We stayed here the week of July 17th. Very happy with our stay. I had read all kinds of reviews beforehand and was a little worried about having a crap stay. We'd had a week stay timeshare given to us by my mom so we were just gonna go with whatever since it was free for us. A couple things to be aware of.... This is a TIMESHARE and they rent empty rooms when available. You will not find a continental breakfast here. There is not daily housekeeping like a regular hotel. It's set up for you to stay for a week and make your meals. If you need something like more coffee or TP just find a housekeeper or ask the front desk. Don't go in here expecting your room to be cleaned daily or your supplies to be replenished daily. We brought our own toiletries and coffee etc. You will need filters if you bring your own coffee just FYI. We were on third floor on the court street side. That is the side with the church and park where they have concerts/music. We could only hear the church and concert from our balcony. I did hear a crying baby next door one of the days, but couldn't hear our neighbors other than that. Our room seemed recently updated. Air conditioner worked grest. Paint was nice. Tile in room and bathroom was nice. Plenty of cooking stuff. Working fridge, stove, blender, coffee maker. Pans, baking sheet, service for 4. Would be nice if there was more than one ice machine. Had to go down two floors and through the activity room to get ice. Little annoying. Plus side was that there was always fresh coffee in the activity room. Pool Table, vending machines, office area with two computers, dining area, BBQs, mini golf, pool(I did see a Hoyer lift in the pool area for anyone curious if they're handicap equipped). Within 10 minute walk to many casinos on Virginia St. Lots of places to eat within walking distance. read more

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I really wish there could be no stars. This "Motel" was suggested by the NVCA Volleyball for the tournaments in Reno. I was chaperoning 8 players on the 2nd floor when a prostitution deal went bad two doors down. My 15/16 year olds were exposed to the violent sounds arguing and throwing of items against their wall. I DO not recommend this place at all. The hotel was dirty, and has not been updated for some time. The staff was not helping nor willing to make change. Stay away! read more

I sent the following feedback and was told that someone would get in touch with me, but it's been over two weeks now without a response. 1) The primary reason for me to reserve a one bedroom suite was because it advertised two bathrooms in one suite. I thought it would be wonderful to have the kids stay with grandparents in one room, and we would still have two bathrooms. Upon arrival we discovered that our bedroom suite (room 203) had only one bathroom. When I inquired with the front desk, all they could say was "Sorry, we are fully booked and the two bathroom suites are not available." We were just too exhausted to try and find a different hotel that late in the evening. 2) No one expects sofa beds to be anywhere as comfortable as regular beds, but I also did not expect it to be in such a worn out condition. The sofa itself was dirty and well worn out, with minor rips on the arm rest and on the bottom of the bed in the sofa. Please see attached images. 3) The bathroom sink, tub and toilet had really slow drains. The tub fills up with water during a five minute shower, and the sink fills up if you're washing your hands. The toilet seems like it's getting ready to be plugged. Least of the concerns was that all of the faucet handles creaked when turning. 4) Before making the reservation, I had noticed the early checkout time (10 AM), and called ahead to ask if they would be able to extend that. I was informed that they will not be able to do something like 12pm, but 11 should be doable. This request was denied the next morning when I called to confirm. Having one bathroom, instead of the expected two, did not help things. 5) The rooms had air conditioning, and no heating. When I asked front desk, they mentioned that due to being an old system they could only turn on heating or air conditioning in the building, and it wasn't cold enough to switch the building to heating yet. To give credit where due, the kitchen area, utensils, the beds, sheets and towels were clean. The staff, even though they could not accommodate any one of our requests, was polite while declining. read more

Legacy Vacation Resort Reno - sofa bed - Vacation Rentals Near Me - Reno, Nevada

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This was a fair hotel. It's a little dated but I found the hotel to be well maintained and clean. The staff was friendly and the common spaces were clean as well. I did not use the pool so I can comment on that. Staff was friendly and helpful. Water pressure was terrible but the toiletries were plentiful. The thing that pushes this hotel into the 4 star range is its location. This place is located less than a two minute walk to the river walk (which is beautiful and has TONS of restaurants and bars as well as a movie theater. The hotel also has pool and and crude mini golf (good enough for kids). Now, this is no "four star" like the Marriott but my experience or recommendation for you is 4 stars. Not sure if that makes sense. read more

Upon arrival my first impression was not good. The staff was Checking in guests. They were very aggressively pointing out their policies and charges like pets and smoking. I didn't think they needed to hammer on the charges of breaking the rules. As a resort it didn't sound professional. The first room I was given smelled like bug spray. The next room I was given had an A/C unit that didn't work. 85 degrees inside at night.. Should be labeled as a budget Motel instead of a Resort. read more

Spent 3 days at this "Resort" and it was a terrible experience. First of all, the entire time there the air system was not working. My room was consistently at about 75-78 degrees which made for some uncomfortable nights. I was warned of the situation via a letter at check-in but I was told that the heater would not be working. Their resolution was that they could provide extra blankets. They had no resolution for the lack of cold air. Every room on my floor had to keep their doors open just to let some cool air in. The "game room" which is advertised as one of the resort features consists of 3 video games, two of which are out of order, a foose ball table but no ball, a pool table with only 1 pool stick, and a TV. The parking was terrible as well. The main garage won't be able to take your vehicle if it is taller than 6 feet. There is a second garage which is taller but it fills up quickly. I had to park on the street on the last day. The staff was very friendly and helpful. They were the only positives about this place. read more

We recently stayed at the Legacy Vacation Resort Hotel in Reno during an extremely busy weekend over the Labor Day Holiday and found the Management and Maintenance staff very responsive to our needs. We would like to commend Ashlee, the manager, for following through with taking care of us after a hectic weekend. We will be going back! read more

The check-in area is nice and the staff were generally nice. Location is 1 block away to River Walk. So why low rating? Upon check-in there were items still in the minifridge from previous guest. The toilet did not work right. And it is VERY loud. You can hear people in the next room and down the hallway. The conversations came through the walls LOUD. This is the poorest noise insulation Ive experienced in any hotel/motel I've stayed at. It's like a very cheap apartment. I had to leave the TV on to drown out ambient noise. You only get 1 turn down service (full cleaning) for 1 week of stay and only during weekday. The cleaning did not include dishes in the sink. read more

Stood here as part of our time share. Firstly we should all know Reno is old all around. That being said, yes I got to the room it was old and sad but everything was clean! The staff was super pleasant from check in to maintenance painting in the hallways and were so gracious and greeted us and asked how our stay was going. Towels and sheets very clean. The kitchen was tiny but still served its purpose. read more

This place was disgusting. It should not be a timeshare location. The room was dirty and the ac was not working. There is no parking available. If you have a big SUV or truck you would not fit in parking garage. This is the worst RCI vacation I've ever been. It ruined my entire trip. read more

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Honestly I have no idea where to begin with this place! Their pictures online totally fool you. First of all we paid for a Big family room and when we get here they tols us they gave it away! Wtf!! Yes they "fixed it" but they replaced it with two shitty rooms one which we couldnt even get into because the deadbolt was somehow left on. We had to call for help in order to get in. Next I tried turning the lights on and the light switch sparked and I got shocked. The restroom tub is almost too disgusting to step on and the fold out bed seems to have blood on it. Parking btw! Is ridiculous theres like zero spaces available. Im so glad we only have to stay here one night!!!! read more

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Parking is limited. There are only a few spots that can accommodate my truck and many of them are taken by little cars. Some people parked in no parking zones or on the sidewalk. Rooms are fine. A little dated, but they have everything you need. Unfortunately the walls between the rooms are not insulated, so we were woken up at 1:30 when our neighbors came home. And wow this guy snores loud and keeps the TV on. I'm a light sleeper so I didn't get much sleep. It is a cheap, clean place to stay, but depending on your neighbors, you might not get much sleep. read more

First of all you NEED to understand that this place is a TIME SHARE, which happens to be allowed to rent open rooms as hotel rooms! This place has been nicely remodeled, & my room 311 was cleaner than any high dollar chain hotel rooms. It is very rare to not find hair on the bathroom floor of a hotel room, my room here was immaculate. The kitchen with extra tall mini fridge was outfitted with everything & again was clean. I've attached 2 pics to show the room as I found it upon arrival. The room temp was perfect when I walked in at around 65 deg, & the AC worked GREAT! Rooms also have a small balcony with 2 chairs & table for some private outside relaxing. Since it IS a TIME SHARE, there is NO room service....you must get fresh towels, etc from the front desk yourself. There is a nice clean looking indoor pool, & large well equipped workout room right next to each other. Laundry room on site but I did not check it out. The LOCATION of this place is PERFECT, only 1 block south of the River, & 2-5 block walk from ALL the casinos & restaurants, yet situated out of all the hooplah, thus quiet at night. I highly recommend Pizanos Pizza on Sierra st!!!....especially when all the crowded popular restaurants are busy, just walk down to the places closer to the River, no lines & great food.....more for the 'smarter individual' who 'has a CLUE' & doesn't need to follow the herd off a cliff. I don't understand the other bad reviews, unless they remodeled this place in between those reviews & my stay. You can't please everyone especially the people who will complain about 'anything'. Main down side is indeed parking.....main court & lower parking are tight & limited spaces, but there IS more covered parking right around the corner thru the back of the building, which still has elevator access directly from that parking garage area as well. Elevator works FINE, may have to 'wait' a while IF others are using it, just like any other elevator, but then again stairs work just fine & MOST people NEED more exercise anyways just by looking at their oversized physique! I got a great rate of $89/night during Hot August Nights which is basically unheard of, as all the main casinos & chains GOUGE during huge events like this. IF nothing pleases you then don't stay here, go somewhere else & bitch about the hair on the bathroom floor & in the beds, cause you won't find much to complain about here other than the tight parking spaces. The $3.99 room fee per night is simply due for the TIME SHARE to be able to rent the rooms as hotel rooms is what I was told, so no biggy IMO. read more

Legacy Vacation Resort Reno - Studio Rm 311, VERY spacious. - Vacation Rentals Near Me - Reno, Nevada

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In addition to our room, the deplorable conditions of other friends also staying here for the weekend were also very bad. Items included: - Soiled bath towels left in the room - No bathroom toiletries (toilet paper, soap, etc.) - Soiled bed linens - Stained and odor-filled mattresses on pull out bed/couch - Clothing left behind by previous guests The pool area is also not sanitary. A sign was posted warning guests of a fungus found onsite and warning everyone to wear footwear when walking around. **GROSS** A common theme we experienced around the property was unsightly animal feces in the hallways, elevators and even just outside our room. Legacy stipulates pets are not allowed in rooms, but multiple guests had dogs with them. There is no saving grace about this place. read more

I normally don't take the time to post a 1 star review, but this place is awful. Spent an hour and a half in line while one older lady asked for every guest's cell # thrice...only to get to the front, pay an extra $100 deposit, and be told no rooms are ready. Allegedly, my room should be ready in 30 minutes. Asked if I could get a key and go get dinner, was told no. Get a call an hour and a half later that my room was ready, and had to go wait in another insanely slow line with 1 slow person working on a Saturday night...in ski season...the best season in 20 years! Businesses can't cure all ills, but schedule 2-3 desk people for check in on a weekend in the middle of ski season. To do otherwise is showing that my business doesn't matter. I arrived at 5:00, and just entered my room at 8:55. I've stayed in hotels for less than 4 hours. The check in shouldn't take that long, ever, period. read more

They have a very inviting bathroom I was able to use. I had a first date with a Yelper and couldn't go to the bathroom at the restaurant we were out (due to my dog), so after walking around downtown late at night for awhile, I saw this gem! I was able to go the bathroom without a key which saved me!! Bathroom wasn't clean and the person didn't flush, but they had wonderful foaming soap. Would recommend easily. read more

This place was a mess. We had reserved a 1 bedroom. We checked in and while it was clean it was quite warm. It was 80 in the room. We turned down the air and went exploring. Come back to room about 9 and to no temperature change. We complain and have the manager in our room until nearly 11:30 pm to no change. That night was miserable. I complained the next morning. They said we could change rooms we had to wait till someone checked out. I said that was fine but I wouldn't be back to room till 9 manager said he'd hold it for us. We come back to our room bring 82 degrees and they had given our saved room away! They have us a studio for the night. There's more but I'll stop. The elevator was a scary trip each time and we were on 4th floor. It took forever. Many times my children and I took the stairs because it was quicker. The parking was horrendous. There are minimum oversize spots and their garage was so small there was no room to get in and out properly. You had to back your car out of the garage completely. No daily maid services so if you wanted clean towels, you had to walk your dirty ones down and exchange them. They had ONE ice maker machine which was consistently out of ice. Had I not prepaid my room 3 months in advanced, I would have left on the spot! read more

Made a reservation of 1 bedroom suite w/2queen beds 2 months early to attend a wedding, through Expedia and it was on sale. Then 4 days before going to Reno I check the reviews. It made me doubted to stay and I wanna backout so tried to cancel it but unfortunately there is a 72hrs cancellation policy that I didnt know. Anyways, I stick with it and stayed. I didn't have much problem, we have 2 separate small bathroom but it could have been better if the bath tub & shower head are newer coz the tub has a yellow stain. Also the oven was really old and not safe for kids/toddlers coz they can just press it. It is nice to know it is by Downtown Reno, but where the building is located was not amusing & a lot of crazy people outside Court St. They have stairs behind the buliding that anyone can just come in. One evening in our floor outside we smell someone is smoking weed. This property needs a loooooot of work, especially their elevator so old. Will I recommend it? NO. If staying overnight? Probably. Will I go back and stay? NO, thank you. read more

The cleanest nicest room I had in years. Stay away from the Sands crime ridden filth pit and the Vagabonds mix of filthy rooms designated for the traveler and homeless weekly renters who you will notice sitting around the steps watching you come and go. The legacy is nice, clean as the pictures I shared will illustrate. The price was cheaper than any of the others I mentioned. Why was I staying in those dumps. Tomorrow 6/3/17 will be my second visit in two weeks. I requested room 4028 again. They have a indoor pool. But the room with clean stocked kitchen, fridge, microwave and stove is great for those of you who would like that. The price was actually a bit cheaper this time through their website than last time through Priceline. 68.00, with the add on taxes around $78.00. I paid $90.00 at the Vagabond dump. Hooker hotel. That's all I have to say. read more

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Upon entering the property, a warm, professional greeting was extended to us. The rooms are spacious and clean. The staff is prompt to comply with any request to make your stay more comfortable. The staff displays a high degree of professionalism which I am sure is through the continuing efforts of Ashlee, Tiffany, Taima and Natalie. I was informed that units are undergoing continuous renovation ranging from 3 per month now to 5 per month into the next year. Even with that there is no noise or pedestrian traffic impediment. Superb city location yet remarkably quiet. More venues than I can recite are within a mere block or two of LVR. Parking is very convenient right within the structure. The internet functions well. The bedding is very comfortable conducive to achieving a good night's sleep. I find the negative reviews somewhat perplexing, as a frequent traveler, I would readily pick this up and this was not the case with this fine facility and the gracious staff. Given all considerations, the location, the cleanliness, the size of the rooms, the quietness and the professionalism of the staff all make the decision to stay here again ...an easy one ! read more

I, my wife, and 8 year old daughter, had used our last week on RCI to book this studio. We book from July 15-22, 2014. I was so disappointed! Parking was a bit of a pain in the neck, especially in the garage. Once we parked and completed check in we headed toward our room which was an experience in itself. The elevator does take quite some time to get to you and even longer as it seemingly struggles to reach the 4th floor which was wear we were assigned. It scars the daylights out of my 8 year old...lol! Once we exited the elevator we were welcomed by a strong unpleasant mildew oder wafting throughout the 4th floor hallway...we could almost taste it!! The studio itself look very small but very modern with the exception of the mini kitchen, it was very dated. The bed we got was small and very uncomfortable! My 8 year old gets a kick out of traveling but this time she really didn't want to stay. My wife was very disappointed as well. The bathroom was very small and the toilet shook as though it was coming loose. The sofa bed (which I slept on personally) was very stiff and unpleasant. The AC is loud and does not keep up with the desired temperature. We ended up checking out on the 17th. We literally cut our trip to Reno short. Lucky us though we called RCI and we got out week back...all we forfeited was the 209 reservation fee which I was very happy to do! Just a disclaimer: small indoor pool, and NO jacuzzi on site. There is a small usable gym though. My advice is if you can book els-wear DO SO! Stay away from this place unless you absolutely need to be in Reno NV for an event and accommodation is the last thing on your mind. read more

Update: Jenifer at the reservation center was the only helpful person in the entire situation. I called and spoke with her the next morning. DO NOT STAY HERE! I needed to cancel my reservation shortly after making it. (My husband didn't read the reviews about mold and bed bugs) Spent over an hour trying to cancel the room with just getting the run around. This place is such a joke and the staff isn't helpful! After speaking to a gentleman who I was told was the front desk manager he transferred me to a lady who couldn't find my reservation in the system and hung up on me. Called back and was told only one person was at the front desk and didn't know who I spoke to. Still can't cancel the room, hopefully I don't have to bite the bullet and pay for a room I won't be staying it. Never again will I consider staying in any property they own. read more

No AC during winter, they turn it off. So if your room gets stuffy and hot you have to open windows. Somewhat spacious it's not the best but just average. read more

Run down, filthy, and terrible customer service. We were put into a room with a broken shower and no hot water. I tried for 20-30 minutes to get the water up to temp with no success, so I called for maintenance. It took the maintence guy 45 minutes to come up there and confirm the shower handle was broken. It took 1.5 hours to move us to another room. The second room they placed us in had poop in the toilet! The floors were dirty. Used note pads sitting around. Tv wasn't working, we had to listen to neighboring people talking because the walls a thin. At this point it was 11:30 at night, I'm six months pregnant and exhausted and not about to wait for maintenance to come back again. All I needed was rest! When I complained to the front desk the next morning, they gave me corporates phone number. I called that same day, and was told someone would call me back. No phone call. I called again the next day, they said a supervisor would call me back. Again, no call back. I called again today and refused to get off the line until I talked to someone that could help me. The property manager eventually gets on the line, and gave me every single possible excuse trying to deny all of my claims. She tried to say that the hotel didn't have any problems with the hot water(duh- the shower in our room was broken, not that the whole Place didn't have hot water!) , that the tv was not broken, just wasn't plugged in... excuses after excuses trying to deny my experience! She was unbelievably rude to me. Offered half a refund, I told her no, I want a full refund...now I need to speak with her supervisor. Then she said she will give me a full refund--- so let's see how this places out, if I need to call AGAIN for a refund! What a terrible experience! The staff at the hotel were nice, but not helpful. One of the girls at the front desk was wearing a pendant on a necklace that read "My boyfriend will cut you" SERIOUSLY? Even the supervisors aren't helpful! Do not stay here!!! read more

If nothing less available .... 1. Stuff - 1 person for huge hotel. Hard to get any help - she is always busy. 2. No parking available - less parking that rooms. 3. Elevator is turn off for maintenance (or never worked?) , cart does not fit hallway. You have to carry you bags on 5th floor on stairs. 4. They did not have a reserved room available - instead of 1 BD I got two interconnected studios, I waited 1 hour to get her come in to open this door for us. read more

Let me start my review by stating that we had pretty marginal expectations based upon some of the previous reviews. We were pleasantly surprised!! The staff here greeted us warmly upon arrival, which was really nice after a long travel day. This hotel is in an urban environment and right across the Teuckee river. There are small residences behind the hotel, but this lower income area did not impact our stay. We felt safe and secure the whole time, as the hallways and parking structures were all well lit and clean. One caveat to our stay...there are no daily housekeeping services here, which we actually enjoyed. It helps to cut down on the traffic and constant knocking on doors that can plague some properties. So we had to hang up our towels each day and fluff the covers...no biggie! Our daily rate hovered around $75...try to match that with the proximity to the slopes and the excellent restaurants just across the river. Our room was spacious and more importantly clean upon arrival. We used the kitchenette sparingly, as we mostly ate small breakfasts with coffee in our room. The coffee maker did get a workout and performed flawlessly. The packaged coffee is a bit weak if you are used to a custom blend, so either upgrade or do what we did...pick up a couple of free coffee bags from the front desk and double up to kickstart your mornings. Bazinga!! Plan your mornings accordingly, the elevator is a bit slow. So we sometimes made two trips with our ski gear. We did feel confident enough to leave our skis and snowboard in our car parked in front of the lobby each night. We feel very comfortable in leaving this five star review as we spent 5 days and 4 nights here. Did I mention that the nights were very quiet here? There was some up floor stomping one night, but after 9-10 pm each night we were off to see the sandman with no issues. Another great plus is the proximity to excellent restaurants just a block or two walk away. Be sure to check out Campo and Pizanos for nightly food and fun. A note of thanks to Tristan who checked us in and Mary from Spanish Springs who greeted us warmly each time we walked though the lobby. All in all a great stay here. read more

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This was by far the BEST!!! Resort we have stayed at room was nice, the staff was friendly and very helpful! The resort is minutes away from the river. 5 Stars in my book all the way! Will recommend anyone to stay here when visiting Reno, Nv. read more

Legacy Vacation Resort Reno - Vacation Rentals Near Me - Reno, Nevada

Let me first say I work in hospitals and am a closeted germaphobe. I say that because my first impression was, "hmnn? What do we have here?" After roaming around the place for 20 minutes, my conclusion was that the building was old but sanitary. I am also a prior military spouse and I know what old housing looks like. LVC has done a great job updating an old property. The paint is bright and cheery. The living room was clean and spacious. Our unit came with 1 bedroom, a living room, kitchenette and 2 baths. The bathrooms are teeny tiny but get the job done. The shower's water pressure was good and the toilets flushed with purpose.lol. The kitchen stove was very old. On the third day I used it to toast garlic bread and it worked like a charm. It took less than 5 minutes to toast half a loaf. My belief in appliances are 'if it ain't broke.....' The beds were very comfortable even with my neuropathy. I did have a hard time falling asleep though because I was away from home. There is also a very nice game room and indoor pool. We didn't utilize them but would be a good way to kill time if you run out of things to do. There's a church nearby. The church bells go off every fifteen minutes from 8am to 10pm. It was so quaint the first couple of days. After day three I became numb to it and luckily it wasn't a bother. What I didn't like: We only had a TV for the living room and not the bedroom. TVs are cheap now. I wish they would of sprang a hundred bucks for a TV in the bedroom. I'm used to falling asleep with my bedroom TV on:(. Our stay was during the end of March. The first day the room was burning up. Hubby tried to turn on the AC but it is on a central system. The nice host person told us to crack the window to ventilate the room. It actually worked to the point where hubby and I had to change beds because I was getting too cold. On the third morning I could hear my neighbor coughing as if he was in the literal next room. I joked with my husband that I was going to call 911 if he couldn't clear his throat in the next few minutes. I'd hate to have newlyweds as neighbors. We appreciate the hospitality that Legacy Vacation Club has extended to us so much, we plan on using them again for DisneyWorld this summer. read more

Just checked my card was charged $15.96 for they said amenities fee which i paid in full when booked trip. They told me they were going only hold $100 deposit on card and was never told i would get charged the fee twice for a crappy old motel 6 .which second lock on all 3 rooms didnt work either,all rooms smelled like cigarettes but its non smoking resort.i will never recommend or tell anyone to come here for what i paid could have had a nicer and updated place .this is run down and has construction going on at 6am everyday was their..will be contacting BBB about double charge and never disclosing charging my card once except for the deposit.. read more

Parking garage is a death trap. While we were talking about how tight and claustrophobic it was a woman backed up into a car. I notified the front desk and they just blinked a few times and chose not to investigate. As we emerged from the elevator on the fourth floor we felt we had just used up one of our nine lives. We didn't have much time to celebrate as we were met with a wet hallway covered in white room towels. The maid and a maintenance guy were talking how perplexed they were about how it was wet in the same place on all four levels. She mentioned to him it had also happened the exact same way a few years back and they had never figured out what it was. We used the stairs after that (FOUR FLOORS) but were rewarded with the view of each floor covered in towels to remedy the "mystery wet spot". Rooms are extremely loud...hallways are loud w chatting people and slamming doors. Haven't even slept on the bed yet as we have only been here a few hours before I felt compelled to review. I will attempt to update tomorrow...if you don't hear more then I didn't survive this place! read more

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Ashley is amazing. She earned the extra stat for this property. If more people in the world had he attitude it would be a better place. The hotel is dated, but has a great staff, is spacious, and the common areas were a big plus. The bbq area is large and accommodating. We only stayed one night and I was sad I didn't get to use it. The hours for the amenities are long enough so that you can actually enjoy them after a day out. I would stay here again. We had no problems with our room being dirty. read more

SAVE YOUR MONEY AND GO SOMEWHERE ELSE! If I could give this place 0 stars I would. I've stayed in a lot of hotels, but this one definitely takes the place for the shittiest, most DISGUSTING place. The toilet had old piss on it probably from the people that last stayed there. The location was far away from downtown and the room was full of old stuff. Oh, did I say it was disgusting yet? I cannot believe I stayed the night at this place. Please choose a different place, it's not worth trying it out. read more

This spot is VERY outdated. If you are think you are going to get what the pictures display you will be sadly mistaken. My reservation said a city view and I got a view of a side of a one story building not even facing the city. Also, there was supposed to be a bathtub LOL the whole bathroom was the size of a bathtub, but no bathtub, just a shower that you cant even turn around in. Then to add insult to injury, I got a charge on my credit card for an ADDITIONAL fee of 5.99 for a resort fee!!!! This is not a resort by any means LOL My son used the pull out couch to sleep on and I slept in the bed. Well both of them sucked!!! No sleep for us!!! Way to over priced for what we got. I do NOT recommend!! read more

I gave it a one star for bad customer service!!! We got to Reno at 2:00 pm and called and asked if we can check in early. The lady worker I believe her name was Ashley said your room isn't ready but we have a 2 sofa bed and a queen ready. We said no it's okay we will wait until the room we reserved was ready. We reserved a 2 queen bed and one sofa bed with 2 bathroom. Ashley said I can call you when it's ready but it will be close to 4 pm. We said that was fine. 4 pm comes no phone call so we just checked in anyways. We get to our room And notice that we got queen 2 sofa beds and one bathroom. We called the front desk and they said it was first come first serve and they gave our room to someone else. Wtf??? We explained that Ashley was supposed to call us when our room was ready and didn't!! They said there was nothing they could do!!! There was no conditioner in the dispenser. We will not stay here again!!! read more

As advertised on the website they had us sold upon arriving the place was really dirty and that front desk worker Ashley is rude and after telling them how poor there staff cleaned she simply said due to covid super professional so if you plan on staying there take your cleaners read more

bed bugs. terrible service. took an hour to check in. after that, well, bed bugs. it's been a week, still no refund.

We were very satisfied with the accommodations. We stayed there a few years ago and the resort is much better now. We were pleasantly surprised! The only complaint was that the air conditioner wasn't working on our arrival. It was warm and really uncomfortable. It was explained that they were doing repairs and that the service would be restored late afternoon. It was restored a little later than they said, but the a/c worked nicely the rest of our stay! Staff was very friendly and helpful. Location of resort was great - just a block from the river walk, a short walk to the casinos and an easy drive to Tahoe. New manager was a delight. read more

They did a good job making the building look good... but at $100/night (for 2 nights), it wasn't up to par. I'm a big guy (but not a huge fat guy) and the shower was barely usable. There was plenty of room in the bathroom, but the shower (no tub) was smaller than a coat closet! Also, there was an odd, large 'storage' space in the room that had the AC unit above it, but no shelves and no luggage stand. On the good side, the TV was good and the cable had clear channels and a good selection. Also the wifi was GREAT! This is the best WiFi I've had at ANY hotel, even expensive rooms I've stayed at - my room number was in the low 300s, FYI. read more

We were looking forward to this stay from Saturday, Oct 10th to Monday the 12th, but on Tuesday (Oct 6th) we were definitely exposed to the virus and were notified of this on Thursday morning (Oct 8th). We immediately called to cancel our reservation, but they told us they will still charge us for the first night (Saturday). So let me get this straight, we possibly have COVID-19, try to cancel about 55 hours in advance to keep everyone at your resort safe, and you are STILL going to charge me $100 for that first night? Yes is the answer. This is typical greedy behavior of a time-share property. We go to Reno very often and I will steer clear of this place in the future (assuming we survive). I advise you to do the same. UPDATE 10/15: We tested negative! See the response below from staff. They only care about the policy/rate/money/etc. not the health of their guests. Should tell you something. Caveat Emptor! read more

We can not say enough good things about Ashley at the front desk. She was incredibly helpful and friendly, great personality! All of the hotel staff were incredibly nice and friendly and helpful. The hotel itself was ok, it was "winterized" at the time of our stay and as it was unseasonably warm, our room was hot and we could not turn on the AC. A security guard was a gem and at least, thankfully, brought us a fan for the room. Also one elevator was completely out of order and the other you had to absolutely pound on the 4th floor button as there was a short in the button, to get to the 4th floor (we were on the 4th floor). Overall we did enjoy our stay simply because the staff was amazing. The hotel itself could use a little work, but for the price, it was worth it. Would stay again. read more