I've been to Hawaii and coming to this nail salon made me feel like I was back again. I drive past…read morethis place almost everyday. Finally, this past week I decided I would stop in for a pedicure instead of driving to my usual spot. Let me tell you something: trying new nail salons makes me VERY nervous. It always has and I'm sure it always will. Typically, you have to feel out which nail technicians you like but this place surprised me. I walked in with about an hour until close and was warmly welcomed. I asked if they had time for a pedicure and one lady smiled and said "yes, of course!" before she ushered me to the back of the store so I could sit down. She also went and grabbed me a whole book of colors (which I prefer over other methods) and let me browse while another woman prepared my water and started my pedicure. What I loved: -Attention to detail -They stayed a little after close and didn't rush -Choosing my scent for the scrub -The foot/calf massage -The massage chair -The whole Hawaiian vibe and interior -The jewelry for sale What I wish was different: -It took awhile for a pedicure (almost two hours) She spent a lot of time using her nail to get off excess color. -I wish there was another coat of color (I didn't think to ask) -You need to tell them if you want to tip before! I never carry cash so I felt horrible afterwards. Overall I had a good experience and I would come back for another pedicure. It looks good and it felt awesome. Aloha and Mahalo!

My friend went in and they made her bleed in her toes She…read moreeven told them that she was afraid of bleeding and it happened anyway

First timer here! My husband gifted me the Refreshing Renewal package for Christmas. Appointments…read morewere booked out a ways, but I was able to get in this weekend (facial and massage). My first impression walking in the door was not a good one. There were several employees huddled up chatting, laughing, etc. This felt very click-y and not the environment I was hoping for. I was presented the option to use a robe and slippers and while I do understand that not everyone will take advantage, I felt like I was inconveniencing someone by using these services. Why not invite me in to the locker room, show me my assigned locker, point out the goodies and say, "our robes and slippers are available for you to use!" or something similar. I would rate the massage a 2.5 out of 5. The masseuse did not utilize the time (60 min), nor did she reach my requested pressure points. I felt time was wasted. It was odd. Now, the facial, 8 out of 5! She was so detailed oriented and truly spent so much time on my skin. My upper body was massaged SO much better through my facial than through the full-body massage. She focused on trouble areas and made some recommendations (which I really appreciated!) I was a bit embarrassed leaving there because my face was completely red (looked like a terrible burn), but she said it would subside within an hour and it did. I may skip the massage next time, but definitely plan on giving GiGis another chance, especially for the facials.

My daughter recently paid $170 for a haircut & color service at this salon & was extremely…read moredisappointed with the results. She is very shy & was uncomfortable addressing the issue herself, so I initially contacted the salon on her behalf with her permssion. The haircut was so minimal that neither family members nor friends could tell she had her hair cut. The color was placed underneath her hair, making it virtually invisible during normal wear. We even provided before-and-after photos to support our concerns. When I first spoke with management, I was told she would review the situation with the owners and she indicated that a refund might be appropriate. However, after the stylist became involved, the conversation changed completely. Although we made it clear that my daughter was not comfortable returning to the same stylist for correction, that seemed to become the salon's only proposed solution. ********Most disappointing of all, we sent a respectful email to the owners detailing our concerns and included photos. We even proposed a partial refund for just the haircut and not the color and never received a response**** Everyone can make mistakes, but professional businesses should stand behind their work and communicate with their customers when concerns are raised. Unfortunately, that was not our experience.

I went for the first time today and it was amazing. Very clean and the staff is very welcoming…read more They have many colors to choose from. I would definitely recommend. I got a fill with Polly and she did an amazing job. She took her time and was gentle.

I absolutely love getting my nails done here! everyone is so kind and the quality of the nails is…read moretop notch. the shop is really beautiful and you're always offered a drink while you're getting your nails done! the owner is so sweet and always makes sure everyone is having a good time and is happy with their nails. overall, i couldn't recommend this place enough and i will never go anywhere else to get my nails done! i love my nails every time i get my nails done here i am never disappointed!

If you hold in high regard businesses that uphold integrity and ethical conduct, then I encourage…read moreyou to read further. On Wednesday evening, prior to an early Sunday departure for a vacation, I visited Natural Nails in Andover seeking a manicure and pedicure. Initially, I encountered an inconvenience when the online reservation system assigned me to an employee who was either on vacation or unavailable upon my arrival. I chose to overlook this. As I settled into my chair for the pedicure, I decided to indulge in a more luxurious treatment--something I rarely do. Just as I was becoming comfortable, another technician approached to commence my manicure simultaneously. This caused a disruption, as I was unable to utilize the chair's features and had to awkwardly hold both arms to the left to accommodate her work. The experience was chaotic and distressing. The use of the dremel tool was particularly painful while grinding the cuticles, rendering the session quite miserable. Later that evening, I completed a survey provided by the owner, Nini, who apologized and offered a discount for a future appointment. By Saturday evening, one of the builder gel nails had already detached, despite being told they would last three to four weeks. I sent a photograph to Nini, who again merely apologized and extended a discount on my next service. Due to time constraints with my flight, I was unable to return for a repair and resorted to painting over that nail myself. By Sunday, another nail had fallen off, and I inquired about a refund. The response was, "No refund, it's the policy." On Tuesday, a third nail detached, clearly indicating that something was amiss in the application process. Nini's policy states that they will only repair issues within five days, with no refunds offered. I can confidently say I will never again patronize this establishment. I know of another individual who visited Natural Nails and was charged $90 for a builder gel set, with prices varying each visit--sometimes increasing with discounts. My initial set cost $65. She, too, has ceased visiting this salon. Having worked diligently for my earnings, I refuse to support businesses that do not operate with honesty and integrity.

So we have gone to this place a few times for full set with French tip. Was charged $70 ish,…read morenormal. This time for the exact same thing they charged $105???? The price for a full set and polish is $55 or $65. How has it doubled in price? Another thing, she did French tips but had one nail on each hand a solid color. The tech said she didn't want to polish that one nail on each hand, really?!? So they put a white color acrylic nail on. I'm planning on going in there and talk to Them face to face with receipt of our past visits and pics of the nails and ask them to explain. Ugh