Awesome place great staff thanks dr payerleread more

From the owner: Burleson Oral Surgeon, Charles Payerle, DDS, MD, practices a full scope of oral and maxillofacial…read moresurgery with expertise ranging from wisdom tooth removal to corrective jaw surgery. We also diagnose and treat facial pain, facial injuries and TMJ disorders, and perform a full range of dental implant and bone grafting procedures.

The receptionist needs to learn compassion. She walked away as I walked in, and I signed in. I sat…read morewaiting and was not acknowledged until I went back to the counter. So I'm not sure why the sign in sheet is there. While I was waiting for what was supposed to be my first appointment, I saw an interaction between the receptionist and an elderly man. She was acting irritated by him. He needed a tooth fixed that came off his dentures. She told him about all the extras they would have to do instead of just fixing the tooth. While talking he accidentally dropped the tooth on her lower counter. Where ever it landed, she acted annoyed and disgusted. She pushed something close to him, so he could dig around and get the tooth out. He had to stand on his toes to reach down and fuss with something to dig his tooth out. He also said that they had put in the wrong code for the dentures, and now his account is in collections. She did not look at him much at all during this encounter. After he left, I asked to pay some on his bill to help him out. She told me she would take care of him. I could tell she most likely would not. After hearing how they messed up his account, and how unhelpful and uncaring they are to their patients, I canceled my appointment and left. When a patient comes in they should be treated with kindness and compassion. Look at them when talking to them, and resolve the problem or get someone who will.

Back in 2024, the dentist convinced me that I needed four crowns on the same side. The experience…read morewas traumatic. I was in so much pain for several weeks. I had to return a week later for a replacement crown and was sensitive to cold and hot things ever since. Yesterday one of the crowns just popped off. I went to another dentist for obvious reasons. They told me that the crowns were never charged to my insurance. I am finding out that the dentist said it was for cosmetic reasons that I was given crowns. I was naive and not going through a good time when I agreed to this. I went to Burleson Dental off Wilshire and It was the best experience! The dentist was confused why I needed 4 crowns when I had great roots. Also it is confirmed the company just wanted their $12,000 payout. I am still trying to pay off this over $3000 bill that I had to pay. I am now convinced that Aspen Dental is the Great Clips of dentistry. Beware!

By far the worst mint location. I have been to the Dallas,…read moregrapevine, Arlington and now Burleson location. I've had amazing service at all other locations except this one. I am pregnant and they treated me like they have no knowledge or consideration at all when it comes to pregnancy. First, I requested to be at a small incline as it is not safe to be flat on your back. The DENTIST made multiple comments how that was uncomfortable for her because she would have to stand instead of sit during my filing. Making me feel like a total burden. Further, I waited a hour past my appointment to start my filling. Once started, she and the assistant talked about their relationships and religion and home life the whole time. It was extremely unprofessional. Then 1/2 way through the doctor told me she needed to go do other exams. So she left me 1/2 way done sitting there for another 20 -30 minutes to go work on other patients. So all in all , the appointment that should have taken 30 minutes took almost 2 hours. My advice, go to a dentist that actually cares about their work, and not their coming up vacation time. It's typically the office staff that are terrible and the doctors make up for it , but in this case, it clearly starts at the top and the staff follows along constantly apologizing for the dentist's behavior.

CHEMICALLY BURNED!!!! I have always loved the dentist, I…read morewent to Dental school, I've had most of my teeth, surgically extracted when they were loose as a kid because I love the dentist so much. This is in fact, the worst dental office I've ever been to, I don't know if it's because it's a chain, probably so, but I definitely won't be going back. My first experience was a cleaning and general exam, a typical exam, X-rays were taken, health history/concers discussed, followed by the cleaning. Everybody here seems as though they hate their job, nobody smiling at you. Nobody's telling you to have a good day or asking how your day has been, just seems like nobody really wants to be there . I have never had cavities, but I guess there's a first for everything. My follow up appointment was booked about a week later which I went in for, for someone who has never had a filling I did opt in for nitrous gas, I was told it was only a $10 extra charge just for it to be an extra $50 charge. I then had also asked for a whitening to be done, I assumed from my previous schooling that this is going to be an in office medical grade teeth whitening session, that was not the case! I was fitted essentially with a rubber Invisalign tray and given a syringe full of at home teeth whitener that could be purchased off the shelf at Walmart. Which, if you ask me being that they say teeth whitening on their website, I personally feel if it's not being done by the dentist then that's just false advertisement, but whatever. My biggest issue is that during my exam I was chemically burned! The dentist performing the exam didn't seem to be all that concerned, he did end the session only after I asked that we stop because I could no longer continue because it was burning so badly. No report was done. No photos were taken, no evidence collected whatsoever that I was harmed on their property. I left immediately went to Care Now, was informed that I was in fact chemically burned. They treated me, and sent me on my way. Did I get a phone call or a follow up from Mint asking how I'm doing; checking in on a patient that was injured in their clinic? Absolutely not! They didn't care one bit. 8 people in the office not a single one! Being that I had already paid for my services I reluctantly did go back to have the glue from past braces removed. The dentist this time was different. She on the other hand was fantastic!Unfortunately, I did not get her name, but her customer service skills and her concern for her patient is the only reason this review has two stars instead of one, and although she is a great dentist and has fantastic bedside manners it seems as though she's the only one who enjoys her job. Not only am I not coming back, neither are my peers. Do better!

We had an appointment to have 2 of my granddaughters teeth pulled today and she has been going to…read morethis office twice a year for cleanings and other work for years.And when we got there the dentist (Dr.Pennywell) would not do it because there were no custody papers on file ! But it clearly showed I was the one who took her for every appointment, when they topped in her name my picture popped up with my driver's license which made me the guarantee if her insurance didn't pay and still wouldn't . I think we will be finding another dentist.

I gave three stars because if you are lucky enough to get passed the front desk crew- the back end…read morestaff is absolutely amazing! I adore the dentists and the techs. They're wonderful. The front desk staff is absolutely abhorrent. I absolutely hope they get new stay. It's outrageous

Dr Mosby and his team are amazing. Our entire family has switched over and can't say enough about…read morethem.

I highly recommend going to Stonehaven dental. The staff is fantastic. They have top of the art…read moreequipments, the office looks like a spa, and the customer service is beyond this world. It is an excellent office for orthodontics, and they are equally supportive to children as they are to adults. I particularly enjoy talking to Jessie, Megan, sandy, and Sarah. Get a more beautiful smile and go immediately to Stonehaven. Also you must take the time to speak to the fabulous Kelsey Greene, she is amazing.