This company absolutely sucks. The staff (mainly Tania) are very condescending and rude. If you are…read moremilitary don't even look in their direction. They seem to have a personal vendetta against them and it shows. When it comes to work orders be prepared to be left hanging until they find some barely competent people to bandaid the issue. I will say the only nice person who seems to get things in order is Sergio who I assume is the manager in maintenance. We had an issue where the ac went out after David (a handyman they contracted) broke a piece that goes to ac unit during a maintenance call. He didn't come back to fix it and I had to keep calling the office to send someone out. The house reached 90 degrees and I had a newborn baby in house. After the third day, I called a ac company to fix the ac unit. It cost me almost $500 and when I tried to get reimbursed by ARP, they said they wouldn't based off me not asking for permission to have someone fix the unit even though they were aware of the issue. I had to go back and forth with them for almost two weeks just to get a response and reimbursement. The lack of urgency and concern for their tenants was nowhere to be found. They are quick to take your money and take their sweet time to give your deposit back even then they will find some reason not give you the full amount back. If you rent with this company, good luck man.

Thinking of renting from arp?! Don't just walk away RUN!! We…read moremoved into a dirty house with obvious damage. We requested at walk through before renting that these be fixed. They weren't. We have asked many times for them to be fixed and no one ever shows. FINALLY we get someone to come out and fix it, and then ARP charges US!!! What the actual Hell?! I'm not paying for damages that were so clearly documented prior to move in. They've been impossible, but we're done now. Turning in 30 days and RUNNING. I'm sure they will try to keep our full deposit, and I will fight them. Crooks!!

Professional, quick responses, great staff and a positive atmosphere. Very happy to be renting…read morefrom them.

We had wonderful experience with DKD. The associates were polite and very helpful with getting us…read moreinto our home quickly. I highly recommend this company for housing properties inquiries.

Tom was the property manager for my house. It was often difficult to reach him and the payment from…read morethe tenant was not always distributed on time even though the tenant promptly paid at the beginning of the month. When the tenant left this year, there were several things that were damaged. If Tom had been doing his inspections regularly he should have notified me so the tenant could be held accountable. I was left with nearly three thousand dollars in repair costs. I promptly fired him and hired a more professional organization.

I have used Tom Wiggins, owner of El Paso Rentals and Realty, as my Property Manager of 5902…read moreRedstone Mesa Court, El Paso, Texas, for almost 5 years and still counting. I am totally pleased with Tom's ability to keep my house continuously rented with quality tenants who know how to properly maintain it. Tom knows his business and is a no nonsense guy. He holds the tenant reasonably accountable for any damages beyond fair wear and tear. Consequently my house is in the same excellent condition as when I left it. Tom is a man of utmost integrity and professionalism. He is very personable and a great communicator. He keeps me fully apprised of any problems with my house in a timely manner. He also responds promptly to any questions that I have. I highly recommend El Paso Rentals and Realty to professionally manage all of your house rental or purchase needs. C. Enright, Homeowner

Jessica fell sick, and as the conscientious person that she is, enlisted her husband, Joe, also an…read moreagent and contractor, to call me back. Her husband Joe was fantastic, walked me through the comps sold near a family home, gave me an estimated 'sell-price' range that served as an important guideline for me and my family. I'm grateful for his assistance and Jessica's encouragement. Joe also offered to join a family Zoom call to answer my fam's questions. Amazing and almost unheard of.

Jessica and her Assistant Valeria Uribe were and are the most ethical, responsive, accommodating,…read morerealty Agents I've ever had the pleasure of working with!! I'm an out of state homeowner in El Paso and was searching for a local realtor to help me sell my house which was in utter disarray. I contacted several realtors and of that only 2 responded. Jessica and one other. The other "Ran" away after I advised o wanted to sell "as is", not enough commission I'm guessing. When Jessica contacted me and saw the home, I have to admit I thought she was going to run as well. However, I was totally wrong!! She explained her strategy and ideas and she started working her magic. During the process I took notice of the outstanding qualities she brings to her clients. She is ethical, aggressive when she needs to be, communicates regarding the processes and reps as they occur, good and not so good. Plus periodically her assistant Valeria would take her place in order that communication was steadily and consistently flowing. An issue arose with a potential buyer and Jessica really showed her client customer service by protecting my interests. Needless to say, I took time to offer details of my experience with Realtor Jessica Ortiz because sometimes good reputable services are difficult to find. So with that said, if you're selling or buying a home in the El Paso area, if you contract with Jessica Ortiz and her assistant Valeria Uribe, your interests, wishes, and real estate needs will absolutely be a top priority for these 2 professionals!!

There were times that I questioned whether she was working for me, for the house flippers or for…read moreherself. She gave or withheld information from me and then acted as if she didn't know when I confronted her with the truth. She didn't care that I was upset when I wasn't given time to make a decision on the final sale of the house and then gave me the attitude that she wasnt interested anymore because she got her commission. All in all, I felt betrayed and taken advantage of by her and the company that bought the house from me. I will never recommend her service to anyone.

Have had significant issues with this realtor, she has been completely unprofessional and…read morecommunication is horrible. I am not happy with her services and how she has handled my families current situation. After leaving a review I have had false racist accusations made against me. Was pushed out of a home during the COVID-19 Pandemic. Avoid.

The people here are really friendly and go the extra mile for you when closing your home.read more

Horrible. The secretary is good but when you talk to the owner he's unbearable. He's incredibly…read morerude, short tempered, and he forgets everything and gets mad cause he's confused... I think it's time for him to retire. I've tried to do business with him a couple times and it's always been a bad experience. Don't waste your time.

I just wanted a copy of a land survey made 4 years ago. Previous home owners hired this company (if…read moreyou want to call it that), and I got a low quality copy after buying the house. You would imagine, this is something easy to do: search for a file, send it. I asked for a price. I called 3 times. Always the same response, we'll call you. This was over the course of 45 DAYS. The contractor I'm working with and I decide to show up and ask for it personally. Front desk lady was polite, but useless. Man shows up, saying "I'm the owner, give us your phone and we'll call you if we have the copy". Doesn't ask my name, what is it for, nothing. We politely explained this has been asked before, and we would like to know if it's going to happen. It's important for a city permit. Man gets upset and kicks us out. I'm not making this up: he got to the front door, opened it, and said: here, leave. He started yelling about an appointment and rambling about getting things for free. Stay away from this business. The most unprofessional and rude business owner I've seen in my life.

My experience with Panda Pal Property Management was extremely disappointing…read more Upon move-in, the water heater serving my apartment was red-tagged by Texas Gas Service due to safety and code violations. I retain a copy of the red-tag notice. One of the primary issues identified was that the water heater venting system was configured in a manner that exhausted combustion gases into the apartment rather than properly venting them outside. Additional code compliance concerns also existed within the water heater closet. These conditions existed prior to my tenancy. During my tenancy, I reported numerous maintenance and habitability issues. In my experience, many of these issues were not addressed until code enforcement complaints were filed and corrective action was ordered. I retain documentation regarding those complaints and the resulting actions. I maintained extensive records throughout my tenancy, including photographs, videos, emails, inspection records, and other written communications regarding the condition of the property and maintenance concerns. I also documented what I believed to be unauthorized use of utilities and services billed to my account, including water and trash services, and raised those concerns with management. Following my move-out, I disputed charges that were later assessed against me, including charges relating to issues that had previously been documented and reported during my tenancy. I made multiple attempts to resolve these matters directly and in writing before pursuing legal action. After I vacated the property in reliance on a negotiated settlement agreement, disputes arose regarding Defendants' performance under that agreement, resulting in additional court proceedings and court-ordered mediation. Prospective tenants should carefully document all move-in conditions, maintenance requests, inspections, utility concerns, communications, and move-out conditions, and retain copies of all records. This review reflects my personal experience as a tenant.

Horrible unprofessional property management just moved into a place in San Antonio this property…read morewas not move in ready by the day we got the key mold In dishwasher mold everywhere in the house under ALL sinks and any place where water will be. Our house also had no gas running to the house it was cut off by cps due to a gas leak that the property currently has. This property management company is completely negligent with MANAGING the property it seems like all they care about is the little fees they throw at you so their small El Paso business can stay a float so sad not surprised with an El Paso company like this.

If I could give negative stars I would. The owner Mr. Mata and his flunky Mr. Luna don't follow…read morethrough with their responsibilities to their clients. They don't return messages, don't complete inspections or care about other people's properties. They only care about their fees. I will not continue to use their services. There's a reason they shut off their Google reviews. A person can no longer post true and accurate reviews. What do they have to hide?

This is a good company to rent from . Fast response in repairing items, professional and courteous…read more. I would certainly recommend them .