They played the brake game with me too. Couple year old truck that isn't driven hard. They told me…read moreI needed rotors all around for around 1600 to replace. The car has well under 30,000 miles. They stated rust and metal on metal in the rear. I checked myself, rear pads needed replacement, the fronts weren't even close. All rotors were fine had some minor surface rust near the hub. I can only assume they believed I am not able to know the difference. This is after I had some service not too many miles ago in which the pads should have been caught. Shouldn't you be able to trust the local dealership you purchased your car at?

Brand new truck has a dead battery. Still under factory warranty. These guys kept me and my family…read morewaiting in the dealership for 5 hours then told us the battery was fine and they didn't replace it. Truck died at O'Reily auto parts parking lot 15 min later. Replaced the battery myself and the truck has been fine ever since. Wrote the service manager a letter and emailed it him. Never heard anything back. Great customer service guys. AVOID AT ALL COSTS. 2019 Ram 1500 25k miles

Purchased a new Honda in April. Fair deal, respectful service and follow through. A couple months…read morelater, I ran over a nail. Took car to Town Fair and they couldn't find the issue. Upper Valley Honda Service squeezed me in the next day and found a nail. Thankful for their help to get me back on the road.

Lovely experience with the UV Honda service department this week. I was leaving the White River…read moreJct. VA when I suddenly remembered that on my way home from Manchester NH the night before, I had suddenly lost my low-beams (actually, one had failed a couple of nights prior). So I pulled into the Honda place in WRJ, unannounced. Darci in the service dept could not have been more helpful and sympathetic. While I relaxed in the lounge, Steve walked by -- he's the dealership manager, but he remembered selling me my car back when he was on the sales floor at the old location, as well as my son buying a used car last year. My car was ready in about an hour (washed, too). As dealership services do these days, they had checked it over and suggested a couple of things that would need attention soon; however, Darci wad not pushy about this when I said I would see my regular, local mechanic about those. She gave me a printout to share with my mechanic. This experience wasn't cheap, but it was worth more than every penny.

Great experience, we are from Pa , our truck had electronic problems they fixed our problem. Great…read morecrew , great garage.

We couldn't be more disappointed and we might have to file a Lemon Law violation. My wife purchased…read morethis 2021 Ford Explorer approximately 5 weeks ago from Key Chevy in White River Jct. VT (we live in Essex, VT). She had the TPMS sensor go off within 20 miles of returning home. Additionally, the high beams didn't work nor did the left turn signal indicator. The vehicle had a new VT state inspection sticker on it and has now been serviced at Key in South Burlington as well as Heritage Ford twice. The problems are yet to be resolved. All this over a couple parts that cost a few hundred dollars. This is one of 4 vehicles we use for our business and you can bet that Heritage Ford and Key will not see any further vehicle sales from us again. The lack of customer service is terrible and the excuses as well as delays are endless. As a business owner myself I would NEVER put a customer through this much. The vehicle has spend more time as service repair locations than with us! I highly recommend looking elsewhere for your next vehicle and avoiding repairs at either of these dealerships at all costs. We hope to avoid arbitration, but that's looking unlikely at this point. Sam Smith

Don't deal with sales jerks and bullies unless you have to. There are other Honda dealerships…read morearound within driving distance. Shop around. I didn't deal with them as much as I could because their prices weren't as competitive. I get it you need to chat with the manager to see where your margin is but what they offered was $4,000 more than other dealerships. After I told Ben I found a better deal he asked for a proof. I simply ignored. Next day got a message they can match any other dealer to keep it local without a proof. Duh. Not wasting my time. Got much better deal in another dealership with nicer salesmen. They were trying to use on me their sales tactics like bully finance manager vs nice sales person. Nah. I don't need it.

A month ago I found an A6 2005 Allroad at the dealership and purchased the vehicle. That was the…read morehigh point/. The dealership is not qualified to sell Audis for the reason every question regarding the car the salesperson had to google the answer. Once the cash changed hands the salesperson failed to return any calls regarding the dealership obtaining a part to allow the placement of the front license (NY). Monies were given to the dealer to register the car in NY. At the end of the registration period they informed me they could not register the car and sent back the taxes and other fees. After being told i would receive all the fees I was short changed $100.00 the amount the agent withheld for starting the registration process which they were unable to complete. So besides poor service there was the theft of $100.00.

Knowledgeable. Reasonable quote for the services and good clear explanations and communication. Car…read morewas finished and ready right on time

Darren and Mike made our car buying experience totally seamless and smooth. they felt like old…read morefriends by the end of the deal. I love my new forester and the deal we got. Darren was so knowledgeable and friendly and helpful. THANK YOU DARREN!

Only giving it 2 stars because the general manager stepped in, Bill, I wanted to give it 1 star…read more Went for a heater core, somehow left with clogged AC lines that had been hooked up wrong, on top of that a blower motor that was working great that I have to pay 400 dollars out of pocket for. They broke my door on my driver side when that wasn't even in the same area as the thing they were fixing. Instead of admitting wrong, or even trying to upsell a new blower motor they just put it back together broken and gave it to me. I've noticed a lot of people in reviews saying their service department sucks, that's a major understatement. Unsure what's going on with this service department but I'm taking my fleet of 10 Toyotas elsewhere to get worked on. Will not be returning. Below I showed videos of the ac leaking, the motor bearing whining, and the door they somehow broke. For reference. BEWARE!!!!!!!

I contacted the office to book an appointment and requested a full maintenance service. The final…read morecost wasn't discussed, and I didn't try to negotiate it or bargaining. On the day of the appointment, my car wasn't fully serviced when I picked it up. I still don't know why many of the requested services were skipped--I was only given a final sheet listing a few completed items. Was the shop busy that day? Do you usually assume that customers want to pay as little as possible? Or did someone just decide by appearance that I wouldn't be able to afford the full service? (I'm a proud Native American, by the way.) Or were some of those services considered unnecessary at the time? Overall--I'm still gonna wonder, why? I didn't report or argue about it at the office afterward. I was on medical leave at the time and dealing with a lot of pain, so I didn't have the energy to handle the inconvenience on top of everything else. Despite this, the shop still did a good job--my car drives noticeably smoother after this partially disappointing service. (I can only imagine how great it could have been if the full maintenance had been completed.) I've been loyal to Toyota for a long time in my homeCountry, but honestly, this first maintenance experience has completely ruined my US-Toyota impression. It added up to my very first experience with this same branch, where I waited months to receive the spare key included in my car purchase. No one contacted me for months, and when I finally reached out, the office said they had simply "forgotten" to cut it.

I will never do business with this company again. They are not honest and treat women like they…read moreknow nothing. They lie to your face and make excuses why it's never their fault. If I could give a negative 1000 rating, it would still be too high of a rating.

Lebanon Ford recently REFUSED to perform service on My BRAND NEW 2024 F250 with only 900 miles…read more This Truck has a service bulletin from FORD instructing Dealers to replace the "Dummy HUB" on the passenger front a Functional Hub.. and to add vacuum lines if needed. I spoke with Service Advisor Chad.. then his supervisor Kyle requesting to schedule an appointment to have this work completed..as directed by the FORD TSB. Both Chad and Kyle basically told me to go pound sand and to get lost - they blatantly refused honor the TSB from Ford and complete the work.... I own 5 Fords.. and NEVER will I take one to this low class outfit again. The other local Ford Dealer completed the work.. NO PROBLEMS. STAY AWAY FROM LEBANON FORD!!!

I can't recommend Waweco enough! The whole team was incredibly professional from start to finish, I…read moretruly trust their advice and workmanship, and I know my car is in good hands every time I come in. Thank you for offering such reliable and trustworthy service!

The first time I used this garage they were quick to pick vehicle up, efficient and professional as…read morewell as affordable and communication was good which is almost unheard of at a garage.... Lol (also a huge bonus- there weren't all drunk staff and their buddies hanging around shop and office which makes you wonder how and if any,safe, work is completed when you walk into any business with that going on during open hours.... ) Love this place and the staff and owner were awesome. Even when dealing with an older vehicle and a crazy short needed deadline for repairs to be completed. These guys went above and beyond for sure.