This was my first time staying at the hotel, and it was a mostly above average experience. Pros: -the staff was very friendly and accommodating -the environment was quiet and relaxing -the included breakfast is plentiful and tasty -the location is very central, and close to the airport -the gym was spacious and the temperature was cool Opportunities for improvement: -there was no silverware in the rooms, kitchen supplies were very minimal -no trays in the breakfast area -one of the bikes that was available had a broken spoke in the rear tire and needed repair -the personal care product dispensers in the shower were mostly empty and needed filling This didn't quite live up to my typical element experience... but it was close. Not sure if I will stay again, but I'll consider it. read more

Element by Marriott Reno Experience District - Front entrance - Hotels Near Me - Reno, Nevada

Was super excited to book this hotel for a staycation for my sons birthday based off the location and beautiful pictures of the pool/hot tub. We go to check in and after paying we were told the room wasnt ready yet and would be a couple more hours. No big deal, I asked can we still use the pool while we wait as we already unloaded our car. We were than informed "oh we don't have a pool/hottub". In no way was this the woman's fault working, but after swiping my card for a one night stay at almost $300.00 I immediately informed her this was the whole reason of our stay was to utilize the pool. I was then put through the ringer when I called Marriot Corp. who are"investigating" the false advertising situation. This took over an hour and now its been approaching two weeks and the charge has not been removed from my account. Dont stay here if you are expecting a pool. Super disappointing not only for the financial situation but for my son who was looking forward to his bday weekend. read more

Staying in a suite tonight. Called 3 times for extra pillows. Never showed up. Disappointing this day and age to say the least. SMH It's almost 1 am and I'm not happy. read more

Element by Marriott Reno Experience District - Couch bed - Hotels Near Me - Reno, Nevada

Brand new, pristine, beautiful property in Reno! Although I was in Reno for a conference at one of the local casinos, I was so happy to stay at the Element. As someone who can be smoke sensitive, it was so nice to have a fresh spot to stay with clean air! One step into a casino and my eyes are burning. Instead, it was nice to have a calm and quiet oasis and this place as a home base to escape to. The property is newly built so everything still feels very clean and modern. I was upgraded to a nice suite that had a lovely living room and kitchen area. The decor was cute and I had a very comfortable stay. In addition, I appreciated that although the amenities are limited, they had a great restaurant and bar in the lobby. I ordered some mac n cheese and a brownie sundae that were both delicious. They also have free breakfast. Besides the basics, they had a crepe station where they were freshly making mini crepes with fruit. It was a nice touch. The staff was friendly and pleasant and it was an excellent stay! read more

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Access is a little tight at check in Parking fees Courteous staff Clean environmentally basic rooms Acceptable breakfast Didn't try the lounge **Do Not take a room facing South Virginia Street. Unmuffled Traffic noise all night. read more

In the past I would have given a 4 Star rating. I cancelled another hotel to stay here instead. It has been my favorite hotel in Reno. I will not stay here again due to this last experience, sadly. Made the reservation due to you having a great pool/spa area. I was not alerted to the closure of it until I arrived on property. Very disappointing! Then the front desk said you had a power outage and the TV and telephone did not work. When I arrived at my room, the front window and bed faced the entrance where every car unloads to check in. It was a quiet location compared to Virginia Street where I stayed in the past. I had to keep the shade down making the room dark the whole stay due to this. The front desk was aware. At 4:30am there was a distant repetitive alarm sound going off. It continued until I left at 6:30. I also was booked into an accessible room which I do not remember booking online,but might have by mistake. The shower did not have much of a barrier so I was concerned about taking a shower and getting water everywhere as I have never been in that type of room. The worst part is that I asked the very nice front desk girl to compensate me due to all this and she said she can only give me points, not a night stay or price reduction. Another girl said she can comp the parking fee of $15, which I said is insulting. The room rate I am used to is $139 with military discount, which I appreciate, but this night was over $200. Maybe due to an event coming up, but horrible due to the lack of amenities I was originally unaware of. I would like a credit for that night. There is another boutique non-gaming property I loved and visited regularly that I stopped visiting. Yours is the second. read more

We stayed here one night before flying home from the Reno airport. The lobby was clean and had plenty of space for seating. The room was spacious and I really enjoyed the layout. Our window faced the busy street but we didn't hear much noise from the 3rd floor. I slept very comfortably on the bed and found both the couch and the desk chair to be comfortable as well. Breakfast was a really treat. I appreciated the egg item of the day which was a bacon egg and cheese sandwich that was really quite cook with freshly made egg to order eggs. The breakfast space also had easy grab and go items like granola bars and fruit cocktail. We were at the airport in no time. My only grumble may have been that the walk between the parking and the hotel wasn't covered. We had a cold rain falling and I wish the short walk had a roof of some sort. Not a need, just a want. I'd definitely stay here again. There are lots of restaurants within walking distance that I'd want to try. read more

I had a good experience at this hotel at this hotel. I like all the little extra things that they do in order to make you feel more comfortable. They serve three different types of tea in the evening and there is also free wine tasting with small bites in the evening not to mention the breakfast, which is very nice too. The rooms are clean and the bathrooms are OK. The hotel has a very modern vibe to it. I will return to this hotel. The staff is very friendly too.. read more

The Element hotel bar was very cozy! The drinks were very affordable for a hotel bar! I got a glass of wine for $12. This is a nice place to catch up with friends. read more

Element by Marriott Reno Experience District - Bar - Hotels Near Me - Reno, Nevada

I've stayed here a total of 42 nights recently and honestly it's become my little home base in Reno. The rooms are clean, modern, and have that at-home feel which is amazing for long stays. The front desk staff is always friendly and super accommodating, no matter what I need. I've already recommended the Element to a few friends traveling through and they ended up loving it too. Great location, great service, and consistently a great stay. Highly recommend if you're in the area! read more

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This hotel in Reno ticks all the right boxes for a business traveler. It's part of a new development--just 18 months old--so everything feels fresh and modern and pristinely clean. The location is ideal: close to the airport, walkable to a movie theater, and a Sprouts for any quick grocery needs. Self-parking was a breeze too. Rooms are efficiently laid out but still spacious, with a comfortable bed, fridge, microwave, and even a kitchen sink--perfect for a quick trip or an extended stay. The hotel canteen offers essentials like charging cords (for $20) in the event you forgot yours, and the bar has a great happy hour to wind down after a workday. The only slight downside was that my room faced a busy road, and even with earplugs, I could occasionally hear loud vehicles. That said, the overall experience was top-notch, and the friendly staff really rounded things out. Would definitely stay here again. Bonus, they had spa water near the elevators. Delicious! read more

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We stayed here in the beginning of July and we really liked it. It felt posh and centrally located. Casinos in walking distance and a movie theater right behind the hotel. We really loved the pool, the sitting area was really nice and the hot tub was HUGE!!! The workout room was nice and well equipped. The lobby area had a bar and since it was during the week they had a little snack and free beer and wine hour. The breakfast was fancy with hot made to order items of the day. When we were there it was carne asada eggs Benedict or bacon avocado Benedict...they also had little mini frittatas and bacon. Plus the usual standards of yogurt, pastries, and cereal. The room was nice and clean and I loved that the kitchen was actually equipped with all the things you would need! When we stayed July 1-2 we reserved a king bed with sleeper couch $227 for one night , they ended up giving us a room with two queens and sleeper couch . read more

We stayed here for a week and overall had a good experience. The apartment suite was very convenient! It had a full fridge, stovetop, sink, dishwasher, and was equipped with the basic kitchen appliances, which made it easy to cook and feel at home. The rooftop pool and hot tub were a highlight, the complementary breakfast was good, and having on-site laundry was very helpful. The little store in the lobby was great, it had snacks and essentials like laundry detergent. A couple of downsides: cleanliness could have been better, we don't have a dog, but kept finding dog hair on our clothes, which showed the room wasn't cleaned thoroughly. Also, the gated parking was limited and hard to find after 4pm (though there is public parking right above the lot, which helped). We stayed on the first floor and heard all the cars passing by (it was hot August nights tho), it wasn't a big deal and we weren't bothered by it but if you're someone who is a light sleeper or is bothered by loud noises I'd keep that into consideration. Other than that, the hotel itself was great!! Kid friendly too!! Definitely will be booking again! read more

The Element Reno was a good stop for us. It was a 2 night stay for us. We had made reservations months in advanced. Since we would be there on New Year's Eve, we asked if they could give us a room facing downtown so that we could see the fireworks. It took a while, but, the front desk clerk finally found a room on the 2nd floor. Our room was was nice sized. It had 2 queen beds, a sofa, a small workstation, and a kitchen with an electric stove. The bathroom was nice and modern. Soap, shampoo and conditioner were from Pharmacopia. The room was comfortable. Breakfast is served downstairs in the morning. Like other Element properties, they have a chef that cooks the main breakfast dish. They made avocado toast and French toast the mornings that I stayed. In addition to the one dish the chef makes, they also have breads, fruit, yogurt and coffee & juices. Their gym was well equipped with treadmills, ellipticals and weights. The temperture in the gym was very cold the nights I used it. It was a good gym that gave me a good workout. A pool and hot tub are located outside with people using it in the cold weather. Parking is available outside in the parking structure. It was a good property. We enjoyed it. We even got to see fireworks to ring in the New Year. read more

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The room and environment were very clean. However, the size was a bit smaller compared to the regular suites we've stayed in. Breakfast was included, but the quality of the avocado toast varied depending on who prepared it each day. On the first morning, it was simply served with egg and avocado spread, but on the second morning, it was much better, topped with cheese, onion, and bacon. When booking this hotel, the description mentioned a hot tub, but it did not meet expectations--it wasn't hot at all. Additionally, the swimming pool was cold and not heated as advertised. While the staff were kind and accommodating, the facilities did not live up to what we had anticipated. read more

Element by Marriott Reno Experience District - Hotels Near Me - Reno, Nevada

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I've stayed at a few JW Marriott's which is Marriott's luxury brand. And this hotel felt like a JW Marriott experience. The suites were nice and modern, the bedding and linens were new and high-end, and the breakfast was very good. And the folks in the front desk were so kind and welcoming, greeting me warmly every time I walked past them. They have a nice espresso machine in the lobby. The bar area is a great place to work during the morning and grab a drink in the evening. Oh, and they also had a complimentary happy hour with cheese, olives, etc (I believe this is on weeknights only) Only minor gripe is that you have to pay for parking (which they used to waive for me but now apparently its a standard charge). On the plus side, their garage does have free EV charging including dedicated Tesla superchargers. Overall an excellent stay whenever we ski Mt Rose, which is about 25 mins away. read more

5 stars for decor, cleanliness, location, and parking. 2-3 stars for the paper thin walls and the amount of pets at this location. I know the hotels are pet friendly but I ran into a dog or cat at every turn. I'm not a fan of hair or slobber either. In addition when the pet is allowed to walk right next to where the coffee cups are displayed - that's gross and I don't know why pet owners aren't more considerate of that. The walls are a bit thin and you can hear people talking outside. We were on the fifth floor and I could hear a conversation on the main floor parking lot. The coffee machine was broken and this is a new spot so that was another little pain point. The plus is the infused water - yummy!!! The room itself is ok. Toilet paper holder is very hard to reach. The lights work oddly and the doors aren't the best. read more

Element by Marriott Reno Experience District - Morning start - Hotels Near Me - Reno, Nevada

After staying a week in a rustic, homey cabin in South Lake Tahoe, it was so nice to come stay somewhere more modern! Even though we were only here for a night, there were some things that we really loved about Element: -Very clean -Sophisticated, modern aesthetic -Free breakfast -Wine, beer, cheese "relax" hour in the evening -Nice amenities - laundry room, gym, pool and hot tub (so surprised people were in the pool in December!), also saw bikes in the lobby but didn't get to use them -Nearby parking garage -Fresh fruit water in lobby -Good location near restaurants, convenience stores, and airport (2 miles) There were, however, a couple minor inconveniences. When I asked someone at the front desk about laundry, she insisted I needed quarters for the machines and proceeded to give me change for $10. When I got up to the laundry room, none of the machines took coins and I realized I could have actually paid via QR code. A bit frustrating to have to carry around a ton of change. Additionally, our late checkout request wasn't noted so our room keys stopped working and we couldn't get into the parking garage. Nothing major, just a bit inconvenient. read more

Element by Marriott Reno Experience District - Lobby area - Hotels Near Me - Reno, Nevada

Recent stay over a weekend at this clean, well-appointed and spacious hotel. We stayed in a king studio suite and it had lots of room, a large refrigerator, stovetop, microwave and dishes/dishwasher. Bathroom was good size with walk in shower (no tub). The shower could use a mat, floor was very slippery; but water temp and pressure was good. Large sink area with tons of counter space. King bed was comfortable and lots of blankets and soft feather pillows. Tv was large and had a good selection of channels. Couch in room was full size and comfy for hanging out. Kitchenette even included a small island/countertop with 2 barstool. Desk with power under TV for those traveling for work. Lots of usb and regular outlets in the room too. Central heating and air with digital thermostat. Room was a bit dark when big window was closed/covered for privacy. Staff were friendly and attentive. They have breakfast in the morning and apps in the evening included in the room rate. Nice to have ice water and fruit out during the day as desired. We didn't use the pool or gym this trip but location has both. Parking is great with its own garage (2 level). However if you have a trailer outside the garage parking is very limited. Call the hotel ahead of time if you are bringing a trailer to be sure this policy hasn't changed. My favorite hotel floorplan in this Reno area. read more

Element by Marriott Reno Experience District - Kitchenette, counter/island with 2 barstools - Hotels Near Me - Reno, Nevada

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Surprisingly great stay. + Nice pool and hot tub. + Free EV charging. + Up and coming area. + Comfortable room. + Daily housekeeping on request. + Clean, modern, new. Very noisy. Poorly sound insulated. Dog barking late into the night. read more

Looking for a beautiful, modern & clean hotel? Look no further. As you walk in you're greeted with a mid century rustic ambiance with fruit infused water served just to the right of the check-in desk. There's plenty of open seating in the lobby if you need to hang out and wait for any traveling buddies or for an Uber ride. Here's some of the things I enjoyed: -Our tv in our room had a personalized message on it with our name on it, such a great touch! -Pretty good breakfast buffet, which included freshly made crepes w/your choice of strawberries, blueberries, banana as toppings, egg frittatas, bacon, oatmeal station, pastry station with cereal dispensers, bagel & English muffin station, variety of juices and coffee. *Only caveat is that the breakfast dining area is a bit discombobulated -- the layout was a bit odd. The cream cheese for bagels were outside by the drinks, the spoons were only available next to the oatmeal station, napkins were placed in random spots, not next to the main crepe station where there are forks and knives, etc. -Our king bed room included a mini fridge, coffee maker, a sink, microwave, a toaster and mugs. The the bathroom was also very clean and modern with a rainfall shower head. -King bed was comfy and so were the pillows! If you're traveling with a newborn, the standard room was very accommodating. We could heat up water in the coffee maker to warm up our bottle, and store our milk in the freezer. You can also bathe the baby in the sink by padding it with a few towels. Oh, and there was dish soap at the kitchenette sink to wash baby bottles! If we're back in the area, we'll definitely be back! By the way, they have good customer service. Front desk folks were very welcoming, and even allowed us to a do late checkout. Thank you staff! read more

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This hotel is very noisy. It is a new property but the road noise is unbearable! We picked this hotel because we are elite members it has a lounge and small bites. A good way to relax, right? Nope! The lounge was closed due to staffing. It is not close to the highway and not really close to any of the casinos. If you are a Marriott rewards member - the us no upside to staying here. Plus the will charge you for items that are supposed to be free to elite members. Maybe it is the boutique property experience- if that is case stay at a cheaper hotel with better access that is closer to the highway and/or thw casinos. Btw parking is 15 dollars and they do not have sufficient stalls. read more

Hot hotel, it's not even into the 100's yet and this hotel is uncomfortably warm. Had a beer and horrible wings in their bar while two employees talk about personal crap right in front of me. I'm a platinum Marriott traveler and got put in a room right by a busy road right outside my room. Find another hotel, this place sucks, I will never stay here again! read more

3.5 stars! I had a wonderful stay here for a last minute trip. The hotel was really nice, and from previous reviews the hotel was opened sometime last year around December 2022. The lobby and rooms are very sleek in design. Staff was very friendly, and breakfast (7AM-10AM) was made to order, which was a nice touch. During my stay they served French toast! They also have your usual breakfast items such as bagels, English muffins, cereal, various pastries, etc. Our room was very nice; however with a few caveats. My room was placed on the street side so it was very noisy during the night, I could hear loud motorcycles throughout the night. The room included a small kitchenette area with a microwave and sink with filtered water. I didn't have to go outside of my room to refill my water bottle. The room came with a small coffee machine, but it was very apparent that it was not cleaned. There was still coffee stains all over it, so I don't think it got cleaned well. I didn't use it since the hotel serves 24 hour coffee and tea anyway. Lastly, OMG the shower is a HAZARD!!! The shower floor is very slick and not textured to prevent slipping. It would be nice if the hotel provided with some sort of shower mat. I caught myself slipping a few times using the shower, so proceed with caution. There's no handle bars in the shower, and no shelves to place your toiletries on. Whoever designed these showers did not have safety in mind! The rainfall showerhead is a nice touch though. The pool and hot tub is located on the second floor on the rooftop. There was a donut floatie in the pool and kid floaties provided. It was nice to use the pool area during at night, and you can see the illuminated tree from above. Very pretty! Pool hours are from 6AM-11PM. There is a parking garage for hotel guests near the hotel, you need a hotel key to enter in. On the Marriot website it says it's $10 per day for parking, however I wasn't charged so that was pretty nice. There was ample parking during my stay. I would stay here again in the future, but I'd recommend requesting a room far away from the busy streets. read more

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Jay welcomed us with opened arms! Great place to wind down in the evenings with a great crafted cocktails! HAPPY HOUR is from 2-6pm with a beer/wine/food menu. We will be back! read more

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The staff was welcoming upon check-in and the process was quick and efficient. I requested for a higher floor and I enjoyed the panoramic views of the mountains. The hotel was very modern, the view of the room was beautiful, the room was clean, spacious, with a kitchen and all the necessities such as a sink, fridge, and microwave. The location was convenient to restaurants, a gas station, casinos and a movie theater across the lot. Either with rain, snow or shine, the shaded parking is favorable. Breakfast is complimentary, fresh fruit water is available at the lobby at all times, and there is an on-site restaurant and bar. I especially love how pet friendly the Element Reno Experience District is. There was a water bowl in the lobby and a patch of turf in the front for the bougie dogs that needs "grass". The front also had a walking area with shade so I don't have to worry about any burned paws from the hot pavement in the summer. I didn't bring my dog during this visit due to the heat, but I will definitely come back again soon with him. read more

This place has been like a second home to me when I go to Reno. First, the location is great with close proximity to many restaurants and movie theatre right next door. The rooms are always clean. Happy hour is on point and I believe they have it every day. Free breakfast is good and much better than most chains that offer free breakfast. Pool is so nice and hot tub is huge. In the summer they have pool parties outside and we have spent the entire day at the pool. Price is very reasonable and most importantly, the staff are always so nice and accommodating. read more

We had a really refreshing stay at the Element due to the amazing staff. The hospitality of the employees and service was above expectations. In particular, Marta , the GM went above and beyond to ensure she took good care of everyone (including calling me on my cell phone the day before to make sure we had our reservation secure), as well as Koco the Bartender opening early and making amazing drinks! wonderful breakfast included too! I would have given it a 5 star review, except the rooms along the S. Virginia Street are very NOISY. The hotel was sold out and we arrived at 1am, so we were thankful to have a room but it was literally like a drag-strip outside. on a positive note, the room included a cool knob on the nightstand that created a white noise. This combined with ear plugs made sleep possible. read more

While I have not stayed at the hotel, we recently checked out the bar at this hotel. The staff was friendly, everything was exceptionally clean and the design is very cute and modern. The breakfast area looked nice, as well as the main lobby. The pool area looks beautiful as well. We will be back for drinks and snacks and will absolutely recommend this hotel to our visitors based on our experience. Great location in walking distance to midtown read more

Element by Marriott Reno Experience District - Wine happy hour - Hotels Near Me - Reno, Nevada

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We picked this hotel based on location and the fact that it was a new hotel in the area (this also means they aren't fully operational, 5th floor is still closed and the staff is learning the system and ropes.. if you don't care for that, I'd hold off for a few months). The hotel it's self is a classic Element by Westin under the Marriott family. A very classic, nature-influenced environment that makes you feel at home. The lobby was very simple and clean. The staff were very nice and attentive. We originally booked a two queen studio but once we got to to the room, the counters weren't wiped down and it was clearly turned too quickly. I mentioned it to staff and they quickly pivoted and put us in a 1 bedroom king with a pullout sofa two doors down. The room was clean and worked out perfectly for our family of 4. The beds were comfortable, shower water pressure was adequate, parking was $10 (but you can park on the street), and overall we were happy with our stay! We had the complimentary breakfast in the morning.. they had a nice array of beverages, bagels, muffins, scrambled eggs, sausage, a Chobani fruit and yogurt bar, and even a one item cook station. The only thing missing (that is needed) was a water station. The juice, tea, and coffee were nice but water is always appreciated. Overall it was a good stay in a newly opened hotel.. we would return! read more

Element by Marriott Reno Experience District - Hotels Near Me - Reno, Nevada

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Awful customer service. While the manager is on vacation all the mini managers were just awful and condescending. Never stay here

Family of 4 plus a dog. Love it here, very very much. First the room was clean and it had a small kitchenette so I was very happy to prep a simple meal for us and our dog Luna (GSD). Love the area for walking around and plus Luna has a play area we can make her run and fetch her toy when we are on a walk. My kids love it when and they were able to walk over Century Movie Theater and watch a new movie that is out. Every morning we would have our simple breakfast before we start our day. We will see you soon and we have already reserve for our next trip. read more

Great hotel only issue we had was shower really slippery and nowhere to put soap and your product But very cool breakfast and very comfortable beds I would stay here again staff very friendly too! read more

Easy check in. No hassle. Not multiple people vetting you. 5 minutes I'm in my room. Easy to park. Close to airport. Easy to find.

My pick for hotels in Reno! Nice new hotel in Reno. Convenient to the airport and downtown Reno. The staff is friendly and they have a nice bar, and good breakfast spread for a quick meal on the go. The rooms are clean and it appears that most contain a kitchenette. Very helpful when your traveling with the family or have food restrictions. If I'm staying in Reno, this is where I go. read more

A great place to stay. We were looking for a place to stay in our trio through Reno. After getting over all the come-on-cheap rates of the casinos only to see the high resort fees and much higher total prices, we stayed here. The hotel was very nice, and the staff was great. It had a very good bar and bar food and the breakfast was nice as well. I would stay here again. read more

This hotel is very new. It's under the Marriot umbrella. Art is very, very good at making sure their customers are happy. The gym is a medium-sized gym compared to what I have seen, new equipment. The cook was very nice. I recommend asking for the quiet side of the hotel. read more

The Element Reno was thought to be a good stop until the front desk told my family that the room we booked wasn't available, so they gave us a different room .I didn't know it was gonna be a room for disability, so I didn't know what to expect . I thought all the problems stopped there until I got to the room. The bathroom was very dirty and curtains had this yellow stain, and the shower floor was almost black. I took a rag that I usually carry and tried to clean it as best I could, but it was still dirty. I don't even think this element clean there rooms also the bed smell like rotten cheese. read more

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My family and I stayed here twice in the last two weeks and are already planning our next stay! This hotel is super convenient for my family because all the rooms have a kitchen and they are pet friendly! We brought along our two pups and they were immediately welcomed with treats, waste bags and even food bowls. I have been a Titanium Elite member for a couple of years, and the staff here at Element are quick to acknowledge status and even offer upgrades. I originally booked a king studio and was upgraded to a bedroom suite both times, and I didn't even need to ask! We're a family of 3 but also wanted to include grandpa in our festivities, and the staff were so quick to being extra towels, blankets, pillows and toiletries. Like within minutes they were at the door! I am a huge sucker for complimentary breakfast. They had a lot of grab and go options to choose from, like bagels, pastries, fruit and cereal; a yogurt station and even a hot food station with eggs and a special. The specials changed daily, we had chicken hash, blueberry crepe and blueberry French toast, YUM. I brought my own wine during the trip since the rooms are equipped with a bottle opener, but there is a lovely bar downstairs if you need something a little more strong. They also had complimentary wine, cheese and crackers in the lobby on one of the nights. My son had a blast playing with their games in the lobby while cheering his juice box with us. There is a ridiculously large hot tub (more like hot pool) on the 2nd floor. I can't wait for the weather to warm up and we get to use it! read more

I would like to start out my professing, I am terrible at writing great reviews for hotels that deserve it. But I will certainly go out of my way to write a bad review for a horrible experience. I would never stay here again. I booked a king suite, with separate bedroom. When I arrive I was given a standard double queen handicap room. With no explanation other than sorry we overbooked. No compensation for the difference, nothing. The offer was a take it or leave it. The unprofessionalism of the front desk is palatable. P.S. You also need to pay to park for the hotel you are already paying to stay at. read more