I hadn't been to a laundromat in decades, so I was nervous because I didn't know the process or how…read moreto work the machines. The woman at the counter and the main gentleman working there walked me through the steps, she helped me loading & using the machines. They are SUPER helpful, friendly, and eased my anxiety right away. I Definitely recommend Euclid Maytag Laundromat!

They did a very nice job of washing, drying, and folding my clothes while my washing machine was…read morewaiting to be replaced

Ownership changed hands a few years ago. I WFH, so I don't need to launder as often. Pricing seems…read morerandom, they immediately recommend "Dry cleaning" and if the tag says xl+, they say "Big-size" and add $$. The racks used to be full, with customers clothes waiting for pick-up, this maybe due to people WFH like me. But, I think its due to the service. I used to loved this place, now looking for a new one.

Things change. After years of extraordinary personal service and quality attention to detail, this…read moreexceptional business is in new hands and has lost many of the traits that made it great - and it has lost this customer. Longtime customers will agree that Sue was rare and wonderful - and she earned her well-deserved retirement. Over the past few months, I've tried to overlook how my years of loyalty were suddenly unfamiliar, that I had to provide my name/number, that my preferences needed to be restated, that longstanding operating methods had changed. I overlooked the change in service - but appreciated that I could now use a credit card. But then the cleaning chemicals changed; my clothes suddenly had a foul odor. The care in handling of my garments declined, and it was clear that steps were removed from the former Norgetown way. I wasn't ready to let them tailor my clothes as Sue had until they earned my trust again, alas they won't get that chance. Today, after unpacking my recent cleaning, I discovered that my favorite pair of pants that Sue had cleaned for quite some time had suddenly shrunk in length (and nope, I'm not taller or heavier!); they look absurd now - and they simply can't be replaced. Clearly Sue had used a different method, and now my signature pants are no more. They were expensive, but now I know they were priceless. I'm heartbroken and angry. I had also recently requested an attempt be made to remove a spot on my blazer - they marked it, but missed it; I was ultimately able to remove it myself, so that left me disappointed in their service and attention to detail. Other pants were suddenly filled with static in a way that they never were after cleaning previously, and now they all cling to my leg in an unsightly way. Ugh! And my clothes still reek of this new chemical. Disgusting. With kindness I wish this new staff the best of luck as they find their way and build trust with new customers, but I'm never going back. Two stars - but only for the faded memories of the former seven star service.

I discovered this dry cleaners near my home for the first time four years ago. While I was very…read morefamiliar with this chain, I had never used it ever. What prompted me to come here? One random day was because I needed my down comforters during winter dry clean so I could put them away until the following winter period. And this was the only dry cleaners in the area that would take the down comforter. I had originally tried some of the smaller Ma and Pa shops and they actually got mad at me for bringing a down comforter. What I do like about this place is the turnaround time on Cleaning the text messages to remind you that your pick up is ready and that there is a no hassle no argument on the fees. In fact, the fees and pricing are totally transparent, which is fantastic. What makes this location special are the ladies who are working here no matter what day and time I show up here. They are a group of super friendly, hard-working women and I don't know if they get enough credit, but I sure hope they do.

I came in with a last minute request to stream a graduation gown and press two shirts. The team…read moreaccommodated my request and I left with the garments in short order. Our graduate looked great and I am very happy to have had a "neighborhood cleaners" experience and will be back.

Their hours gave changed possibly due to covid. Their prices are reasonable and there's a loyal…read morecustomer program that keeps me coming there.

Solid cleaners I use regularly last few years at Westgate by Walgreens and fitness19 for my…read morebusiness wear clean and press. Always friendly owners. They've gladly helped with garment repairs and alterations. Great hours and have never missed a ready date for pickup. I'm not aware of any frequent customer program posted elsewhere.

Place was clean. It had a dollar to quarter exchange machine. The dryer and washer machines are in…read moredifference sizes. I downloaded the app and you can also pay that way as well. I would double check the machine before use for any leftover bleach or soap that can be sitting at the top where you insert the soap. I seen several that had some left over from previous load so I just went to a clean machine. The parking is also available and very accessible!

We needed to wash some comforters that wouldn't fit in our washer at home. We searched the area and…read morecame across Laundromat +. Boy , are we glad we did. The place is clean, they have different size washers for your needs & there were actual people there to help with the machines....on a Friday night. You can pay with quarters or scan the bar code & use the app. It couldn't have been easier.

I've used them several times. They pick up and drop off to my home. Laundry is super neatly folded…read more Amazing job and very affordable. Sheets are amazing. They come back folded like when you buy them new!

Great service with very reasonable price. They responded to my inquest away and made it is to do…read morebusiness. My clothes were returned clean and very neatly folded. S

Nice place Well organized…read more I had smooth experience Also got a coupon so was cheaper than should have been Otherwise certain type of stuff was over priced

I was with my mom during her visit to this Tide Cleaners location, and I was shocked by how she was…read moretreated by the manager, Mercedes. My mom brought in a beige jacket that came back almost grayish-white after being dry cleaned. The jacket is part of a matching beige set, so the color change was immediately obvious. Even the decorative button changed from a bright yellow-gold color to a dark brown, copper-like color. During our first visit, Mercedes admitted it appeared to be the store's mistake, explained that the jacket had likely been mixed with white garments during the cleaning process, apologized, and told my mom that if she brought the purchase receipt, they would reimburse her for the full value of the jacket. When we returned with the receipt showing the jacket was worth around $400, everything changed. Suddenly, the story was completely different. Mercedes claimed the jacket had been white all along and only offered $90. What upset me the most was how Mercedes treated my mom. My mom speaks and understands English very well. English is simply not her first language, so I came with her for support. Instead of speaking directly to my mom, Mercedes spoke almost exclusively to me, barely looked at my mom, and repeatedly implied that my mom didn't understand what was being said because of her accent. It was incredibly disrespectful and humiliating to watch. Mercedes even wanted to review the security cameras because she claimed she didn't believe the jacket had been beige. We actually encouraged her to do so because the footage from our first visit would also show Mercedes admitting that the jacket had likely been mixed with white garments during the cleaning process and promising to reimburse my mom for the full value of the jacket. Businesses can make mistakes. What matters is how they handle them. Unfortunately, Mercedes completely changed her story after seeing the value of the jacket and treated my mother with a complete lack of respect throughout the process. I hope Tide Cleaners corporate investigates both the damage to my mom's jacket and the way customers are treated at this location. Based on our experience, I cannot recommend this store.

Ah, we came back because we have additional work being done in our basement, but I added another…read morestar! Why? I didn't see any out of order signs, there were washers and dryers for everyone (not too busy Sunday afternoon), and this time we got smart and brought our own detergent and dryer sheets. There was a worker at the desk to take in laundry and another one was cleaning the lint out of the dryers. It was amazing to see. So much lint. It was like watching Dr Pimple Popper (which I've never done BTW). The high capacity dryers practically dried everything in 10 minutes. It would have been an acceptable level of dryness from my home dryer, but I felt rich and splurged another .25 for another 10 minutes. So easy with the app!

My first visit to Rock & Roll Laundromat in Palatine IL. was a pleasant surprise. Store manager Jay…read morewas kind and helpful, and explained all the machine's options and how to navigate the washing and drying machine's menus. Jay pointed out that if I dry my washed laundry in more drying machines, the drying happens quicker. The facility is kept very clean, has a clean washroom, snack machines, and seating. Great!