They were kind, did not push you to spend money you can't, took extra time to help out with my cats…read morecoat without judgement. Easy to make appointment and friendly when you call with questions. Highly recommend this place!

This place is nothing short of a money grab. It makes no sense that I have to pay for an annual…read morecheckup in order to be able to purchase dog food that my dog has been on for 10+ years! So basically they want to tie an annual price tag on my dog food! The food is already expensive as it is!

Always helpful, great job with my large girls who are a bit rowdy. They always come back looking…read moreand smelling beautiful! They enjoy their spa day and Tanya and staff are wonderful to work with!

Dr Schats has always been an amazing exotic pet vet for us. We got 2 fancy rats 2 years ago and she…read morehas helped us with them the whole time. This week one of our rats took a turn for the worse and the whole team at the facility was so sweet and kind. They got us in before closing time to put little Nibbles down. From the moment I walked in they took care of us, ushering us back into a room with a fluffy blanket for her to lay on while we waited. They let me go back with her while they put her down and even made ink prints of her tiny feet for my 2 girls. We truly appreciate the upstanding care from everyone we encountered.

From our first visit I knew I was in a place where everyone listened, my pet was treated with…read moreutmost care, and where problem solving was key.

I have been taking my precious Bella to Vetco in Lee's Summit the past few years. They have always…read morebeen so kind, caring and communicative with her care. I knew she was in the best hands and they would not offer a service, unless they knew it could help her. They also gave me the choice on what procedures, testing, treatments that I wanted to do for her, while giving me great education. It is very cost effective treatments, when some vets can take advantage and require very costly bills. Staff would always make her feel so loved and say how excited they were to see her. She needed emergency care after a very long procedure, removing her eye and all of her teeth, at 17 years old. They called the next day, as she was hospitalized elsewhere, checking in on her. Last week, Bella and I said our final goodbye with the staff at Vetco. They were so kind and compassionate, making it the smoothest and most peaceful that you could hope for. Thank you Vetco for taking care of my sweet Bella, and me.

1 star because I had too. I boarded my dog for 10 days while on vacation and when I came back to…read morepick up, they sent us home with birthday pictures he had a birthday while he was there very sweet and thoughtful however, I found sores on both of his front legs and on the side of his mouth, I had to take him to my that he got pressure ulcers and kennel cough from pet resort. When I called spoke to two different people they said he had no no negative interactions and he must have bumped his legs on the floor that is not how dogs get pressure ulcers so I do not recommend this facility.

Have found this to be surprisingly nice for the care of our animal family.. always courteous,…read moreconsiderate, and when something is noticed with your pet it is followed through from notifying not only the family but checking with vets. I suppose the best advertisement would be the happy German shepherd eager to go in and hang out :)

we had to take our nine week old 1 pound kitten 3 AM due to her being close to death. In the end,…read morewe did have to euthanize her as it was the best thing for her. The vet and the amazing very very highly recommend.

2/5 stars great diagnostic know how but not the greatest on communication(s). Too reliant on text…read moreand voicemail. On our seven year old Shih Tsu, "Callie's birthday, the groomer at Crysler Animal Hospital discovered swollen lymph nodes. The clinic there did some blood tests and forwarded a sample to the KU Veterinary School for analysis. KU definitively affirmed lymphoma and suspected a possible cancer present. Dr. Erica Nowlin at Crysler suggested further testing at BluePearl Pet Hospital as they are an oncology hospital and would be able to confirm cancer. We easily booked an appointment and Callie was seen by Dr. Heather Heeb on Thursday 5/28/26. We were impressed with the thoroughness of the examination and testing results. We were offered a plethora of treatment options. But we came away with the realization, Callie will succumb to this disease. On Friday 5/29/26, we made two phone calls to BluePearl, leaving two voice mail messages. Neither were acknowledged nor did we receive a callback. On Monday 6/1/26 7:20 a.m. we called and again left a voicemail at the tone requesting an Rx for prednisone which Dr. Heeb had suggested for comfort. Due to the unresponsiveness we experienced, we called the Crysler Hospital at 7:24 to expedite meds, as it was obvious that Callie was in discomfort. By 8:15, Dr. Jay Schweizer called to alert us that Callie's meds were ready for pick up. Thanks so much to the caring, attentive team at Crysler for great COMMUNICATION. Below is a screenshot of the text message received from BluePearl. I would recommend an improvement in communication from the team at BluePearl regarding aftercare.

I highly recommend taking your pets to Dr. Kent Callicott…read more I took my pug to Dr. Callicott for nasal and soft palate surgery to help improve her breathing. Not only did he do an excellent job with the surgery, but he also discovered a mass in the back of her mouth that had gone unnoticed. Since then, Dr. Callicott has been incredible. He has guided me through every step of the treatment process after the mass was confirmed to be cancerous. He has taken the time to answer all of my questions with patience and compassion, helping me understand our options and making a very difficult situation much easier to navigate. I am truly grateful for his expertise, thoroughness, and genuine care for both my dog and my family. I couldn't recommend Dr. Callicott more highly.

We moved. Needed a new vet. A good vet. Sweet. Knowledgeable…read more I love the staffs personalities. My dog loves them.

Kevin, at the Lee's Summit animal shelter called to ask about the situation at Raintree. 15 minutes…read morelater I get a phone call from Raintree directly. I answered and then heard a woman in the background say, "Just hang up." Very mature. The animal shelter supervisor then called me back and apologized for our treatment at Raintree. He's the real MVP. At this point I wouldn't trust Raintree with a stuffed animal. The situation was already rectified when I left their facility with my cat. The bad apples working at Raintree I'm entirely certain they already know about. Raintree chooses to keep them on. Not my circus, not my monkeys. Do not ever call me again.

I was not an existing client. My dogs needed certificates for international airline travel. The…read moredoctor took the time to research requirements for the airline and country. (This wasn't a quick search; we had received so much conflicting info.) I am so grateful for the time and effort it took to sort it out. Thank you so much!

I'm disappointed with the administrative side of my experience here. I requested my dog's medical…read morerecords for insurance purposes and had to follow up multiple times. When something was finally sent, the document was not legible, and subsequent requests for a corrected copy went unanswered. The care itself may be fine, but timely and clear communication--especially for medical records--is important. I hope this is something the clinic improves.

Dr Laura and Mary were so great when my cat was sick. Very sympathetic…read moreand caring. Wouldn't take my pet anywhere else! Pat L.