I appreciated the support of the Laurens in shop manager (Nathan) for his assistance in finding and…read moreprovided a specific part that I was unable to find. Nathan took his time and found the item for our pool cleaner. His effort has save me considerable amount of time and frustration. The part was less expensive than I anticipated. This is an improvement at the shop, thank you again. DOUG M

From the owner: we specialize in several areas- pool chemistry and troubleshooting, wood burning stove and gas log…read moreinstalls and service, and hot tub sales and service. whether you bought your unit from us or not we will be glad to help you solve any problems you may be having. we also offer a very competitive weekly pool service that gives you more time to enjoy life!

Took 809.54 of my money said parts would be delivered to my house. The day of delivery he sent me a…read moremessage oops they got delivered there instead of my house. Then every excuse in the books to never come back out and fix my hot tub. Took my money no parts and no repairs. I have filed a dispute with my bank. This man needs to be shut down for good. Stay away people! I only gave one star just because it made me. If I had a choice it would be no stars.

From the owner: We Specialize in repairing all brands of hot tubs.read more

I was shocked to read some poor reviews. Drake has been totally responsive, competent, and…read moreextremely helpful as I learn about my new hot tub and as small repairs have been required. He is always willing to share his knowledge and give real time walk-through instructions over the phone. In my experience, if he is away, he will say what day he returns... so I don't leave a message, but call him on the return date. I did that today and he called me back within three minutes and walked me through the problems I was having as well as advising me to contact the store. I bought it from in order to initiate a warrantied assessment and repair on a possible small leak. He is SO friendly and so helpful! I heartily recommend Carolina Hot Tub Solutions!!!!!!

Well, they definitely don't answer their phone. They're not good at responding. I sent one of them…read moreJared, which I really don't know that he even works or but he did answer the yesterday as of 25 February 202 but I some pictures as requested and I still haven't got a response about my hot tub as of the 27th I can see why they got a poor rating

i have been using genco in simpsonville for 20+ years. they have always helped/ advised me in the…read moreright direction for replacement or repair parget my water tested at least every two weeks, followed thier instructions. they have always been curtious and kind, and helpful. mike stephens

We have been going to Genco for years and was always happy with the service. Last season we had a…read morenew liner put in and it is slipping. I reported it as soon as I noticed it. Never heard back. Recently contacted them and was told that they needed a credit card so that they could bill me for repairing the liner. The liner slipping was the result of shoddy work and I should not have to pay for their workmanship. I knew I would have some issues when I saw air bubbles coming out of the liner when they were installing the liner. I reported this and was told to point to the bubbles in the liner to the installers. I would have thought a manager would have come out and looked at the issue.