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    Legacy Property Management

    3.0 (88 reviews)
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    Services - Legacy Property Management

    Property management

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    Tenants BEWARE This property management prioritizes landlords and landlords only! My review spans 5.5 years of living at a house managed by this company. If I could give them negative stars I would, I will try to convey just how bad this company is and how they only look out for owners. I ended my lease early, it was originally supposed to end March 31st. Per my contract I paid the $1000 "re advertisement fee" on December 20th, if I did this and they found a new tenant before the end of my lease that person would assume the lease and I wouldn't be responsible for outstanding months. I told them I would turn in keys by January 31st. On January 20th I did a pre move out inspection with chris who went through the whole property with me and said that "based off the condition of the unit it would take 5-7 days to have it ready" I asked about potential renters and he said "there were none because they can't even show the property because it's not ready yet" not sure why I paid $1000 to re advertise it but ok. I decided to turn in keys 5 days early on January 27th to get the repairs going and hopefully have it ready sooner. I was told by multiple interested tenants that no one was emailing them to schedule a viewing after submitting interest on their website. On February 20th an interested tenant called in to get more information because no one had reached out. He was told by Pedro that " the unit was not available because they were having problems with the current tenant refusing to leave ( we moved out and turned in keys with a signed agreement on January 27th, 4 weeks prior to this) and that they had no idea when it would be ready because once the troubled tenants did leave they still needed to repair it and turn it over." I reached out the company but no one had an idea what was going on, eventually chris reached out and said " I don't know why anyone would say that, have any interested party reach out to me directly" I again asked when the property would be ready, he replied "the portions of repairs you are responsible for are completed we are now just waiting on the owner to complete her end. It should be done by February 28th." 33 DAYS after I turned in keys. Now I understand things take longer then usual BUT we deep cleaned the whole place and have video proof (ditto the $600 professional cleaning fee they are taking from our deposit anyway), we had the carpets professionally cleaned by a company and were told by chris that it just needed paint and would be ready to go. Today is March 3rd, 36 days after move out and still no new renter not because of a lack of interest but because of a lack of follow up. The last person who tried to apply got a response saying there were no available viewings. In total they charged me $400 for repairs (whatever I get it) $600 to professionally deep clean (place was clean, again whatever) 2 months of rent @ $2050/ mo, utilities because I have to keep the lights and gas on plus sewer and trash. All in all I lost out on $5000+ over the last 3 months dealing with a management company who only accomodates owners not tenants. A fair company would get the place rented asap to help the owner and the tenant. Today is March 4th, they claim it's finally ready and they can schedule viewings. But the site won't allow it, when interested renters do call in they're put on long holds or told "the specialist" will call them back. But never actually does. They've name dropped Paola many times but never scheduled anything. They don't want to rent the place because they know they can continue to collect rent. Unfair business practices. This doesn't even talk about the issues we had when we lived here but yelp won't let me add more. They included a broken water heater for 4 days in the middle of winter, our fence falling over in January and not being replaced and cleaned up until August, electrical issues that they never fixed. Avoid this property management company at all cost. Unless you're an owner then by all means this works out great Ultimately they took 30+ days to do repairs that chris said would take 5-7 days. The blame will fall on the owner wanting her own estimates etc but the point of paying $1000 to re advertise it was to get someone to move and take over the lease. As of today once they move at a snails pace and get someone approved in my lease will be over. Not only will I have paid my full lease term but also gifted them $1000 for no real reason.

    RPM Select, don't fall for their BS! They will send a generic email after hours.

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    2 months ago

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    Brandan N.

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    1 year ago

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    1 year ago

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    1 year ago

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    Brandan N.

    Thanks for the kind words, Alex.

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    1 year ago

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    1 year ago

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    3 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    Thanks for the kind words, Jim. We appreciate your business.

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    2 years ago

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    5 years ago

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    2 years ago

    Working with Brandon has been a welcomed pleasure. Professionalism and quality communication!

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    Brandan N.

    Thanks for the kind words. We really appreciate the support.

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    2 years ago

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    2 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    Sean S.

    Thank you very much Charles! Happy to be of service to you

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    5 years ago

    Ryan in the leasing office is awesome! Answered all our questions promptly and was very professional.

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    5 years ago

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    Thanks for the feedback, we appreciate it!

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    5 years ago

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    Thanks for your feedback here Nai - we really do appreciate it!

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    5 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    5 years ago

    Great company. I have no complaints. As a tenant they provide everything I need in a timely if not faster then expected.

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    Kelsey B.

    Thank you for the feedback Kimberly - it is greatly appreciated!

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    5 years ago

    Paola was awesome, answered all my questions and got me set up to view an apartment. customer service 10/10

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    Thanks Joey - we really appreciate the feedback!

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    6 years ago

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    Page 1 of 3

    Ask the Community - Legacy Property Management

    Review Highlights - Legacy Property Management

    After signing the agreement with RPM, I was assigned to Chris Camarena and I have nothing but positive things to say about him.

    Mentioned in 7 reviews

    Read more highlights

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    HomeRiver Group Sacramento Property Management - They didn't redo the nasty old drywall before slapping on new particle board.

    HomeRiver Group Sacramento Property Management

    (466 reviews)

    I moved from out of state for work and initially found Homeriver very accommodating. Easy to view a…read morerental, easy application, very communicative throughout the application. Quick feedback. After signing the lease, I've had some issues. For your prorated first month rent, they require a third party voucher- rent money. I went to Walmart and took care of it 2/26. Kept getting emails about needing to pay but no follow up when I emailed back. 3/16 I call and they say the payments no where to be found. Sent my receipts and reference number in. No follow up from HR. Move in day, the money still hasn't been found. I can't get the keys till it's "paid". I went back to Walmart and called cash-free (the company Walmart uses as a middle man for rent money) 3 times. Verified my information, the Home river account, and that the money was successfully deposited. Tried to call propertyware (the rentmoney people) who says they can't support tenants, have home river call. Since It was a weekend, no one at home river was available to help. The property manager asked if I'd pay from their resident website to get the keys "just till we get everything figured out". I was moving from out of state and had no where else to go. I was desperate, so I paid. The property manager peaced out and said she can't help, to talk to the resident coordinators. It's 5/12 and nothing has been resolved. I have called and emailed someone from home river almost every day since 3/16. Still have not received my money, a credit to my account, or any information. For months it has been "we will have accounting look into it". Today I get an email saying they can't find it or help me- to contact Walmart. Despite having documentation of payment, the funds deducted from my account, and doing all the leg work, I still don't have my money. I've been asking the "resident coordinators" to escalate this since march. Nothing. As for the apartment? It's okay. My refrigerator is missing parts so it doesn't actually cool. Had to throw away a bunch of groceries because of it. Maintenance got out here pretty quick but had to order parts. My experience w that has been great. If I got my initial money back I'd be more inclined to leave a good review but at this point it looks like I am headed to small claims court.

    This is a long overdue review..... my original manager from 2019 was Courtney and she was terrible…read more Originally every star is removed b/c my Prop Mgr Courtney was HORRIBLE! Julie, Susan, Tina, Maintenance, EVERYONE other than the original main point of contact had been AMAZING! Ex: emailed during COVID and their rental assistance i emailed like a stalker to ensure I didn't miss any deadlines and it was a mess. I tried to make sure they accepted the rental assistance & confirming my Owner accepted the program, Mgr stated she would check with the landlord & didn't hear back for a month. That's ONE example of many issues. In short, if Courtney is the person in charge of your property I would not go with HRG. My place was GREAT albeit it was some hiccups in the beginning as it really wasn't rent ready and sat vacant for 2 months I believe.also at one point my home needed to be tented for termites and it was a terrible experience. It was so last minute, the bags they provided were just regular vacuum sealed bags and not the specialized bags needed, I had to pay for the hotel out of pocket and it was an issue, etc. Now that they no longer manager my place I felt comfortable to write a review without fear of some type of retaliation. My work orders were another thing some times they would be fixed timely other times vendors would show up with no advance warning. There were times vendors would show up for the wrong issues. Overall as a renter I don't think I would recommend this company if you're not willing to put the work in to ensure they are on top of things and as an owner if you want to protect your asset and not get sued by your tenants go elsewhere. There's not much engagement with management since everything is online. Of the mandatory $40 extra charge for the "resident benefit package" which included the filter delivery, renters insurance, and credit reporting I mean meh. They used something that gave you giftcards after quite a few months or you can redeem the points for stuff but overall you can definitely get those services elsewhere for more bang for your buck. There's last thing that really grounded my gears was the house I was renting was being sold. Now I can't be mad the house sold it was the lack of communication that frustrated me legally they only needed to provide me with a 60 day notice however the more time and advance notice would have been better for me.

    Owens Property Management - Company Logo

    Owens Property Management

    (38 reviews)

    My partner and I were very interested in renting one of the properties listed by Owen's Property…read moreManagement, but unfortunately our experience has been frustrating from the start. We've been trying to get in contact with them for about a week and a half through calls, texts, and even by visiting their office in person, only to find out that no one is actually there. The contact information listed online didn't seem reliable, and we were given different numbers to try instead, which only added to the confusion. I do want to highlight that Adam was great, he was responsive and got back to us in a timely manner. However, he isn't able to assist with property-specific inquiries, so we were referred to Jesse multiple times. Despite being told on more than one occasion that Jesse would reach out, at one point even the same day, we never heard back and were left waiting days without any follow-up. At this point, I can't imagine the amount of loss occurring due to this kind of lack of communication. Since then, we've moved on and are now working with another property management company and are in the process of signing. Overall, this experience has been disappointing, especially when we were genuinely interested in moving forward. It made the process unnecessarily stressful and left a poor impression of the company as a whole.

    I just wanted to express my deep dissatisfaction with the service I have received from your…read morecompany. I am extremely concerned by the significant lack of communication and the failure to clearly describe the application process. Better communication from your part would have been incredibly helpful throughout this experience. Not leaving someone to wonder if "applications have been received" or if they are "under review", or the only response you receive is "owner decided to go a different rout", only after you get their attention by submitting a bad review. Furthermore, I would like to emphasize that simply editing a comment or response does not fix the underlying issues or make the situation right. I hope you take this feedback seriously and work to improve your transparency and responsiveness for future applicants. Have the day you deserve

    Mark III Management

    Mark III Management

    (40 reviews)

    Do I have to give them a star they aren't here to provide a service everyone here is a bank account…read moreto fill their pockets and bank accounts you complain about people not supposed to be living here and people that are breaking the bylaws they do nothing they ​play games just to get you off of the phone and 6 months later they still haven't done anything the situation has gotten worse they care about no one a lot of elderly people in this complex they cut the grass when they feel like it to leave the grass on the sidewalks they let the weeds grow up around the building doors need painting lock cylinders are falling out of outside doors the driveway around in the complex have more holes and potholes then Swiss cheese the list can go on and they don't fix a thing they don't care that criminals are here disturbing the peace just pay them every month they get the gold mine you get the shaft they lie to you on the phone acting like they care when you call them about a problem 7 months later they haven't fixed the problem 15 times later you calling them back they still haven't fixed the problem well the only thing they have their mark on is your bank account and your wallet because I'm sure they're wallets are fat and they're bank accounts are well you sit back and wonder why nothing's getting fixed

    I had 2 duplexes that Mark III managed or to put it bluntly took money from me and didn't do a damn…read morething. I'd end up having to call repair people myself to schedule because Mark III would take 2 months before doing anything. They also kept my tenants checks for 2 months before paying me. When I lodged complaints about the experience I had, the owner absolved himself by outright lying about anything to escape responsibility. Think how the Republicans act when caught breaking the law, that's them. When I finally fired them, they took to making phoney expenses that they charged me for and I ended up paying whatever to rid myself of them. The owner Mike insulted me saying owners are worst than tenants and justified his insults by mentioning that he was the president of the property management association. They were the worst property management company ever. You think evicting tenants are bad, no hiring them is worst.

    Keyrenter Property Management Sacramento

    Keyrenter Property Management Sacramento

    (64 reviews)

    I've had a great experience with Keyrenters managing my rental property on Stanley Avenue. I…read moreespecially want to highlight Lizette, who has been incredibly helpful throughout the process. She's responsive, professional, and truly went the extra mile to get my house rented quickly. It's clear that she cares about both the property owner and the tenants, which gave me peace of mind. I highly recommend Keyrenters--and Lizette in particular--to anyone looking for a reliable and efficient property management company. Yvonne.

    the worst company I have experienced so far! GO WITH ANYONE ELSE. Communication is almost non…read moreexistent until you complain about random maintenance showing up unexpectedly in your backyard with no prior notice. Unexpected work for months that was never discussed prior to moving in and then blamed the landlord and workers for not even letting us know the work had been finished over a month prior yet we were not allowed to use our premises (confirmed myself with the construction company who said Keyrenters was aware) Upon moving out, they also will keep money for repairs and promise to give receipts (CA law) and then they ghost and block you right after you move. Myself and other tenants have moved strictly because of this company and how awful they are with privacy, communication and unlawfully keeping your money without any proof or receipts (AB2801). Notice how their good reviews only come from landlords because they do not give a shit about tenants AT ALL.

    Jason Oliveira - M&M Property Services & Management - Downtown

    Jason Oliveira - M&M Property Services & Management

    (8 reviews)

    Total snake of a dude. He tells us he's going to put grass in the yard. Doesn't happen. Tells us…read morehe's going to fix the door knob, windows, etc. Doesnt happen. All of this emailed to him months prior. He forgot when we were going to move in so we had to move the date. Completely lied about what he was going to do when he arrived to our house. Said he would text the handyman when the handyman said he did not receive any text. Highly would suggest staying away from him it has been more trouble than it is worth.

    I rented one of the properties that they represent. It was a one-year lease that would then…read moretransition to month to month after the year. The monthly rent was $2,950 with a deposit of $2,950. I rented for 1 year and six months, the owners gave me notice to move out, they were going to move in. M&M property Management was very prompt about correcting issues; the air conditioner broke twice while I was there. I moved out and left the place absolutely spotless with the yards well mowed and the trees appropriately trimmed. The place looked way better both inside and out than when I moved in. I received a check eighteen days after moving out for $670. The invoices claimed $2,000 in yard care and $280 in inside cleaning. I can't claim fraud, it's possible that my property manager Jason Oliveira is blind or incompetent at his job. It is possible that M&M Property Management calls in their contractors regardless of how the property was left. I don't know how they function but do know that this is not best management practices and appears shady.

    Pacifica Properties - Pacifica Properties Team

    Pacifica Properties

    (34 reviews)

    I have been a tenant of a Pacifica Properties apartment for 17 years and in all those years have…read morehad nothing but great, positive, competent interactions with them. Last year they added a rent portal that we can access online any time to leave maintenance requests and auto pay our rent monthly. They seem to go out of their way to make interactions with them easier but even when you do have to call them for something they either answer the call immediately or return it promptly. I've rented from(and have had not that great interactions with) several other management companies but Pacifica is the best. Knowing what Yelp is all about these days I'd take some of the less than positive reviews below with and axe to grind, grain of salt and wonder if the fault was with the people yelping and not PP. If anyone has a problem with anyone who works there I'd give PP the benefit of the doubt every time. A wonderful company is made up of great competent employees. That describes Pacifica Properties perfectly.

    The owner, Patti, is absolutely awful and just a bad property manager…read more As a home owner now, I would never trust these people to manage my properties. In the past they were my rental property management and they broke so many laws, I successfully won a lawsuit against my landlord. I'm sure there was a lot of things Pacifica Properties didn't disclose and I hope my landlord sued Pacifica Properties too. If you google them, they have a lot of lawsuits. Patti at one point threaten me, in writing, that if I didn't manually turn my water off to my toilet that they would start charging me more money instead of just fixing a leak in my toilet. Their negligence over years of not resolving the black mold problem in my house put me in the hospital, with ER saying that stepping foot into the house again would be risking my life. She also spent a year sending my illegal rent increases, didn't follow California notice requirements or the increase was higher than the laws allowed. I experienced multiple really uncomfortable situations with their handyman where he would try to rub my back or hold his hand on me. Patti just gaslit me. Clearly a very entitled, incompetent, and bad company who, after my experience, I would assume is as dishonest to their property owners as they are to their tenets. There are absolutely way too many property management companies, I wouldn't hire or rent from these people at all. Very unethical practices that jeopardize both their tenants and their property owners just hire someone else.

    Legacy Property Management - propertymgmt - Updated July 2026

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