Overall, a good stay. I booked through hotelslash, and got a Friday and a Saturday night over a holiday weekend, plus with the Italian festival in town, for only $170 total for both nights, , plus a $10 resort fee for each night. Two nights for under 200 bucks downtown, That's not bad at all. Everybody was very nice. Checkout time was 10 AM, which I thought was a little bit early, I asked if I could have an extra hour and a check out at 11, and they said no problem at all.,, The hotel is in a good location, and yes, it's a bit old, but it's kept very well. There's an indoor pool, a fitness center, a guest Laundry, a guest lounge including a computer, TV, as well as a pool table, and video games. Snacks and sodas are also available from a machine for a very reasonable price. My room was very nice. It was a full on studio. The place was clean, the TV had a good picture, and there was a full kitchenette, with cups, plates, silverware, a fridge, a microwave, even a regular stove. For the price, I thought it was a very good deal, especially since it's only about a 10 minute walk from the arch. There were a few minor things that caused me to take off one star. First of all, when I checked in on Friday at about 5 PM, there was only one person working the counter, and several people waiting in line. It would've been nice to have another person checking people in. The Wi-Fi was good, and fast enough to stream video most of the time. Every now and then, it would slow down and buffer a little bit. But overall, it worked well. The bed was just a tad bit firm for my personal taste, but I still got a good night sleep. Finally, while the shower was clean, . Housekeeping just needed to scrub a little bit harder around the moulding. I mentioned this to the front desk, and they said they would fix the problem. Would I stay here again? In a heartbeat! Thanks. read more

See all

DO NOT STAY HERE -- Reservation Canceled Without Notice, No Refund Processed for a Month I booked and prepaid a stay at Legacy Vacation Resorts Reno for a weekend baseball tournament with my son. When we were running late on the first day, I called ahead to confirm our room would still be secure. I was assured there would be no issues. When we arrived at 11:30 PM, we were told the hotel had overbooked and our room was given away. I was promised an expedited refund, but still had to scramble late at night to find another room--paying almost 3x as much due to last-minute availability. I checked my card a few days later and the charge was still there. I called and was told a manager would follow up, but also that it could take 7-10 business days for a refund. A full month later, I checked again--still no refund. When I called, they admitted the reservation had been canceled in their system but the refund had never been processed. Meanwhile, I've been hit with interest fees and unnecessary expenses, all because they couldn't honor a confirmed, prepaid reservation. And at no point did anyone offer any real apology or attempt to make it right beyond the refund they failed to process in the first place. Absolutely unacceptable. Never trying to stay at Legacy Vacation Resorts again. read more

I am two weeks into my three week stay, and I am COLD!! There is a thermostat in the room that doesn't turn on. It took the front desk/housekeeping three days to bring me a blanket, and that was because I went down to the desk three days in a row! Otherwise, the room is stocked well with kitchen supplies and is clean. The front desk staff has been nice, aside from the second woman whom i asked a blanket from. Instead of addressing my concern, she retorted about my service animal not being checked in by the other desk agent. That was very uncomfortable, and took me several minutes to do something I thought would take a sec. The thermostat says 67. It isn't over 60 in this room. Overnight lows nearing freezing and the bed is a few feet from the slider. Wow. I could've spent my $1800 somewhere else and not have to freeze my ass aff. ***** UPDATE: I went to the front desk to ask about the thermostat. The young lady explained that this building was constructed in 1930 and has one main heat source that will remain off for another week. She then gave me a space heater that quicly warmed the room to a comfy 72. Give that young lady a raise! read more

See all

This place is quirky. I like quirky. Our room was clean and well stocked. Easy parking and free charging for electric cars. Close enough to walk to the casinos but far enough away so its quiet. So why the 1 star? Spouse retrieves something from the car, the card key doesn't work. He goes into the lobby and was asked for the room number and then given a new key. No conformation of last name, no request for ID. Just a room number and then given a key. Anyone could walk in, give a room number and have access to your room. Not good. Oh and the safe didn't work. read more

(accidently posted to the wrong Legacy the first time, this is updated for the Reno location, we stayed in Reno) There are bed bugs here. We found them in both rooms that we have booked. We really hoped that we were wrong because, yuck, but these are definitely bed bugs. Yes it's cheap. But that's what you get. Unless you don't mind being home some extra critter, don't stay here. Now we are calling to get our money back and book somewhere else. read more

See all

It is now closed and that's the best thing that could happen to that dump. While it was open it was a timeshare and a resort and to call it a resort is like putting lipstick on a pig. read more

This is the biggest dive timeshare resort I've ever seen. It's so run down with half the amenities broken and not working. The staff is as incompetent as they can possibly come by. It's disgustingly filthy. Outside of the building is surrounded by homeless people waiting to camp out at the church across the street. There's no sense of feeling safe. I wouldn't recommend staying here even if you were my worst enemy. read more

This place is straight disgusting walls and carpet are filthy A/C does not work furniture from the 70's It was 85 degrees in the room all night. So uncomfortable. read more

Legacy Vacation Resort - Nasty chipped paint and dirty walls bathroom stinks - Vacation Rentals Near Me - Reno, Nevada

My biggest complaint was how LOUD the motor of the air conditioner was I filmed it while it was on and showed the front desk personnel who agreed it was loud and told me maintenance would be in to fix it. I don't know how or if they did because we were away from our hotel room morning and early afternoon. When we returned the motor was still loud but not enough to have the motor run quietly. From this day on I had anxiety going to sleep each night because of the motor but it was either sleep in uncomfortable overnight temperatures from the day or try to sleep and mentally down out the noise of the air conditioner. I was offered a floor fan which I thought was tacky. The utter disappointment of not being offered another room or refund for the first night or something to counteract the loud air conditioner and sleepless nights. The hotel itself is going through renovations. I will say this, Revamp the entire building because it reeks of cigarette smoke in and around the building despite having the No Smoking signs. Unless you're there to Gamble, no problem. Otherwise, No. read more

See all

Keep looking, after coming here for years, it just keep getting worse, it seems they don't maintain anything. The people are really nice, the place has unfinished paint in the rooms, AC that doesn't work right, toilets that run, sadly, it seems to be failing read more

See all

This is an older property that's mostly a time share resort. This hotel is NOT non-smoking, take note of this for those who don't want to smell a lot of smoke. There's 1 building for smokers and 1 building that they tried to keep for just non-smokers, but it's not totally smoke-free (you can still smell the smoke, the air circulates throughout the complex). Our room was ok, it's been updated some, with granite counters in the kitchenette (with an ancient mini electric stove) and bathroom, but there's still the popcorn ceiling in the main part of the room. The shower was TINY but usable. The AC was cold enough, but the air filters you could see were filthy dirty and the air intake was BLACK as night, so gross. The queen bed is more like a double, but was comfortable enough. Thankfully, we didn't experience bed bugs. Also, it's totally true what others said about the floor, it's FILTHY, both the tile and the carpet inside the room. They must never or almost never vacuum and steam clean the carpet nor mop the tile floors, so bring slippers and wear them. My kids (like all kids) like to run barefoot and their feet were black after only a few minutes. Yuck! The mini golf course is a joke, (like a super tiny it was made out of pieces of wood and not like the ones you would see at a mini golf course/water park type amusement parks) was literally falling apart. The rest of the room was ok, but the sofa bed was TERRIBLE, the mattress of the sofa fold out bed was sooo thin, you could feel every spring. Even my kids had a hard time sleep on it and they're light. They've remodeled some areas like the business center (printer did not work at all, wouldn't print as it seemed to have had a hard time receiving the data from the PC to print even a small document), and the play/game room, but the swimming pool was older and had sooo much chlorine in it and even in the heat of summer, b/c it's an indoors pool, it was still super cold, really almost too cold to swim in. The sauna was tiny, but ok for a few people unless you want to be packed in like sardines. The gym was small, and had older machines, but it was clean. Parking can be tight but we didn't have any probs finding a spot. Some of the staff are friendly and helpful, but not all (read on). Overall, this place was more like a Days Inn or Best Western at best and really more like a Days Inn... Also READ THE FINE PRINTS at check in, there's a $4.99 "green" eco fee to "support their efforts to be more environmentally friendly." Sure. And then I was surprised by a $5.99 per night fee charged onto my credit card the day before we checked out that was NOT disclosed at the time of our booking through hotels.com. So I called and Ashley put me on hold each time and said she was checking people in and when I called back later she said she was checking people out. She said she left a message on my phone but there was no record of it on my Google voice number which is set to record all voicemails and transcribe them. And then she claims that she knows for sure I was informed of the resort fee at the time of booking. Not true. I ended up getting a credit from hotels.com for a future booking b/c they verified that indeed nowhere was I told this place has a resort fee... She was also quite rude when I asked about that fee. Not coming back, it's definitely not a "resort." Thank God we had an ok time there at the time. read more

See all

The security guard at night was super creepy. We felt stalked. We reported him. The manager seemed like she cared but we got no compensation. Also the BBQ grilles that are promised had no propane and we had to wait to get the propane filled to cook Birthday dinner. To top it off the carpets are disgusting and the creepy security guard looked in everyone's windows. Meanwhile a dirty diaper was outside our sliding porch window. The only window. read more

Legacy Vacation Resort - The diaper outside our sliding door. - Vacation Rentals Near Me - Reno, Nevada

Ah, the old bait and switch. A classic! What you do is reserve a room with two beds and one pullout couch for that heavy snorer in the group that drew the short straw, and you instead get the surprise of TWO orangy  pullout couches and one bed, while the short straw chuckles maniacally to themselves. Now, this is not even an option on the booking site, so it was nice that they upgraded us to this secret suite. After admiring our double pumpkin pullouts, we went out for dinner and drinks in Dirty Vegas, a beautiful smoke filled utopia of impatient buffet patrons, chain smokers, broke brokers, and wasted thrice remarried couples. But how to describe the casino atmosphere...Take Los Angeles on the worst day, put all that smog, exhaust, and self loathing indoors, and you've got a recipe for the next hit Yankee Candle. We returned around 1am to make up our double davenports only to discover we had no blankets, no pillows, and no sheets. Probably all a clever ploy to make the next hit internet video, 5 girls, one bed. The gals were not too keen on the idea so we went down to find a staff member. They were no where to be found, probably off sleeping in some awful CA King beds, so we took some pool towels to make due. Still not quite enough coverage for our terrific trundles,  we called asking for help and eventually got a hold of a genuinely nice security guard who found us a couple sets. The room was very cold that first night and sadly, the brillo pad-like blankets didn't quite do the job either. Unable to get heat in the room, we just had to put on a few layers of clothes. See gals?! We DID end up going glamping after all! Now, one of the biggest mistakes hotels make is providing a sturdy supportive mattress with a soft pillow top cover. Plush garbage! What you need is a thin, hammock-like therapeutic mattress where you really get to experience every supportive spring jutting into your lumbar, pelvis, and scapulas, each spring big enough to hit at least four or five ribs simultaneously. After our first night of roughing it in the wild indoors, we decided take preventative action against the icicles that formed around our nostrils by asking for a couple additional blankets. We were told that there were not enough for the "other guests", which was totally my fault because when making the reservation, I never checked 'Yes' to the last question on the questionnaire, "Would you like to be considered as one of our 'Other Guests'?" After a modest amount of begging, we scored a couple more brillo-blankies. No sweatpants over cocktail dresses tonight! By this point in the day, our keys had stopped working, so we brought them all down to get the latest software update. A sharp listener might have caught the staff mentioning a different room number than the one we were currently in, a room 4... something, leading us to believe they had indeed switched us to a more awesome room, room 101, modeled after the greatest freeway in Los Angeles. Not the fault of the hotel, but for about two or three hours that second night, someone continually moved all the furniture around in the room above us, the moan of wood on wood cutting through the night like elephant seal in heat. It nice to see someone really take the time to efficiently feng shui their temporary living space while providing the people below them a new age sound track. And the acoustics we're bang on! But the thing that finally caused us pause that second night was the various fluids we noticed on the couches, a pillow, and a pillow case. Some of it was definitely blood, which is understandable. Heck, I'm full of the stuff! But most of it was completely unknown. A giant brown stain soaked through one of the fun foldouts. I'm all for conservation, but 20 years after a murder took place in your bed, it's time to retire the ol' gal. Man, if those walls could talk... The freezer smelled exactly like the casino floors, which you had to admit was a clever way for previous guests to break the no smoking rule in the room, as well as stay cool during the summer. Some of the outlets didn't work, which was fine. Less indoor light pollution. We eventually heard back from management and recieved a refund for a few of our inconveniences. They also conveyed their deep concern in relaying these stain problems to the third party responsible for cleaning their linens. Go get that third party! That one pillow case with blood on it definitely is a deeper concern than the fantastic futons from 1544, the piss/murder bed, lack of linens and pillows, and the frozen cancer box. Get those bastards! So what is my review? We'll, if you're a sensible person who values their health and comfort, try the sidewalk right outside the building, just to the left of the human turds. If, however you are a struggling comedian and looking for about 15-20 minutes of material, then this place is a freaking gold mine. Just make sure you bring a hazmat suit, as the resort no longer provides them for their guests. read more

See all

Centrally located and close to the river, some night life and plenty of eateries!! Stayed here for a 2 night staycation. Reading the reviews, after the stay of course, kind of made me laugh. I am not sure why people would expect a high dollar casino room when you are booking into something just casino adjacent. Blows my mind. That being said, our room was on the 3rd floor. Decently quiet, walls seem thin, we could hear a relatively new baby in the room next to us. Yes, the walls are thin, yes the furniture is quote un quote outdated, yes the shower head is at a funky angle and semi sprays out of the shower door and yes our heater sounded kind of clanky and loud.....BUT All of that aside, they provided plenty of towels with no argument. Our room was clean and quaint. The staff was friendly and accomodating. You have a kitchenette with the cutest little oven and stove top that I have ever seen. You have pool, gym and sauna access from 7am to 11pm which is extended hours comparably. Thanks for the nice quietish stay, we will be back!! read more

This place is a dump! The air conditioning doesn't work, they had to bring a "new tv" to our bedroom because the old one didn't get all the cable channels, the mattresses were uncomfortable you could feel the springs poking thru, the tracks on the windows were horrible to open because they felt like they were going to fall off, the area had a lot of homeless around so it did not feel the safest at night, to charge $178 for a weekend night is a joke when the whole place needs to be completely closed down and renovated. Oh I went down to the front desk to ask some questions and the lady did not speak English! The non-English speaking staff struggled to understand us. While this is not their fault they should not be working by themselves should a problem arise. . Oh and the" safety latch on the door needed to be replaced because my 2 year old grandson could open the door with it on. The only redeeming quality was the heated indoor swimming pool. This place needs major upgrading and TLC! The staff did their jobs and were very nice and did their best to accommodate us. read more

The sheets on bed had a couple of holes the chairs were slightly rip. The worst part was the musty odor from the shower curtain and hair that was on the shower head. I have a receipt that shows that taxes and fees were paid for. We asked for the shower curtain to be exchanged when we got back shower curtain was not n a chair. We're we expected to change it? read more

See all

Worst. Hotel. Ever. Checked into our room and found worn furniture in desperate need of replacement, and a toilet full and clogged from the previous guest. When we were transferred to a different room, this one was equally worn and the shower had shampoo splashed down the side of it. Housekeeping didn't even cover the very basics. The pull-out couch mattress was ripped. The "heating" system was a portable window unit on wheels. Good thing we brought ear plugs. I wasn't expecting the Ritz....but I expect clean and functional at the very least. This place missed the mark by a mile. NEVER AGAIN. read more

Legacy Vacation Resort - Vacation Rentals Near Me - Reno, Nevada

See all

We booked a room here because we need access to a kitchen. The staff was super friendly. The room is very clean. The only negative comments I'm compelled to share are that there was no towel rack in the bathroom, the lighting is minimal, view is horrendous from our room, and only two coffees, one regular and one decaf. I would consider staying here again. read more

This hotel is the worst hotel I've ever stayed at it should not be considered as a Resort it should be considered as a motel $142 a night no parking rude customer service bathroom falling apart hot water only worked 32 inch TV that didn't have cable only a DVD definitely would not go back to this place I don't think should be considers a resort. You can hear people a whole conversation next door to you the air stayed on no matter taking it turning it off nothing it's stayed on 24 hours a day in the snow it's already cold only two handicap parking on the lots not enough parking just all-around horrible experience never never go there ever again read more

See all

It is supposed to be a smoke-free property except that the whole place smells like a casino. The rooms and beds smelled like dirt and smoke. The shower was the size of a small toddler with no water pressure. The staff was rude and snotty. The beds are at least 20 yrs old. All of the photos online had to have been taken with a filter. My recommendation is to pick a different place to stay read more

We reserved a room, but were turned away because they were overbooked. No compensation, no solution. Thanks for nothing.

The Original Sleep Eazy Motel If you're thinking of staying here, DON'T!! If I had to write a concise review of this establishment, the length would rival both the Iliad & the Odyssey; with a little Dostoevsky thrown in... I'll summarize - · Parking is free, when you have 80+ rooms and 25 parking spaces, of course parking is free · Don't try to fit in the parking spaces, if your car is larger than Toyota Yaris; I saw a truck get stuck under a water pipe and a BMW smash their right rear panel trying to fit · Surface street parking is metered, with parking restrictions & you'll win a Keno jackpot before you find a parking space · The mold is so pervasive, we checked out at 8:30pm a day early, no one could breathe · The windows in the bedroom open 6 inches and the windows in the sitting room do not open; you'll see people with their front doors open · The walls, floor and ceiling are so thin, you can clearly hear all around you 24 X 7 · The beds are springy and hard in-between the springs · The AC is turned off for six months, according to the front desk; if your room is over 90 degrees, go for a walk, you can't cool it down anyway · The pool was closed due to maintenance on Friday and open on Sat by family reservation only · The gym and sauna were both closed · There are actually two elevators, but the second one is behind the motel; I wouldn't venture there without an armed escort · 75% of the TV channels are Not Subscribed; enjoy CSPAN · The one bedroom is not worth the extra charge · When you check out, you'll find a mysterious charge for $50 and another mysterious charge for $100 a few days later; no one at the motel can tell you what is was for. · Be sure to use a credit card, so you can easily refute the mysterious charges read more

Legacy Vacation Resort - Vacation Rentals Near Me - Reno, Nevada

We stayed here because I needed to use my timeshare week and wanted to take the kids skiing. First, don't expect much at all. Focus on the positives, like being in walking distance of the river area and the movie theater and bowling and Peg's Glorified Eggs restaurant. Next, don't plan on hanging out in your room. You won't want to. The studio is quite small, with a small television, and small shower. Frankly, if you're a larger person, you will be miserable in the shower. I'm 5'6" and medium build and I found it to be quite cramped in the shower stall--no bath tub. You can barely reach down for the shampoo without bumping the sides. The kitchen area is nice enough and convenient. The beds were just okay. Would've been nice to have had extra blankets. The sofa bed mattress had a gross stain on the bottom. I just cringed and then deleted the memory. Zap. We didn't interact much with a staff, so can't tell you much there. Parking is free, but the garage is low! It was fairly quiet while we were there, not a lot of street noise. It's really a motel, not a vacation club. If you accept that and don't mind that part, you'll be fine. Again, it is in a good location. read more

Pretty shitty all around. Every single negative thing listed by the other reviewers is true. $100 deposit for this place? You should pay your customers a deposit. This place looks like a low end apartment from the late 70's. The parking is a sad joke. Great customer service though! read more

This timeshare is an old run down hotel they fixed up as a timeshare. They say they have full kitchens, but most rooms have small refrigerators and small stove. No pot holders to remove anything out of oven. The resort looks run down and should not be connected to RCI. I believe motel 6 would have been better. Beds not comfortable. The area is sketchy. Rooms not very clean. read more

Legacy Vacation Resort - Skitchy area - Vacation Rentals Near Me - Reno, Nevada

See all

Definitely enjoyed our vacation and time spent at this hotel!! Thank you Ashley for your friendly smile and support with check in and check out!!!! We will be coming back. Love the patio view. Till next time Ashley. Ps enjoy your up coming day off ;) Xo, Rm"Reno 411" read more

This place has 2 stars for a reason. The building is falling apart, poorly maintained, no maid service. Very little parking, too many places to choose from, i will never stay here again. read more

If I could give this NO stars I would so give it NO stars this was the the most horrible experience. I have no idea how it's even open. When we arrived after a 3 hr drive and pulled in there was maybe 4 parking spaces my Husband had to back in to a tiny space there wasn't even 18" from us to the car next to us. I have a wheelchair it would not even fit between the 2 cars The people next to us had to back out while I waited to get into my wheelchair I had to use the restroom so the front office or registration desk unlocked the bathroom for me I could not use it I could not use it because there were 3 shower chairs for handicapped people in the bathroom and around the toilet. We then went to the room. It was horrible I could not get my Walker or my wheelchair in to use the bathroom I could not even hear anybody because of the AC. There was garbage everywhere. All of that is bad enough but I but I contacted them on the 6th on the 6th asking to change the reservation it's tainted to change the reservation because my mom passed away suddenly on July 4th they didn't give any consent, consideration or compassion or anything I didn't want to cancel I just needed to leave on Sunday instead of Monday to get to my mom's home... So after we checked in after we checked in and nothing worked I could not physically get to use the bathroom due to my physical limitations. The one thing that Absolutely blows my mind is I called the hotel, I called the hotel central office no one ever got back to me no one ever answers the phone since I booked it through a 3rd party they told me to call them Booking.com I contacted the 3rd party and they told me to deal with the property because they handled the money... REALLY read more

See all

Please stay Away from this place if possible. As an owner at a different location, this has been the worst place of Legacy Vacation Club; the pictures on their website are not what I experienced! read more

See all

I rarely leave reviews, but this place was so bad I had to. Apparently they are using Morse code to take reservations because they don't receive emails or phone calls. On top of being a dirty prostitution hotel, oh sorry, resort, the staff is absolutely incompetent. I almost feel like they try to be as useless and ridiculously rude as possible, like you've somehow been transported in time and space to the movie Waiting and I somehow feel like the front desk lady who so kindly kept reminding me they were a resort not a hotel was going to flash me the Bat Wing if I turned around. Do yourself a favor, it would be better for you to sleep in the local dumpster. It would probably be cleaner, warmer, smell better, and give you a much better chance of not being shot by the various criminal enterprises that the staff is more than likely involved in. Any photos might make you throw up. read more

Well... let's just say the name is deceiving. My wife booked this place using our RCI timeshare membership. We haven't really used our timeshare much and we were in town for some business and she wanted to "save" money by using the timeshare. Location (1/5): located in the downtown area, it was not in what I would characterize as a nice part of town. We drove by groups of people dealing drugs and using drugs along the small streets. During the day it was better, but I wouldn't wander outside at night on foot. Parking (1/5): when there are no guests, parking can be ok... they have underground parking as well as a few spots for tall vehicles in front of the lobby... however, the garage is extremely tight with many spots that require very careful backing into to fit. Spaces are also very narrow, so you end up with jerks who take up two spots on purpose. Decor (1/5): imagine the decor in "Godfather"... reminded me of the 70's or 80's. Carpet was stained and worn. Rooms were dismally dated and drab. Also, the door to our room had an almost two inch gap underneath it so I had the pleasure of looking into the hallway when I laid in bed. Amenities (1/5): There is an indoor pool, common TV area, putting green, bbq area, game room, wifi access, in room TV's with DVD player (you can borrow DVDs in the lobby). If you enjoy taking showers and staying clean, be aware that at best the showers are only Luke warm. Worst case is extremely cold. For some reason the water from the sink got nice and warm yet the showers never get warm. Might have to wash yourself at the sink instead. Service (4/5): this one area was a bright spot on our stay. The staff were friendly and accommodating. They make the best of what they have to work with and do it with a pleasant attitude and smile. read more

Went through RCI to book this room. Kind of disappointed in comparison to the timeshare but that's how it usually goes. The room was much smaller than expected not big enough for 4 people as they stated. the word " resort" in the name is deceiving, it's really not. Staff was super friendly, parking is scarce weekends and holidays times. It's close enough to downtown to walk so that was a plus. read more

Legacy Vacation Resort - That a/c is loud af... - Vacation Rentals Near Me - Reno, Nevada

Staff are nice. The rooms are outdated and dont really look like any picture 9n their website. Very very loud as there does not seem to be any insulation in the floors, ceilings, and walls. The old heating/cooling system will only allow for one or the other. Currently it is warm outside without anyway to cool the room off. Windows have a stop on them so can only be opened a couple of inches. One if the parking levels has missing concrete so that the rebar shows!!! The resort is in a great location just wished it was not so run down! read more

The property did not have power during my stay! I asked twice for them to come check, the first time they fixed it and a few hours later it went out again; "that was only going on on floor lever 2 " they said ! It was already like 2 in the morning when the power went out again so I decided to call for them to fix it till morning since I was gonna sleep anyway, I called them at 7:30am because I had places to go obviously !! When I called they said maintenance will be right up, it was 8:50am and they still hadn't arrived to fix the power. I couldn't shower, iron my clothes, do my hair, I couldn't do nothing. I was pissed so me and my husband decided to just take off it was already getting late. I went downstairs to check out and return a heater (a portable heater that they had lended us to use since the room was freezing and we weren't even able to use since there was no power, again another problem). Anyway i told the receptionist Lesly the situation/problem we'd being facing during our stay and she said " ok sure well you're good to go now" I'm sorry but what the fuck kind of answer is that !!! Not a fucking apology AT THE BARE MINIMUM!!! She was beyond rude! Careless about the business and their customers. The lady next to me started complaining about having no running water !! And there goes Lesly again " oh I don't know what happened but you're all checked out and good to go " THIS PLACE SUCKS. Do not go. read more

Was a little tossed up with the reviews but took the chance any ways & SO GLAD I did. My husband booked the small 1 bedroom suite for us & our little ones and everything was perfect. The stuffed animal machine was a hit an we probably spent about $30 playing it and brought way to many stuffed animals home The pool was also great! ( don't forget floaties for your little if they can't swim) overall it was a 10/10 experience for us an our new go to hotel when we make our trips to Reno! Great pricing! read more

Legacy Vacation Resort - The resort pool - Vacation Rentals Near Me - Reno, Nevada

So many bad reviews but we loved this place. Perfect space for our family of 5. Natalie at the front was so kind at check in. The pool was great and the play room. We did a bed bug check and it was fine. Water was hot for showers The point of a room is for just sleeping in. It was just fine! Loved cooking for my family. Will for sure stay again read more

The room was non-refundable, can you guess why. Killed two cockroaches, took photos. The pool is creepy, the only ice machine is on the second floor with the only vending machine. The air conditioning kept running but it never cooled off the room and it's loud. This is a place I would expect to find in some remote location, not in Reno. Stay at your own risk. I was with a very large group for a tournament for two days and we all stayed there and we all had the same complaints. For a few bucks more we could have stayed at one of the better hotels that had restaurants and entertainment. read more

This is the worst hotel in Reno it has bed bugs and the staff tries to steal $500 smoking fees from guess even though there was no smoking in the room I woke up with bites all over my legs from potential bed bugs. The maids and the manager are obviously on drugs. This is not a family orientated destination. They still $600 for my credit card before I even checked out there is an obvious scam going on and these people are rude unprofessional and if you care about your family you will stay someplace else. read more

This place had a lot of bad reviews. I went anyways. It wasn't as bad as I thought but it was pretty bad. The room I was in was dirty. Floors, bed, walls, bathrooms. There was no soap in the soap dispensers that are in the shower. The AC did not reach our bedroom from the living room so it was really hot. The water in the shower was not as hot as I would like. There were little tiny bugs on the walls. I believe they were dead. There was blood stains on the sheets and walls! I did like how there were 2 bathrooms in the room. There was also a bbq deck area. The swimming pool was smaller then I thought and was very chlorinated. I did like the location the hotel was in. You get what you pay for. read more

This is my second stay and I highly recommend this place. My mother died on June 5th and I had lost my room at the Quality Inn due to double booking. My aunt had flown in that day to say goodbye to her sister (she was too late though). I was rushing to find another accommodation that had everything we needed at a good price for the week. The night we checked in I was an absolute wreak. The front desk clerk asked if he could give me a hug and proceeded to walk out from the desk and give me one when I told the whole story. The room we had was quiet and clean and looked over my mom's favorite mountain. The entire staff was polite, really nice and accommodating. Security would walk the entire grounds making me feel safe. They have 3 different parking garages and a very small parking lot. While there I had to some laundry to and found the washers to be very nice and clean. Of course, I put security into a tailspin because I stashed my clothes in a cupboard while I looked to see if the washers took coins or not...lol The patio is on the second floor and has some nice outdoor furniture, a barbecue and a little putting course for golfers. They also have a foozball table, pool table and video games. We wanted to play pool, but just didn't have the time. We also were unable to enjoy the pool and exercise room. Our stay was wonderful and it has helped having such nice people to be around. Thank you to ALL the staff for your wonderful kindness and understanding during a really difficult time in my life. read more