If your loved one isn't able to advocate for themselves, be advised, THEY WILL BE NEGLECTED. My…read moremother was admitted to the third floor of Mount Alverna Village for physical rehab, which we were told was "the best option in the area." If this is the best, I can't imagine what the other facilities are like. From the moment she arrived, the problems began. She was placed in a room with a non working TV and received no orientation whatsoever -- no information about meals, therapy schedules, daily routines, etc. When I arrived shortly after, I asked if there was an admission overview for families. I was told there wasn't. How do you admit a patient without giving them or their families any guidance? It was lunchtime when she arrived, and she hadn't eaten all day. The meal served was fish, which she doesn't eat, so they told her they'd bring her a sandwich. It took two and a half hours -- and only after I asked three different staff members -- for her to receive it. Her TV still wasn't fixed despite multiple requests. The overall attitude felt indifferent at best. I asked to speak with the manager, Rajwant Kaur LPN, because the lack of attention was already alarming. The explanation I received was that staff had been busy with a resident party. Yet after the party ended, my mother was LEFT IN A WET DIAPER FOR MORE THAN 14 HOURS!!! The neglect didn't stop there. My mom began documenting how long it took for someone to respond when she pressed the call button: 20 minutes, 30 minutes, sometimes longer. Occasionally someone would pop in only to say they'd return, and then she'd wait another 20 minutes or more. The breaking point came when a night aide was rude to her after she had an accident. She became so anxious about having another accident that she started getting up to use the bathroom on her own because she couldn't wait 40 minutes for help. This is dangerous for anyone, let alone someone with a fractured hip. She also repeatedly asked for her ice pack, only to be told it was "misplaced." Interestingly, it reappeared the moment I arrived to take her home -- after just four days. And Rajwant Kaur continued to make excuses. The only positive experience was with the chaplain, who was genuinely kind and comforting.

My brother John Skubie was a patient at Mount Alverna Village in Parma, OH from early March 2024…read moreuntil his death on November 18, 2024. He was diagnosed with vascular dimentia which caused him to be bedridden. I visited 8 assisted living/Nursing Homes before I decided on Mount Alverna. I picked Mount Alverna because it was close to my home, it was non-profit and it was Catholic. I want to thank everyone at Mount Alverna for the care and kindness he received. The journey my brother and I traveled during this time was very difficult but made easier by the patience and understanding that the staff showed my brother. I couldn't have made a better choice selecting Mount Alverna. I am grateful that my brother was treated with respect and dignity during his final day. Thank you.

I cannot recommend this place for several reasons…read more First and foremost, the administration staff seems to be quite rude and appears to prioritize the facility's financial gain over the well-being of the residents. Additionally, the nurses often fail to follow through with their commitments, which is quite disheartening. Another issue is the alarming turnover rate among the aides. It is not uncommon to see an aide one week and then have them disappear the next. This lack of consistency can be very unsettling for the residents. There was an incident where a resident fell and the staff left them laying there for hours until a nurse came to assess them. This kind of negligence is simply unacceptable and raises serious concerns about the safety of the residents. Moreover, the cleanliness standards of the resident's rooms leave much to be desired. There have been instances where residents have gone days without having their clothes changed or being showered. Ultimately, it seems that the facility is more interested in making money than caring for the residents.

my father was at Vista Springs after having multiple medical problems and was in and out of the…read moreskilled nursing facility for care and always had great care when he returned to the assisted living. He was so happy here and loved the activities and socializing with the other people that were living here.

Most of the reviews are old and outdated Laundry list…read more Understaffed during meal times Workplace violence High turnover rate Bed bugs Residents constantly complaining about food Smell of rooms Furniture old and soaked from incontinence residents Residents are not encouraged to be independent but too dependent on the aides Nursing & staff don't get acquainted with training for residents who enter the facility with a history of being homeless and or mentally ill For Spanish resident staff not able to translate Most residents come but don't stay long Facility used to be a school very poor insulation No different in diet for residents who suffer from diabetes Most residents family members are not able to visit often.

Very nice paintball (except for when I get shot in my cheeks). But my main concerns were the…read moresnickers that tasted like the deepest part of l Antarctica. I wish they would have gave me a trigger warning when I took a bight out of it. Very disappointed Sincerely, Daddy Turch

I was at the Seven Hills rehab center for a month. The staff the physical therapy staff all the…read morenurses and assistants were great. My room and bathroom was always clean. The food was excellent. They really cared about me. I just wanted to thank everyone.

I visited Sevenhills with a hard decision of finding my parents a new home when I tell you as soon…read moreas I walked in the door, I was very impressed. The building was clean. The staff were very inviting. All of my questions were answered. Everyone has positive attitudes even down to the kitchen staff we tested the food. The food was hot and fresh. The rooms are spacious, and very clean. Its very warm and inviting. This turned around to be a easy decision. Definitely will be returning with both my parents moving in.

The Quality of care for my father with dementia started off really good, but as time went on it was…read moreseverely lacking. He was also bruised and dropped by the staff and it was never reported. Supposively he was dropped while he was transfered from his bed to his wheel chair... Ravina never reported this to us, they forgot to tell us. Really...? Sounds like they didn't want us to find out, any of this. We since moved my father out of this place and into a new facility. The help is lacking and in my opinion for the money this place is not worth it, anymore.

This place is AWESOME! My mother spent her last days there and the staff was amazing. From good to…read moreactivities they were worlds beyond where she was prior. Normally I wouldn't sling mud but keep your family members away from the Oaks in Brecksville. The care and compassion could not be surpassed. Thank you Vista Springs!.

Mom and Dad have made their home at the Athenian Village for the past two years. When my sister and…read moreI began looking for Assisted Living facilities, we anticipated a long search. The Athenian was the second place we visited, and we quickly realized our search was over. It doesn't have that "hospital" or "institution" vibe at all. Rather, the dining room feels more like a family restaurant. The food is excellent, with a daily menu. My Mom, who is a very picky eater loves the fact that there is always an alternate menu selection. She really loves ice cream, too! Their little apartment is amazing, complete with a small kitchenette. Athenian Village is clean and well maintained. The best part is the team, led by owner Ed Gates is professional, friendly and treats their residents like family. We have been caught up in the bureaucracy of filing for Medicaid for Mom and Veteran's Assistance for Dad for almost two years now. Mr. Gates has been patient, kind and informative as we are navigating these difficult roads. His leadership team includes Rita, Director of Nursing and Administrative Assistant Kathleen. Both of these ladies are outstanding and we look forward to seeing them each time we visit. Mom and Dad love when Nurse Practitioner Denise visits, and receive outstanding medical care from Nurses Jackie, Amy and Theresa. We are so grateful to have found the Athenian Village. If you are looking for quality care for your loved one, look no further! Thanks, Ed and team.

I spent 100 days at Pleasantview Care Center following spinal surgery. The facility and staff were…read moreamazing, and I cannot share enough positive comments about my experience there. The aide staff is attentive and well-trained, the nursing staff is kind and patient, and the therapy staff is just off the charts. I arrived a virtual paraplegic and left being able to walk with the assistance of a walker! I was almost - ALMOST - sad to leave there when the time came! It is a wonderful facility. I'll be back to visit old friends...

I would recommend sending your family here under any circumstances I used to work for them but got…read morefired due to being wrongfully fired and I'm still dealing with stuff with my lawyer and investigating they are HORRIBLE treat the residents shitty talk to them any kinds of way will leave the residents nasty and wet all day and wait for the next shift to come in they won't bathe or wash them most of the workers smoke weed on shift and come in smelling like it i literally came in being a new worker I wasn't fully certified I let them know that when I first got hired that's why I applied for the assisted living side .. and they said it was fine . 2 weeks from September 7th they basically came to be and said I had to work on the Stna side and I was like I'm not trained over there I'm not even fully certified to be working over there a couple days later the administrator Violetta calls me and tell me neither come in and work as a Stna or don't bother coming in at all . I actually was a good worker and doing right by the residents and I knew I needed more work I'm going to take my test soon so I went in and worked the Stna side for 3 days and was left alone .. on the Stna side it was so busy so hectic and just a horrible experience for me being this being the first job since my schooling it was my first time being in that field and they made it seem like they would help and they didn't . They kind of like just horrible and the following morning of me getting off super late I did 11pm7am I had to finish charting which I still haven't been fully taught the way to do it just copy what everyone else do and if there isn't anything then just mark something cause they don't want the nurses giving them poop medicine and stuff like that anywho I had a full hall alone and I managed to get every room but 3 and I let the worker know who came in after me cause she started working on the floor while I was still on the floor at 7:30 I was doing my trash and linen and I let her know about the 3 rooms I didn't get soon as I got home mind you I stay 5 minutes from here Kim called me and asked why'd I leave the rooms the way I did and they still have missing documents from me I answered honestly like how I was told by all the other workers if it's past your shift the other person comes in you let them know everything that you didn't get to touch and you go and I basically told which I have every conversation on record . I literally told her like it was past my shift I tried to hurry and finish chatting I only had 3 rooms left I let her know and she literally said yea where not gonna need you for this position anymore and I said that's fine contacted my lawyer immediately for being wrongfully terminated. Still in the process but whether it can get pushed forward or not I WOULDNT RECOMMEND! To live or to work because truthfully they just need someone who gonna do there job for them they had a whole Stna on the assisted living side while I was working on the stna side because she needed a break knowing I wasn't even fully certified or even hired in as a stna I was hired as assisted living for 11pm-7am and within 2 weeks they fired me and blamed it on lack of work when any job I've ever worked at can tell you I have the energy of a lightning bolt and i am great worker! I'm not at a knew job assisted living and they are great they actually train you ! And don't tell you your doing a good job just to call the next day and fire you !

This is a great choice for your aging loved one in transition that has some independence, but needs…read moremore social engagement, monitoring and some assistance with their daily needs. The director and staff are really wonderful and they partner with you to customize a package for your loved one to maximize this stage of life. You will be kept informed of any concerns or issues that arise to make the most of the resident's experience and it is always handled in a very caring and sensitive manner. Meals are served restaurant style with choices for resident empowerment and there are a lot of social opportunities. Spiritual needs are met through transportation provided to church, Communion brought in and various other prayer opportunities. There is a hair salon on premises with a kind and talented stylist. Well coordinated social events and celebrations for the residents and a lot of opportunities for your loved one to make new, meaningful friendships. Staff mingles with the residents and are really concerned about their well-being. You will have peace of mind knowing your loved one is cared for so well. A better alternative to "HOME ALONE".

From the owner: Royalton Woods of North Royalton, Ohio provides remarkable care with respect and friendship. We…read morerecognize that each resident desires independence while receiving just the care they need. We have selected our team for their ability to listen compassionately and to cheerfully care for the daily worries like housekeeping, meal preparation, and maintenance, as well as the bigger concerns like health care, wellness, and happiness. This team loves what they do, and it shows. Many have worked at Royalton Woods for more than a decade.