UPDATE 1: Review #931 2026-023…read more During 12/2025, I worked with Ben from Mike Stevenson Garage Door Repair to replace my garage door opener because of stress likely from unbalanced operating torsion springs installed by POGDS (refer to Review #830), & it may cause operating issues with the new Chamberlain garage door opener. It's barely been a month & true to Ben's word, the new garage door opener is starting to have minor issues from PODGS mismatched torsion springs that was installed in 12/2024. Ben said I could reach out to him directly, & scheduled the springs replacement on Sunday, 02/01/26 & also added a keypad so I don't have to carry to remote with me (our garage isn't attached to our townhouse). Good timing too... MSGDR is currently running specials on garage door repair/installation (15% discount), springs repair ($100), spring repair/installation (15%), new garage door opener ($50)... whoohoo! Ben installed the new torsion springs (225 on 27) & new keypad in 30-mins., & I choose a 4-digit passcode & tested it to make sure everything is in working order before he left, & saved it in my iPhone's PW app in case I forgot. The following morning (02/02/26), I tried the keypad (3x) & it didn't work; luckily I kept the remote with me so I can access the garage. Whew! I texted Ben & he responded within minutes, & reminded me to include "0" after the passcode... nothing. ＼(｀0´)／ He was busy with a client & couldn't talk me through resetting the passcode by phone, & will get back to me in 30-mins. While waiting for his call, I tried following the instructions that he provided yesterday & I couldn't reset it. While opening the garage with the remote, I heard a loud snap/crack, then the door closed & I was trapped because the door wouldn't open. I had to use the emergency release cord to let myself out & asked Ben to send someone; I also called Mike to let him know & sent a text for an electronic trail. Ben was able to get Adam here within 30-mins. after our last text. See how responsive & responsible this company is with their clients?! I'm assuming Adam was speaking to Ben over the phone (not sure of the language), & re-sync my garage remote (my husband's may also need this) & reset the keypad's passcode (tested it 3x: 2x to open, 1x to close, & used remote for the 2nd close). Prior to leaving, I wanted Adam to double-check the torque/tension of the cables from the loud snap I heard earlier because it sounded unusual & off, but he seemed to think it was ok. I mentioned this to Mike via text, & of course, he said they'll send someone out if there's any issues. Garage Door Springs 101: The spring size determines the necessary tension (inch-pounds per turn or IPPT) to safely & smoothly counterbalance a door's specific weight; while proper sizing, based on wire gauge, coil diameter, & length, ensures the door remains balanced, prevents excessive opener strain, & maximizes the spring's life cycle. Yes, there are valid reasons for installing 2 different sized torsion springs, primarily designed to achieve perfect door balance. MANUFACTURERS may use different sizes to manage specific weight distributions, with larger springs often managing lift & smaller ones controlling weight, ensuring the door operates smoothly. Reasons for different-sized springs include: optimal balancing (garage door's weight might require a unique combination of wire gauge & length that cannot be met by 2 identical, standard-sized springs... mine's a standard door), manufacturing/design requirements (doesn't apply to my door), modifications (N/A), improper previous repair (not sure on this because my husband didn't check the technician's work or the old springs before/after replacement). Hopefully, Ben corrected this & our garage door will function seamlessly for the next decade or so. This is a company that's responsive, usually within minutes, to your texts & calls, & technicians may be available same day or within a couple of days, & works with you to ensure that you're 100% satisfied with their service (twice they came back either same or next day to address my concerns). If you're looking for a PROFESSIONAL, KNOWLEDGEABLE, & CUSTOMER-ORIENTED garage door service provider, I highly recommend Mike Stevenson Garage Door Repair!

Very professional, helpful, and extremely quick! The entire experience was seamless from start to…read morefinish. They were friendly, knowledgeable, and took the time to answer all of my questions. I truly appreciated their excellent customer service and would highly recommend them to anyone looking for reliable and efficient service.

Chris and Aladdin came out to replace a very damaged and worn out garage door. They safely removed…read morethe old door and took away with them when they were done. They tested the door several times before handing over the remote controls for me to test. Everything worked perfectly and they cleaned up the debris before leaving. Thank you Chris and Aladdin for your hard-work and dedication.

Sam was a life saver. Our wood garage door started to come apart and he was able to fix it and…read moreinstall a really quiet garage door opener for us. It's such an improvement over our last one. He was professional and had an amazing turnaround on the repair. Prices were very reasonable and he saved us money by not having to buy a new garage door. He's very honest. Thank you!

Very efficient and upfront with what needs to be replaced…read more Very nice. Highly recommended.

Asked for a quote to replace a $5 part and they said the best they can do is replace the garage…read moredoor opener for $500... they should change their business name to next hour garage door replacers rather than garage door repair... Edit: after leaving the review above and only one Star, I received a call of why they just quoted a replacement vs a repair, stating that other parts of the opener will probably go bad and I will eventually have to replace it. But I might recommend that the business state that in the opening quote in the first place instead of just coming out and saying I need a new opener... I'm still passing on this business.

Quick response and quick repair on a garage door that wouldn't open properly. Highly recommendread more

I called about the cable being loose on my garage door. I got multiple quotes through Yelp. While…read morethey do not offer online quotes, they do offer to come out to give a free estimate. I had them come out and they looked at the issue and gave a fair quote. It was one of the lower ones I received. They did the work and also gave me a one year warranty. I'm happy so far and would recommend them.

Responded to my Yelp request within 5 minutes after I inquired after 9pm on a Friday. Showed up and…read moregot it fixed in half an hour the next day. Very professional and communicative. Yesterday our garage door stopped working. It would go up 2 ft then stop. It turns out that the tensioner spring broke. They were able to get that fixed so quickly for a very reasonable price. After the repair, they tuned the opener and not only does it work again, it's quieter than it has ever been which is something I've been trying to do by swapping out the rollers and insulating the hinges. Thank you so much! I highly recommend and would use again.

My Garage Door Spring Broke and I called them, they came out next day with heavy springs ready to…read morereplace. James balanced the garage door and spring so that it's light as a feather going up and the motor is no longer stressed. I asked for him to change out some rollers I couldn't get on myself and it was no problem. He even added some extra reinforcement to the rails and hinges. Above and Beyond! Price is reasonable and transparent! Was very knowledgeable on the topics and special care of heavy custom garage door. Will call for all future Garage Door needs. 10/5 Stars!

It was a bumpy road but Roy did his best to make sure we were satisfied. Our door works like it…read moreshould and we are very happy about that.

Dan came and fixed the issue right away within 1 hour of receiving my request even though it's…read moreThanksgiving this week. He was personable and very friendly. Our sensor just went on the fritz today and we were so glad to have it fixed so quickly! Thank you, Dan and RB Garage Door Repair!

Mike , simply put, is awesome. We have a 600 lb garage door that was paired to a 1/2 hp side motor…read more The garage opening and closing was struggling, with the top rollers breaking several times. After some research, I decided to upgrade to a full 1 1/4 hp equivalent liftmaster heavy duty 98032. The installation went great. In addition, I had Mike slightly adjust one side of the rails for smoother operation and he fully lubricated all the rollers and rails. Mike provides a full warranty in case any thing goes awry. I highly recommend this fully independent shop for all your garage needs.

Mike was professional, courteous and extremely knowledgeable of the product (chamberlain garage…read moredoor opener) and his craft. After multiple attempts to address my garage door issues I am relieved that a reliable solution was reached! Thanks Mike!!

I had an "issue" w/my garage door so I reached out to Ace Garage Doors to inspect. I spoke w/Casey…read moreon the phone, and he couldn't have been a nicer guy. We set up an appointment for later in the week and he arrived at the scheduled time on the dot. He quickly assessed the situation and let me know there was no issue and that it wouldn't be worth the time and trouble to fix it and not to worry about it. He was nothing but polite and cordial during our brief interaction. He will be my garage door guy going forward with no reservations. Highly recommended!

Responded extremely quick . Upfront fair pricing and a great value to remedy the issues presented…read morevia photo and video with the garage not being able to open and close. We will definitely be contacting soon to discuss a bigger project.