I've used Palmetto Pools & Spas twice in the past month for some urgent repairs…read more First one was to replace the multiport valve on the Hayward filter. It was worn and I could no longer press the lever down to rotate the valve for drainage or waste-out. It was right before a big storm and I was worried that I would be unable to drain the pool if needed, due to the rain. Dan came out within a couple days to replace the valve assembly. Reasonable price. The second repair was the pump motor. The day before the big snow storm, the motor started making a terrible noise and I was worried it was about to seize up. With the deep freeze happening, it was imperative that I get the motor replaced quickly. Dan was able to come out right after the snow. I was lucky that the original motor held out through the freeze. It all worked out fine. Dan was knowledgeable about the pool equipment, friendly, and nice to deal with. Will use them again the next time I need a repair.

We had an awful experience with Palmetto Pools. From the start, their service was riddled with…read moreproblems. We contacted the owner, Dan, several times, but all we got were excuses. He never came out to inspect the pool personally. Instead, we had to take samples to a nearby pool supply store, where we consistently encountered low chemical levels. Whenever we raised issues, we were told it was our equipment and to call our builder. We did, and it wasn't the equipment. Our builder even came out to fix other issues that Palmetto wouldn't handle, like a liner that had come out of the track. We sent photos and videos of the problems, such as algae starting in our pool. In response, we were told that if we wanted it cleaned, there would be an extra charge. We already pay over $300 a month, so an additional charge for algae in the skimmer basket made no sense. Almost a 1/2 year- we did give them a chance. I have enclosed photos of the algae and what they left our system. In summary, promises were made but never kept. We've learned our lesson and moved on to another pool company, hoping for better service. Amy

After over a month of requesting service to replace a pump and multiple no shows, we have been told…read morethey can't do the job. We are with a home warranty company and there's no support with this company to actually assist their customers. Instead of management reaching out to us, they just canceled on us. Now we're in fear of our pool system and liner being compromised. No decency to speak to customers that have waited this long at all.

The last straw... I have been a customer of Pool and Spa…read moreConnection since 2017. I've only had issues since working with the new owner, David Hanor, on my 90K pool renovation. My 2024 reno was riddled with issues like: -Unnecessary holes being cut into my new steel walls and patched with duct tape. -The new patio roped off for smaller than in our contract. I had to show the concrete crew a copy of the contract so they would correct the square footage before they poured the concrete. Thank goodness I was home at the time! -New equipment (salt cell) being sold to me and installed without first checking to see if the power center was functioning. When the new salt cell did not work, I was then told I probably needed a new power center. -Trash and debris being left in the yard and against my house for so long that I received warnings of fines from my HOA. -My credit card being charged $2,286 for a new pump, when they quoted that it would run $1,600-$1,800. (I had to produce his written quote to back to him, and show him other pool company's less expensive quotes, before he finally refunded my $474.) -And, the last straw, selling and installing incompatible equipment that continues to malfunction. I've gone thru months of my new pool vac having pressure issues that have caused breaks in the connections and the pool vac to malfunction. I have emailed David Hanor written documentation from the Pentair website, Pentair Customer Support agents and the local Pentair rep, Don Burts, stating the pool vac and booster pump he sold me were not compatible and I would continue to have issues. David Hanor has not responded to my last email, has not replaced the incompatible/malfunctioning equipment and he has not responded to the BBB claim #23245428 that I filed in April. Mr Hanor is a friendly person and always has an excuse for everything, but it has been one issue after another. I don't want any other pool owners to go through what I've had to go through with David Hanor at Pool & Spa Connection.

It's rare to find quality craftsmanship, efficiency, and value coupled with impeccable customer…read morecare. The team at Specialist Aluminum is all this and more. We built our forever home on Lake Hartwell on a lot with many hardwoods. To minimize maintenance and ensure safety, we wanted an enclosure. Highly Recommend! This is the work of art (will update photo once pool is completed):

Paul and his team did a fantastic job screening in our patio. We couldn't be happier with the…read moreresults!

Mark Bondy is the local dealer we had the pleasure of working with for our Protect a Child fence…read more In short, he was very professional & courteous, did exactly what he said he would do, and even stayed late finishing up in the dark at almost 8 at night to get the job completely done. He went over every aspect of the fence in detail with my wife and I; made sure we understood everything & had no questions. He also said if anything came up to just give him a call & he'd be happy to come back out. Also, as a consultant Mark was great in helping us choose exactly where the fence needed to go & discuss options that would work best for us in the short & long term. Would highly recommend Mark & his crew for any fencing project.

Update: After being contacted by someone representing Sweetwater Pools I'm happy to update my…read morereview. Props to business owners who take the time to monitor and manage their online reputation. Sweetwater did, in the end, send the boss down to monitor the pool renovation (to the best of my knowledge), they also purchased the services of a local food truck for a neighborhood event, and extended the pool season at no extra charge. Their pool monitors were always courteous and pleasant. I'm sure Sweetwater Pools efforts to rectify a negative situation resulted in the HOA retaining Sweetwater Pools services. See you next year at the pool!

The pool motor leaked after he changed it out. Never came back to fix it despite saying he would…read moremultiple times. Finally hired someone else who replaced the seal and it is not leaking anymore

Put in my pool. Absolutely great job. Few kinks in the system upon install. Fixed them completely…read moreand quickly. Very good experience. Would absolutely recommend. Not too many people do exactly what they say they are gonna do. But this guy does. A+++