed the problem in a timely manner. I would advise anyone thinking of bring their Ford vehicle there to go to another Ford dealership. read more

We have now bought 5 vehicles through Lebanon Ford and have been very satisfied with the purchasing process and the vehicles. Of those 5, 1 was new and 4 were used. One was for us, two for our business and 2 were purchased by our adult kids with us co-signing. If you want to avoid the standard dance when buying, see Duane and let him know up front that you want to make a purchase like an adult. He has been there long enough to know how to make sure you get a decent deal while they make what they need to make. It's a refreshing way to do business. John in finance is the same. He will offer you the standard warranties and insurances, but not push. We have bought smart extended warranties on a couple cars but not on all. He's good and decent. We own additional fords to include a 2017 Transit 350 and a 2093 mustang, and the service department has been very good. On the one ocasión when they made a mistake, they owned it completely and remedied it quickly. We have been very pleased. read more

See all

Seems I should've read these reviews before I bought a truck from them. Made an appointment to purchase a new truck, turns out it already had 4200 miles on it from being used as a demo vehicle. It didn't show any signs of use beyond that so I bought it anyway. It's over a month later and have not received my registration, and they're witholding it because they want me to pay them more tax money AFTER the sale. I've already lodged a complaint with Ford corporate over the matter, but these people are pure garbage, and they don't deserve your business. Stay far away. read more

DO NOT DO BUSINESS WITH THIS DEALERSHIP!!! I previously leased a 2014 Ford Edge from Flaunders & Patch and the experience of getting the car was actually great but it turned out to be a lemon. I am not just saying that, it actually was. The vehicle would say "Check Charging System" and the shop would tell me each time that it was the alternator. As soon as I would pick it back up, it would start acting up again. This happen 3 times during the course of the lease. Prior to my lease ending, they reached out to me to see about getting me into another vehicle. The experience was terrible!! After having an hour appointment, I was asked to come back. I ended up spending repeated trips over the next couple of days only to be provided information and then be told that was not correct. I decided to make a deal with them regardless of the games and opted to have leather installed instead of going to the next trim package. The leather job was terrible!! I have attached photos. They drove my vehicle 200 miles and returned it with an almost empty tank of gas. They are unwilling to do anymore to help with the bad leather job and won't consider providing anything additional to make the buying experience any better. DO NOT DO BUSINESS WITH THIS DEALERSHIP!! read more

We purchased a truck in Dec. 2018. We were told we were purchasing a Premium Care 150,000 bumper to bumper extended warranty. Our transmission needs to be replaced and it turns out they didn't give us what we paid for. They gave us a a wrap package that doesn't cover the transmission. We contacted Lebanon Ford. They admitted that it was their fault and keep telling us "they are working on it". They never return our phone calls we have to keep calling them. In the mean time our truck is not drivable and we cant get a rental because the warranty won't cover it.I was told today when I called and told them I was going to post a review on my unhappiness that they didn't need to talk with me anymore and that they were not legally obligated to make it right with me. I will not stop until they fix their mistake. I would not recommend this dealership to anyone! read more

Excellent Customer Service! I recently purchased a new F250 Superduty, they were easy to work with negotiating the price, finding the truck and getting the V-nose plow installed. The whole sales process was comfortable and low pressure. I had a great experience! read more

Had some catastrophic problems with the PTU on my Ford Explorer. They were able to see me the same day and had my car ready in less than 48 hrs. Really happy with their service and professionalism. read more

I recently purchased a used car from here, the ONLY reason I went through with working with the people here is the car was a good deal. They are unorganized, unreliable, they will straight up lie to you, anything you have ever heard about a used car salesman expect to have your expectations exceeded. The owner of this dealer should be ashamed of how they trained their staff to treat customers. If you are seeing more than 4 stars on Google reviews or anywhere else they are fake reviews. read more

Nothing but the best service! They answered all my questions and had all the paperwork ready to go when I got there. I'll definitely be buying my next truck from them. Ask for Dan Macek and he'll take good care of you! read more

I tried to schedule recall work back in May. After being told how much of a pain in the butt it is (how is this relevant?), we set an appointment for mid-July. When I showed up for that appointment, I was told they were backed up and wouldn't get to it for over a week. I was also told they Ford would only pay for a rental for 3 days. We reschedule for August. I dropped the car off and then received a phone call that they have to order parts. I picked the car up. The parts came in and we scheduled to bring it in today. When dropping the car off, I'm told it will take a couple of weeks. At this point, it's clear this dealership doesn't want to do the repair. I should have seen this coming after the first attempt at making an appointment. I can't wait for the dealership model to fail. read more

This dealership is a very poor place would never recommend to anyone. Had deal agreement on Friday to buy. Was dreaded to pick up truck 1.5 hours into drive and was called and told truck sold.. this is after I was told several times it would not and also talked to salesman this morning before I left read more

Customer Sservice 1/10. Spoke with a man who said the car was getting wholesaled soon so i drove 2.5 hours to come and buy it. Get there and he pins me for a liar and over comes the sales manager who neglected to even introduce himself and started to berate me about what i was talking about. Refused to cooperate and put immense pressure on me to settle for a low trade in value nd would not budge off the price of the vehicle despite major cuts, scrapes, and minor damage. Happy i got the car, displeased it had to be through them. Impolite, unprofessional, bad attitude. Only decent person was the finance manager. Couldn't ever dream of coming back read more

It's a Ford I guess. I was trying to get a recall work but they weren't very helpful. Were complaining about how long it would take to get a replacement part from Ford as a part of a recall. Nah not gonna happen. Not waiting 3 months. Went to another dealership. My next car isn't gonna be found on the road dead. read more

Since the Ford dealership that I frequently used closed some months ago, I tried Lebanon Ford, it seems most of the employees from Gateway went there, I am still dealing with the same personal as before so needless to say when I needed an appointment it was almost immediately, upon arrival to the service center I was taken care of quickly with no hassle service, I find it an excellent place to do business read more

Service was great for four years thanks to Phil. Lebanon Ford Sales is a total different story. The sales department doesn't want to deal with anyone who has knowledge of trade-in value or purchasing an new vehicle about MSRP. March 2022 I went in talked to the Sales manager 4 times in four days about ordering a new F250 Lariat crew cab with the ultimate package etc. The Sales manager never got the correct options or got back to me. So I ordered a new Exact truck I wanted from Irwin Automotive Group that will be here in August 2022. Which Lebanon Ford said takes 6-8 months. Unfortunately they're the only local Ford dealer close by so they don't think people with drive 60 mile radius to get treated like a customer with respect. This F250 2022 would of been our 4th new vehicle in 5 years all $50,000 + each. I will no longer do business at Lebanon Ford. I will no longer recommend their Sales or service because of their sales personnel. PS I have all emails and my NEW truck order # which is now scheduled for production. Have a great day. read more

The most horrendous customer service in my 50 years on the planet. They actually made me call the ford dealer that I bought the car from 2 years previously to get them to pay for a warranty repair item. Absurd. The original dealer was good, but and after some concern they took care of the bill. Obviously they had nothing nice to say about this dealership. All for just over $100 read more

We bought a brand new truck and the next day it wouldn't even start. They fixed it (computer wire issue) but did not even offer a free oil change or anything for all the trouble we went through. Did not go above and beyond and we will not go back there. read more

They paid me cash for a non-Ford car that I needed to sell during the Pandemic. Not a trade in, just straight cash. And during the pandemic too! They didn't have to do that. They treated me with respect, everyone wore a mask (which was new to everyone at the time). My wife said no way are we going to deal with Craig's List and having strangers come to our house during the pandemic. With no option, Lebanon Ford came through. I don't even live near them, either. George LeSueur and the manager went out of their way for us. That move saved our marriage and allows us to move on during this insane period. Thank you Lebanon Ford. 6 stars if I could. read more

Wish I looked at these reviews before I tried to buy a truck here. They said they had a truck in my price range then when I showed up said it was not yet in stock and offered me a similar truck. Neglected to tell me it had the weaker engine. They played it out well. Typical bait and switch they were trying to pull but I was watching for it. There are better dealerships to go to than this one. As another rating said Stay Away. These people will do whatever to try and sell something including trying to take advantage. I would hate to call them scumbags on here but if you go there keep your eyes open. read more

Want to give Paul The sales man who was AWSOME 5 stars. The young man was knowledgable and energetic. He did everything he could to get us a car to my specs!!! thank you Paul Paulagay A read more

If no stars were possible - that is all they would receive. We purchased a used Subaru Cross Trek from them in the summer. At the time the car looked good. During the sales process - they gave us an Auto Check report showing no accidents. We purchased the car - using finance provided via Lebanon Ford. Car has run fine and been ok. Fast forward six months. We're in the process of purchasing a new larger vehicle - as we found the Subaru a bit small for for us. We settle on a price for our new car. We then discuss trade. The owner of the dealership puts our information into CarFax and it comes back that it was in an accident - with frame damage resulting. He states unequivocally he doesn't want our car - at all ! He said the safety factor - as the vehicle ages- and that potential purchasers will have trouble getting financing makes the car too big of a liability as a trade. So just like that - poof - we lost over a third to one half of the value of the vehicle. We followed up with Lebanon Ford. After a few phone calls and being punted further up the management chain - we have yet to talk with anyone who can help resolve what we feel is a fairly unjust situation. Its just been empty promises of "calling us back after discussions with our top manager" and "being here to help"...no one has ever called us back. Unfortunately, due to us purchasing the car as "as is" we are left with little recourse but to inform potential consumers about our experience with these people. Our feeling is that Lebanon Ford was not fully transparent with us as consumers . Had they been - we would have been presented with a CarFax report along with an Auto Check report at the times of sale. This would have enabled us -as consumers- to be fully informed as to what we were buying... a car that had been in an accident. When we finally find out , months later, about this and they are confronted by it - their lack of response to our concerns shows they don't really care about you as a consumer once the sale has been made. To those reading this - be aware that Lebanon Ford owns other dealerships in the region- including St J. Subaru. Experience has shown that poor customer treatment always is a direct result of bad management. read more