Q'Asia was such a great help this evening right before they closed!! she answered all of my…read morequestions no problem and help me get what I needed ordered for pickup on a later date. Thank you Q'asia!!!

Initially brought my daughter there for a new pair of glasses. After she decided on her pair we sat…read moredown with an associate to determine her bi focal width and we basically told the associate that we wanted it to be placed at the same width as her glasses she had on. For some reason the associate didn't think that line was appropriate ( it s been that way for almost 10 years) and decided to adjust the line to a higher width. After about a week from receiving her glasses my daughter complained of headaches and that she was having trouble seeing clearly so we figured it was because of the bifocal width and took them back . When we took them back the associate (who I found out was the GM of the store was very defensive and rude when I tried to explain the issue and how we felt it should be corrected. She even let out a loud huff as I was talking as if we were a problem for her to assist us. The other issue I have , and it wasn't just me who felt this way was that the associate who sits at the counter greeting and assisting customers when you walk in also seemed to have an ongoing attitude and the was very unsanitary as she walked out (after asking numerous customers if they had light) and preceded to just step outside the door to smoke but the disturbing part was that when she came back in never even washed her hands or used hand sanitizer! Fast forward to today 06/27/26 1100, my two daughters and stopped by to pick up the glasses and I purposely stayed in the car. When my daughters came out with the adjusted glasses they mentioned how rude that this same lady that sits at the front counter was! I spent $255 out of pocket for glasses to be made to feel like we were a "bother" to some of the staff there. This location Probably needs a purge of some of these staff members as they have no clue of what customer service means. And where their salaries derive from. I'm also going to reach out to corporate as well

The Doctor is very Professional with Excellent Bedside manners and very Polite She tells you…read morewhat She is going to do before She does it with no Surprises,I really enjoy going to this Eye Doctor and Recommend it to anyone

From the owner: Legacy Eye Care is a comprehensive eye care practice with two offices in South Hill and additional…read morelocations in Chester and Colonial Heights, Virginia. The team at Legacy Eye Care has a patient-friendly approach, which is why people of all ages come in for eye exams, contact lenses, and treatment of eye issues such as cataracts and macular degeneration.  The team prides themselves on their cutting-edge facilities and equipment, such as Triton™ Swept Source OCT, which can scan the deepest layers of the eye to detect problems like diabetic retinopathy. In addition, they use the latest advances in optometry, including the TearLab® Osmolarity System and the LipiFlow® system, to successfully diagnose and treat dry eyes in the office.  Legacy Eye Care specializes in Dry Eye Disease, Glaucoma, Diabetic Management, Cataracts, and geriatric eye care. We also utilized the best new technologies like Optilight, Alma Lasers and Cynosure.  Legacy Eye Care also offers the most advanced options in both standard and specialty soft contact lenses from industry-leading brands like SynergEyes®. The Legacy Eye Care team welcomes patients to come in anytime, including regularly scheduled comprehensive eye exams and eye emergencies. To schedule an appointment, call the nearest office or book online today.

I wouldn't recommend Dr. Young to anyone. He did my surgery never explaining the long term recovery…read moreperiod. As well as not making many after care instructions clear. Yes you are given a print out but pre surgery and the procession of the many many eyedrops and pills My MAJOR complaint is the total disrespect the doctor had for my time and my chronic pain. I waited in the exam room for OVER an hour three times in tears due to the writhing burning pain from being in a sitting position in the waiting area (15 minutes prior my appointment time) and then more than one hour in the hard exam chair. I expressed to Dr. Young while in tears from pain the second time he did this and sorry doesn't always make it right. Had I come an hour late I wouldn't have been seen. I have no medical degree but I have respect for other and their time. The receptionist know when they schedule the doctor overbooked and the patient will wait. He sure to milk the insurance claims with no regard or respect. After the third time I can't type what I wanted to do, He was in and out in less than five minutes. On all that i love I wouldn't want anyone to be so disregarded and in chronic back pain for money? With no decency to accept blame and reschedule me

I just had cataract surgery there. The first eye (left eye) went smoothly. I sedated properly, had…read moreno problems. Then the next week I had the 2nd eye surgery (right eye). I was not sedated properly and I had a more severe experience with my right eye. Without proper sedation I was more present during my surgery. My eye received more stress and swelling. I had very elevated blood pressure after surgery. It was very high and had to be taken 4 times before I was discharged. During the surgery I had to deal with the bright light which the first surgery was not an Issue because I was sedated properly. The surgeon had to give me a number of instructions, look up , look up more, etc. The thing that disturbed me during surgery was the surgeon talking about the illegal drugs that he was going to buy for his weekend fun?? A joke, I don't know?? Please post a comment on your experience.

Takes a long time to get an appointment. They're unable to email information, only fax. I won't…read morebe going back. Just too much hassle.

I called to schedule my son an appointment and was told they had an opening on Sat. March 08 at…read more1pm, come to find out, they aren't even open on Saturdays. Is that some crazy shit or what? Mean girls are out!!

It's not a customer friendly place. Totally hard sell for…read morepricier services and products. I'm trying now to order a pair of glasses online but the RX from Lebow's in Hopewell doesn't have my PD measurements. I called to see if they had it in their files and was told for $20 I could come in and have that measured ! Oh , hell no ! I'll figure another way.

Takes too long to get an optical prescription delivered. We have great insurance, paid the $200…read morecopay and are still waiting on our glasses. We understand some delays, but could have got these glasses much sooner if we would have gone outside Hopewell city limits. The delivery time has changed by WEEKS twice now and the blame is placed on the lab being so busy. If you are looking for a quicker delivery of your glasses please go someplace else.

Highly recommend anyone away from going to this establishment. The doctors are very nice and…read moreeducational. However, Robin in sales and Maggie at the front desk reception would make anyone not want to return. I called in advance to make sure what's coverages I had with my insurance, was told certain things were covered but then was charged for them at checkout. Check with your insurance what they cover before going in as they will lie to tack on my service fees to your visit. The customer service is really terrible as the ladies were rolling their eyes and scoffing at me when I explained I was told the previous time I had paid the balance on my contacts and they made me pay it again. Very poor communication and customer service. Easily the worst and rudest I've received from any eye doctor in my 15 years of wearing glasses